A11344 ASUS Warranty Information Form Mr/Mrs/Miss: Telephone Number: Address: Address: Purchase Date (DD/MM/YYYY): / / Dealer s Name: Dealer s

Transcription

1 WARRANTY CARD English / Korean / Indonesian

2 A11344 ASUS Warranty Information Form Mr/Mrs/Miss: Telephone Number: Address: Address: Purchase Date (DD/MM/YYYY): / / Dealer s Name: Dealer s Address: Dealer s Telephone Number: Serial Number: IMPORTANT! Please store this card in a secured location for future reference. ASUS reserves the right to request this document before accepting repair requests. This does not affect or limit your mandatory statutory rights.

3 This ASUS manufacturer warranty (hereafter referred to as the Warranty ) is granted by ASUSTeK Computer Inc. (hereafter referred to as ASUS ) to the purchaser (hereafter referred to as You ) of the ASUS computer system (hereafter referred to as the Product ). This Warranty is being delivered with the Product, subject to the following terms and conditions. ASUS accredited Service Agents and Repair Centers will provide the services covered under this Warranty. Warranty period of the Product This warranty applies for the period defined on the label sticker at the back of the Product ( Warranty Period ). For example: 12M means 12 months, 24M means 24 months, and 36M means 36 months from the date the Product was first purchased by an end-customer ( Date Of Purchase ). If proof of purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed to be the start of the Warranty Period. Warranty period of battery If the Product is designed with a chargeable battery, 12 months warranty applies to battery from the Date of Purchase. Statutory Rights This Warranty is given independently of any statutory rights that may apply in the country of purchase and does not affect or limit such statutory rights in any manner whatsoever. 1. General ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period. The Warranty does not cover bundled accessories, which were delivered together with the Product such as: cables, bag, mouse etc. If the Product fails during normal and proper use within the Warranty Period, ASUS, at its discretion, will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the original purchase invoice and this warranty card for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non- ASUS modifications to the product, any third party software programs, normal wear and tear or any other event, act, default or omission outside ASUS control. For further details, see section 5 of this Warranty Card. All components that an ASUS Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period, whichever is applicable. The Repair Center may recover the originally configured operation system bundled with the Product. ASUS will not restore or transfer any data or software from the Product s original storage media. If the Product is repaired, all user generated data may be permanently deleted. If the Product is under Warranty, You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of ASUS.

4 2. Software Support Any software delivered with the Product is provided as-is. ASUS does not guarantee uninterrupted or error-free operation of any software provided with the Product. This warranty covers the hardware of the Product. ASUS will provide technical support for the Product s preinstalled software only when it concerns the proper functioning of the hardware. For other problems with the software, we advise You to review the user manuals, the ASUS support web site and/or other online resources. Third party software may require support from the respective vendors. 3. Customer responsibility When using the Product Read the user manual first and use the Product only according to the user manual. Do not leave the Product connected to the power supply once it is fully charged and not turned on. Some electrical items are not designed to be left connected to the power supply for extended periods of time. Periodically back up your data stored on the Product. Keep the original packaging. In case the Product needs to be returned for repair, original packaging provides a better protection for the Product during transportation. The original packing may not be returned and You will receive your repaired Product back in replacement packing. Please check the manual and the ASUS suppor t webs i te for troubleshooting solutions, before contacting the customer service. If the Product is designed with the TPM (Trusted Platform Module) function, keep the embedded security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible for ASUS to reset the embedded security chip pre-boot password. If the password is lost, the Product can only be repaired by replacing the entire motherboard, which is not covered under the Warranty.) When contacting ASUS Customer Service Before contacting ASUS technical support, ensure that You have the Product in front of You and that it is turned on, if feasible. Please also be ready to provide the Product s serial number, the model name and proof of purchase. Technical support hotline phone number can be found at com/support. You will be requested by ASUS to perform some of the Product s troubleshooting tasks or actions, which may include the following: Restoring the Product s operating system, factory-installed drivers, and applications to the factory default settings. Installing updates, patches or service packs. Running diagnostic tools and programs on the Product. Allowing the ASUS technical support agent to access the Product with remote diagnostic tools (when available). Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving the problems. If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center (this process is called RMA ). ASUS will issue an RMA number for Your Product. Please record Your RMA Number for tracking purposes. Describe the problem clearly and completely on the RMA request form.

5 Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing the purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of the Warranty Period. Ensure that You have fully backed up all the data stored on Your Product and removed any personal, confidential, or proprietary information before any service process is started. ASUS may delete any data, software, or programs installed on the Product without restoring them. ASUS shall not be held liable for the permanent loss, damage, or misuse of your data. Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose. In any case, the packaging should meet the following requirements: Use a rigid box with flaps intact Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable Wrap all items separately Use adequate cushioning material Use strong tape designed for shipping Do not use string or paper over-wrap Use a single address label that has clear, complete delivery and return information Place a duplicate address label inside the package Please do not send in anything but the Product itself unless specifically requested by ASUS. Please remove any accessories as well as any removable storage devices such as memory cards, discs, flash drives, from the Product. ASUS shall have no liability for the loss, damage or destruction of accessories or removable storage devices, unless they are caused by willful or gross negligent acts by ASUS. Remove or provide any password that You assigned to the Product. If access to the Product is blocked by passwords, then ASUS may not detect and repair all failures of the Product. If the Product is designed with the TPM (Trusted Platform Module) function, provide the embedded security chip pre-boot password 4. RMA methods If RMA is necessary, you have to deliver your product to the nearest ASUS Repair Center. ASUS may, in its sole discretion, simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it or through a free pick-up and delivery service. 5. Exclusions from this limited Warranty Service ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to: (a) The Product has been tampered with, repaired and/or modified by nonauthorized personnel; (b) The serial number of the Product, components or accessories has been altered, cancelled or removed; (c) The warranty seals have been broken or altered;

6 (d) Obsolescence; (e) Damage (accidental or otherwise) to the Product that does not impact the Product s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration; (f ) Damage to the Product caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions; (g) Damage to the Product caused by improper installation, improper connection or malfunction of a peripheral device such as printer, optical drive, network card, or USB device, etc.; (h) Damage to the Product caused by an external electrical fault or any accident; (i) Damage to the Product resulting from use outside of the operation, storage parameters, or environment detailed in the User s Manual; (j) Damage to the Product caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement; (k) Unusability due to forgotten or lost security passwords; (l) Unusability of or damage to the Product caused by contamination with hazardous substances, diseases, vermin, or radiation; (m) Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of the customer; 6. Limitation of Liability Except as provided in this warranty and to the maximum extent permitted by law, ASUS is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property, any costs of recovering or reproducing any data stored on or used with the Product. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions by ASUS. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdiction is governing this Warranty the above limitations do not apply to You. 7. Privacy It is necessary for ASUS to collect, transfer, and process personal data in order to facilitate the requested service; and for this purpose Your data may be transferred to and processed in any country where ASUS or its affiliated companies maintains offices, which include countries outside of the European Union, the mandatory laws of which do not guarantee a data protection level equivalent to the laws of EU member states. However, ASUS will use and protect Your personal data at any time and in any country subject to the ASUS Privacy Policy. Please access and read the ASUS Privacy Policy at: asus.com/terms_of_use_notice_privacy_policy/privacy_policy/ 8. Out-of-Warranty cases Returning the Product to the ASUS Repair Center during the Warranty Period does not automatically mean that it will be repaired free of charge. Upon receiving Your Product, ASUS reserves the right to check the validity of Your Warranty and Your request for Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause 5 apply, Your request will be deemed out of warranty ( OOW ). If Your service request is OOW, a Service Charge List

7 with an offer for repair will be provided to You, which You may accept or reject. If You accept the repair we will provide You with an invoice for the repair labor, spare parts and other costs stated in the Service Charge List. You must pay the invoice within 4 weeks of the invoice s date of issue. The repair will only be completed after the invoice is settled. 9. Abandoned Property After Your Product has been repaired/replaced, or if You do not agree to the repair offer, ASUS will return your repaired Product/product replacement via the agreed RMA method. If You do not pick up Your Product, or if delivery is not possible at the address provided by You, ASUS will send You a notice at the address You provided when requesting the service. If You still fail to pick up the Product within a period of 90 days from sending the notice, ASUS reserves the right to claim damages from you, including the cost of storage; to dispose the product in accordance with the applicable laws and regulations; and any statutory right of lien for unpaid charges. 10. Warranty and Support This Warranty applies in the country of purchase. In this Warranty: Service procedures may vary by country. Some service and/or spare parts may not be available in all countries. Some countries may have fees and restrictions that apply at the time of service, please visit the ASUS support site at for more details. Certain countries may require additional documentation, such as proof ofpurchase or proof of proper importation, prior to performing ASUS Warranty and Support, please visit the ASUS support site at support for more details. To enjoy comprehensive ASUS warranty service, visit ASUS Service Center website at for detailed locations. ASUS reserves the right to interpret the provisions in this ASUS Warranty Information. The information in this warranty card may change without prior notice. Please visit the ASUS Support site at for current and complete ASUS warranty information. ASUS Contact Details This warranty is provided by: ASUSTeK Computer Inc. 4F, No. 150 Li-Te Road, Peitou, Taipei 112, Taiwan Phone:

8 K11344 ASUS 품질보증정보 Mr./Mrs./Ms/Miss: 전화번호 : 주소 : 구매일자 : / / ( 일 / 월 / 년 ) 판매자명 : 판매자주소 : 판매자전화번호 : 시리얼번호 : 주의! 서비스진행을위해이카드를보관하여주십시오. 정상적인서비스진행을위해 ASUS 에서는품질보증서를요청할수있습니다. 이는필수법적권한에영향을주거나제한하지않습니다.

9 이 ASUS 제조업체보증 ( 이하 보증 ) 은 ASUSTeK Computer Inc.( 이하 ASUS ) 에의해서 ASUS 컴퓨터시스템 ( 이하 제품 ) 의구입자 ( 이하 귀하 ) 에게제공됩니다. 이보증카드는제품과함께제공되며다음약관에따릅니다. ASUS 공인서비스대리점및수리센터는이보증이적용되는서비스를제공합니다. 제품보증기간 : 제품뒷면의라벨스티커에정의된기간 ( 품질보증기간 ) 에적용됩니다 : 예를들어 24M 은 24 개월을, 36M 은 36 개월을나타냅니다. 만약구입명세서혹은영수증을분실하거나제출할수없는경우 ASUS 는제품의 S/ N 의제조년 / 월 / 일을기준으로서비스기간을산정합니다. 배터리품질보증기간 : 제품이충전가능한배터리를사용하는경우, 구입날짜로부터 12 개월동안배터리를보증합니다. 법률적보증 이보증은구입국가에서적용될수있는어떤법률적보증과도무관하게제공되며, 그러한법률적보증을어떤식으로든제한하거나영향을미치지않습니다. 1. 개요 ASUS는제품이보증기간동안제조상의결함및재료상의결함이없음을보증합니다. 이보증은제품과함께제공되는케이블, 백, 마우스등과같은부속품에제품이보증기간내에정상적사용중에고장날경우, ASUS는제품의결함부품또는제품자체를수리하거나, 처음에제공된부품및제품과기능적으로동일하거나그보다나은새로운또는수리된부품또는제품으로교환합니다. 본품질보증은새제품을구입한경우에만해당이되며, 중고제품, 리퍼비쉬혹은재생산된제품에는품질보증이적용되지않습니다. 나중에서비스를요청할수있도록세금계산서원본과이보증카드를보관하십시오. 이보증은잘못된설치, 조작, 청소또는유지보수, 사고, 손상, 오용, 남용, 제품또는소프트웨어프로그램에대한비-ASUS 변경, 정상적마모및파열또는 ASUS가통제할수없는모든다른사건, 행동, 불이행또는태만에의해서유발되는고장에적용되지않습니다. 보다자세한정보는품질보증카드 5번항목에서확인할수있습니다. ASUS 서비스센터에의해서수리되거나교환되는모든구성부품은 3개월동안또는남은보증기간동안 ( 해당되는기간적용 ) 보증서비스를받습니다. 수리센터는제품과함께제공되고초기에구성된운영체제를복구할수있습니다. ASUS는제품의원래의저장매체로부터어떤데이터또는소프트웨어도복원또는전송하지않습니다. 제품을수리할경우, 모든사용자생성데이터가영구적으로삭제될수있습니다. 제품이보증대상일경우, 이보증에따라귀하는교환된결함부품의소유권을이전하는것에동의하며교환된결함부품은자동으로 ASUS의재산이됩니다. 2. 소프트웨어지원이보증은제품의하드웨어에적용됩니다. ASUS는하드웨어의적합한기능과관련된경우에만제품의미리설치된소프트웨어에대한기술적지원을제공합니다. 소프트웨어와관련된다른문제의경우, 사용설명서, ASUS 지원웹사이트및 / 또는기타온라인리소스를참조할것을권장합니다. 제3자소프트웨어는각벤더의지원을요구할수있습니다. 3. 고객의책임제품을사용할때 우선사용설명서를읽은후제품을사용설명서에따라서만사용하십시오.

10 충전이완료되거나또는켜지않은상태에서제품을전원공급장치에서분리하지마십시오. 일부전기적품목은전원에장시간동안연결해두도록고안되지않았습니다. 제품에저장된데이터를정기적으로백업하십시오. 원래의포장을보관하십시오. 제품을수리를위해반품할필요가있을경우, 원래의포장은운송중에제품을더잘보호합니다. 원본포장재료는반환되지않을수있으며수리된제품은교체포장으로발송됩니다. ASUS가특별히요청하지않을경우제품자체를제외하고어떤것도보내지마십시오. 모든부속품과메모리카드, 디스크, 플래시드라이브와같은모든탈착식저장장치를제품에서제거하십시오. ASUS는 ASUS의고의적인또는총제적부주의행위로인해유발되지않을경우부속품또는탈착식저장장치의분실, 손상또는파손에대해어떤책임도지지않습니다. 고객서비스센터에문의하기전에사용설명서와 ASUS 지원웹사이트를참조하여문제해결책을찾아보십시오. 제품이 TPM (Trusted Platform Module) 기능으로고안된경우, 내장된보안칩의사전부팅암호를안전한곳에보관하십시오 ( 참고 : TPM의설계로인해, ASUS는내장된보안칩사전부팅암호를초기화할수없습니다. 이암호를분실한경우, 전체마더보드를교환하는방법으로만제품을수리할수있으며, 이러한수리는보증대상이아닙니다.) ASUS 고객서비스센터에문의할때 ASUS 기술지원센터에문의하기전에, 제품앞에앉아제품을켜두십시오. 또한제품의일련번호, 모델명및구입증빙을제공할준비를해두십시오. 기술지원을위한핫라인전화번호는 에서찾으실수있습니다. ASUS는제품의문제해결작업또는동작의일부를수행하라고요청할것입니다. 이러한작업또는동작에는다음이포함될수있습니다. 제품운영체제, 공장설치드라이버및응용프로그램을공장기본설적으로복원하기. 업데이트, 패치또는서비스팩설치하기. 진단도구및프로그램을제품에서실행하기. ASUS 기술지원대리점이원격진단도구 ( 이용가능한경우 ) 로제품에액세스하는것을허용하기. ASUS의요청에따라문제파악또는해결에도움이되는기타의적합한활동을수행하기. 문제가원격으로해결되지않을경우, 제품을 ASUS 수리센터에반품해야합니다 ( 이과정을 RMA 라고함 ). ASUS는제품의 RMA 번호를발급합니다. 추적을위해 RMA 번호를기록하십시오. 문제를 RMA 요청양식에명확하고완전하게기술하십시오. 작성된이보증카드의사본과제품구입내역을자세히기록한세금계산서사본을동봉하십시오. ( 참고사항 : 필요한경우 ASUS 는서류의원본을요청할수도있습니다.) 품질보증확인을위해요구된문서를제출할수없다면, ASUS 는제품의제조일자기준으로서비스기간을산정합니다. 서비스과정이시작되기전에제품에저장된모든데이터를완전히백업하고모든개인정보, 비밀정보또는재산적정보를제거했는지

11 확인하십시오. 귀하는 ASUS가제품에설치된모든데이터, 소프트웨어또는프로그램을복원하지않고삭제할수있다는것에동의합니다. ASUS는데이터의영구적소실, 손상또는오용에대해책임지지않습니다. 안전하고움직임이없이포장하여주십시오. 판매시제공된포장재료는이러한목적으로유용하게사용됩니다. 포장을원하실경우하기의사항을준수하여주십시오. 덮게손상이없는단단한박스를사용하십시오. 박스위에붙어있는적합하지않은라벨, 위험물질표시, 그리고다른운송표시등을제거하십시오. 모든품목을개별포장하십시오. 적합한완충재를사용하여주십시오. 운송을위해강하게디자인된테이프를사용하여주십시오. 끈혹은종이를이용하여제품을감지마십시오. 운송이나반품의편의를위해하나의주소를사용하여주십시오. 포장안쪽에주소라벨사본을넣어주십시오. 원본포장재료는반환되지않을수있으며수리된제품은교체포장으로발송됩니다. 귀하가제품에지정한모든암호를제거하거나제공하십시오. 제품접근이암호로차단된경우 ASUS는제품의모든고장을감지및수리할수없습니다. 제품이 TPM (Trusted Platform Module) 기능으로고안된경우, 내장된보안칩의사전부팅암호를제공하십시오. 4. RMA 방법 RMA가필요한경우, 제품을가까운 ASUS 수리센터에보내야합니다. ASUS는자유재량에따라제품을구입한소매점에제품을보내도록제안하거나무료수거및배송서비스를이용해서비스절차를단순화할수있습니다. 5. 이제한적보증서비스의예외사항e ASUS는이제품의무중단작동또는오류없는작동을보장하지않습니다. 이보증은보증기간과정상적사용조건속의기술적하드웨어문제에만적용됩니다. 이보증은다음과같은소프트웨어문제또는고객에의해유발된손상또는상황에는적용되지않습니다. (a) 제품이비공인기술자에의해서개조, 수리및 / 또는변경된경우. (b) 제품, 구성품또는부속품의일련번호가변경되거나취소되거나제거된경우. (c) 보증씰이손상되거나변경된경우. (d) 노후화. (e) 부식, 변색, 질감변화또는마감부분의변화, 마모및파열, 점진적열화와같이제품의작동및기능에영향을주지않는제품손상 ( 우발적또는기타 ). (f) 전쟁, 테러, 화재, 사고, 자연재해, 의도적또는우발적오용, 남용, 부주의또는부적합한유지보수, 비정상적조건하의사용에의한제품손상. (g) 프리터, 외장 ODD, 네트워크카드또는 USB 장치와같은주변기기의올바르지않은설치또는연결로인해발생한제품의손상 (h) 외부의전기적고장또는기타사고에의한제품손상. (i) 사용설명서에자세히명시된작동또는보관기준또는환경에위배되는사용으로인한제품손상.

12 (j) 제3자소프트웨어또는바이러스에의한제품손상, 또는수리또는교환중에발생할수있는소프트웨어소실또는데이터소실. (k) 보안암호분실로인한사용불가능상태. (l) 유해물질로인한오염, 질병, 해충또는방사선에의한제품의사용불가능상태또는손상. (m) 소비자의고의로인한사기, 도난, 설명되지않는실종, 또는파손 / 유해한환경 ; 6. 책임의제한본보증에규정된경우를제외하고법률에의해허용된최대범위내에서, ASUS는보증조건의위반으로인한직접적, 특별한, 우발적또는결과적손해에대해책임지지않으며, 또는어떤법률이론에의거해서도사용손실, 매출손실, 실제또는예상이익의손실 ( 계약상의이익손실포함 ), 자금사용손실, 예상저축의손실, 사업손실, 기회손실, 영업권손실, 평판손실, 데이터의소실, 파손또는손상, 장비및재산의교체를포함하는모든종류의원인으로인한모든간접적또는결과적손실또는손해, 제품에저장되거나제품에서사용된데이터의복구또는복제비용에대해책임지지않습니다. 위의제한은사망또는상해배상청구또는 ASUS에의한고의적이고총체적인부주의행동및 / 또는태만에대한어떤법률적책임에도적용되지않습니다. 일부관할지는간접적또는결과적손해의제외또는제한을허용하지않습니다. 그러한관할지가이보증을관할하는경우, 위의제한은귀하에게적용되지않습니다. 7. 개인보호정책 귀하는 ASUS 가요청받은서비스를빨리제공하기위해서개인데이터를수집, 전송및처리할필요가있으며, 이를위해귀하의데이터가 ASUS 또는그계열사가사무실을두고있는모든국가로전송될수있고해당국가에서처리될수있다는것을동의하고양해합니다. 유럽연합이외의국가에서는 EU 회원국의법률과동등한데이터보호수준을보장하지않습니다. 하지만 ASUS 는시간, 국가에관계없이 ASUS 개인정보보호정책에따라고객님의개인적인정보를보호할것입니다. 아래 ASUS 개인정보보호정책을확인하시기바랍니다 Use_Notice_Privacy_Policy/Privacy_Policy/. 8. 보증제외사례 보증기간에 ASUS 수리센터에제품을반품하는것이제품이무료로수리될것임을자동으로의미하는것은아닙니다. 제품을받게되면, ASUS 는보증과보증서비스요청의유효성을점검할권리를갖습니다. 보증기간이경과했거나 5 항의예외조항가운데어느하나라도적용될경우, 귀하의요청은보증에서제외되는것으로 ( OOW ) 간주됩니다. 귀하의서비스요청이 OOW 일경우, 수리견적이포함된서비스가격표가제공될것이며, 귀하는이것을수용하거나거부할수있습니다. 귀하가수리를승인할경우, 당사는수리공임, 예비부품대금및서비스가격표에명시된기타요금을청구하기위한대금청구서를제공할것입니다. 귀하는대금청구서발행일로부터 4 주이내에대금을결제해야합니다. 수리는대금이결제된후에만완료됩니다. 9. 포기되는재산 제품이수리된후, 또는귀하가수리견적에동의하지않을경우, ASUS 는합의된 RMA 방법을통해제품을반송할것입니다. 귀하가제품을가져가지않거나, 귀하가제공한주소로배송할수없을경우, ASUS 는서비스를요청할당시사용자로부터제공된연락처 / 주소를통해사용자에게통지합니다. 그럼에도불구하고 90 일이내에제품을수령하지않는경우, ASUS 는손해배상을청구할수있는권리를행사할수있습니다. 제품을현행법규에따라폐기할권리와미지급수수료에대한모든법적유치권을갖습니다.

13 10. 국제적보증및지원 이보증은구입국가에서적용됩니다. 보증서내용 : 서비스절차는국가별로다를수있습니다. 일부서비스및 / 또는예비부품은일부국가에서제공되지않습니다. 일부국가에서는서비스제공시적용되는수수료와제한이있을수있습니다. 세부정보는 ASUS 지원사이트 support 를방문하십시오. 일부국가에서는국제보증및지원을실행하기전에구입증빙또는적절한수입증빙과같은추가적문서를요구할수도있습니다. 세부정보는 ASUS 지원사이트 를방문하십시오. 종합적국제보증서비스를이용하려면 ASUS 서비스센터웹사이트 를방문하여자세한위치를확인하십시오. ASUS는 ASUS 보증정보를설명하고해석할수있는권리를보유합니다. 현재의완전한 ASUS 보증정보에대한확인은 ASUS 공식지원사이트 을참조하십시오. ( 주 ) 에이수스연락처정보아래주소와전화번호를참고하시기바랍니다 : ASUSTeK Computer Inc. 4F, No. 150 Li-Te Road, Peitou, Taipei 112, Taiwan Phone:

14 ID11344 Formulir Informasi Jaminan ASUS Tn./Ny./Nn.: Nomor Telepon: Alamat: Tanggal Pembelian: / / (HH/BB/TTTT) Nama Dealer: Alamat Dealer: Nomor Telepon Dealer: Nomor Seri: Penting! Simpan kartu ini di tempat yang aman untuk acuan mendatang. ASUS berhak meminta dokumen ini sebelum menerima permintaan perbaikan. Hal ini tidak akan mempengaruhi atau membatasi hak hukum wajib Anda.

15 Jaminan produsen ASUS ini (selanjutnya disebut Jaminan ) diberikan oleh ASUSTeK Computer Inc. (selanjutnya disebut ASUS ) kepada pembeli (selanjutnya disebut Anda ) atas sistem komputer ASUS (selanjutnya disebut Produk ). Kartu jaminan ini diberikan bersama Produk, berdasarkan persyaratan dan ketentuan berikut. Agen Servis dan Pusat Perbaikan ASUS yang terakreditasi akan memberikan layanan yang ditanggung dalam Jaminan ini. Masa berlaku Jaminan Produk Jaminan ini berlaku selama jangka waktu yang tercantum pada stiker label di bagian belakang Produk ( Masa Berlaku Jaminan ), misalnya: 24M berarti 24 bulan, 36M berarti 36 bulan sejak tanggal pembelian. Jika bukti pembelian tidak dapat disediakan, maka tanggal produksi Produk akan dianggap sebagai tanggal pembelian. Masa berlaku Jaminan baterai Jika Produk dirancang dengan baterai yang dapat diisi ulang, maka jaminan selama 12 bulan akan berlaku untuk baterai terhitung sejak Tanggal Pembelian. Garansi Resmi Jaminan ini diberikan secara terpisah dari jaminan resmi apapun yang mungkin berlaku di negara tempat Anda membeli dan tidak mempengaruhi atau membatasi jaminan resmi tersebut dalam kondisi apapun. 1. Umum Selama Masa Berlaku Jaminan, ASUS menjamin bahwa Produk bebas dari cacat dalam pengerjaan dan materi. Jaminan tidak mencakup aksesori yang terdapat dalam paket yang dikirimkan bersama Produk ini, misalnya: kabel, tas, mouse, dll. Jika produk gagal dalam penggunaan secara normal selama Masa Berlaku Jaminan, maka ASUS akan memperbaiki atau mengganti komponen Produk yang cacat, atau Produk itu sendiri, dengan komponen atau produk baru maupun direkondisi yang berfungsi setara atau lebih baik dibandingkan yang diterima sebelumnya.semua komponen yang diperbaiki atau diganti oleh ASUS Service Center akan diberikan jaminan selama tiga bulan atau selama sisa masa jaminan, manapun yang berlaku. ASUS Repair Center mungkin akan memulihkan sistem operasi dengan konfigurasi asli yang dipaketkan bersama Produk. ASUS tidak akan mengembalikan atau mentransfer data maupun perangkat lunak apapun dari media penyimpanan asli Produk. Jika Produk diperbaiki, semua data yang dihasilkan pengguna mungkin akan terhapus permanen. Jika Produk ini masih dalam masa berlaku Jaminan, maka dengan ini Anda setuju untuk mentransfer kepemilikan komponen cacat yang diganti dan komponen tersebut akan secara otomatis menjadi milik ASUS. 2. Dukungan Perangkat Lunak Setiap perangkat lunak yang diikutsertakan dengan Produk disediakan apa adanya. ASUS tidak menjamin gangguan atau bebas masalah dari perangkat lunak yang disediakan pada Produk. Jaminan ini mencakup perangkat keras Produk. ASUS akan menyediakan dukungan teknis untuk perangkat lunak terinstal yang diberikan bersama Produk asalkan telah mempertimbangkan fungsi perangkat keras yang semestinya. Untuk masalah perangkat lunak lain, sebaiknya baca panduan pengguna, situs Web dukungan ASUS, dan/atau sumber info online lainnya. Perangkat lunak pihak ketiga mungkin memerlukan dukungan dari vendor terkait. 3. Tanggung jawab pelanggan Saat menggunakan Produk Baca dulu panduan pengguna, lalu gunakan Produk hanya berdasarkan panduan pengguna tersebut. Tidak meninggalkan Produk dalam kondisi terhubung ke catu daya

16 setelah terisi penuh dan tidak dihidupkan; beberapa item elektris tidak dirancang untuk selalu terhubung ke catu daya dalam waktu lama. Buat salinan cadangan data yang tersimpan di Produk secara berkala. Simpan materi kemasan asli. Jika Produk perlu dikembalikan untuk diperbaiki, kemasan asli akan melindungi Produk secara lebih baik selama dalam perjalanan. Kemasan asli mungkin tidak dikembalikan dan Anda akan menerima kembali Produk yang telah diperbaiki dalam kemasan pengganti. Baca panduan pengguna dan situs Web dukungan ASUS untuk mendapatkan solusi dalam mengatasi masalah, sebelum menghubungi layanan pelanggan. Jika Produk dirancang dengan fungsi TPM (Trusted Platform Module), simpan sandi boot awal dari embedded security chip di tempat yang aman Catatan: Karena rancangan dari TPM, maka ASUS tidak mungkin mengatur ulang sandi boot awal dari embedded security chip. Jika sandi tersebut hilang, maka Produk hanya dapat diperbaiki dengan mengganti motherboard secara keseluruhan, dan hal ini tidak tercakup dalam Jaminan.) Saat menghubungi ASUS Customer Service Sebelum menghubungi dukungan teknis ASUS, pastikan Anda berada di hadapan Produk dan telah dihidupkan, jika memungkinkan. Siapkan juga nomor seri, nama model, dan bukti pembelian Produk. Nomor telepon hotline dukungan teknis dapat ditemukan pada tabel atau di Atas permintaan ASUS, Anda akan diminta melakukan tugas atau tindakan untuk mengatasi masalah Produk, yang mungkin mencakup seperti di bawah ini: Mengembalikan sistem operasi Produk, driver yang diinstal di pabrik, dan aplikasi ke pengaturan default pabrik. Menginstal update, patch, atau paket layanan. Menjalankan alat bantu dan program diagnostik di Produk. Membolehkan staf dukungan teknis ASUS mengakses Produk menggunakan alat bantu diagnostik jauh (bila tersedia). Melakukan aktivitas wajar lainnya yang diminta oleh ASUS untuk membantu mengidentifikasi atau mengatasi masalah. Jika masalah tidak dapat diatasi dari jauh, maka Anda harus mengembalikan Produk ke ASUS Repair Center (proses ini disebut sebagai RMA ). ASUS akan menerbitkan nomor RMA untuk Produk Anda. Catat Nomor RMA Anda untuk tujuan pelacakan. Menjelaskan masalah secara rinci dan lengkap pada formulir permintaan RMA. Menyertakan salinan kartu jaminan lengkap dan salinan faktur/resi penjualan yang berisi rincian pembelian Produk Anda. (Perlu diketahui: ASUS berhak meminta dokumen asli.) Jika Anda tidak dapat memberikan dokumen yang diminta untuk validasi jaminan, maka tanggal produksi Produk yang dicatat oleh ASUS akan dianggap sebagai tanggal pembelian. Memastikan Anda telah mencadangkan semua data dan menghapus semua informasi pribadi, rahasia, kepemilikan sebelum proses servis apapun dimulai. Anda setuju bahwa ASUS dapat menghapus data, perangkat lunak, atau program apapun yang terinstal di Produk

17 tanpa mengembalikannya. ASUS tidak akan bertanggung jawab atas kehilangan permanen, kerusakan, atau penyalahgunaan data Anda. Kemas Produk dalam kemasan yang aman dan stabil. Kemasan asli dapat digunakan untuk tujuan ini. Bagaimanapun juga, pengemasan harus memenuhi persyaratan sebagai berikut: Menggunakan kotak yang kokoh dengan penutup yang lengkap. Melepas semua label, indicator material berbahaya dan tanda bekas dari pengiriman sebelumnya yang sudah tidak berlaku lagi dari kotak. Bungkus setiap item terpisah. Gunakan material bantalan yang memadai Gunakan plester yang kuat dan dirancang untuk pengiriman Tidak menggunakan tali atau pembungkus berlebihan Gunakan satu label alamat yang jelas, lengkap dengan alamat pengiriman dan informasi pengembalian Sertakan label alamat tersebut di dalam kemasan Jangan kirim apapun selain Produk, kecuali jika secara khusus diminta oleh ASUS. Melepas semua aksesori dan perangkat penyimpanan yang dapat dilepas seperti kartu memori, CD, dan flash drive dari Produk. ASUS tidak dapat dianggap bertanggung jawab atas kerugian, kerusakan, atau perusakan aksesori maupun perangkat penyimpaan yang dapat dilepas, kecuali jika dikarenakan oleh kelalaian atau tindakan yang dilakukan ASUS secara sengaja. Menghapus atau berikan sandi yang telah Anda tetapkan di Produk. Jika akses ke Produk diblokir oleh sandi, maka ASUS tidak dapat mendeteksi dan memperbaiki semua kegagalan Produk. Jika Produk dirancang dengan fungsi TPM (Trusted Platform Module), berikan sandi boot awal dari embedded security chip. 4. Metode RMA Jika RMA diperlukan, maka Anda harus membawa produk ke ASUS Repair Center terdekat. Atas kebijakannya sendiri, ASUS mungkin akan menyederhanakan prosedur servis dengan menawarkan Anda untuk membawa Produk ke toko ritel tempat pembelian atau melalui layanan pengambilan dan pengiriman gratis. 5. Pengecualian dalam Layanan Jaminan Terbatas ini ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to: (a) Produk telah rusak, diperbaiki, dan/atau dimodifikasi oleh petugas tidak resmi; (b) Nomor seri Produk, komponen, atau aksesori telah diganti, dibatalkan, atau dilepas; (c) Segel jaminan rusak atau diganti; (d) Keusangan; (e) Kerusakan (tidak sengaja atau lainnya) Produk yang tidak berdampak pada pengoperasian dan fungsi Produk, misalnya tanpa terbatas pada, karat, perubahan warna, tekstur, atau permukaan, keausan dan keusangan, serta penurunan bertahap; (f) Kerusakan Produk yang disebabkan oleh peperangan, terorisme,

18 kebakaran, kecelakaan, bencana alam, kesalahan penggunaan yang disengaja maupun tidak disengaja, penyalahgunaan, kelalaian, pemeliharaan yang tidak semestinya, dan penggunaan dalam kondisi tidak normal; (g) Kerusakan Produk yang disebabkan pemasangan atau sambungan yang tidak semestinya ke perangkat periferal, misalnya printer, drive optik, kartu jaringan, atau perangkat USB; (h) Kerusakan Produk yang disebabkan gangguan listrik eksternal atau kecelakaan apapun; (i) Kerusakan Produk yang disebabkan penggunaan di luar parameter operasional, penyimpanan, atau lingkungan yang dijelaskan secara rinci dalam Panduan Pengguna; (j) Kerusakan Produk yang disebabkan perangkat lunak pihak ketiga atau virus, atau hilangnya perangkat lunak maupun data yang mungkin terjadi sewaktu perbaikan atau penggantian; (k) Tidak dapat digunakan karena sandi keamanan lupa atau hilang; (l) Tidak dapat digunakan atau kerusakan Produk yang disebabkan kontaminasi dengan zat berbahaya, penyakit, vermin, atau radiasi; (m) Penipuan, pencurian, kehilangan tanpa sebab, atau kondisi kerusakan/ kerugian karena tindakan pelanggan yang disengaja; 6. Batasan Tanggung Jawab Kecuali sebagaimana disebutkan dalam jaminan ini dan sebatas yang diizinkan oleh undang-undang yang berlaku, ASUS tidak bertanggung jawab atas kerugian langsung, khusus, insidental, atau konsekuensial yang disebabkan oleh pelanggaran jaminan maupun ketentuan, atau berdasarkan teori hukum lainnya, termasuk namun tidak terbatas pada kehilangan manfaat, kehilangan penghasilan, kehilangan laba aktual atau yang diharapkan (termasuk kehilangan laba atas kontrak), kerugian penggunaan uang, kehilangan tabungan yang diharapkan, kehilangan bisnis, kehilangan peluang, kehilangan niat baik, kehilangan reputasi, kehilangan maupun kerusakan data, atau data korup, atau kehilangan maupun kerusakan apapun, baik tidak langsung maupun konsekuensial, apapun penyebabnya, termasuk penggantian peralatan dan properti, biaya pemulihan atau produksi ulang data yang tersimpan di atau digunakan dengan Produk. Pembatasan tersebut di atas tidak berlaku untuk klaim kematian maupun cedera badan, atau kewajiban hukum apapun karena tindakan yang disengaja atau kelalaian dan/atau kealpaan oleh ASUS. Wilayah hukum tertentu melarang pengecualian atau pembatasan atas kerugian insidental atau konsekuensial; selama wilayah hukum tersebut mengesahkan Jaminan ini, pembatasan di atas tidak berlaku untuk Anda. 7. Privasi Anda setuju dan memahami bahwa ASUS wajib mengumpulkan, mentransfer, dan memproses data pribadi agar dapat memfasilitasi layanan yang diminta, sehingga untuk tujuan ini, data Anda mungkin akan ditransfer ke dan diproses di negara tempat ASUS maupun kantor yang dimiliki perusahaan afiliasinya. Termasuk Negara di luar Negara Uni Eropa, dimana hukum yang berlaku tidak menjamin perlindungan data setara dengan hukum di Negara Uni Eropa. Namun, Asus akan menggunakan dan selalu melindungi data pribadi anda dan di Negara manapun sesuai dengan Kebijakan Privasi ASUS com/terms_of_use_notice_privacy_policy/privacy_policy/. 8. Kasus di Luar Jaminan Pengembalian Produk ke ASUS Repair Center selama masa berlaku jaminan tidak akan secara otomatis dapat diartikan bahwa Produk akan diperbaiki tanpa biaya. Setelah menerima Produk, ASUS berhak memeriksa validitas Jaminan

19 dan permintaan Anda atas layanan Jaminan. Jika Masa Berlaku Jaminan telah habis atau jika pengecualian dalam klausul 5 berlaku, maka permintaan Anda akan dianggap sebagai OOW (di luar jaminan). Jika permintaan layanan adalah OOW, maka Daftar Biaya Servis dengan saran perbaikan akan diberikan kepada Anda, dan Anda dapat menerima atau menolaknya. Jika Anda menerima perbaikan, maka kami akan mengenakan tagihan kepada Anda untuk tenaga perbaikan, suku cadang, dan biaya lainnya yang tercantum dalam Daftar Tagihan Servis. Anda harus membayar tagihan tersebut dalam waktu 4 minggu sejak tanggal faktur diterbitkan. Perbaikan hanya akan diselesaikan setelah faktur dilunasi. 9. Properti yang Ditinggal Setelah Produk diperbaiki, atau jika Anda tidak menyetujui saran perbaikan, maka ASUS akan mengembalikan Produk melalui metode RMA yang telah disepakati. Jika Anda tidak mengambil Produk, atau jika pengiriman tidak dapat dilakukan ke alamat yang Anda berikan, maka ASUS akan memberikan pemberitahuan ke alamat yang telah anda berikan pada saat meminta bantuan layanan. Jika anda tetap tidak mengambil kembali Produk tersebut dalam waktu 90 hari dari pengiriman pemberitahuan, ASUS berhak mengklaim kerugian kepada Anda, termasuk biaya penyimpanan. 10. Jaminan dan Dukungan Internasional Jaminan ini berlaku di negara pembelian Dalam Jaminan Ini: Prosedur layanan dapat berbeda di setiap negara. Sejumlah servis dan/atau suku cadang tertentu mungkin tidak tersedia di semua negara. Sejumlah negara mungkin akan memberlakukan biaya dan pembatasan pada saat servis dilakukan, Kunjungi halaman dukungan ASUS di untuk informasi selengkapnya. Negara tertentu mungkin memerlukan dokumentasi tambahan, misalnya bukti pembelian atau bukti impor yang sesuai, sebelum melakukan Jaminan dan Dukungan Internasional, Kunjungi halaman dukungan ASUS di untuk informasi selengkapnya. Untuk menikmati layanan jaminan internasional secara menyeluruh, kunjungi situs Web ASUS Service Center di for detailed locations. ASUS berhak menafsirkan ketentuan dalam Informasi Garansi ASUS. Informasi dalam kartu garansi ini dapat berubah tanpa pemberitahuan sebelumnya, mohon kunjung situs ASUS Support di support untuk informasi lengkap dan terbaru dari garansi ASUS. Informasi kontak ASUS Jaminan ini disediakan oleh: ASUSTeK Computer Inc. 4F, No. 150 Li-Te Road, Peitou, Taipei 112, Taiwan Phone:

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