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2 솔루션구현사례및 IBM ODW 소개 -IBM ODW 샘플화면소개및 UC 2 서비스모델 IBM Korea Software Group SungKyu Park (psk@kr.ibm.com)

3 목차

4 Workplace 의중요성 Workplace 의중요성은여러보고서에서이미거론되고있음. 궁극적으로 Knowledge Worker 의모든일들은단일작업장 (workplace) 내에서유기적으로처리되게될것임. IBM : On Demand Workplace ( ODW ) Forrester: Information Workplace Gartner: High-Performance Workplace IDC: Enterprise Workplace High- Performance Workplace 는 2007 년말까지 CIO 가추진해야하는 Top 5 대과제중의하나이다. Gartner 파트너와의 Collaboration 은기존사업영역을넘어새로운비즈니스기회를창출한다. The New York Times 선진기업은임직원과파트너, 의사결정자들사이의빠른협업에그들의전략을 focus 하도록한다. Gartner 차세대 Information Worker 는가시성이높고, 통합된 Information Workplace 어디에서고원하는것을얻게될것이다. Forrester 미래에는궁극적으로 Knowledge Worker 들이보다독창적이고, 생산적이며시장의혁신을주도하도록지원해야한다. Sloan School of Management, MIT Contextual Collaboration 은 end-toend 비즈니스프로세스의일부가된다. Gartner 정보관리의 trend 는 Collaboration 서비스가비즈니스어플리케이션과프로세스에내재되어사용되어지는것이다. Gartner Collaboration 이직접적인 Benefit 을내지않는다할지라도 Collaboration 의간접적인 Benefit 은전통적인투자에서얻는이익을초과할지도모른다. Gartner

5 IBM On Demand Workplace(ODW) 란무엇인가? VISION 인트라넷포탈이추구하는궁극적모습 Value Proposition Vision 의추구로회사와임직원에게전달되는가치 기업내지식근로자가기술적인복잡성을인식하지않고언제, 어디서나다양한형태의사내정보, 컨텐츠, 지식, Application 등을 Access 할수있게하는Unified Intranet Portal 및유관체계를의미 Strategic Direction Governance 전략을실행하기위한조직, 프로세스, measurement, standard Technology Vision 및 Value 성취를위한전략적방향 기술적관점의기능구조, Infrastructure, Global operation Service 전략적방향및사용자역할별요구사항에의거해최종사용자에게제공되는기능또는 Contents 최종사용자

6 서비스모델구성시고려하여야할통합패턴특징 Simple 배우기쉬워야함 HTTP based API with XML, JavaScript and HTML formatted output 초보개발자로부터고급개발자사이의 Gap 이최소화되어야함. 사용자의쉬운제어 Open 클라이언트혹은플랫폼에상관없이사용자는접근이가능하여야함. 개방형표준준수 : XML, HTTP, JavaScript, Atom, RSS, REST Extensible 개방형표준준수의확장 (XML, HTTP, Atom, REST style etc ) 다른 ISV 혹은벤더에의한확장이용이함

7 발전방향 - 구성요소 모든조직의목표는비즈니스성과를올리는것이며, 이를위해개인적이고제어하에있는컨텐츠및지식을공개되고동적인형태의콘텐트로공유되기를원합니다. Public Private Communities Team rooms Websites and Forums portals Web Online conferencing presence and Expertise instant profiles messaging Individuals Books and journals Taxonomies Data, information, and Directories documents in shared Classrooms databases Conferences Telephone Traditional Time Web1.0 Platform across the enterprise and beyond Online reputation RSS feeds As new sources and methods to share knowledge appear, none of the old disappear Web2.0 Social software: Blogs Wikis Social bookmarks Tagging Voting Podcasts and videocasts

HR, electronic forms etc Launch of w3.ibm.

0 Release: Standard design & navigation.

tools, Bluepages, MyNews, Editorial channels, scorecard, Market report

8 IBM ODW evolution Web 2.0 을도입중 (Portal) VM and Profs: , news and announcements, calendar, HR, electronic forms etc Launch of w3.ibm.com Homepage: News, links etc 17,800 page views per day Version 2.0 Release: Standard design & navigation. 38K page views per day Versions 3 & 4: Information Central: Web based tools, Bluepages, MyNews, Editorial channels, scorecard, Market report etc. 500k page views Version 5 & 6: Profile, dynamic content, Taxonomy, Integrated Search ODW V8/R1 & ODW R2 True Portal solution 1.8m page views

9 팀커뮤니티지원 (Quickr)

10 미디어라이브러리

11 공유문서라이브러리

12 소셜네트워크지원 - Small Blue (Connections) Small Blue 는특허받은 AI ( 인공지능 ) 과 Large-scale Information Search Technology 를사용해 Social Network 을추론하고, 순위를추천합니다. 목적자동화된전문가모델링및협업에서의전문가검색, 동적인 Social Network Analysis 제공 시스템지원유형 SmallBlue Ego 개인적인인맥관리를위한툴 What do I know about my colleagues? I remember one of my friend knows about Social Network Analysis Hmm, who is he? I can not recall SmallBlue Find 전문가추천및검색툴 ( 기업내 / 외부 ) I want to recommend my colleagues to you She can help you solve your questions (or sign contracts.. ). Alice down the aisle may also recommend someone to you Bob may think of someone, too SmallBlue Connect 조직에서의 social network analyzer Could you tell me how I can reach your colleague? She is on vacation now. Does she have other co-workers who my be helpful as well? 확장 3 rd Party 연동을위한플러그인제공 (Browser, Mail, Messenger, Office, Web)

13 소셜네트워크구현사례 13

14 Activity Centric Computing 구현 (Task vs Activity)

15 UC 2 (Sametime ) Yahoo, AOL, Google, MSN*** 과 ST 연동 신규개발된 ST 플러그인자유탑재 다른직원들의브로드캐스트된공개질의수락옵션 블로그등록관리 VoIP, IP Telephony 전직원들이참여토론하는 Freejam LivePoll 인 PollCast 공개질의를위한그룹, 필터등다양한관리 Web Conference 연동화면공유, File Send, 채팅기록저장자동인사말, 말리부 ( 사이드바 ) 질문 / 답변을검색해서, 참조특정커뮤니티멤버들에게 Alert 필요한사람들메시지 broad cast

16 통합 Rich 클라이언트 (Notes)

17 목차

18 의리우IBM UC 2 비전 비젼IBM 의비전은 Unified Communications Unified Communications 경험을통해보다쉽게사람을찾아커뮤니케이션및협업을수행함으로써비즈니스혁신과민첩성을도모한다. IBM의이러한비전은다양한벤더환경상에서 Presence, Instant Messaging, , Unified Messaging, Web, Voice, Video, Telephony, 비즈니스애플리케이션을통합하는개방적이고확장성있는소프트웨어플랫폼을제공함으로써구체화된다.

19 1. Community 기반협업과소통 메신저서비스뿐만아니라다양한커뮤니티 / 조직속에서실시간토론, 설문, 발표, Q&A 등을통하여원하는정보를얻게됩니다. Instant 기술문의사항에대하여응답을실시간으로받을수있으며, 저장된응답을조회가능 Instant 질문사항에대하여온라인사용자간의실시간토론공간 Instant 이벤트, 공지사항, 전달사항, 서버작업등공지메시지전송 Instant 설문조사에대하여응답한사용자들의결과를실시간그래프형태로보여줌 Instant 기반프리젠테이션자료를공유하여전달하는기능

20 2. 오피스문서기반협업과소통 블로그, 위키, 팀룸, 라이브러리 다양한공간의문서를공유하며, 실시간협업을통한보다빠른업무수행 / 신속한의사결정

21 3. Unified Meeting 을통한협업과소통

22 4. Persistent Chat 기반협업과소통 조직과부서를뛰어넘어프로젝트성격을가지는업무중요도증가커뮤니케이션내역을지속적으로보관 / 관리할수있는채팅룸 1 3 2

23 Persistent Chat - 채팅룸 Dashboard

5. Activity Computing 기반협업과소통 당신의일을편성하고, 다음단계를계획하고,

Reference Related Activity Objects Membership Tags

24 5. Activity Computing 기반협업과소통 당신의일을편성하고, 다음단계를계획하고, 다른사람에게당신이매일수행하는것들을쉽게협업에사용할수있습니다. My Activity Content Tag(s) Reference Mail Message Tag(s) Comments Tag(s) Comments Reference Reference Reference Related Activity Objects Membership Tags Activity entry Tag(s) Reference Content Reference Activity entry Tag(s) Reference

25 Activity 기반작업공간및사용자협업 2 1 3

26 6. Bookmark 공유기반협업과소통 서버기반의다른사람이공유해놓은 책갈피 를발견, 온라인자원의 책갈피 의가치를편성하고공유한다. 책갈피에대한중앙저장소보관및관리 Discover Discover People Connect Connect 태그 기능적용 (tagging/folksonomy) 책갈피에대한토픽별 RSS Feed 기능 Execute Execute Internet 및 Intranet 책갈피모두활용 Share Share 공유 / 개인책갈피기능제공

27 Bookmark 기반작업공간및사용자협업 2 1

28 목차

웹 2.0, 소셜소스트웨어지원 IBM 의지원툴 To do Bookmarking Databases/files Forums E-mail Phone Distribution lists Access IBMers CUSTOMERS PARTNERS PROSPECTS Activities IBM Lotus Connections ( 소셜 ) IBM Lotus

29 웹 2.0, 소셜소스트웨어지원 IBM 의지원툴 To do Bookmarking Databases/files Forums Phone Distribution lists Access IBMers CUSTOMERS PARTNERS PROSPECTS Activities IBM Lotus Connections ( 소셜 ) IBM Lotus Sametime (UC 2 ) Client Client Jams Jams Paxos Paxos Dogear Connections Blogs Media Library BlogCentral Team Blogs Wikis WikiCentral IBM Lotus Quickr (Team) Instant Messaging Sametime Web Web Conferencing Blue Groups Communities VoIP Sametime 7.5 Profiles Sametime Web Conference Fringe Federated search Hosted service Blue Pages RSS / Atom OmniFind Faceted search Downloads Directories Awareness Finding Sharing Try before buy PoC Subscribing Syndication IBMers Lotus Lotus Greenhouse ThinkPlace IBM IBM developerworks TAP Jams IBM IBM Alphaworks Symphony Many Eyes Mashups QED Wiki Pulse Polls Participation Interaction Read/Write Innovation New ideas Life Cycle Data volumes Responsiveness User access

30 IBM 은새로운서비스모델에대한총체적인솔루션을보유하고있습니다. Lotus Software 는 Enterprise 2.0 의기술과서비스를기업환경에적용합니다. 이는 공유와참여 라는 Web2.0 의정신과생산성향상및 IT 요구사항을수렴하여제공합니다. and calendaring Business Processes Feeds Office Apps Legacy and New Apps and Data Bookmarks Blogs Personal profiles Instant messaging Communities Forms Documents Dashboards Activities

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