2008-2009 Harmony with People, Society & Environment
About This Report (www.samsung.com/sec/ aboutsamsung/environmentsocialreport/environmentsocialreport.html)
www.samsung.com/sec/aboutsamsung/ir/n ewsmain.do www.anycalldreamers.com http://cafe.naver.com/zaigenia www.prinity.com www.energystar.gov www.cecp.org.cn www.samsung.com/sec/business/ semiconductor/index.html Uk.samsungmobile.com www.samsung.com/printer/star www.samsungmobile.com Tel : 82-31-200-0622 Fax : 82-31-200-0700 Email : csr.partner@samsung.com
Contents 04 _ 06 _ 09 _ 10 _ 11 _ 13 _ 15 _ 16 _ CEO Message 1/5 1.1 1.2 2/5 2.1 2.2 3/5 3.1 4/5 4.1 4.2 5/5 5.1 68 _ 75 _ 76 _ 78 _ 80 _ 81 _ 85 _ 5.2
CEO Message 4 SAMSUNG ELECTRONICS
5 SUSTAINABILITY REPORT 2009
34.9 65.1 47.4 52.6 6 SAMSUNG ELECTRONICS
3 13 4 19 1 16 14 11 10 5 4 4 2 2 3 3 5 3 34 90 49 21 13 3 2 1 1 3 2 7 7 8 8 6 4 1 2 5 7 94% 37% KRX 28% 51% Towa 49% 63% Dai Nippon Screen MFG 22% 51% Toray Industries 49% 83% 100% 100% 50% Sony 50% 100% 100% 7 SUSTAINABILITY REPORT 2009
8 SAMSUNG ELECTRONICS SAMEX SEM SAS SERK SEH SESK SELSK TTSEC TSED TSEC TSTC SSDP SSKMT SEHZ SEHF SEHK SSEC SESC SESS SESL SSW SEIN TSE SAVINA SDMA SEMA SEPHIL SEDA SIEL STI SEV SSEC-E 100% 100% 100% 100% 100% 100% 100% 96% 80% 91% 90% 100% 60% 100% 100% 100% 88% 100% 100% 100% 50% 100% 92% 80% 100% 100% 100% 100% 100% 100% 100% 100%
Harmony Society Environment People 9 SUSTAINABILITY REPORT 2009
Analyst Day Non-DealRoadshow One-on-One Meeting Communication Channel 10 SAMSUNG ELECTRONICS
Finance Asia Asia Money 2008. 6 2008. 9 2008. 12 Best Managed Companies in Korea 1, Most committed to Corporate Governance in Korea 1, Best IR in Korea 1 Best CFO in Korea 1 2008 IR Best Overall For Corporate Governance in Korea Best For Disclosure and Transparency in Korea Best For Responsibilities of Management and the BOD Best For Shareholdersright and Equitable Treatment Best For Investor Relations in Korea Best IRO in Korea 11 SUSTAINABILITY REPORT 2009
14 15 7 16 48 1 2008. 01. 15 7/7 2 3 2008. 03. 04 2008. 04. 25 6/7 7/7 4 2008. 07. 25 7/7 5 2008. 10. 24 7/7 14 http://www.samsung.com/sec/aboutsamsung/ir/governance/directors/directors_05_1.html 18 7 18 43 2 6 13 79 12 SAMSUNG ELECTRONICS http://www.samsung.com/sec/aboutsamsung/ir/governance/construction/aconstruction.html
13 SUSTAINABILITY REPORT 2009
14 SAMSUNG ELECTRONICS
High Low High 2008 2009 15 SUSTAINABILITY REPORT 2009
Business Creation Business Creation is all around us.
Vision Priority Issues in at Samsung Electronics Issues Our Plan for 2009
109 Highlight in 2008 C E I L G P N 18 SAMSUNG ELECTRONICS
Interview with Stakeholders 19 SUSTAINABILITY REPORT 2009
20 SAMSUNG ELECTRONICS
21 SUSTAINABILITY REPORT 2009
2006 2007 2008 29.6 (16.5) 29.8 (17.8) 29.3 (17.1) 961 (334) 891 (363) 918 (379) 112 105 109 Leadership Followership Leadership Followership 22 SAMSUNG ELECTRONICS
winwin 23 SUSTAINABILITY REPORT 2009
4 8% Highlight in 2008 C E I L G P N 24 SAMSUNG ELECTRONICS
Interview with Stakeholders 25 SUSTAINABILITY REPORT 2009
62 38 59 41 52 48 26 SAMSUNG ELECTRONICS 2006 2007 2008
2 3 1 4 27 SUSTAINABILITY REPORT 2009
Green Emotion Green Emotion is all around us.
Vision Creating New Value through Eco-innovation Green Operation Green Product Green Communication Priority Issues in at Samsung Electronics Issues Our Plan for 2009
2 0% Highlight in 2008 C E I L G P N 30 SAMSUNG ELECTRONICS
Interview with Stakeholders 31 SUSTAINABILITY REPORT 2009
32 SAMSUNG ELECTRONICS
2006 2007 2008 2009 () 8.86 7.83 7.44 6.85 (1) (2) 2008 2008 3,723 4,369 8,092 320 907 10,260 140 1,360 21 11,620 161 1,227 4,042 5,277 9,319 33 SUSTAINABILITY REPORT 2009
127 25% 96 34 SAMSUNG ELECTRONICS
8 5% Highlight in 2008 C E I L G P N 35 SUSTAINABILITY REPORT 2009
Interview with Stakeholders 36 SAMSUNG ELECTRONICS
Premium Eco Product Good Eco-Product Eco-Product 37 SUSTAINABILITY REPORT 2009
LCD TV LN46A780R2F XL24 SRT746VWMM HPN-U187HF CLX-3175 VC-SB932Z SCH-W510, SGH-E200E, GT-S3030 SPI SA-C600W X360 DDR2 1.55V 4GB SEW- HAR149AUW HDD N3 1.8 inch 38 SAMSUNG ELECTRONICS
78,360 69,825 62,980 67,107 63,196 61,317 50,121 51,034 43,561 52,771 44,343 35,770 2005 2006 2007 2008 2005 2006 2007 2008 2005 2006 2007 2008 39 SUSTAINABILITY REPORT 2009
SOx NOx Dust NH3 HF COD SS F 2005 5 22 7 12 9 1,038 690 150 0.3 2006 5 33 8 14 15 1,096 761 168 0.2 2007 7 27 16 14 11 980 715 203 0.6 2008 13 104 22 11 11 1,048 781 227 0.5 2005 2006 2007 2008 987 92 113 74 48,125 46,441 36,897 33,751 4,447 3,511 2,790 2,830 40 SAMSUNG ELECTRONICS 2005 2006 2007 2008 2005 2006 2007 2008
3,181 5,167 6,600 16,392 8,892 5,866 24,333 10,812 5,973 9,034 41 SUSTAINABILITY REPORT 2009
2005 2006 2007 2008 360,211 390,208 457,125 460,952 299,043 309,213 362,274 367,749 83.0 79.2 79.3 79.8 2005 2006 2007 2008 1.18 1.18 1.10 1.15 0.77 0.77 0.72 0.71 0.046 0.057 0.056 0.063 42 SAMSUNG ELECTRONICS
16,672 13,165 3,200 25,048 6,300 1,402 4,990 7,519 78,296 18 17 94 7 5 71 3 3 100 2 1 50 30 26 87 ESH Compliance 43 SUSTAINABILITY REPORT 2009
Heart Community Heart Community is all around us.
Vision Priority Issues in at Samsung Electronics Issues Our Plan for 2009
2.9 % Highlight in 2008 C E I L G P N 46 SAMSUNG ELECTRONICS
Interview with Stakeholders 47 SUSTAINABILITY REPORT 2009
48 SAMSUNG ELECTRONICS
49 SUSTAINABILITY REPORT 2009
2.9 2.4 2.2 2006 2007 2008 80 96 95 74 72 94 2006 2007 2008 2006 2007 2008 12 11 10 1,580 1,532 1,515 2006 2007 2008 2006 2007 2008 50 SAMSUNG ELECTRONICS
No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Pink Ribbon Magic Johnson Foundation Arnold Palmer Hospital for Children The Boomer Esiason Foundation Joe Torre Safe At Home Foundation St. Vincent Catholic Medial Center Wayne Gretzky Foundation Four Seasons of Hope 51 SUSTAINABILITY REPORT 2009
Customer Satisfaction Innovation Customer Satisfaction is all around us.
Global Top Company through Superior Quality Priority Issues in at Samsung Electronics Issues Our Plan for 2009
9 5% Highlight in 2008 UL(Underwriters Laboratory Inc.), CTDP(Client Test Data Program), UKAS(United Kingdom Accreditation Service) C E I L G P N 54 SAMSUNG ELECTRONICS
SQA(Software Quality Assurance), QFD(Quality Function Deployment), PBA(Panel Board Assembly), CQA(Certified Quality Auditor), CQE(Certified Quality Engineer), CRE(Certified Reliability Engineer), CSQE(Certified Software Quality Engineer) Interview with Stakeholders 55 SUSTAINABILITY REPORT 2009
Excellent Process 56 SAMSUNG ELECTRONICS
7years Highlight in 2008 C E I L G P N 57 SUSTAINABILITY REPORT 2009
Interview with Stakeholders 58 SAMSUNG ELECTRONICS
59 SUSTAINABILITY REPORT 2009
Co-work Harmony Co-work Harmony is all around us.
Priority Issues in at Samsung Electronics Issues Our Plan for 2009
Win 3 3Win Highlight in 2008 C E I L G P N 62 SAMSUNG ELECTRONICS
Electronic Industry Citizenship Coalition Interview with Stakeholders 63 SUSTAINABILITY REPORT 2009
64 SAMSUNG ELECTRONICS
30% Highlight in 2008 C E I L G P N 65 SUSTAINABILITY REPORT 2009
Interview with Stakeholders 66 SAMSUNG ELECTRONICS
67 SUSTAINABILITY REPORT 2009
Economic Performance
2006 85.8 9.1 7.9 16.0 2007 98.5 9.0 7.4 17.5 2008 121.3 6.0 5.5 16.1 16 8 29 21 26 2007 7 17 32 17 27 2008 69 SUSTAINABILITY REPORT 2009
2006 2007 2008 24.1 30.5 42.2 22.7 26.7 34.6 22.8 22.3 22.4 LCD 13.9 17.1 21.5 7.4 8.0 9.5 2006 2007 2008 19.3 21.1 23.6 18.0 19.6 25.4 22.0 27.0 34.2 14.8 15.7 19.2 11.8 15.1 18.9 2006 2007 2008 29.6% 27.8% 30.1% 19.4% 20.0% 21.9% 48.3% 51.6% 51.4% 44.1% 44.1% 44.4% 39.7% 41.0% 33.1% 45.0% 42.5% 38.4% 41.9% 40.1% 39.8% 39.5% 42.7% 44.6% 26.5% 27.4% 30.7% 11.4% 14.4% 16.7% 70 SAMSUNG ELECTRONICS
2006 2007 2008 85,835 98,508 121,294 (62,320) (72,761) (95,900) 3,265 4,145 10,824 (2,090) (2,998) (9,704) (6,873) (8,498) (10,095) 17,817 18,396 16,419 2006 2007 2008 908.7 18.1 2.0% 975.0 19.1 2.0% 1,023.9 18.6 1.8% 360.6 48.2 13.4% 408.8 51.0 12.5% 541.3 59.7 11.0% 71 SUSTAINABILITY REPORT 2009
2006 2007 2008 85.8 98.5 121.3 5.7 6.1 7.1 6.7 6.2 5.9 2006 2007 2008 15.1 14.8 13.4 11.9 12.5 14.4 79.2 84.5 108 2006 2007 2008 7,089 7,880 8,806 2,025 2,072 1,110 216 227 191 294 294 422 2,365 2,815 808 5,828 5,108 5,082 17,817 18,396 16,419 (*1) (*2) (*3) (*4) 8,806 5,082 1,110 808 72 SAMSUNG ELECTRONICS 191 422
8,806 7,880 7,089 2006 2007 2008 2006 2007 2008 1,634 1,710 688 391 362 422 2,025 2,072 1,110 2006 2007 2008 97 82 72 65 87 53 13 14 14 14 13 13 189 196 152 27 31 39 216 227 191 73 SUSTAINABILITY REPORT 2009
2006 2007 2008 365 465 614 294 294 422 (71) (171) (192) 2006 2007 2008 820 1,171 808 10.4% 15.8% 14.6% 1,545 1,644 2,365 2,815 808 29.8% 37.9% 14.6% 74 SAMSUNG ELECTRONICS
Appendix
2006 2007 2008 247 268 287 63 70 79 44 53 61 70 76 77 51 63 67 37 46 48 3 4 4 390 457 461 309 362 368 79 79 80 92 113 74 SOx 5 5 13 NOx 33 16 104 DUST 8 16 21 NH3 14 14 11 HF 15 11 11 COD 1,096 980 1,046 SS F 761 168 715 203 791 227 0.2 0.6 0.5 7 12 9 76,199 2,054,927 18,296 14,481 70,509 1,183,213 305,357 3,722,982 114,160 2,379,196 244,249 107,714 81,692 1,090,440 351,890 4,369,341 (tco2 eq) 190,359 4,434,123 262,545 122,195 152,201 2,273,653 657,247 8,092,323 1,823 14,440 14,887 1,711 1,401 607 30,400 13,086 1,748 13,838 14,337 1,330 1,364 479 30,009 12,847 78,360 75 602 550 385 10 128 391 239 76 SAMSUNG ELECTRONICS
190 13,859 12,774 2,535 80 97 26,172 11,400 67,107 COD 1,098 88,698 62,803 4,460 527 1,285 239,790 649,200 1,047,861 BOD 5,454 27,718 32,418 2,354 232 682 21,490 883,300 973,649 SS 3,557 40,191 36,127 1,001 208 491 12,620 686,400 780,595 F 97,013 91,578 113 93 16,100 22,400 227,298 42 158.0 201 7 48 456 2006 2007 2008 1 1 1 1 1 1 1 1 1 % 0.057 0.056 0.063 112 105 109 % 38 41 48 % 35 47 41 % 2.2 2.4 2.9 % 72 74 80 % 94 96 95 11 12 10 1,580 1,515 1,532 77 SUSTAINABILITY REPORT 2009
(1) International Standard on Assurance Engagements 3000 : Assurance Engagements other than Audits or Reviews of Historical Financial Information, issued by International Auditing and Assurance Standards Boards (2) AA1000 Assurance Standard(2008), issued by AccountAbility 78 SAMSUNG ELECTRONICS
79 SUSTAINABILITY REPORT 2009
80 SAMSUNG ELECTRONICS
SAMSUNG ELECTRONICS 1.1 4~5 1.2 4~5, 31~32 2.1 2.2 6, 69 2.3 6~8 2.4 6 2.5 6~8, 85~88 2.6 11~12 2.7 69~70 2.8 6, 69 2.9 6, 69 2.10 11, 26, 34, 43 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 32~33, 69~77 3.10 70~72 3.11 32~33, 76~77 3.12 81~84 3.13 78~80 4.1 11~12 4.2 11 4.3 11 4.4 11 4.5 12 4.6 11 4.7 11 4.8 4.9 4.10 9, 13~14 12 12 4.11 31 4.12 63 4.13 31, 63 4.14 10 4.15 10 4.16 10 4.17 15 81 SUSTAINABILITY REPORT 2009
Economy 60~61 EC1 71~74 EC2 31~32 EC3 73 EC4 73 EC5 25 EC6 66~67 EC7 EC8 25~26 47~51, 73 EC9 66~67 Environment 28~29 EN1 EN2 76 39 EN3 33 EN4 33 EN5 EN6 33 34, 37~38 EN7 36~37 EN8 EN9 39 76 EN10 39 EN11 N/A EN12 EN13 EN14 N/A N/A N/A EN15 N/A EN16 33 EN17 32 EN18 33 EN19 40 EN20 EN21 EN22 EN23 40 39, 77 41~42 76 EN24 76 EN25 77 EN26 33~34, 37~38 EN27 40~42 EN28 43 EN29 EN30 82 SAMSUNG ELECTRONICS
Society LA1 LA2 LA3 LA4 LA5 LA6 LA7 LA8 LA9 LA10 LA11 LA12 LA13 LA14 HR1 HR2 HR3 HR4 HR5 HR6 HR7 HR8 HR9 N/A N/A SO1 SO2 SO3 SO4 SO5 SO6 SO7 SO8 16~17 6, 26 25 19 27 27 42 42 42 21~23 23 25 6, 11 25 16~17 63 26 26 27 26 26 13~14, 44~45 29, 45 14 10 14 83 SUSTAINABILITY REPORT 2009
Society 52~53 PR1 PR2 36~37, 55~56 PR3 34,37 PR4 PR5 58~59 PR6 PR7 77 PR8 59 PR9 C C+ B B+ A A+ 1.1 2.1-2.10 3.1-3.8, 3.10-3.12 4.1-4.4, 4.14-4.15 1.2 3.9, 3.13 4.5-4.13, 4.16-4.17 84 SAMSUNG ELECTRONICS
Tel: 82-2-2255-0114 Fax: 82-2-2255-0117 www.sec.co.kr Samsung Electronics North America Headquarters 105 Challenger Road, idgefield Park, NJ 07660, USA Samsung Electronics Latin America Headquarters Samsung Electronica Da Amazonia Ltda. Avenida das Nacoes Unidas, 12901, 8 andar, Torre Oeste, Brooklin Novo, CEP 04578-000, Sao Paulo, SP, Brasil Samsung Electronics Europe Headquarters Samsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0PS, UK Samsung Electronics Southeast Asia & Oceania Headquarters 3 Church Street #26-01 Samsung Hub, Singapore 049483, Singapore Samsung Electronics China Headquarters 23/F China Merchants Tower No.2, Dong Huan Nan Lu, Chao Yang District, Beijing, China 100022 CIS Samsung Electronics Co., Ltd. CIS & Baltics Headquarters Floor 5, B.Gnezdnikovsky Pereulok 1, Stroenie 2, 103009, Moscow, Russia Samsung Electronics Middle East & Africa Headquarters PO BOX 500047, Concord Tower 19F AL Soufouh Rd. Medla City, Dubai, UAE Samsung Electronics Southwest Asia Headquarters 7th & 8th Floor, IFCI Tower, 61 Nehru Place, New Delhi 100-019, India Tel: 82-31-200-1114 Fax: 82-31-200-1530 Tel: 82-54-460-2114 Fax: 82-54-460-2111 Tel: 82-54-479-5114 Fax: 82-54-479-5058 Tel: 82-31-209-7114 Fax: 82-31-209-7049 Tel: 82-31-209-7114 Fax: 82-31-208-6798 Tel: 82-41-540-7114 Fax: 82-41-540-7049 Tel: 82-41-535-1114 Fax: 82-41-535-1117 Tel: 82-41-529-7114 Fax: 82-41-529-6049 Tel: 82-62-950-6114 Fax: 82-62-950-6019 Samsung Electronics Huizhou Company (SEHZ), Huizhou Tel: 86-752-316-6777 Samsung Electronics Hainan Fiberoptics (SEHF), Hainan Tel: 86-0898-6683-2001 Samsung Electronics Suzhou Computer (SESC), Suzhou Tel: 86-512-6253-8988 (6688) Samsung Electronics Suzhou LCD Co., Ltd. (SESL), Suzhou Tel: 86-512-6253-0188 Samsung Electronics Suzhou Semiconductor Co., Ltd. (SESS), Suzhou Tel: 86-512-6761-1121 Tianjin Samsung Electronics Company (TSEC), Tianjin Tel: 86-22-2532-1234 Tianjin Samsung Electronics Display (TSED), Tianjin Tel: 86-22-2396-1234 Tianjin Samsung Telecommunication (TSTC), Tianjin Tel: 86-22-8396-9600 85 SUSTAINABILITY REPORT 2009
86 SAMSUNG ELECTRONICS Tianjin Tongguang Samsung Electronics Company (TTSEC), Tianjin Tel: 86-22-2396-1234 China Printed Board Assembly (TSED), Zhongshan Tel: 86-760-830-4848(219) Samsung Electronics Shandong Digital Printing Co., Ltd. (SSDP), Weihai Tel: 86-631-562-6868 Shenzhen Samsung Kejian Mobile Telecommunication Technology Co., Ltd. (SSKMT), Shenzhen Tel: 86-755-2699-0888 Suzhou Samsung Electronics Co., Ltd. (SSEC), Suzhou Tel: 86-512-6258-1234 Samsung India Electronics of Production Ltd. (SIEL-P), Noida Tel: 91-120-256-8251 Samsung Telecommunications India Private Ltd. (STI), Haryana Tel: 91-124-436-8000 P.T. Samsung Electronics Indonesia of Production (SEIN-P), Cikarang Tel: 62-21-8983-7130 Samsung Electronics Display (M) Sdn. Bhd. (SDMA), Seremban Tel: 60-6-678-7914 Samsung Electronics Malaysia Sdn. Bhd. (SEMA), Klang Tel: 60-3-3176-2050 Samsung Electronics Philippines Manufacturing Corp. (SEPHIL), Laguna Calamba Tel: 63-49-545-1144 Thai Samsung Electronics of Production Co., Ltd. (TSE-P), Bangkok Tel: 66-38-320-555 Samsung Vina Electronics Co., Ltd. (SAVINA), Ho Chi Minh City Tel: 84-8-896-5500 Samsung Electronics Vietnam (SEV), Bac Ninh City Tel: 84-241-856-000 Samsung Electronics Hungarian of Production Co., Ltd. (SEH-P), Jaszfenyszaru Tel: 36-57-522-214 Samsung Electronics Slovakia, S.R.O. (SESK), Galanta Tel: 421-31-7882-111 Samsung Electronica Da Amazonia Ltda. (SEDA-P(M)), Manaus Tel: 55-92-4009-1010 Samsung Eletronica Da Amazonia Ltda (SEDA-P(C)), Campinas Tel: 55-19-4501-2001 Samsung Electronics Mexico (SEM-P), Queretaro Tel: 52-442-296-9003 Samsung Mexicana S.A. de C.V. (SAMEX), Tijuana Tel: 1-619-671-1669 Samsung Austin Semiconductor, Llc (SAS), Austin Tel: 1-512-672-1000 Samsung Electronics Australia Pty. Ltd. (SEAU), Sydney Tel: 61-2-9763-9700 Samsung Electronis Beijing Sales Co., Ltd. (SEBJ), Beijing Tel: 86-10-6522-1855 Samsung Electronics Chengdu (SECD), Chengdu Tel: 86-28-8665-8855 Samsung Electronics Guangzhou Sales Co., Ltd. (SEGZ), Guangzhou Tel: 86-20-8888-8199 Samsung Electronics Shanghai Sales Co., Ltd. (SESH), Shanghai Tel: 86-21-5464-4777 Shanghai Samsung Semiconductor (SSS), Shanghai Tel: 86-21-5258-2211 Samsung Electronics Shenyang (SESY), Shenyang Tel: 86-24-2281-3838 Samsung Electronics H.K. Co., Ltd. (SEHK-Set), Hong Kong Tel: 852-2862-6300 (6900) Samsung India Electronics of Sales Ltd. (SIEL-S), Noida Tel: 91-11-5151-1234 Samsung Telecommunications India Private Ltd. (STI), Haryana Tel: 91-124-436-8000
P.T. Samsung Electronics Indonesia of Sales (SEIN-S), Jakarta Tel: 62-21-5299-1777 Samsung Japan Corporation (SJC), Tokyo Tel: 81-3-6234-2111 Samsung Malaysia Electronics (SME-Set) Sdn. Bhd., Kuala Lumpur Tel: 60-3-2263-6600 Samsung Electronics Philippines Co. (SEPCO), Manila Tel: 63-2-722-7777 Samsung Asia Pte. Ltd. (SAPL) Tel: 65-6833-3106 Samsung Electronics Taiwan Co., Ltd. (SET-Set), Taipei Tel: 886-2-6603-5168 Thai Samsung Electronics Co., Ltd. (TSE-S), Bangkok Tel: 66-2-695-9000 Samsung Vina Electronics Co., Ltd. (SAVINA), Ho Chi Minh City Tel: 84-8-896-5500 Samsung Electronics Russia Ltd. (SERC), Moscow Tel: 7-095-797-2344 Samsung Electronics Ukraine Company (SEUC), Kiev Tel: 380-44-390-5333 Samsung Electronics Co., Ltd. Tashkent Office Tel: 82-2-751-6079 Samsung Electronics KZ LLP (SEKZ), Almaty Tel: 7-3272-585-965 SEB Tel: 371-6750-8500 Samsung Electronics Austria Gmbh (SEAG), Vienna Tel: 43-1-516-15 Samsung Electronics (Vienna Branch) Vienna Tel: 43-1-516-15 Samsung Electronics France (SEF), St. Denis Tel: 33-1-4921-7000 Samsung Electronics GmbH (SEG), Schwalbach Tel: 49-6196-6660 Samsung Semiconductor Europe Gmbh (SSEG), Eschborn Tel: 49-6196-66-3300 Samsung Electronics Co., Ltd. Athens Branch, Athens Tel: 30-210-689-6235 Samsung Electronics Hungarian Private Co., Ltd. (SHE-S), Budapest Tel: 36-1-453-1180 Samsung Electronics Co., Ltd. (Bucharest Branch) Voluntari Tel: 40-31-620-8155 Samsung Electronics Italia Spa (SEI), Milan Tel: 39-02-921-41800 Samsung Electronics Benelux B.V. (SEBN), Delft Tel: 31-15-219-6100 Samsung Electronics Polska (SEPOL), Warsaw Tel: 48-22-607-4405 Samsung Electronica Portuguesa S.A. (SEP), Porto Salvo Tel: 351-21-425-1000 Samsung Electronics Iberia, S.A. (SESA), Madrid Tel: 34-91-714-3700 Samsung Electronics Nordic AB (SENA), Upplands Vasby Tel: 46-8-555-05700 Samsung Electronics U.K. Ltd. (SEUK), Chertsey Tel: 44-193-245-5000 Samsung Semiconductor Europe Ltd. (SSEL), Weybridge Tel: 44-193-282-3500 Samsung Gulf Electronics Co., Ltd. (SGE), Dubai Tel: 971-4-364-8600 87 SUSTAINABILITY REPORT 2009
Samsung Electronics South Africa (Pty) Ltd. (SSA), Johannesburg Tel: 27-11-463-5678 Samsung Electronics Co., Ltd. Lahore Branch Tel: 92-21-279-0281 Samsung Electronics Co., Ltd. Santiago Office (SECH), Santiago Tel: 56-2-485-8500 Samsung Electronics Turkey Ltd. (SETK), Istanbul Tel: 90-212-288-5638 Samsung Electronics Co., Ltd. Tehran Branch Tel: 98-21-875-8551 Samsung Electronics Co., Ltd. Tel-Aviv Branch Tel: 972-77-902-6276/16 Samsung Electronics Co., Ltd. Jeddah L/Branch Tel: 966-2-665-0940 Samsung Electronics Co., Ltd. Amman Branch Tel: 962-6-551-0071~2 Samsung Electronics Co., Ltd. Casablanca Branch Tel: 212-22-335-383 Samsung Electronics Co., Ltd. Algiers Branch Tel: 213-21-59-1029~30 Samsung Electronics Co., Ltd. Tunis Branch Tel: 216-1-860-275/234 Samsung Electronics Co., Ltd. Nairobi Branch Tel: 254-2-273-0434 Samsung Electronics Co., Ltd. Lagos Branch Tel: 234-1-461-7611 Samsung Electronics Canada Inc. (SECA), Toronto Tel: 905-542-3535 Samsung Electronics Mexico Sales (SEM-S), Mexico City Tel: 52-55-5747-5100 Samsung Electronics America, Inc. (SEA), Ridgefield Park Tel: 1-201-229-4000 Samsung Electronics Latino America Miami Inc. (SELA-Miami), Miami Tel: 1-305-594-1090 Samsung Semiconductor, Inc. (SSI), San Jose Tel: 1-408-544-4000 Samsung Telecommunications America (STA), Dallas Tel: 972-761-7000 Samsung Electronics Argentina, S.A. (SEASA), Buenos Aires Tel: 54-11-4109-4000 Samsung Electronica Da Amazonia of Sales Ltda. (SEDA-S), Sao Paulo Tel: 55-11-5644-6400 Samsung Electronics Colombia S.A. (SAMCOL), Bogota Tel: 57-1-487-0707 Samsung Electronics Latino America S.A. (SELA), Panama City Tel: 507-210-1122 Samsung Electronics Co., Ltd. Peru Lima Branch Tel: 51-1-221-4134 88 SAMSUNG ELECTRONICS
Tel : 82-31-200-0622 Fax : 82-31-200-0700 Email : csr.partner@samsung.com 89 SUSTAINABILITY REPORT 2009
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