001지식백서_4도

White Paper on Knowledge Service Industry

Message

Message

Contents

Contents

Contents

Contents

Chapter 1

Part 1.

Part 2.

Part 3.

Chapter 2

Part 1.

Part 2.

Part 3.

The role of services in Tekes strategy has changed over the years. Developing technology applied to services Developing technologies for enabling new services based business Developing new services concepts that make use of established technologies, produts or methodologies Serve - Innovative Services Technology Programme Developing new business models based on service innovations

Innovations related to new networks and value chain configurations Partnership and network models Value chain solutions Management of services entities Technology and product innovation New service products New service processes and service structures Digital services, ICT applied to services Innovations related to new networks and value chain configurations Technology and product innovation Organisatorial innovations Customer interface and distribution innovations Customer interface and distribution innovations Logistic solutions Self-service concepts Outsourcing concepts Co-production models Organisatorial innovations Structural models Management and leadership methods New tasks and roles of workers

Chapter 3

Part 1.

Part 2.

Part 3.

Part 4.

Part 5.

Part 6.

Part 7.

Part 8.

Part 9.

Part 10.

Part 11.

Part 12.

Part 13.

Part 14.

Chapter 4

Part 1.

Part 2.

Part 3.

Part 4.

Part 5.

Appendix

Appendix

Appendix