문제해결 월드오브워크래프트 : 리치왕의분노를실행하는데문제가있는경우에는패치정보가들어있는텍스트파일을먼저읽어보시기바랍니다. 여기에는가장최근의변경사항이나버그수정사항등이들어있습니다. 여러분이겪고있는문제가자세한해결방법과함께이곳에안내되어있을수있습니다. 게임실행에서발생하는문제중에는최

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1 월드오브워크래프트역사의새로운장이펼쳐집니다! 시작하기 PC 시스템요구사항운영체제 : Windows XP( 서비스팩 3), Windows Vista( 서비스팩 1) CPU: 최소 : 인텔펜티엄 4 1.3GHz 또는 AMD Athlon XP 권장 : 듀얼코어프로세서 ( 인텔펜티엄 D 또는 AMD Athlon 64 X2) 메모리 : 최소 : RAM 512MB(Vista 사용자는 1GB 필요 ) 권장 : RAM 1GB(Vista 사용자는 2GB 권장 ) 비디오 : 최소 : 하드웨어 TnL을지원하는 32MB 3D 그래픽카드, ATI Radeon 7200 또는 NVIDIA GeForce 2급이상권장 : 버텍스및픽셀셰이딩기능을지원하는 128MB 3D그래픽카드, ATI Radeon X1600 또는 NVIDIA GeForce 7600 GT급이상사운드 : DirectX 호환사운드카드 PC 용클라이언트프로그램설치월드오브워크래프트 : 리치왕의분노는클라이언트파일이 CD 여러장또는 DVD 에담긴패키지형태로구성되어있습니다. 설치시아래시스템별설치과정에따라추가 CD 를넣으라는메시지가나오면 CD-ROM 또는 DVD-ROM 드라이브를연다음필요한 CD 또는 DVD 를넣고설치를계속진행하시면됩니다. DirectX 설치월드오브워크래프트 : 리치왕의분노를실행하기위해서는 DirectX9.0c 가설치되어있어야합니다. 시스템에 DirectX9.0c 가설치되어있지않은경우클라이언트프로그램설치도중 DirectX 설치에대한안내가화면에나타날것입니다. DirectX 설치안내메뉴가나타나면 예 를선택하여 DirectX9.0c 를설치하십시오. 블리자드엔터테인먼트 블리자드엔터테인먼트유한회사고객지원전화 : 이메일및웹상담서비스 : ( ) 서울시강남구청담동 41-2 금하빌딩 2 층 광과민성반응에대하여극소수의사람들은비디오게임등에서볼수있는번쩍이는빛이나무늬같은시각적이미지에노출될경우발작을일으킬수 있습니다. 발작또는간질병력이있는분은이게임을설치하거나플레이하기전에의사와상의하십시오. 발작증세나간질 병력이없던사람도비디오게임을하는동안이러한광과민성간질발작을일으킬수있습니다. 광과민성간질발작은현기증, 환각, 눈이나얼굴의경련, 팔이나다리의경련이나떨림, 방향감각상실, 정신착란, 일시적인의식상실등과같은여러가지 증상으로나타날수있습니다. 이러한증상중한가지라도경험하게되면즉시게임을중단하고의사와상의하십시오. 이게임을시청하거나플레이하는어린이, 청소년의부모님이나보호자께서는자녀가이러한증상을보이지않나살펴보시고 자녀에게위와같은증상이나타나면즉시게임을중단시키고의사와상의하십시오. Mac 시스템요구사항운영체제 : Mac OS X 이상 CPU: 최소 : PowerPC G5 1.6GHz 또는 Intel Core Duo Processor 권장 : 인텔 1.8GHz 프로세서이상메모리 : 최소 : RAM 1GB 권장 : RAM 2GB 비디오 : 최소 : ATI Radeon 9600 또는 NVIDIA GeForce Ti 4600 그래픽카드 (VRAM 64MB) 권장 : ATI Radeon X1600 또는 NVIDIA 7600 그래픽카드 (VRAM 128MB) Mac 용클라이언트프로그램설치월드오브워크래프트 : 리치왕의분노 CD 또는 DVD 를 CD-ROM 또는 DVD-ROM 드라이브에넣으십시오. CD 또는 DVD 를넣은후리치왕의분노 CD 아이콘을두번클릭하십시오. 그런다음설치프로그램을두번클릭하여필요한게임파일을하드드라이브에복사하시기바랍니다 참고 : 클라이언트 CD 또는 DVD 가없는경우월드오브워크래프트공식사이트에서최신클라이언트를다운로드할수있습니다. 클라이언트다운로드에대한자세한내용은월드오브워크래프트공식사이트 ( 를참조하시기바랍니다. 공통요구사항제어장치 : 키보드및마우스. 그외입력장치는지원하지않음. 인터넷 : 광대역인터넷연결마우스 : 버튼이있는휠마우스하드드라이브공간 : 여유공간 12GB 비디오 : 지원하는 3D 카드목록은 을참조해주세요. 참고 : 시스템요구사항은추후에변경될수도있습니다

2 문제해결 월드오브워크래프트 : 리치왕의분노를실행하는데문제가있는경우에는패치정보가들어있는텍스트파일을먼저읽어보시기바랍니다. 여기에는가장최근의변경사항이나버그수정사항등이들어있습니다. 여러분이겪고있는문제가자세한해결방법과함께이곳에안내되어있을수있습니다. 게임실행에서발생하는문제중에는최신드라이버로업데이트함으로써해결되는경우가많습니다. 고객지원서비스로연락하시기전에모든하드웨어드라이버가최신버전인지확인하시기바랍니다. 일반문제해결 (PC) 일반적인시스템다운및비디오관련문제오류메시지없이다운되거나, 게임플레이도중재부팅되거나, 게임이시작되지않거나, 그래픽이깨지는등의문제가있는경우에는먼저사용중인비디오카드드라이버가최신버전인지확인하시기바랍니다. 또는하드웨어제조업체에최신하드웨어드라이버를문의하거나드라이버업데이트정보페이지를참조해주십시오. 사운드관련문제잡음이나주기적인사운드손실, 일그러지거나튀는사운드등의문제가있는경우에는먼저시스템에설치된 DirectX 가최신버전인지, 사용중인사운드드라이버가역시최신버전인지확인하시기바랍니다. 또는하드웨어제조업체에최신하드웨어드라이버를문의하거나드라이버업데이트정보페이지를참조해주십시오. 일반문제해결 (Mac) 시스템이멈추거나, 비디오, 사운드문제등은 Apple 에서제공하는최신소프트웨어업데이트를설치하면대부분해결됩니다. 최신비디오, 사운드드라이버는 Apple 메뉴의 Software Update 를통해받으실수있습니다. 자세한내용은 를참조해주십시오. 고객지원서비스 게임내도움요청서비스 (GM 서비스 ) 게임내도움요청서비스 (GM 서비스 ) 란게임을플레이하는과정에서생기는문제점을해결하기쉽도록, 게임내에서와우저여러분께서처한상황을정확히판단하고이를신속히해결하여최상의게임을즐길수있도록하는상시채팅상담서비스입니다. GM 서비스를이용하시려면게임내에서도움요청단추를눌러게임플레이중발생한문제또는도움이필요한문의사항에대한내용을선택하시면서비스를제공받으실수있습니다. 웹상담서비스 웹상담서비스란홈페이지상에서이루어지는고객지원형태의서비스입니다. 웹상담서비스는이메일을통해와우저여러분의폭넓은의견을수렴하고관리합니다. 웹상담을원하시는경우언제든지공식사이트의고객지원내 [ 웹상담 ] 으로이메일을보내시면됩니다. 일반적인경우문의한시간으로부터 24 시간이내 ( 일요일및법정공휴일제외 ) 에질문에대한구체적인답변을공식사이트의 [ 고객지원 나의고객센터 ] 와이메일을통해확인할수있습니다. 웹상담서비스내용 ⅰ. 계정관련 : 계정정보관리및변경문의 ⅱ. 요금관련 : 요금결제및환불, 법정대리인, 결제도용문의 ⅲ. 시스템관련 : 설치및실행, 패치관련, 게임중오류, 매킨토시지원 ⅳ. 고객신고 : 계정도용, 사기신고, 불법프로그램신고, 버그신고, 계정제재, 개인정보변경및분실 ⅴ. 웹서비스 ⅵ. PC 방 ⅶ. 기타 전화상담서비스 ( 콜센터서비스 ) 전화상담서비스란월드오브워크래프트를이용하는데있어서궁금한사항이나불편한사항에대해전화상담을통하여문제를해결하는서비스입니다. 고객상담운영시간은 [ 월 ~ 금요일 ] 9:30~18:30, [ 토요일 ] 9:30~13:30 ( 일요일및법정공휴일휴무 ) 입니다. 서비스가제공되는시간에 로전화를걸어요금결제계정관련과시스템관련을문의에따라선택하여주시면담당자와통화할수있습니다. 원활한상담을위해서월드오브워크래프트를실행하는컴퓨터가까이에서전화를주시는것이좋습니다. 고객상담은게임플레이와관련된사항에대해서는상담하지않습니다. 전화상담서비스내용 ⅰ. 계정관련 : 계정정보관리및변경문의 ⅱ. 결제관련 : 요금결제및환불, 법정대리인, 결제도용문의 ⅲ. 기술관련 : 설치및실행, 패치관련, 게임중오류, 매킨토시지원 ⅳ. 이벤트관련 고블린연구소 고블린연구소는시스템오류에관한정보를공유하고토론할수있는공간입니다. 알려진시스템오류사항및해결방법을찾을수있습니다. 고블린연구소의주소는다음과같습니다

3 게임도움말 월드오브워크래프트게임과관련된팁, 도움말, 추가정보등은아래웹사이트를참조하십시오. 게임성능 게임이느려지거나끊기는경우에는몇가지게임설정을조정하여게임성능을향상시킬수있습니다. 이러한설정은비디오설정메뉴를통해할수있습니다. 해상도, 원거리지형표현, 텍스쳐해상도, 특수효과설정등을낮추면게임성능을가장크게향상시킬수있습니다. 계정및결제 게임실행하기 월드오브워크래프트 : 리치왕의분노가성공적으로설치되었으면바탕화면에만들어진월드오브워크래프트 : 리치왕의분노아이콘을두번클릭하여게임을실행할수있습니다. 또는시작메뉴에서도게임을시작할수있습니다. 또한리치왕의분노를설치하기위해서는반드시월드오브워크래프트가설치되어있어야합니다. 월드오브워크래프트가설치되어있지않을경우자동으로설치하라는메시지가나타납니다. 아직자신의시스템에월드오브워크래프트가설치되어있지않다면제공되는링크를통해온라인으로게임을다운로드하신후설치하시기바랍니다. 이용약관 월드오브워크래프트 : 리치왕의분노를처음실행하면접속화면으로진행하기전에이용약관이표시됩니다. 월드오브워크래프트를이용하기위해서는이용약관의내용을끝까지읽고동의하셔야합니다. 동의버튼은처음에는회색으로표시되어선택할수없지만창오른쪽의스크롤바를맨아래로내리면선택할수있는상태가됩니다. 이용약관의내용에동의하지않으면게임을플레이할수없습니다. 이용약관의내용이수정되면게임을시작할때이용약관이다시표시됩니다. 마찬가지로끝까지읽고동의하셔야접속화면으로진행할수있습니다. 계정만들기 이용약관에동의하시면비어있는계정과비밀번호입력란이표시되며그아래에계정만들기라는버튼이표시됩니다. 이버튼을클릭하면게임밖으로이동하여자동으로월드오브워크래프트계정생성웹페이지가표시됩니다. 웹페이지의안내에따라서계정을생성하시기바랍니다. 접속하기 계정을생성한후에는월드오브워크래프트 : 리치왕의분노의로그인화면으로돌아온다음계정및비밀번호란에생성한계정과비밀번호를입력하고접속을클릭하십시오. 참고 : 블리자드엔터테인먼트직원들은어떠한경우에도사용자의비밀번호를묻지않습니다. 또한, 설치와실행에대한더자세한정보는월드오브워크래프트홈페이지에서마을회관에초보자가이드 ( co.kr) 를확인해주시기바랍니다. 문의사항은웹상담 ( 또는고객상담 을이용해주십시오. 결제방법 월드오브워크래프트이용요금은휴대전화, 700 ARS, 계좌이체, 신용카드, 편의점현금결제를통한결제가가능합니다. 결제방법에따른자세한사항은아래웹사이트를참조하십시오. 문의사항은웹상담 ( 또는고객상담전화번호 을이용해주십시오

4 변화의바람 : 어둠의지평선에서희망의등불까지 얼라이언스와호드를대표하는영웅들이어둠의문너머로모험을떠난지 1 년이지났다... 한때드레노어로불렸던아웃랜드는드레나이와오크의고향이다. 아제로스로건너와얼라이언스에합류한지얼마되지않아드레나이는자신들의새로운동맹을어둠의문너머황폐한땅으로인도했다. 마찬가지로, 블러드엘프는새로운호드동맹에게자신들의왕자캘타스선스트라이더가살던곳으로의모험을권했다. 캘타스왕자는자신의백성에게해방과미래의구원을약속하며앞으로나아가자는메시지를전했다. 아제로스의모험가들이아웃랜드로모여들었다. 블러드엘프는곧캘타스왕자의약속이거짓이고캘타스가자신만의무서운계획을추진하고있음을알게되었다. 천국과도같을줄알았던아웃랜드가오히려끝없는갈등으로점철된위험한세계로변한것이다. 왕자의계획이결실을맺게내버려둘수없었던아웃랜드의영웅들은그를패배시켰고아웃랜드의사악한통치자인 배신자 일리단을권좌에서물러나게하려힘을합쳤다. 이들은일리단의최고위급수하인나가마녀여군주바쉬를처단하는것부터시작했다. 용기백배한용사들은검은사원의문을부수고일리단에맞서싸웠다. 치열한전투뒤에일리단은패했고아웃랜드에서일리단의시대는막을내렸다. 아웃랜드의모험가들은특히오크의선조격인마그하르와재결합하게된것을기쁘게생각했다. 전설의오크영웅그롬헬스크림의아들가로쉬헬스크림이이끄는마그하르는오크의잃어버린유산을통합하고호드의옛영광을다시찾을것이다. 드레나이에게는아웃랜드로의귀환이자신들의옛고향땅을되찾고, 숙적과만나고, 남겨진자들의운명을깨닫는기회가되었다. 아제로스에서는, 모든종족의모험가들이시간의동굴에결집해시간의길에서역사의틀을돌려놓으려는용의공격에맞서싸우고있다. 블러드엘프의왕국쿠엘탈라스에서는오랜숙적이재등장했다. 트롤의대장군줄진은 2 차대전쟁동안오크에게배신당한데다가호드가최근블러드엘프까지받아들이자호드에게등을돌렸다. 줄아만의요새속에서줄진은주술군주말라크라스에게고대동물신의영혼을살아있는트롤전사에게씌울것을명했다. 또다시용감한영웅들이트롤군대를무찌르기위해모였다. 하지만, 엘프왕국의유혈사태에도쿠엘탈라스의심장부에서는태양샘의전투후희망이밝게빛나고있었다. 아웃랜드에서가까스로살아남은캘타스는엘프의고대힘의원천인태양샘으로돌아왔다. 여기서캘타스는아무도생각지못한결단을내려, 공공연히불타는군단악마와손을잡고태양샘의마법을통해악마군주킬제덴을몰아내려했다. 호드와얼라이언스는함께연합하여킬제덴을무찔러아제로스를불타는군단으로부터지켜냈다. 그이후, 드레나이예언자벨렌은성스러운빛의힘을이용해전설의태양샘을정화했다. 태양샘의재탄생으로, 빛을따르던블러드엘프성기사인혈기사는빛대신태양샘을받아들이기로결정하고백성을보다희망찬미래로인도하고자스스로새로운정체성을확립했다. 하지만무한의힘을가진사악한존재가저머나먼눈덮인황야에서깨어나고있어미래가어떻게펼쳐질지는아무도알수없다

5 노스렌드 : 세계의지붕 세계의분리가시작되기오래전, 아키르라고알려진사악한곤충종족은야만트롤과맹렬한전투를벌였다. 트롤군대는아키르제국을반으로갈라놓았다. 북부황야로도망친아키르군대는아졸네룹왕국을발견했고이들종족은네루비안으로알려지고있다. 네루비안은북쪽에서또다른문명의흔적, 즉거인의후예인브리쿨을발견했다. 하지만브리쿨의요새와마을은조용하고인적이없었다. 이야만종족은땅아래은둔하고있었다. 세계의분리와함께떨어져나온얼어붙은북녘땅은노스렌드로불리는별개의대륙이되었다. 나머지세계와동떨어진채네루비안제국은번성했다. 리치왕이등장하고거미전쟁이일어나기전까지는... 악마군주킬제덴은리치왕을얼음왕좌로불리는얼음속에가두며무한한힘을주었다. 리치왕은킬제덴의명에따라필멸의종족에게불사의역병을퍼뜨렸다. 수년후네루비안은리치왕에게패했다. 제 3 차대전쟁이끝난후아서스왕자는얼음왕좌를깨고리치왕과하나가되었다. 리치왕이다시한번조용히명상에잠기자음산한침묵이얼음왕관요새에드리웠다. 그동안에도원시대륙전체에생명체는번성했다. 용족의옛조상인원시용이북쪽의안갯속에서등장했다. 소를닮은타운카, 바다코끼리를닮은투스카르는역경을견디고살아남았다. 드라카리트롤역시이황량한땅에정착했다. 노스렌드가평정을찾은것처럼보이는이때, 리치왕은얼음왕좌에서나와자신의스컬지하수인들을보내땅을정복하고자신의길을막는것은무엇이든닥치는대로파괴했다. 땅속에잠자고있던브리쿨도곧깨어나우트가르드요새에서나와정복활동을시작했다. 푸른용의위상말리고스또한오랜은둔을마치고모습을드러내비전마법의수련자들을상대로무자비한전쟁을일으켰다. 이러한갈등은붉은용군단의분노를일으켰고혼돈을불러왔다. 호드와얼라이언스는모두스컬지의위협에대응했고북풍의땅과울부짖는협만에기지를건설했다. 두진영은현재대규모의병력을모집하여리치왕과의최후의결전을준비하고있다. 실패는곧모든아제로스생명체의죽음을의미한다

6 죽음의기사 : 리치왕의용사 룬검을든죽음의기사는매우강력하고사악한스컬지전사이다. 그중최초이자가장뛰어난기사는바로아서스왕자다. 과거에오크흑마법사굴단이창조한죽음의기사와는달리현재의죽음의기사는영생불사를대가로신념을버리고자신의영혼을리치왕에바치기로맹세한자들이다. 전투중전사한죽음의기사는다시일어나주인의명령에따른다. 아서스가얼음왕관을파괴하고리치왕과하나가되었을때죽음의기사의힘과분노는더욱강해졌다. 현재이저주받은불굴의용사들은리치왕의명령을기다리며아제로스에서다시한번자신들의분노를터뜨릴그날만을기다리고있다. 영웅직업 : 죽음의기사 리치왕의분노에서새롭게소개되는내용중가장기대되는것은바로최초의영웅직업인죽음의기사입니다. 죽음의기사는무시무시한무기와룬마법을사용하고패잔병을구울로다시일으켜세울수있으며, 2 차대전쟁과 3 차대전쟁에서사용했던죽음의고리, 죽음과부패와같은위력적인기술을사용합니다. 또한세가지형상중하나를활성화하여상황에맞게효율적으로사용합니다. 죽음의기사는혈기, 냉기, 부정, 세종류의룬을필요에맞게조합하여사용합니다. 어둠의부름에응답하려면최소 55 레벨이상이되는캐릭터가있어야합니다. 그럴경우 55 레벨에시작하는죽음의기사를해당서버에서생성할수있습니다. 자세한내용은 을참조해주십시오

7 80 레벨로의여정 아웃랜드의모든난관을헤친많은영웅들에게새로운기회가주어집니다. 리치왕의수하들을물리치고노스렌드전역에도사리는위험에맞서싸우기위해리치왕의분노에서는레벨이 80 으로상향조정됩니다. 이에따라특성, 기술, 주문등도상향됩니다. 어려운난관을극복하는자들에게는아제로스에서볼수없었던엄청난보상이기다리고있습니다. 얼음바다를헤치고노스렌드의춥고매서운바람을맞을준비가되셨습니까? 새로운전문기술 : 주문각인 주문각인은자신의주문이나기술에변화를줄수있는새로운전문기술입니다. 주문각인기술을통해공격력이나치유력을증가시키거나치명타, 시전시간감소등다양한효과를추가할수있습니다. 각기술은오직한번에하나의주문각인만사용할수있고동일기술의모든레벨에적용됩니다. 주문각인을통해본인의플레이유형에맞게또는파티나공격대에서특정한역할을수행할목적으로사용자가직접캐릭터를설정할수있습니다. 주문각인에대한자세한내용은 을참조해주십시오

8 공성무기와파괴가능한건물 호드와얼라이언스의갈등이지속되는한무기경쟁역시다음단계로넘어갈수밖에없을것입니다. 플레이어대플레이어전투에서투석기, 고기마차와같은공성무기를몰고필요한곳에가서막강한파괴력을이용해적의건물을파괴할수있습니다. 노스렌드의겨울손아귀호수에서상대진영과대규모전투를벌이십시오. 이곳에서승리를거둘경우아군은막대한이익을얻습니다. 자세한내용은 을참조해주십시오. 미용실, 휘장, 달력, 업적시스템 캐릭터의외모에싫증이나셨나요? 이제미용실이추가되어새로운머리모양으로변경할수있습니다. 어떤모양이든선택은여러분의것입니다. 지금까지모은각종휘장이더는가방칸을차지하지않습니다. 휘장과관련된새로운탭이추가되어이제골드를관리하듯이휘장을관리할수있습니다. 달력을통해공격대, 길드모임등각종일정을관리할수있습니다. 월드오브워크래프트에서달성한업적을기록하여모든이들이볼수있게해주는새로운업적시스템이도입됩니다. 업적은각캐릭터별로적용되기도하고한계정에전체적으로적용되기도합니다. 고레벨에도달하거나, 특정우두머리몬스터를처치하거나, 모든전장을공략하거나, 전문기술을최고레벨까지올리는등기억할만한모든것이업적으로인정받습니다. 자세한내용은 을참조해주십시오

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10 Credits GAME DESIGN Blizzard Entertainment Executive Producer Frank Pearce Art Director Chris Robinson Creative Director Chris Metzen Game Director Jeffrey Kaplan Lead Designer Tom Chilton Technical Director Mike Elliott Production Director J. Allen Brack Lead Animator Steve Aguilar Lead City/Dungeon Artist Wendy Vetter Lead Environment Artist Gary Platner Lead Prop Artist Jason Morris Lead Technical Artist Thomas Blue Lead Level Designer Cory Stockton Lead World Designer Alex Afrasiabi Lead Systems Designer Greg Street Lead Exterior Level Designers Aaron Keller, Jesse McCree Lead Exterior Artist Ely Cannon Lead Encounter Designer Scott Mercer Lead World Event Designer Dave Maldonado Lead Engine Programmer Patrick Doane Lead Gameplay Programmers Sam Lantinga, Patrick Magruder Lead Server Programmer Bryan Gibson-Winge Lead Tools Programmer Monte Krol Lead UI Programmer Tom Thompson Senior Producers Carlos Guerrero, John Lagrave, Alex Mayberry Producers James Cho, Robert Foote, Jason Hutchins, Jeremy Masker, Lee Sparks, Alex Tsang Animators John Butkus, Carman Cheung, Jeff Gregory, Mauricio Hoffman, Mai Igarashi, Chris Luckenbach, John Scharmen, Jason Zirpolo Character Artists Chris Ha, Roman Kenney, Hun Kevin Lee, Kevin Maginnis, Jon McConnell, John Polidora, Eddie Rainwater, Danny Saint-Hilaire, Robert Sevilla, Thomas Yip City/Dungeon Sub-Leads Eric Browning, Jimmy Lo City/Dungeon Artists Steve Allen, Jeff Chang, Steve Crow, Rutherford Gong, Jeremy Graves, Kevin K. Griffith, Andrew Matthews, Michael McInerney, John Staats, Rhett Stash Torgoley Environment Artists Justin Kunz, Dion Rogers, Gustav Schmidt Prop Artists Jamie Chang, Terrie Denman, Jon Jelinek, Dan Moore, Tiffany Sirignano, Holly Wilson Special Effects Artist Slim Ghariani Technical Artist Brett Dixon Game Designers Craig Amai, Luis Barriga, Justin Z. Bartlett, Alexander Brazie, Steve Burke, Paul Cazarez, Morgan Day, Travis Day, Kristen DeMeza, Eric Dodds, Geoff Goodman, Kevin Jordan, Chris Kaleiki, Owen Landgren, Jonathan LeCraft, Eric Maloof, Pat Nagle, Brianna Schneider, Joe Shely, Kris Zierhut Level Designers David M. Adams, Sarah Boulian, James Chadwick, Victor Chong, Jonathan Dumont, Ed Hanes, Julian Morris Programmers Russell Bernau, Brian Birmingham, Jesse Blomberg, Joseph Cochran, Patrick Dawson, Jason De Arté, Alec Dun, Omar Gonzalez, Scott Hartin, Kevin M. Kelly, Marko Kylmamaa, Christopher MacDonald, Pat MacKellar, Collin Murray, Ron Nakada, Irena Pereira, Aimee Pi, Kyle Radue, Dan Reed, Derek Sakamoto, Pete Sandrene, Michael F. Schweitzer, Craig Steele, Jeremy Wood Macintosh Programming Rob Barris, John Mikros, Daniel Pageau, John Stiles Technical Writer Theresa Wolf Additional Art Sam Didier, Allen Dilling, Kevin Griffith, Trent Kaniuga, Brian Morrisroe, Pior Oberson, Chris Ryder, Justin Thavirat Technical Director Emeritus John Cash Additional Programming Jeremy Chernobieff, John Lafleur, Michael Starich Additional Production Shane Dabiri, Stan Wang Interns Brandon Bower, Ross Danielson, Aaron Goldman, Steve Herlihy, Tim Jones, Brandon Kelch, Rachel Larsen, Jeffrey Macalino, Ryan Meier, Kester Robison, Trevor Rothman, Jacob Segal, Brian Sueyoshi, Travis Thornton, Albert Yang Mad Scientist Joe Rumsey AUDIO Director Russell Brower Lead Sound Designer Brian David Farr Audio Producer Keith Landes Producers Dennis Crabtree, Jay Maguire, Thomas Pieracci Sound Design Jonas Laster, Joseph Lawrence Additional Sound Editing Jon Graves Music Russell Brower, Derek Duke, Glenn Stafford Voice Casting BB Casting and Production Services Casting Director -Brigitte Burdine Casting Associate -John Adair Voice Direction Micky Neilson Field and Foley SFX Recording Joseph Lawrence Live Sessions and Orchestrations produced by Edo Guidotti Main Titles Orchestration by Jason Poss, Russell Brower Main Titles Music Preparation provided by RPM Seattle Music Preparation, Danita Ng-Poss and Jason Poss Guest Musicians Pedro Eustache-Flutes and Duduk, Laurence Juber -Guitars, Cajsa Ekstav-Nychelharpa, Eric Rigler-Uilleann Pipes and Scottish Flute Cinematic Intro Sound Designers Paul Menichini, David Farmer (EAD) Cinematic Intro Music Neal Acree Cinematic Intro & Main Title Music Recorded by the Northwest Sinfonia and Chorus, Contracted by Simon James and David Sabee Cinematic Intro Audio Mixer Tom Brewer (Sound Cove) CINEMATICS Director/Writer Jeff Chamberlain Senior Director of Cinematics Matt Samia Creative Director Nick Carpenter Lead Producer Scott Abeyta Producers Phillip Hillenbrand, Angela Blake Editor Matthew Mead Supervisors James McCoy, Jon Lanz, Arthur Jeppe, Mike Kelleher, Fausto De Martini, Jonathan Berube, Jared Keller, Steeg Haskell Leads Aaron Chan, Sheng Jin Artists Sal Arditti, Jason Barlow, Barry Berman, Anwar Bey-Taylor, Ricardo Biriba, Alvaro Buendia, Scott Campbell, Aaron Chan, Steven Chen, Shimon Cohen, James Crowson, Sofia Vale Cruz, Graham Cunningham, Ben Dai, Zaza Essa, Hunter Grant, Jeremy Gritton, Michael Hardison, Jason Hill, Brian Huang, Steve Hui, Tyler Hunter, Sheng Jin, Jeramiah Johnson, Chung Kan, Bernie Kang, Jeffrey Kember, Ren Kikuchi, Ronny Kim, Yonghyun (Eddie) Kim, Jae Kim, Brian LaFrance, Mark Lai, Oliver Lam, Moonsung Lee, Yeon-Ho Lee, Dyllan Lu, David Luong, Matthew Mead, Marc Messenger, Alex Murtaza, Sada Namiki, Jeremy Nelligan, Tuan Ngo, Jae Wook Park, Corey Pelton, Zachary Podratz, Reo Prendergast, Dennis Price, Dominic Qwek, Glenn Ramos, Jarett Riva, David Savvy, Billy Shih, Kazuhito Shimada, Taylor Smith, Peter Starostin, Geordie Swainbank, Peter Swigut, Seth Thompson, Chris Thunig, Graven Tung, Mathias Verhasselt, Xin Wang, Kenson Yu Technical Artists Ben Barker, Michael Beal, Leonard Chang, Chris Evans, Joe Frayne, Jim Jiang, David Keegan, Scott Lange, Hung Le, Dyllan Lu, Wei Qiao, Chris Rock, Peter Shinners, Nelson Wang, Huong Grey Studio Technical Engineers Mike Kramer, Ramon Rodriguez, Sean Laverty Production Team Bejan Fozdar (Modeling), Janet Garcia, Kim Horn (Animation), Bryan Langford (Tech, Animation) Steve McIlwain (Finishing), Noel Wolfman (Dev) Additional Production Taka Yasuda Interns Drew Dobernecker, Chay Johansson, Joseph Magdalena CREATIVE DEVELOPMENT Shawn Carnes Art Director Glenn Rane Artists Mark Gibbons, Peter C. Lee, Wei Wang Producers Ben Brode, Stuart Massie, Justin Parker, Gloria Soto, Sean Wang Historians Sean Copeland, Evelyn Fredericksen Librarian Steven Park Curator Tim Campbell Additional Writing Tim Daniels DVD and VIDEO PRODUCTION Joeyray Hall Associate Producer Jennifer Owings Editor Staff Terran Gregory, Tristan Pope Art Staff David Durand, Joanna Cleland-Jolly Production Assistants Brandan Vanderpool, Larissa Bussell PLATFORM SERVICES Director Michael Gilmartin Producers Shane Cargilo, Paul Sardis Programmers Evan Calder, Ian Combs, Josh Hilborn, Marius Jivan, Juno 18 19

11 Kwak, Robert Martin, Michael Murphy, Daniel Weltz, Elaine Fu Yang PLATFORM TECHNOLOGY Team Lead Brian Fitzgerald Senior Producer Melissa Meyer Producer Dennis Crow, Brian Wright Programmers Jay Baxter, Andrew Bellinger, Donald Grey, Huong Grey, Nate Gross, Michael Hershberg, Aaron Hesse, Isaac Jeon, Youngsik Lee, Robert Lin, Terence Lindsey, JC Park, Stephen Whiting, R. Blaine Whittle, John Yaney, Casey Yelland Artist Ryan A. Pearson QUALITY ASSURANCE Regional QA s Frederic Baudet (EU), Jong Hyuk Lee (KR), Mark Moser, Yvonne Yu Hong Shi (CN) Regional Assistant QA s Kelly Chun, Ivo Garcia (ES), Marc Ho (FR), Edward Kang, Jonathan Mankin, Nicholas Pisani, Shawn Su, Sean McCrea Regional QA Leads Alexander Ipfelkofer (DE), Ikhyun Kim (KR), Alexander Lyubov (RU) Lead QA Analyst Paul Carver Assistant Lead QA Analysts Edgar Flores, Kurtis Paddock, Rian Trost QA Content Specialists Justin Boehm, Michael Corpora, Meghan Dawson, Benjamin Elgueta, Dan Kramer, Paul Kubit, Serban Oprescu, Art Peshkov, Bob Richardson, Candace Thomas QA Analysts Don Adams, Scott Army, Matthew Barrett, Shawn Benson, Nick Betteker, Zach Bogatz, Robert Boxeth, Brent Brewington, Markus Burks, Zach Callanan, Dimitri Del Castillo, Colton Carmine, Kevin Carter, Jack Chen, Joni Cheng, Joel Clift, Bret Cocking, Peter Cormack, Tim Daniels, Andrew Dank, Kyle Dates, Christopher Davila, Whitney Day, Chris De La Pena, Andrew De Sousa, Lynn DeVries, Drew Dobernecker, Justin Dye, Foster M. Elmendorf, Garrett Elmendorf, Felix Embree, Victor Esquivias, Francis Fandino, Daniel Favela, Tim Feldman, Duncan Field,, Mei Dean Francis, Casey Fulton, Scott Gordon, Jonathan Graves, Ed Hanley, Zaven Haroutunian, Jeff Hicks, Jason W. Hill, Nicholas Hill, Timothy Ismay, Brandon Jacobson, Xing Jin, Mark Kamimoto, Scott Keenan, David Kerwin, Lawrence King, Aron Kirkpatrick, Justin Klinchuch, Charles Knief, Neal Kochhar, Nathan LaMusga, Robert Laws, Ben LeBar, Brian Lee, Han Lee, Benjamin Lilley, Asher Litwin, Michael V. Liu, Nicholas Louie, Mitch Lowery, John Lynch, Joe Magdalena, Jeff Manners, Roman Voce Marotte, Sean Masterson, Chris McLeroy, Christopher John Mountain, Jeremy Nelson, Danny H. Nguyen, Tina T. Nguyen, David Ortiz, Alfredo Padron, Matt M. Patterson, Max Peters, Amadeus Phanthanh, Brian Pierron, Robert Pionke, Daniel Polcari, Jennifer Powell, Michael Powell, Eric Prescott, Derek Rakos, Joseph Ransom, Dustin Remmel, Anthony Reyes, Brad Rhodes, Jared Ritter, Rob Rivera, Cynthia Robbiola, Andrew Rowe, Jacob Rodriguez, Andreas Rounds, Andrew Russell, Joseph Ryan, Gilbert Samuelian, David Sanchez, Michael Sassone, Michael Schwan Jr., Nate Shapiro, Matthew S. Sherman, Matthew D. Sherman, Angela Shih, John Shin, Jeffrey Shyy, Shaun Smiley, Anthony Sierra, James Southall, Rick Spears, Nicholas Stallings, Brandy Stiles, Steven Swickard, Graig Taylor, Eric Thibeau, Stephen Thomas, Max Thompson, Jonathan Throop, Enrico Tolentino, Dustin Trimble, Rodney Tsing, Tom Twedell, Charles Valek, Lewis Villamar, Don Vu, Kevin G. Wang, Clint Walls, Valerie Watrous, Kevin Weaver, Kyle Webb, Taylor Westfall, Jordan Womack, Ronny Yoon TECHNICAL QUALITY ASSURANCE John Herndon Team Leads Rie Arai, Michael C. Chen, Matt Coburn, Clayton Dubin, Jason Messinger, Ian S. Nelson, Arec Nevers, Jason Weng Assistant Team Leads Jonathan Mason, Lorenzo Minaca Analysts Todd Attaway, Trent Cline, Josh Hilborn, Alicia Kim, James Leaman, Daniel Luo, Shaina Ludwin, Jonathan Mason, Lorenzo Minaca, Albert Portillo, Tom Ryan, William E. Smith IV COMPATIBILITY Assistant Ted Louie Team Leads Jason Kwan, Hector Melendres Analysts Zachary Chow, Joslyn Field, Ray Laubach, Matthew Panepinto, William Roseman, Benj Sykes, Eric Szymaszek, Renato Yoon Mastering Technician Ray Laubach LOCALIZATION Global Richard Mark Honeywood Producers Joseph Hsu, Andrew Vestal Regional s Frederic Baudet (EU), Joonho Lee (KR), Jeffery Qixun Tang (CN) Regional Assistant Localization s Tristan Lhomme (FR), Inés Rubio (ES) Regional Localization Leads Alexander Ipfelkofer (DE), Alexander Lyubov (RU), Julie Song (KR) Regional Localization Engineers Christelle Bravin (FR), Irene Buesa (ES), Bruno Cailloux (FR), Wonyoung Choi (KR), Anne- Sophie Denglos (FR), Sebastian Ewald (DE), Shinyong Ha (KR), Maria Kokova (RU), Ievgen Makarevych (RU), Maxim Mizin (RU), Carmen Priego (ES), Katja Raaf (DE), Alexis Roy-Petit (FR), Leticia Sáenz (ES), Stefan Schmitt (DE), Maria Shurukhina (RU), Anne Studer (FR), Andrea Tüger (DE), Anne Vétillard (FR), Gayeong Yoo (KR) Regional Localization Test Leads Christian Decomain, Sanghak Jeon (KR), Jin Kim (KR) Regional Localization Analysts Hyunyoung Ahn (KR), Cosme Alcázar (ES), Carlos Godó Borrás (ES), Nikolay Bytskevich (RU), Ben Choi (KR), James Siqi Cui (CN), Victor I. Dobrotov, Ricardo Duran (ES), Gilles Durosay (FR), Arthur Flew (FR), Thomas Flöeter (DE), Shon-Ting Fu (CN), Lætitia Georges (FR), Sara Gissot (FR), Jimmie Jaimes (ES), Jung Hwan Kim (KR), Mike Euiseung Kim (KR), Anton Kochergin (RU), Eunae Kong (KR), Byungwoo Kwon (KR), Andrey Kuzmin (RU), Minjin Lee (KR), Pablo Lloreda (ES), Rubén López (ES), Jaewoo Mo (KR), Kai Moosmann (DE), Elena Ovchinnikova (RU), Heeyoung Park (KR), Kenneth Pinó (ES), Benjamin Schmidt (FR), Peter Schneider (DE), Pablo Martín Siota (DE), Daniil Sokolov (RU), Frédéric Vasseur (FR), Dean Yang (CN) ONLINE TECHNOLOGIES Vice President of Online Technologies Robert Bridenbecker Senior Producer Jason Leu Producers Bryan Chang, Justin Goad, Matthew Hawley, Kim Phan Battle.net Lead Matthew Versluys Battle.net Programmers Micah Caldwell, Bryan Cleveland, Anne-Sophie Lefebvre, Jeff Mears, Stefan Mohler, Brian Morin, Ryan Mills, Nicholas Rivera, Andrew Spiering, Hanlong Wang Battle.net Research Greg Ashe Battle.net Research Analysts Matthew Adams, David Carey, James Chao, Norman Harms, Clint Rice, Matt Wheeler, Micah L Wilson Web Team Leads Mike Hein, Ali Vatani Web Team Cord Bartlett, Todd Blank, Qi Ming Chen, Jeremy Craig, Sarah Doebler, Randal Dumoret, David Eckel, Geoff Fraizer, Vincent Francoeur, Victor Gonzalez Jr, Dohyeong Kim, Edward Lee, Martin Leidenfrost, Jeff Liu, Steve McGarrity, Chris Myles, Joonho Park, Bryan Rathman, Keith Rhee, Jamie Scheffler, Alexander Sun, Andy Tran Billing Software Engineers Chulwoong Choi, Frederick Dayhee Lee Support Tools Lead Stephen Nees Support Tools Programmers Brian Choi, Neil Chopra, Ryan Karg, Kenneth Lim, Mark Muncy, Mark Nelson, David Nguyen, Teddy Pao, Sasha Sydoruk Mobile Team Steven Gabriel, Tony Shih, Zac Pfaff EUROPE ONLINE SERVICES Online Services Christina McCombie Producer Rainer Mayer Software Team Lead Mathieu Chauvin Programmers Anselmo Talotta, David Odiot, Fanny Hermant, Guillaume Chaput, Laurent Bourcier, Philippe Peeters Web Design Team Lead Bao Tran Web Design Team Christopher Deutsch, Fabrice Piel, Ian Roberts, Prune Moldawan, René Koiter, Sören Geier Web Editorial Team Leads Pierre Rosenthal, Yann Pallatier Web Editorial Team Avril Cater, Cristina Martínez Jiménez, Eddy Béchu, Edna Weissflog, Elina Bytskevich, Francisco Bolaños Santana, Irina Kneller, Kelly Lopez, Philip Saloga, Romain Dijoux KOREA ONLINE SERVICES Director Jungho Kwon Project Jiwoong Kim Web Design Team Hyojin Bae Web Design Team Woonchang Beck, Hyunsuk Cheong, Seonghak Jung, Ayoung Kim, Joowan Kim, Sangwook Kim, Seyong (Simon) Lee, Ockkyoung Leem, Juyoung Oh, Minhyouk Pack, Minseok Seo Web Lead Seungki Choi Web Programmers Jisook Baek, Gisang Gil, Kwangbum Ha, Taehoon Kang, Ajin Kim Support Tools Lead Sangyong Park Support Tools Programmer Jihoon Cho INFORMATION TECHNOLOGY Senior Global Director Isaac Matarasso Global Director Robert Van Dusen Director Jean-Michel Courivaud, Changuk Park

12 Global IT s Weonseok Choi, Chris Fajardo, Chris Glover, Dustin Koupal, Kangho Lee, Julien Mariani, Hung Nguyen, Yong Yoon Information Technology Armando Abanilla, Carol Alvarez, Chris Antenesse, David Ashman, Jason Avakian, Jorge Baranda, Andrew Barcinski, Karin Baxter, Charlie Berman, Jeffrey Berube, Jonathan Berube, Travis Biegun, Ahren Boulanger, Forrest Bowling, Gandalf Brahm, Carl Brumm, Edward Bui, Robert Bustamante, Mike Bybee, Matt Carcel, Michael Caron, Joshua Caskey, Curtis Castrapel, Michael Chizewski, Hyungsuk Choi, Joseph Cochran, Alexander Daurskikh, Ryan Dean, Nicholas Downs, Maciej Drobny, Matthew Eagleson, Inés Eberhard, Amanda Evans, Stanley Fu, Arnold Fulmer, Nicolas Goulard, Ryan Gunst, Edward Harborne, Brian Hartsell, Scott Harrison, Dwight Harvey, Lutz Haunstein, Thomas L. Hicks, Brian Hill, Joseph Holley, Gichang Hong, Jonathan Hosmer, Andrew Hunt, Thomas Jauneault, Matthew Jordan, Mourad Kaci, Yan Kahlé, Taehee Kang, Rick Kennedy, Richie Kharrat, JungHoon Kim, Minhong Kim, Yoongjun Kim, Jaemin Ko, Sean Laverty, Changkoo Lee, Jay Lee, Sebastien Leterrier, Dale Lewis, Corey Louie, Randy Lovin, Bryan Ludwig, Adrian Luff, Matthew McEligot, Zak Meekins, Robert Meyer Jr., Mike Moneymaker, Tamra Morgan, Michael Mulen, Brian Murillo, Olam Ng, Danny Nguyen, Dat Nguyen, Thi Nguyen, Nicholas Noble, François Noël, Ben Orchard, Mike Pearce, Robert Perugini, Christopher Peters, Brice Petibas, Fabien Poussin, Shay Pressler, Gary Reeb, John Robertson, Paulo Santos, Daniel Scauzillo, Michael Schaefer, Henrik Schöpel, Edward Silveira, Mathew Smiley, Duffy Squier, Thierry Sudan, Anthony Suh, Casey Suyeto, Alex Tan, Eric Thedaker, Stefan Thompson, Hugh Todd, Christopher Towne, Bill Tubbs, Tim Vo, Stefan Ward, David Wareham, Maximilian Weber, Anthony Williams, Ty Williams, Albert Wong, Jaime Wood, James Yen, Yunhwan Ahn, Ryan Zapanta, Vanness Zhou Purchasing Michele Arko, Anant Singh OPERATIONS Guillaume Bloch (EU), Jon Dvorak, Emy Hetherington (EU), Denise Hicks, Dagmara Lebiedzinska (EU), Lara Machado (EU), Brianne Messina, Mark Nash (EU), Anita Rice, Jean-Pierre Poulain (EU), Inma Utrilla (EU), Ann Ta, Constance Wang Facilities Henry Szekely Facilities Timothy Hardy, Samuel Schrimsher, Brandon Shephard, Steve Stafford Platform Operation Jason Park Project Homare Juber Management Team, Europe Anne Bérard, Julia Gastaldi, Delphine Le Corre, Fréderic Menou, Jean-Michel Courivaud, Benoit Dufour, Cédric Maréchal, Michèle Bérot, Anne-Sophie Buiret Managing Director, Korea Jungwon Hahn Managing Director, Greater China Michael Fong Managing Director, Taiwan Wayne Lee MARKETING Senior Vice President of Global Marketing Neal Hubbard Global Marketing John Heinecke, Tomas Melian Regional Marketing Anne Berard, Kevin Carter, Eric Chauveau, Mark Clements, Chris Davey, Qimin Ding, Seungkyu Han, Marc Hutcheson, Ben Hsieh, Donghyun Kim, Richard Kwon, Michael Lawrence, Patrick Lee, Cédric Maréchal, Kyungin Min, Eric Modolin, Jinho Oh, Byungho Park, Stephane Perroud, Amanda Wang, Maggie Xiao, Chris Zhu, Robin Zhu Marketing Creative Services Dave Amason, Mike Bannon, Zachary Hubert, Erik Jensen, Steve Parker, Anthony Rietta, Mark Sison, Brett Wooldridge, Caroline Wu PUBLIC RELATIONS Vice President of Global Public Relations Lisa Jensen Director of Communication and Community Julia Gastaldi (EU), Youngmok Park (KR) s Guy Cunis (EU), Shon Damron, Christy Mina Um (KR), Carrie Zhang (CN) Public Relations & Community of Taiwan, Hong Kong and Macau Chi Liu Public Relations Bob Colayco, Kacy Dishon, Kyungok Ji (KR), Eunyoung Jessie Kim (KR), Seongjung Kim (KR), Ben Schroder (EU), Christian Vestøl (EU), Vale Yu (CN) Senior Editorial Gil Shif Editorial Assistant Gareth Hughes COMMUNITY and esports Senior, Global Community and esports Paul Della Bitta esports Joong Kim, Ken Lau (CN) esports Joshua Owyang, Stephen Chang Community Daniel Chin, Ramon Hermann (EU), Jerry Wang (CN), Jerome Wu (CN), Hyejin Yum (KR) Community Santiago Baranda, Jonathan Brown, Andre Buchmann (EU), Marie Cabot (EU), Christopher Carter (EU), Woonki Cho (KR), Nicolas Guion (EU), Junghoon Heo (KR), Andrew Hsu, José Ignacio de Andrés (EU), Jongwon Lee (KR), Tobias Jahn (EU), Thomas Johnsen (EU), Chad Jones, Changwoon Jung (KR), Sunna Kim (KR), Liam Knapp, Jinkyu Ko (KR), Nicole Lorenz (EU), Antonio Moreno (EU), Benedikt Oehmen (EU), Marc S. Olbertz (EU), Yooseok Pan (KR), Byunghun Park (KR), Jean-Baptiste Pennes (EU), Jesse Perez, Arron Rasmussen, Alejandro Riveiro de la Peña (EU), Kester Robison, Jessica Schleder (EU), Bo Selmer-Hansen (EU), Danielle Vanderlip, Micah Whipple, Jino Yoo (KR), Seunggook Yang (KR), Kevin Yu, Kenny Zigler Market Analyst Yohan Kim EVENTS Elisha Cabrera, Elodie Dupuis (EU), Laura Grant, Pauline Hammelet (EU) BUSINESS DEVELOPMENT & LICENSING Global Director Cory Jones Licensing Gina Pippin, Patrick Dillon, Jason Bischoff, Ben George, Elizabeth Cho Business Development Steven Price, Sarah Tucker, Marc Dion, Paul Dowling, Audrey Vicenzi (EU), Michael Kim (KR), Customer Business Development Yeonwoo Cheong, Jaejoon Hwang, Jookyoung Hyun, Steve Kang, Yungjoo Ko, Sam Ohn HUMAN RESOURCES Vice President of Global Human Resources Denise Dunlap Human Resources Minsun Back (KR), Mira Bae (KR), Valérie Chrétien (EU), Julianna Danner, Juliette Durand (EU), Peter Guibert (EU), Sunny Hwang (KR), Dooeun Jang (KR), Jihyun Jeon (KR), Philgon Kim (KR), Christopher Kopetschek (EU), Marije Korver (EU), Jennifer Martin, Nicolette Martinez, Melissa Moloney (EU), Hyunjung Noh (KR), Yoora Oh (KR), Laetitia Planchon (EU), Lisa Pozarich, Gabriel Ropers (EU), Erika Sayre-Smith, Michelle Secrest, Daniela Shani, Anne Stengel (EU), Marianne Tierney (EU), Sunshine Toledo Global, Organizational Development and Training Lisa Pearce Organizational Development and Training Julie Farbaniec, Rosie Haubner Sr., Global Staffing and Recruitment Leonard Grossi Jr. Recruitment Kenny Carvalho, Choua Her, Michael Nassar, Sunshine Saint Onge, Aaron Orcino, Sumer Ortiz, Jack Sterling, Kriste Stull, Asheesh Thukral FINANCE Vice President of Global Finance Mark Almeida Finance Andrew Amadi, Tobias Beclin (EU), Julia Bruder (EU), Shien Chang, Jiyoung Chung (KR), Jamie Crooks, Benoit Dufour (EU), David Gee, Ellen Kim (KR), Jaechang Kim (KR), Kidae Kim (KR), Sunyoung Ham (KR), Mandy Lawton (EU), Adam Plushner, Hong Sing Teh (CN), Sergio Vitaliti (EU), Ian Wynne Administration Heather Foreman, Carlos Lucero, Ryan Schenk, Melinda Williams LEGAL General Counsel Eric Roeder Legal Kevin Crook (Global), Rod Rigole (Global), Jane Chen (CN), Antoine Guyard (EU), Satoru Hamadam (EU), Fritz Kryman, Eddy Meng (CN), James Shaw, Peter Ty External Affairs Hyukjoon Choi, Hosung Lee, Sungkye Yi GLOBAL CUSTOMER SERVICE Director Thor Biafore Senior, North America Jason Stilwell International Michael Pierce International Support Leads Pierre Braude, Peiji Guo, Michael Sun, Ian Ho Project Management Michael Su, Brian Wright, Gary Young TECHNICAL SUPPORT John Hsieh Assistant Kyle Williams Technical Support Leads Adam Slack, Andreas Unger Technical Support Seniors Jamal Davis, Anton Hsin, Adam Koch, Michael Nguyen, Friedrich Stegmann, Mataio Wilson Josh Black, Jeff Boccuzzi, Nathan Brown, Jeff Carlo, Sam Carne, David Chan, Evan Crawford, Jon Day, Ken DePalo, Derek Duhon, Claudio Gentilini, Dat Ho, Katt Jean, Philip Kim, James Kompare, Tom Lillehoff, Mike Lim, Dan Morningstar, Wissam Muhialddin, Tommy

13 Newcomer, Peter Nott, Mike Reardon, Chuck Salzman, Matthew Simmons, Nick Solano, Marty Tande, Daniel Watson BILLING and ACCOUNT SERVICES Charlie Areson Assistant Alan Marti Billing Leads Erynn Caldwell, Matthew Vineyard, Rory Wood Billing Seniors Marcus Bishop, J.D. Calzada, Lance Kimberlin, Tim Maggio, Evan Peterson, Christian Reynolds, Ryan Reddick, Jason White Rameses Arias, Jessica Barnhart, Anne Marie Belland, Jon Bias, Austin Cornell, Jason Crewse, Damien Currano, Paulino Diaz, Dustin Distefano, Austin Feeney, Danny Flannagan, James Garner, Leah Garner, Denis Genest, Mark Hamm, William Harber, Adam Hector, Christina Helbig, Michael Horning, Jacob Hurst, Jami Hurst, Mathew Kishimoto, Matthew Kuhn, Laura Lam, Heidi Lindsey, Geri Kate Macalino, Xuan Mai, Gilbert McGuire, Aaron Orcino, Sheila Perez, Andrew Phaneuf, Vernon Poling, Lance Powell, Don Prentice, Megan Puertas, Regina Ramirez, Antonia Ryan, Mark Slater, John Steinert, Chris Swoner, Michael Triglia, Justin Tritt, Colleen Tulley, Fabio Ventura, Steven Walker, Ted Wang, Joshua Wittge, Amanda Wood, Steven Worcester, John Zappulla IN-GAME SUPPORT Senior Bill Galey Assistant s Richard Barham, James Drosche, Keith Duncan, Keith Kanneg Support Leads Amber Bittenbender, Michael Burghart, Andrew Cox, Raven DeLara, Pat Feinauer, Cory Larson, Justin Liedel, Patrick Lorenz, Marcus Maczynski, Matthew Martin, Makenna Mills, Julio Miranda, Craig Pratt, Nicholas Ray, Kyle Riseling, Dean Shelden, Jason Throop, Ryan Treadwell, Miles Trumble, Alyson Turner Support Seniors Spencer Aitken, Michael Alcorn, Fred Benson, Justin Chesser, Damien Chow, Andrew Clisson, Randy Coffman, Angelo Concepcion, Jason Copeland, Hunter Curren, Joe Currivan, Justin Davey, Eric Davis, Aaron Denton, Peter Drummond, Patrick Evans, Richard Evans, Thomas Farrell, Adam Ferguson, Patrick Fitzgerald, Theodore Gegoux, Andrew Glaser, Luis Gomez, Aaron Green, Jacob Hofeldt, Peter Hsu, Adam Hughes, Calleah Kaiser, Michael Kanneg, Robert Kezar, Dylan Kho, Scott Koller, Antonio Kontokanis, Alex Koreneff, Stephanie Krutsick, David LaVallee, Jim Leggat, Brian Libby, Jeff Luckman, Shannon McCartney, Sean O Neil, Sam Park, Harold Pendery, Michael Pereira, Sergio Porres, Evan Powers, Bruce Prescott, Johnathan Raynor, Richard Romasanta, Joshua Ruch, William Shepard, Darryll Silva, Michael Srithapin, Erik Tabor, David Tamayo, Ken Tan, Duane Than, Aaron Uesugi, Nicholas Vineyard, Robert Webb, Keith Willingham, Matt Worcester, Aaron Yasukochi, James Young Tyler Agee, Spencer Aitken, Lee Ake, Stephen Alvarado, Juan Alvarez, Neil Anderson, Steven Apodaca, Michael Archuleta, Ramiro Ascencio, Michael Aversa, Sean Baade, George Backus, Gregory Bahl, Christopher Bailey, Andrew Balch, Jennifer Balch, David Barney, Eric Baskin, Danai Bastin, Ron Beaty, Jerimiah Bell, Robert Belleville, Michael Belrose, Kenneth Benedict, Knute Berger, Michael Bernal, Bradley Edmund Bernhard, Josh Berryman, Nicholas Bialostosky, Beau Billingsley, Michael Billman, Dana Bishop, Howard Bishop, Aaron Bothne, Ben Bowers, Keaton Bracy, Keith Breach, Crystal Breaux, Daniel Brennecke, Jonathan Brockell, Deborah Brooks, Christa Buckentin, Stephen Buitron, Brian Bula, Dave Byer, David Byl, Amanda Canfield, Kyle Cannon, Trevor Cantrell- Paulson, Daniel Carpenter, Alan Carr, Daniel Carroll, Jim Chan, Michael Chauvet, Brandon Christenson, Jeremiah Clark, Stephen Clarkson, Jeff Clausen, Angela Cleere, Duncan Coe, Michelle Coltrin, Ernest Completo, Alexander Coons, Ethan Copeland, Ian Crawford, Tyler Crawford, Jerod Crespin, Nathan Crislip, Chris Crowson, Brandon Crumpler, Hunter Curren, Laura Currie, Chris Curtis, Chris Cynar, Kevin Daniels, Keven Dannenbring, Will Darce, Allen Dauphin, Gary Davis, Joshua Davis, Kevin Davis, Wesley Day, Neil de Soto, Brian Deering, Sebastian Delascurain, Ben Dickey, John Diers II, Richard Dievendorff, Brandon DiMaggio, Michael Dinger, Kendall Dodd, Gene Dodge, Raymond Donaldson, Forrest Dorsey, John Downing, Camille DuBose, Landry Dugan, Reagan Duggan, Oana Dumitrache, Daniel Dylla, Adam Ebmeier, German Echeverria, Andrew Eddy, Jonathan Estes, Page Evans, Michael Guy Ferguson, Joy Fields, Kristin Finnsson, Jens Fischer, David Fisher, Matt Fitzgerald, Peter Fivelstad, Tom Flint, Casey Foreman, Ryan Foreman, Wesley Foults, Ryan Fowler, Nick Frame, Anthony Franey, Gerald Freeman, Christopher Frew, Matthew Frisch, Cynthia Frushon, Christopher Fulgham, Alfred Gabriele, Andrew Galipeau, Justin Gann, Jerardo Garcia, Chris Garrett, Joseph Garrett, Aaron Gayet, Andrew Getting, Nik Gianozakos, Jesse Gibbons, Casey Glenn, Levi Godwin, Jeffrey Gondeck, Thomas Goodwin, Chris Gorman, Darleen Gotay, Desmond Gregory, Cody Griffith, Kimberly Grimes, Alexander Gustafson, Anthony Gutierrez, Daniel Hackel, Nick Hamm, Daniel Hammer, Gregory Hansen, Richard Hardy, Brian Hartsell, Allison Harvey, Brandon Harvey, Benny Haryadi, Kyle Hawkins, Shaun Hawkins, Christopher Heidick, Thomas Hendricks, Robert Henson, Sara Hernandez- Land, Jameson Hodge, Chad Hodgson, Robert Hoff, Sam Holder, Sara Holliday, David Hoppe, John Hosemann, Travis Howsman, Sam Hunt, Nicholas Hunter, Craig Hyatt, Shaun Ingram, Elizabeth Jackson, Ruben Jasso, Patricia Jennings, Barbara Johnson, Nathan Johnson, Stephanie Johnson, Ian Jolly, Devin Julia, Scott Kane, Daniel Kanneg, David Keel, Matt Kenemore, Dylan Kho, Grace Kim, Lily Kim, Michelle Kolano, Ruth Kolbeck, Markus Kraus, Stephanie Krutsick, Erica Kuschel, Shaun Kuschel, Jason Kwon, Judson Ladd, Jeremy Lambertson, Kelly Lanahan, John Lanier, Paul Lara, David LaRocca, Amber Larson, Robert Laws, Ben Lebar, Guillermo Ledesma, Jeffrey Leonhardt, Davis Lidiak, David Lim, Jeffrey Lim, Erik Lindberg, Justin Liquorman, James Logan, Thomas Long, Luke Lovett, Matthew Lucero, Jeanna Lundgren, Robert Lundgren, Travis Mansbridge, Jeremy Marshall, Jorge Mata, David Maxwell, Patricia May, Walter Mazza, Robert McBride, Timothy McBride, Daniel McClellan, Robert McCollum, Luke McCorkle, Max McDuffee- Smith, Shannon Meadors, Ronda Melendez, Nicholas Mennen, George Merrill, Keith Meves, Doug Miller, James Mills, Tony Misgen, Adam Moghaddassi, Mickey Molad, Lloyd Moore, Marcos Morin, Michael Mumford, Shawn Munro, Krystine Munshower, Mike Munson, Kirsten Murchison, Julian Murray, Steven Nabours, Daniel Nagel, Patrick Nagel, Ramon Navarro, Seth Nesenholtz, Michael Nichols, Russel Nilsson, Vicky Nott, Audra Oberloh, Edward Olivieri, Daniel Ortega, Aaron Ortiz-Clay, Kyle Otsu, Zachariah Owens, Adem Ozkum, Irene Pacheco, Andrew Palan, John Patenaude, Ian Patterson, Ryan Peach, Aaron Pemberton, Rachel Perey, Steven Pereyda, Erik Perez, Jacob Perez, Jesse Perez, Kristen Pettey, Terry Phelps, Brian Pierron, Anthony Piperato, Kaleb Placek, Josh Portillo, Shaun Potts, Chris Presnall, Timothy Preston, Joshua Proffitt, Sean Quinlan, Olivia Quintanilla, Joseph Ragsdale, Jesse Ramazani, Ignacio Ramirez, Henry Ramos, Brandon I Ramsey, Christiaan Rascon, Kristina Rathburn, Rafael Raudry, Tyler Raygoza, Andrew Rexroth, Brad Rhodes, John Richardson, Joshua Riggs, Preston Roberts, Stephen Robinson, Dustin Rockers, Jacob Rodriguez, John Rodriguez, Kenneth Rogers, Derek Ronzo, Jordan Rosales, Derek Rosenberg, Shoshanna Rubin, Patrick Rusche, Jodie Rutherford, Brendan Ryan, Michael Sacco, Mitchell Saenz, Sean Salazar, Jason Sampankarnpanich, William Sanders, Garett Savard, Jared Schiller, Justin Shade, Brandon Shelton, Chase Sherman, Timothy Shroat, Wayne Skarboszewski, Woody Skiba, Anthony Snow, Brian Snyder, Shant Soghomonian, Robert Spann, Matthew Spence, Ian Stamatedes, John Stapleton, Chad Starkey, Ryan Steinhoff, Jared Stepp, Evan Stoudenmire, Matt Stratford, Dallas Stringham, Timothy Tash, Victoria Thacker, Deana Thiem, Jason Thomas, Josh Thornton, Cliff Threadgold, Jonathan Throop, Chance Tijerina, Jason Torres, Jenny Towner, Antoine Traylor, Michael Trotzuk, Jimmy Truong, Thomas Van Scyoc, Alex Van Winkle, Kevin Vanderlaan, Richard Varga, Christopher Veazey, Devin Vink, Tim Voris, Jeffrey Walent, Keri Waller, AC Ward, David Warner, Robert Warner, Nicole Watkins, Devin Webster, Lucas Welch, Chris Whitaker, Steven Whitaker, Tracy Whitehead, Daniel Wiley, Joseph Willett, Aaron Williams-Mayer, John Wisnewski, Neal Wojahn, James Wong, Adam Wright, Justin Yandell, Nicole Yandell, Eric Yasukochi, Mary Yellott, Kea Yonni, Amber Young, James Young, Kacey Yucikas, David Zemek, Adam Zweig QUALITY CONTROL Joshua Horst Assistant Ryan Quinn QC Lead Aaron Bamblett QC Training Lead Richard Eggleston QC Seniors Kara Amendola, Dustin Bosteder, Scott Busbea, Jeremy Chasey, Tom Edwards, Lyndsi Revis Amit Bader, Bonnye Bauerle, Ryan Belanger, Matt Burns, Adrian Butts, Jhazmin Carnes, Chris Cavallo, Blake Chafin, Brandy Corbin, Peter DeSalvo, Leann Evans, Tim Evans, Manuel Gonzales, Keith Hall, Jacqueline Harrison, Heather Holloway, Kelli Johnson, Kevin Johnson, Gavin Jurgen-Fyhrie, Neal Kochhar, Darlene Kolano, Seth Lindner, Jon Loeffler, Michael Lukenbill, Matthew McKee, Chung Ng, Shawn No, Ari Nur, Bryan Nystul, Chelsea Olson, Lauren Ortiz, Matthew Rader, Jessica Ramirez, Victoria Rayno, David Richards, Mary Sides, Nicholas Smith, Pete Staley, Melissa Ullrich, Dustin

14 Vail, Tanya Wall, Randall Ward, Thomas Watson, Nathan Wee, Benjamin Williams EUROPE CUSTOMER SERVICE Director Frederic Menou Technical and Billing Support Marie-Hélène Atienz Ireland Site Robert Ashby Coordinator Marlène Cervantes Back Office Ernst ten Bosch Documentation Team Serge Olivier, Michael Stum, Martin Tegner TECHNICAL SUPPORT (EU) Techical Support Lead Cedryck Poitelon Technical Support Seniors Claus Schumacher, Aidan McLoughlin, Alexandre Vallee Christoph Grix, Mark Klang, Lars Kuhne, Holger Speckter, Ryan Campbell, Alisdair Comb, Barry Connell, Mario De Rienzo, Michael Graham, Kenneth Graulund, Michael Pinder, Andrew Robson, Richard Segers, Oyvind Sorensen, Jenifer Winters, Hernan Gonzalez, Alexander Mochi, Eric De Freslon, François Medaerts, Vincent Moitrot, Aymeric Pentecouteau, Alexis Terrasse, Julien Vale, Ian Polianskii BILLING (EU) Billing Lead Johnny Ahlgren Billing Seniors Alexander Berghoff, Sanja Peric, Ana Manso, Matteo Spataro, Neil Whelan, Gregoire Bonnafoux Franck Alshut, Tim Denke, Carolin Dittman, Christian Eberhardt, Frances Fobke, Waldemar Fritz, Bandar Garski, Alexander Gut, Frank Heling, Brenika Janiszewski, Markus Kaldenbach, Konrad Kirchgassner, Jens Kirchhoff, Christian Konigstein, Sascha Leopold, André Linnemann, Maria Loy, Geir Mjosund, Francesco Reinboldt, Volker Stabler, Stephan Wolf, Judith Zachariae, Sandra Milena Alarcon Ruiz, Julia Bedell, Tina Crook, Noemi Cugudda, Julie Foster, Laura Godfrey, Nicolas Harding, Kathryn Hyder, Joanne Ingham, Matthijs Jansen, Laila Mnad, Christopher Purvis, Thomas Schoeneburg, Sanjay Shinh, Charles Smith, Kurt Smith, Vinh Tran, Maria Victoria Martin Briasco, Francisco Sanchez Campos, Pierre Marc Arnaud, Olivier Grassini, Timur Kocaurlu, Ludivine Le Rouge, Christophe Monteiro, David Remy Zephir, Hadrien Rudich, Arnaud Schwarz, Ismaël Villeger, Romain Mardot ACCOUNT SERVICES (EU) Account Services Lead Thomas Lenglet Account Services Seniors Paul Oltmanns, Marios Aziz, Carine Fiorani, Guillaume Richard, Britta Riess IN-GAME SUPPORT (EU) s Rinaldo Andreolli, Emmanuel Obert, Christian Scharling Leads Erin Johanson, Gaetan Martens, Frank Keienburg, Philip Thiede, Sophie Bellegarde, Cedric Gallins, Peter Rothlisberger, Linus Fink, Jason Adams, Hansjörg Brandt, Clemens Krainer, Mikhail Shiryaev Seniors Kasper Giehm, Kim Jensen, Neal Kingston, Jean-Christophe Bouchet, Ronnie Hansson, Gurpreet Wahla, Alexander Bradburn, Fredrik Svantes, Rob Kuczynski, Steven Dwyer, Ben Noskeau, Sylvan Lynn, Cristiano Pereira, Huw Gower, Paul Horrel, Thomas Hemingway, Iwan De Kleine, Sverre Rasmussen, Emma Lorking, Thommy Jerneskorg, Alexander Becker, Lucas Christophe, Silvio Clausen, Dennis Czybulka, Göran Gauruder, Florian Mentl, Alexander Otto, Elisabeth Astl, Henning Kaiser, Mirko Bayer, Florian Bläsche, Lars Weiler, Thomas Röthemeyer, Heidi Wanner, Mario Berndt, Falk Schwiefert, Sascha Giese, Markus Schill, Robin Höse, Navid Akbari, Andreas Liebau, Kim Chaing, Gaël Company, Vincent Kaufmann, Elodie Choliere, Sebastien Hoareau, Serge Pincon, Nicolas Passemard, Frédéric Rochet, Miguel Izquierdo, Sergi Berjano, Isidro Tellez GERMAN Marco Alemanno, Stefan Bahr, Björn Bartholome, Gregor Beck, Sebastian Beer, Julius Beiner, Jens Bekemeier, Benjamin Berghäuser, Christian Berwind, Michael Blumenthal, Stefan Böhme, Patrick Bohrer, Dirk Bömelburg, Bianca Braun, Daniel Brockdorff, Daniel Bromand, Anton Brumme, Matthias Butter, Mads Carstens, Stefan Christ, Martin Dammers, Oliver Danckers, Patrick Dekoepper, Christian Döbel, Martin Doll, Dennis Drabinski, Stefan Duffner-Hansmann, Alexander Düsseldorf, JanKonrad Ebermann, Björn Ebner, Stephan Einecke, Thomas-Christian Endres, Jens Fehr, Jörg Franck, Kai Frankenberg, Martin Franz, Eva- Maria Fritsche, Jens Fünfkirchler, Mathias Gabel, Krystian Gawron, Silvio Geisenhainer, Sonja Göden, Marco Golüke, Christopher Göttfert, Lorenz Graf, Robin Graf, Markus Graffe, Frerk Güntzler, Steffen Gutzeit, Andrew Gordon Haefs, Tobias Hänseler, Patrick Happel, Marc Hartmann, Alexander Haselbacherm, Marcel Haug, Roman Häusler, Sandra Heide, Christian Heidrich, Eugen Heller, Johannes Hilgert, Nicolas Hodapp, Michael Hoffmann, Julia Hopf, Dennis Horn, Martin Jagla, Jan Michael Jahnke, Markus Jorissen, Sven Jost, Marc Jung, Matthias Kiesel, Markus Kintrup, Sören Klein, Harald Kneissl, Matthias Koch, Sonja Köck, Sebastian Kolodzik, Viktor König, Albert Konrad, Stefan Krannich, Max Kreisel, Christian Kröger, Nina Kroner, Sven Kruse, Thomas Küppers, Matthias Labitzke, Rene Langhans, Gordon Lathan, Tim Laufenberg, Johannes Läuffer, Martin Leipold, Wilko Lennartz, Torsten Lill, Björn Löhrer, Oliver Lötscher, Michael Lueth, Mike Lütjens, Marc Luttecke, Sebastian Magnus, Gaetan Mahon, Marco Manig, Bernhard Mann, Stephan Marek, Thomas Marquardt, Steve Martens, Thomas Marx, Nils Matern, Paul Mazu, Kathrin McCain, Christian Meinert, Florian Meister, Julia Mertens, Patrick Metzger, Caspar Michel, Stefan Mond, Frank Müller, Moritz Müller, David Navarro, Filip Nogowski, Cornelia Nolte, Sebastian Oldenettel, Sebastian Oliva, Mathias Ortner, Björn Passow, Raik Patze, Mathias Pelz, Stefan-Marcus Peter, Mike Piepenstock, Harald Prem, Patrick Pulfer, Michael Radnitz, Daniel Radschun, Fabian Rauch, Sandra Raum, Alexander Redeker, Steffen Reinke, Gerd Ridder, Christian Riegger, Henning Roese, Frank Roesel, Andreas Rohr, Frank Rolle, Nico Roos, Sebastian Roth, Wolfram Sack, Carsten Schedding, Esther Scheeren, Christian Schilling, David Schlamp, Andre Schlegelmilch, Christopher Schmale, Dirk Schmid, Torsten Schmidt, Sascha Schneider, Marcus Schoeberl, Fabian Schrader, Frank Schulze, Christopher Simonis, Victoria Spanier, Andreas Stiebert, Patric Stolpe, Artur Strak, David Strammerjohann, Jochen Stutzkeitz, Sascha Szopko, Janina Taab, Doris Tatzgern, Christian Traute, Marco Vogt, Marion Wacker, Benny Waldenmaier, Marion Weißenborn, Olaf Wendorff, Sandra Wernicke, Peter Wetzel, Dennis Wollmann, Hagen Zawany, Steffen Zietz, Thomas Zimmer, Christian Zirpner ENGLISH Krister Aavikko, Aleski Airaksinen, Per Antonsson, Roland Ayliffe, Sjir Bagmeijer, David Baines, Alex Bebbington, Kevin Blanche, Robert Bland, Nick Blokker, Thomas Boertien, Sigurd Bengtson Borge, Khristopher Boulton, Mei Frank Buckle, David Burlinson, Allan Campbell, David Chadwick, Martin Anthony Colling, Jason Courtney, Robert Dale, Patrick Deschamps, Barry Downs, Patrick Dunford, Barry Ellis, Keith Ennis, Christopher Fawcett, Paul Finn, Doug Fitchett, Jamie Alexander Foreman, Wayne Freer, Jay Greenham, Christian Guest, Paul Halliwell, Sanna Hanskala, Henrik Hedstrom, Kjell Arvid Helgeneseth, Robin High, Iqbal Hussain, Lars Peter Lohm Jensen, Craig Andrew Jobling, Robin Johansson, Aled Jones, Devon Robert Kelly, Claude Keogh, Michael Khoo, Alexander James Klontzas, Kristian Koivisto Kokko, Johan Kooijman, Maarten Alexand Kuijpers, Martin Langsted, Pelle Lingsell, Bruno Loncke, Jonathan Lydall, Konstantinos Markogiannakis, Robert Mathews, Christopher Mathieson, Christopher Mc Hale, Richard Mc Keon, Carl Mc Neill, Edward Mcdonald, Douglas Midgley, Stefan Modh, Oliver Moore, Olivier Mouvet, Graham Murphy, Matthew Neumann, Katharina Nord, Olli Oja, Simon Parment, Steven Paton, Michael Arleth Pedersen, George Penman, Graeme Rafferty, David Ribeiro, Jonathan Robinson, Henrique Rodrigues, Henning Roest, Sanu Satheesababu, Wouter Schrijnemakers, Siri Ellefsen Selvnes, Craig Shrewsbury, Kenneth Standbridge, Stephen Stanley, Alexander Lione Stark, Patrik Svantes, Mads Taanquist, Stephen Tadman, Jason Teixeira Babo, Joseph Toaff, Oskari Turkia, Craig Turner, Christopher Twite, Liam Andrew Tye, Anders Valum, Marijke Vanhees, Martin Gunderse Vea, Leo Wakelin, Gijs Johan Maur Waverijn, Ben Werbner, Andrew John Whitmarsh, James Whittall, Klaus Wichmand, Christopher Woodcock, Monty Yeates, Emma Stott, Leonie McKewan, Jonathan Horrocks, Michael Lenton, Mark Furniss, Craig Bland, Jay Xealous, Andrew Priestnall, Colin McShane, Michael Seppala, Daniel Mooney, Victor Sefastsson, Marc Behar, Dean Lillywhite, Nils Odlund, John Petersen, Kevin O Regan, Martin Mason, Kenneth Mellamphy, Alanna Quigley, Gareth Barry, Jonathan Douglas, Daniel Ryan, Emil Jannesson, Jonathan Hall, Nicola Creedon, Cian Creed-Healy, Keith Barron, Robert Allan, Nils Berggren, Keith Boardman, Stephan Cosgrove, Des Gordon, Kieran Hayes, Michael Heffernan, Adam Lloyd, Richard Bennett, Henry Davis, Henrik Eriksson, David Hollingbery, Robert Holloway, David Horrocks, Matthew Jones, Adam Morris, Gareth Roberts, Diogo Silva, Richard Nicholls, Nicolaj Adriansen, Richard Bartram, Nicola Booyens, Jennifer Brett, Ian Coleman, Paul Cox, Philip Doogan, Soren Kirkager, Mark Stanners, Wayne Armstrong, Victoria Bennett-Keenan, Lukasz Bialk, Andrea Birkhahn, Victor Borjesson, Sarah Brady, Jason Devine, Ilona Dolejsi,

15 Gareth Donaghey, Ben Hellis, Guus Hoogendoorn, Daniel Johnson, Istvan Kakasi, Anton Karanov, Philip Kerins, Mariusz Leszczynski, Sean Lyons, Martin Machovec, David Malach, David McGrath, Alan McNevin, Alastair Morris, Kevin O Brien, Paul O Neill, Conor O Shea, Pierre Passet, Michael Pepper, Austin Purcell, Sebastian Ranta, Wesley Smith, Amy Taylor, Wendy Yang, Pawel Zukowski, Adam Lee, John Warwicker, Jeffrey Bridges, Christian Arvidsson, Kim Frandsen, Andrew Meaney, Cian Yates, Stephen O Donnell, Peter Hadaszi, Rachel James, Cheryl Hoggins, Peter Mc Donald, David Rowell, Barry Hayles, Robin Blackborow, Ben Haywood, Cornelia Nolte, Stefan Mark, Oliver Lockyer, Sandor Dobsa, Denis Walsh, Brendan Cavanagh SPANISH Alvaro Aguilar Tormo, Ricardo Aranguren Gassis, David Church Rodriguez, Juan José De La Torre, Miguel Garcia Gomez, Angel Martin Ayuso, Inigo Moleres Apilluelo, Pedro Moreno Garcia, Raul Romero Fuentes, Isaac Sanchez, Maria Dolors Sanchez Carnice, Yolanda Serrano Llamas, Anna Sort Gonzalez, Marc Tormo Carulla, Enrique Gonzales de Vallejo, Jose Javier Suarez Perdomo, Diego Valero Suarez FRENCH Karim Adala, Olivier Mouvet, Magalie Blaizot, Mickaël Bohin, Aurélien Bovis, Soufyane Brahimi, Juan Caria, Thomas Chabrier, Cédric Coret, Ugo Croci, Alexandre Duckman Lebrun, Gilles Durosay, Céline Guise, Guillaume Jegu, Pascaline Jibert, Frédéric Kubiakowski, Mathieu Laugle, Mathieu Laurent, Rémi Le Thery, Bastien Lebourg, Xavier Lepage, Julien Litrico, Christel Malbrancq, Olivier Martel, Jessica Milleville, Bonna Mom, Pierre Nicolas Moreau, Sébastien Musquin, Mathieu Orjebin, Antoine Pezzo, Jean-Louis Phan Tran, Julien Pillay, Josfred Poinsot, Philippe Prince, Nicolas Pruvost, Sébastien Pusset, Berenger Queune, Sandra Ragot, Cédrik Razafimamantsoa, Richard Robinson, Aliocha Segard, Audrey Selnet, Genséric Sohier, Isabelle Soupault, Frédéric Tabard, François Trani, Cyndie Varin, Audrey Wozniak, Romain Wuillaume, Vincent Zaccheo, Julien Benatar, Romain Joffre, Erwan Bargain, Lucien Bui, Maxime Berjot, Vincent Mesnard, Philippe Motheron, Maxime Ledonge, Louis Vincent, Grégory Garcia, Brice Russeil, Stéphane Lam, Umberto Lopes, Robin Berquet, Guillaume Lachambre, Blandine Pronost, Marianne Pilote, Jaoued Karim, Jeremy Jacquemin, François Pinturault, Yoann Gonedec, Céline Choliere QUALITY CONTROL (EU) QC Lead Stefan Mai QC Seniors Antonio Achuccaro, Andrea Della Noce, Patrick Knoll Marco Baier, Heiko Dieregsweiler, Lena Drevermann, Stefan Frei, Christoph Gembe, Bernd Gottsmann, Oliver Kurth, Oliver Lorek, Philippe Miguet, Sebastian Mottschall, Michael Pauli, Michael Pietrucha, Christoph Thann, Ashok Viswanathan, Carl Bone, Miguel Budesca Dykes, Jonathan Hankey, Dean Jones, Jihène Khessouma, Benjamin Klinkhamer, Fredrik Kurki, Alexander McHugh, Bo Mejdahl, Alexander Ion Naya Sanchez, Andrea Opimitti, John Pombo, Hansa Sawami, Allan Stellakis, Stuart White, Cristian Martin Nieto, Rémi Aumeunier, Elodie Bastide, Jean Christophe Berger, Thibaud Bertin, Laurent Cuvier, Cédric David, Pietro Gobbato, Pascale Roncin, Bartosz Posluszny, James O Connor, Andrew Naudi, Wouter Van Der Veen AA Agents Anne Bargemann, Michael Broek, Raul Burgos Mayer, Robert Busch, Tobias Franke, Anselm Hempel, Georg Hirschauer, Mario Janus, Malte Maehlmann, Marcus Ryndycz, Andre Schickhoff, Michael Schneider, Christian Sperber, Lukas Wozniak, Neil Banks, Ben Corbey, Tom Ellis, Eirik Fjeldal, Stephen Grantham, Robert Groeneveld, Amanda Kate Harris, Lucy Hindson, Ruben Holen, Jon Kenny, Douglas Liljekvist, Niklas Lingsell, Hannah McArthur, Lee Middleton, Vincent Moulin, Barry Murphy, Minh Nhat Nguyen, Goran Parnen, David Potter, Tommy Sabri, Andy Salwey, Patrick André Seidler, Stian Skjondal, Sebastiaan Van Doornspeek, Ryan Vowler, Thomas Chartrain, Lucia Suarez Porta, Arnaud Ameele, William Bezou, Jean-Claude Cipriani, Denis Courtin, John Harry De Lara, Sylvain Enjalbert, Céline Etcheberry, Antoine Guyard, Graziella Marie, Grégory Sevin KOREA CUSTOMER SERVICE Director Richard Choi TECHNICAL SUPPORT (KR) Jaeyang Kwak Technical Support Seniors Sungjoon Lee Hoyoung Kim, Seungho Kim, Yunbai Kim, Hyungjun Kim, Joohong Pan, Jaeyong Choi BILLING and ACCOUNT SERVICES (KR) Yoonhee Kim Billing Leads Kyungmee Kim, Jihyun Song, Jiyoung Kim Billing Seniors Eunbom Park, Sehwa An, Jinsu Lee Jihye Yun, Kyunghwa Yu, Jungran Lee, Min Yang, Dongho Chang, Jina Baek, Cholong Han, Hyoju Gou, Yunho Bae, Junsun Choi, Bomin Jin, Jinsuk Jung, Eunji Kim, Gwisoon Kim, Wan Lee, Sunga Park, Sunhwa Park IN-GAME SUPPORT (KR) Beom Big Choi Support Leads Wonjong Lee, Young Namgoong, Jinman Park, Jungwoo Kim, Hyunsin Durty Lim Support Seniors Joonbin Lee, Seonmean Kim, Changhoon Lee, Jaewon Lim, Hyojin Kim, Jungjun Lee, Jaiki Song, Jungmin Song, Byungkwan Chung, Aungoun Lee, Sungho Eom, Jaekwang Han, Kyunghyo Kim, Eunjung Lee, Jaehyun Ahn, Wonjae Jeong Yoojin Yang, Jiyoun Lee, Geobo Shim, Sookhee Bae, Jinsuk Park, Myoungjin Kim, Eunsun Hong, Bora Park, Suhyun Kim, Bogyu Kim, Seunghoon Baeg, Woosung Lee, Sinhee Kim, Seoyeon Kim, Byoungjin Lim, Seolhee Cho, Yeri Cho, Inkyoung Sim, Kyunghee Lee, Hyojin An, Seungsoo Kim, Jungho Han, Junghun Kwag, Soo Lee, Sejin Choi, Sunmin Lim, Juhee Seo, Youngki Kim, Changhyun An, Sukil Jo, Kyueun Lee, Eunkyung Jang, Jeongho Kook, Kyungmin Lee, Youngjin Park, Deokhoi Kim, Chulho Chang, Sooil Kim, Namsuk Kim, Sowon Lee, Sungpyo Hong, Junghyun Lee, Sujhon Jhong, Jihye Lee, Sungju Yu, Doyeon Kim, Jaehui Kim, Kyungtae Myung, Hyunbum Lim, Hyeyoung Jung, Boram Lee, Dohyun Lee, Insik Lee, Hyosung Kim, Doohyun Bae, Jaeeun Lee, Hosang Yu, Jisub Han, Jongwon Park, Moonyoung Baik, Soohye Lee, Kihoon Yang, Jaegoo Moon, Jungyi Roh, Sojung Lee, Seunghyuk Lee, Chungseok Han, Youngnan Park, Yongteak Im, Hyekyung Lee, Kyoungjoon Kim, Minkyu Park, Minkyung Cho, Jimin Kwon, Hwajun Song, Kwansoon Hwang, Yangrae Kim, Eunyoung Beak, Youngjin Byun, Minuk Chae, Dongnyuck Cho, Jungwon Cho, Garam Chung, Jeonghoon Hong, Bomi Hwang, Eunyoung Hwang, Yunju Jang, Seongmi Jeong, Sunho Jeong, Junggeun Ju, Gunho Jung, Youngmo Kang, Chansoo Kim, Daeun Kim, Hyeoncheol Kim, Jaekwan Kim, Kibum Kim, Kiwon Kim, Kwakhyung Kim, Minhwan Kim, Namsu Kim, Seolah Kim, Seyoung Kim, Sungpil Kim, Yonghwan Kim, Haerin Kwon, Soongil Kwon, Eunda Lee, Eunhee Lee, Haekyun Lee, Heemoon Lee, Kyosung Lee, Misun Lee, Sangbo Lee, Songok Lee, Soyean Lee, Miya Lim, Seho Lim, Chahyun Nam, Youngwoo Nam, Joohoon Oh, Haeyoung Park, Hyejin Park, Jongwan Park, Kuntak Park, Sairom Park, Sunmoo Yeom, Duok Youn, Miseon Yu, Youngsun Yun, Minjung Kang QUALITY CONTROL (KR) Training Lead Jaehong Big J Jeong, Yongjo Choi Training Seniors Keunjeong You, Hyeyoung Park, Jinsun Park Sumi Jeong, Chuljo Yun, Inchaul Bae, Wonjang Cho, Mihyun Kim, Yunsil Choi, Hana Lee, Myeonghun Choi President and CEO of Blizzard Entertainment Mike Morhaime Chief Operating Officer Paul Sams Executive Vice President, Game Design Rob Pardo Vice President and Executive Managing Director, International Operations Michael Ryder Director of Special Projects Hamilton Chu Thanks To: Mary Massie Ultra Bad Dudes Sun Bee Knee KPNS Kevin Baik Chooooooooooona Eric Fredericksen Gretchen Short Tiffany Neilson Tatiana Neilson Sprocket lovers everywhere Our great AddOn community Madison and my family To Mehley, Abraham and my wife Grace and my entire Bielski and Baxter clan My incredible wife, Kim My parents, I miss you dad Angelista Colin, Emi, Kitz and Bunnie The Kaplan family Stefanie Rainwater Sydney Rainwater Ryan Rainwater Jessica and Lily-Rainbow Ryan Strickland Marc Vitagliano Brack Dad - I can t thank you enough for your council and guidance. Brack Bro - You are always there for me in ways you will never know. Thanks for putting up 28 29