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1 인재주의 (Talentism) 를실현하는차세대인적자원관리솔루션 SuccessFactors 이남원이사 / SAP Korea Business Solution 팀 SEPT 14th, 2012

2 기업의인재운영현황 직원의 95% 는회사의전략을제대로이해하지못하고있음 기업의 84% 가직원의잠재력을충분히활용하지못하고있음 직원업무의 50% 가비생산적인일에낭비되고있음. Norton & Kaplan Saratoga Institute Corporate Strategy Board Research: Measures that Matter 직원들의성과를최적화하지못하면기업의성과를극대화할수없다 2012 SAP AG. All rights reserved. 2

Formulation, Alignment & Tracking 7% 5% 2% 부족한시니어리더십 약속과지지없는리더십승인되지않은전략 Source: Harvard Business Review

3 Potential Value Creation 63% 37% 전략을효과적으로실행하지못함으로써 37% 성과저하 20% 부적합한인력 Results 14% 12% 11% 10% 8% 8% 전략관련의사소통부족 구체적인실행항목에대한정의부족 실행에대한책임소재불명확 투명하게소통하는실행환경을방해하는폐쇄적조직구조및문화 부적절한성과모니터링 실패나성공에대한부적절한결과보상 Goal Formulation, Alignment & Tracking 7% 5% 2% 부족한시니어리더십 약속과지지없는리더십승인되지않은전략 Source: Harvard Business Review Turning Great Strategy into Great Performance, Mankins and Steele, July SAP AG. All rights reserved. 3

5 ERP 3.0 시대의 CSF? Corporate Success Factor = Strategy + Execution 기업자원관리대상 : 과거 ERP 차원의단순원가요소 (Man, Machine, Material) 에서 ERP 3.0 시대인재활용전략으로패러다임전환 국내인재관리현황 : 고용노동부에따르면우리나라상시근로자수 100 인이상기업중성과가높은일터비율은 10% 미만으로유럽 28 개국의 63.9% 에비해극히낮은수준임 낮은성과의이유 : 기업목표에맞춰직원들이제대로소통하고협업하여일할수있는실행플랫폼 ( 체계 ) 이없음 칭찬, 격려, 포상, 재미, 열정이있는한국적인신바람경영을위한체계필요! 2012 SAP AG. All rights reserved. 5

7 SuccessFactors BizX 제공가치 경영자 본부 / 팀장 인사담당 전략 목표 계획 측정보상경력개발 5.4% 생산성 140% 협업 5.5% 전략관련투입시간 1-8주전략의사소통시간단축 후임자계획 채용 협업 1% 매출액 3% 영업이익 Source: Global Top 3 컨설팅회사가진행한 SuccessFactors 500 개고객사 CxO 대상서베이 Align Optimize Accelerate Goals Performance Workforce Recruiting Compensation Learning Succession Jam Analytics Planning Employee Central 2012 SAP AG. All rights reserved. 7

해야할일을정확히할수있도록하는 Align 기능들 Align 전략연계 성과관리

(SMART) 목표라이브러리 500 개이상보유 직원참여도모및책임소재명확화

5 8 목표설정시간단축 3% 영업이익증가 Source: Global Top

8 해야할일을정확히할수있도록하는 Align 기능들 Align 전략연계 성과관리 법적, 중요사항체크 코칭및가이드 팀평가자 팀리뷰 목표관리 작성지원 (SMART) 목표라이브러리 500 개이상보유 직원참여도모및책임소재명확화 평가조정 가시적인비교 부서간목표공유 급여및인센티브와연계 360 o 평가 오픈된리뷰프로세스 평가주체의다양성 포괄적인평가 5.5% 전략투입시간증가 1 8+ 전략의사소통시간단축 목표설정시간단축 3% 영업이익증가 Source: Global Top 3 컨설팅회사가진행한 SuccessFactors 500 개고객사 CxO 대상서베이 2012 SAP AG. All rights reserved. 8

500개이상의 KPI 라이브러리활용가능 목표 Cascading 팀소속누구라도빠르게평가할수있고,

9 목표관리 (Goal Development & Management) SMART Goal((specific, measurable, Attainable, relevant, and time-bound ) 목표마법사기능 약 500개이상의 KPI 라이브러리활용가능 목표 Cascading 팀소속누구라도빠르게평가할수있고, 순위를조회해볼수있음 상위수행자와하위수행자를구분할수있고 코칭할수있음 2012 SAP AG. All rights reserved. 9

360 도평가 (360 Degree/ Multi-Rater) 내외부로부터의다양한평가자그룹구성 평가대상자에대해평가해야할항목을손쉽게구성

14 최적의인재를찾아서개발하는 Optimize 기능들 Optimize 비용절감 15.2% 이직율감소 채용채용홍보참여유도인재검색정보분석 보상인재유지조정예산최적화오류방지 교육교육관리 SNS i-content 외부연계 개발및후임자기개발계획인재평가잠재인재관리최적인재검색 13.7% 내부인력충원증가 65% 직원참여도증가 17% 교육효과증가 Source: Global Top 3 컨설팅회사가진행한 SuccessFactors 500 개고객사 CxO 대상서베이 2012 SAP AG. All rights reserved. 14

채용관리 (SuccessFactors Recruiting delivers better hires) 명확한구인인재요건

보상계획 (Compensation Made Powerful and Easy) 성과별지급프로그램

후임계획 (Succession Planning integrated for execution) 인재검색및추천후보자들을통하여후임자를검색

개발계획 (Career Planning & Development) 전직원의개발계획지원

19 전략이실행의가시화를지원하는 Accelerate 기능들 실행 협업생산성 인력분석 다양한분석을통한정보제공 변화관리촉매제역할 벤치마크자료및전략적인서비스제공 Jam 제반 OJT 교육지원 SNS 개념참여유도직원네트워크매우용이한컨텐츠개발모바일지원 140% 공유및협업증가 14% 프로젝트완료증가 5.4% 생산성증가 4.9% 성과우수자증가 Source: Global Top 3 컨설팅회사가진행한 SuccessFactors 500 개고객사 CxO 대상서베이 2012 SAP AG. All rights reserved. 19

21 JAM (Social & Informal Learning) 사내 SNS 개념수준의내부보안및협업 전직원들이언제, 어디서나접속하며개별그룹지정을통한정보공유 직관적이고비공식적으로다양하게공유정보검색 관련자료나동영상자료공유를통한 Informal learning 효과 다양한모바일지원으로어디에서든활용 모든 BizX 모듈들과연계성 2012 SAP AG. All rights reserved. 21

25 Case-study : Kimberly-Clark 2008 년기준 [Company Profile] 매출 : USD $ 17.9 Billion 정규직 : 53,000 명 / 66 개국 Kleenex, Scott, Andrex, Huggies, Korex 등의브랜드를가진위생제지제품제조기업 150 개국가의 13 억소비자에게제품공급 Mission 각임직원들이매일어떤업무를실행하는가하는것과그업무들이어떻게글로벌업무계획에관련되는지사이에확실한통찰력을제공할필요가있다. [Business& HR Issues] 프로젝트진행을위한신임인사팀장선임 업무영역중복이심했고, 타팀과의협업이중요 20년된평가시스템활용 일부직원들은 5년동안평가되지않았고일부는 18년동안목표설정을하지않았음 각지역별로표준화되지않는방법론활용 CEO의요구사항 : 인사가제공하고있는가치가어디에있고어떤분야에변화를시도해야하는것인가? SVP & CFO 2012 SAP AG. All rights reserved. 25

Case-study : Kimberly-Clark [SuccessFactors Solution] 2004 년도에도입하여현재까지활용 도입모듈 : Goal Management, Performance Management(360 degree feedback 포함 ), Succession Planning 전세계직원대상으로 18 개언어로배포 [Business

26 Case-study : Kimberly-Clark [SuccessFactors Solution] 2004 년도에도입하여현재까지활용 도입모듈 : Goal Management, Performance Management(360 degree feedback 포함 ), Succession Planning 전세계직원대상으로 18 개언어로배포 [Business Impact] 회사가나로부터기대하는부분이무엇인지를이해하게되었으며, 실질적으로연간업무향상도가 16% 이상이되었다고응답한직원이 95% 에달함 직원몰입도가 17% 에서 73% 로상승 팀장의코칭및피드백이연간 12% 상승 코칭수준또한 17% 상승 67% 직원이평가가공정하고정확히이루어졌다고응답 성과문화의정착및성과의기준발전 CEO 지난 5 년동안을회고해볼때 SuccessFactors 를활용한것이우리문화를변화시키는데있어가장중요한단계였다고믿는다. 임직원 무엇보다도성과관리는나를안내해주고, 집중하도록해주며, 올바로일할수있도록바로잡아주는레이더의역할을하고있다. 나는이제글로벌기업의일부분이라고느낀다. 인사 91% 의목표가업무에 Align 되었고전세계직원이 18 개언어로활용하는시스템을단지몇개월에완성했다는점이놀랍다. 한해높은급여를받는것이직원만족의전부가아니다. 성과주의문화에서직원들은다년간적정하다고생각하는급여를받게되면, 체계적인 talent management 의가치를인지하게된다. Amy Warren, HR Business Partner 2012 SAP AG. All rights reserved. 26

27 Case-study : ESSAR group 1969 년건설사로설립 현재 25 개국가에서 Steel, Energy, Infrastructure, IT, Publishing, Agribusiness 등의사업을진행하는인도의최대그룹사중하나 5 년간직원 8,000 명 => 전세계 명으로확장매출 7 Billion USD => 27billion USD 매출로급성장함 2011 년 1 차 4 개월구축적용 ( 인도지역 ) 년기타지역 Roll-out [ Expectation / Result] 1. 글로벌화확산에따른인재통합관리 -> 전세계 Single Instance 글로벌인재시스템확보 2. 활발한기업인수에따른다양한기업문화의조율및기업전략의공유 3. 기업성장에따른시스템확대및추가기능확장의용이성 -> 회사내타시스템과의연계를통해전략실행에필요한사항에대한즉각적인피드백제공 4. 성과관리및인재관리시스템통합 5. 적재적소의인재배치를위한인재프로파일관리 6. 코칭문화확산을통한내부 Best Practices 수립 -> Business Manager와 People Manager의 역할을모두충족시키는 Line Manager 의육성 7. Career Development 를통한직원들의자기개발확대 2012 SAP AG. All rights reserved. 27

28 Case-study : ESSAR group (HR Technology Plan) Manpower Planning Budgeting Tool Personal Cost Planning Job Evaluation Biz Analytics Employee Administration Master Data Payroll Data Personal Details Time & Attendance Data Competency Data Global Payroll Time Management Integration Global Employee Management Claims and Reimbursement Forms Talent Management Succession Planning Career Planning Performance Management System Administration Integration with learning Competency Management Compensation Management Integration with Benefits Competency Management Recruitment Recruitment Activities Internal Job Openings Hiring / Employee ID Generation Organization Management Time and Leave Management Reporting Hierarchy Job Hierarchy Definition Job Pricing Benchmarking Self Service Organograms and Analytics Positive Time Management Integration with Payroll Project Based Time Sheets Leave workflows Travel Management Travel Planning Travel Expenses Compensation Management Administration Bonus / Increments Input to Payroll Employee Self Service Leave Application Personal Details HR Policies Performance Management Letters and Employee Communications Benefit Related Data Training & Learning Management Identifying Training Requirements Integration with PMS Tool Web Based training courses Business Process Platform Monitoring the training progress SF Phase 1 SF Phase 2 SAP 2011 년도인도본사구축시작하여 2012 년전세계법인으로확대 2012 SAP AG. All rights reserved. 28

29 Case-study : Mandiri Bank 인도네시아최대국영은행 직원 2900 명 [Company Profile] 인도네시아내 1537 개지점및 8996 개 ATM, 6 개의자회사운영 5 개국가에서해외사무소운영 [Business & HR Issues] 경제위기전후타 4개의국영은행인수결과하나의은행내에 5개의문화혼용에따른하나의조직문화구축필요 인도네시아최대국영은행 과거 SI개발시스템 직원구축 2900 실패명경험에따른시스템도입에대한회의적인분위기 인도네시아법에따라 인도네시아인건비의내 5% 1537 를브랜치인력개발에, 8996ATM 투입해야운영하는상황에서초기투자비가과도한기존시스템에대한 8개거부감자회사및해외 5개지사운영 현업팀장이 Business Manager 및 People Manager의역할을함께할수있게하는육성필요 조직전체의성과주의문화구축필요 2012 SAP AG. All rights reserved. 29

30 Case-study : Mandiri Bank SuccessFactors SI development 비용 1 x (over 5 years) 3.5 x (over 5 years) 예산 인사 & 교육예산 투입직원 3 명 15 명 구축기간 전체모듈구현까지 9 개월소요 별도예산편성 & 운영예산 최소 2 년예상 [SuccessFactors Solution] 2009 년도에도입하여현재까지활용 도입모듈 : Goal Management, Performance Management(360 degree feedback 포함 ), CDP, Succession Planning, Compensation, Learning, JAM 을순차적으로도입 범위전직원인사팀 장비별도장비필요없음큰범위차지 기능오픈 단기간동안순차적오픈 장기간동안순차적오픈 교육 강사 : 4 명 800 명직원대상 4 개월간의 TTT 명직원대상 1~2 개월사용법교육 강사 : 20 명 20 명직원대상 1 개월교육 200 명인사팀대상 2 개월교육 사용자편의성 Yes No Mandiri HR Strategy 2012 SAP AG. All rights reserved. 30

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Omni Channel Commerce 동향 및 사례 옴니채널실현을위한 전자상거래플랫폼 (hybris) 전략 SAP 서비스사업부김태훈이사 목 차 I. 전자상거래시장현황 상거래시장에서전자상거래시장으로의변천전자상거래시장의진화 : 옴니채널전자상거래시장의인프라구축현실 II. SAP 의협업을위한제안 SAP hybris : 플랫폼베이스의전자상거래목표시장 SAP hybris : 전자상거래협업을비즈니스모델 III. 왜 SAP