MDM기반의 기준정보관리체계혁신 Master Data Management
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1 MDM 기반의기준정보관리체계혁신 Master Data Management 오세창 대표컨설턴트 TOBEway
2 Agenda 1. Master Data Management Overview 2. Master Data Management Project 3. SAP NetWeaver MDM MDM Scenarios SAP 2009 / Page 2
3 SAP NetWeaver Master Data Management 1. Master Data Management Overview SAP 2009 / Page 3
4 MDM Overview The Master Data Challenge 대부분의회사들에서기준정보는상호연결되지않은여러개의시스템과데이터베이스에분산되어저장되어사용되고있습니다. 관리되지않는기준정보는부정확하고, 상호불일치하며, 불완전하여비즈니스프로세스의효울성을저하시키고, 최적의의사결정의할수없도록합니다. Is this the same customer? CustID Name Street W. Smith 100 Park Av. ZIP 12345? CustID Name Address W0605 Bill Smith 100 Park St. ZIP Lacks one view of customers across all channels Sub-optimal view impacts customer facing transactions Customer data problem that leads to poor sales effectiveness SAP 2009 / Page 4
5 MDM Overview Quality Master Data 효율적이고오류없는비지니스프로세스실행을위해고품질의마스터데이터관리는필수요건입니다. 정확성 (Accuracy) 표준과정의된양식에부합되는정보를제공해야합니다. 일관성 (Consistency) 모순되거나중복된정보가배제되어야합니다. 완전성 (Completeness) 프로세스실행을위해필요한모든정보를담고있어야합니다. 유효성 (Validity) 잘못된정보를보유하지않아야합니다. 최신성 (Timeliness) 적시에최신의정보가제공되어야합니다. 통찰력 효율성 유연성 Quality Master Data SAP 2009 / Page 5
6 MDM Overview What is Master Data? 기준정보 (Master Data) 는회사의비즈니스프로세스를수행하고분석하는데공통적으로사용되어지는비즈니스개체에대한핵심정보 제품정보 (Product) 제품특성, 규격, 중량 색상, 모양등. 고객정보 (Customer) 고객이름, 주소 전화번호, 기타속성정보 Master Data the critical nouns of a business Statitic data Shared 공급자정보 (Supplier) 공급자이름, 상위조직, 주소 전화번호, 기타속성정보 직원정보 (Employee) 사번, 이름, 직책 / 직급, 주소 부서등. SAP 2009 / Page 6
7 MDM Overview Master Data Domains 기준정보는회사별로비즈니스에서의중요도, 애플리케이션간의공유정도, 변경주기및관리프로세스, 관리성숙도등에따라관리대상기준정보는달라집니다. Who : Party Customer Vendor Employee Organization What : Item Product Material Structure What : Object Facility Asset Where : Place Location How : Spec Routing Quality How : criterion Account Cost SAP 2009 / Page 7
8 MDM Overview 기준정보관리의필요성 기준정보관리의이슈 데이터의중복 - 개별시스템별, 응용시스템별, 조직별중복관리에따른관리비용증가및데이터품질저하 데이터의불일치 - 반복적으로불일치데이터의조정작업을위한자원소모 부정확한기준정보에기인한비즈니스이슈 Business Inefficiency - 생산성저하, SCM 비효율초래,, 고객불만족, 마케팅노력허비 Business Change 대응력결여 - 신제품또는서비스의도입 / 퇴출, 기업합병 / 매각, 신기술등장 / 성숙에따른 Master Data의변화요구에대응불가로문제악화 저품질기준정보로인한분석의이슈 부정확한리포트 - 부정확한데이터에기초한잘못된의사결정 - 문제악화 SAP 2009 / Page 8
9 MDM Overview 기준정보관리의필요성 - ERP 프로젝트성공의필수조건 1. 기준정보관리혁신 Before : 표준화 (Standardization) ERP프로젝트는업무코드및기준정보에대한새로운체계, 프로세스, 역할정립이필요합니다 ERP에서필요로하는업무코드및기준정보에대한 PI( 경영혁신 ) 표준체계수립및거버넌스정의 ERP 시스템은고품질의데이터를요구합니다. ERP 기준정보의데이터의품질은 ERP 프로젝트의성공에결정적인요인 사전또는 ERP 프로젝트기준중지속적인데이터표준화 ( 데이터검증, 정제, 보강 ) 향후 ERP성과를측정하기위해 ERP 도입전데이터의품질수준측정 Cut-off : 데이터이전 (Data Migration) 효율적인방법으로필요데이터를기존시스템에서추출, 정제, 변환후, 적재하여야합니다. 데이터의추출, 정제, 변화, 적재작업의효과적 / 효율적수행 제한된 Cut-off 준비시간내에수행 After : 기준정보통합 (Integrated Master Data Management) ERP와 Legacy간의업무코드및기준정보에대한통합방안이필요합니다. ERP와 Legacy 시스템간에통합비용을고려한업무코드및기준정보통합방안확보필요 ERP Master 테이블을통해추가관리속성을모두담기어려움. ( 개발비용, 시간, 기능상의제약 ) SAP 2009 / Page 9
10 MDM Overview What is Master Data Management? MDM 은비즈니스의수행과분석의기반이되는기준정보 (Master Data) 를전사차원에서통합적으로관리함으로써일관성 (consistent ) 있고정확하게 (accurate) 생성하고유지하기위한원칙, 프로세스, 도구, 솔루션의총합이다. MDM is the set of processes to create and maintain such a single view through a physical or logical hub, including policies and procedures for access, update, and overall management of this central resource and its coordination with other participating systems across the enterprise or, in some cases, across enterprises. - IDC MDM is a system of business processes and technology components that ensures information about business objects, such as materials, products, employees, customers, suppliers and assets, is current, consistent, and accurate wherever they are used inside or exchanged outside the enterprise. - AMR Research MDM is the practice of defining and maintaining consistent definitions of business entities, then sharing them via integration techniques across multiple IT systems within an enterprise and sometimes beyond to partnering companies or customers. - TDWI (The Data Warehousing Institute) Governance Process Solution MDM ETL EAI Data Quality
11 MDM Overview Core MDM Scenarios 마스터데이터통합 Consolidation 마스터데이터조율 Harmonization 중앙마스터데이터관리 Central Management Unification Master Data SAP 2009 / Page 11
12 MDM Overview 마스터데이터관리를통한밸류창출 Business Intelligence & Enterprise Analytics 효율적인 MDM 구현을통해다양한밸류를기대할수있습니다. 360 View of the Enterprise Single Version of the Truth Drives Business/Services Revenue Enables Enterprise Performance Mgmt Business Integration & Interoperability Effective Product/Services Development Improved Sales / Time To Market High Data Quality (enterprise level) Drives BI & DW Revenue High Quality Services & Business Operation services MDM services services Process & People Alignment Better Reporting & Access capabilities Better Enterprise DW/ODS/Data Marts Better Enterprise Analytics capabilities Drives People Revenue Incites Quality Culture across Improved Change Management Enhanced Knowledge Management More effective organization & processes Drives Technology Revenue Effective IT Operations & Maintenance Increased availability & performance High Availability, Scalability, Security Portals, Content Integration, BAM Smoother integration between systems SAP 2009 / Page 12
13 SAP NetWeaver Master Data Management 2. MDM Project SAP 2009 / Page 13
14 MDM Project 기준정보관리혁신 기준정보를회사의전략적정보자산으로활용하기위해서는기준정보관리체계를혁신하여야하며, 이를위해서는표준체계를고도화하고, 데이터품질을제고하며, 사용자중심의시스템화를이루어야합니다 거버넌스프로세스품질지표구조 표준체계 (Architecture) 프로세스정립 책임과역할, 권한 품질지표 구조 ( 분류 / 속성 / 식렵체계 ) 기준정보관리 Innovation Data 품질제고 데이터수집검증 기존데이터정제 품질평가와지속적개선 사용자중심의시스템화 사용자중심의데이터서비스 효율적인기준정보중앙관리 통합과연계의자동화 SAP 2009 / Page 14
15 MDM Project TOBEway MDM 방법론구조 품질관리 Quality 데이터품질지표 데이터품질분석 지속적품질개선 기준정보오너쉽 사용자권한관리 거버넌스 Governance 프로세스 Process 등록 / 수정 / 중지 수집 / 통합 데이터수집및정제 Data Value 기준정보모델 Metadata Meta Data 기준정보응용시스템오너쉽 Application 사용자권한관리 데이터수집 데이터검증 데이터정제및보강 전사기준정보모델 분류체계 / 속성체계 식별체계 / 표기표준 사용자서비스 중앙관리 통합및배포 SAP 2009 / Page 15
16 MDM Project MDM Project? MDM PROJECT = 컨설팅 + 클린징 + 솔루션커스터마이징 + ETL/EAI + 개발 / 변경 표준체계혁신마스터데이터표준화 MDM 구현기준정보통합 ERP/Legacy 변경 품질체계정의 (KPI, 측정방법 ) 거버넌스정의 ( 오너쉽, 전담관리자, 권한, 역할 ) 프로세스정의 ( 등록, 수정, 중지, 수집, 통합절차 ) 식별체계, 분류체계, 속성항목정의 대상기준정보의수집및정제 ( 현업 Working Group 참여 ) 정제된기준정보데이터의 MDM 시스템업로딩 사용자중심의기준정보검색및조회기능구현 효율적인기준정보중앙관리기능 등록 / 변경 / 중지등관리기능 ( 워크플로우 ) 추가기능개발 워크플로우통합 (SSO, 결재 ) ERP 및 Global ERP 와데이터통합구현 MES 등 Legacy 와데이터통합구현 ERP 변경 Legacy 변경 Data Migration SAP 2009 / Page 16
17 SAP NetWeaver Master Data Management 3. SAP NetWeaver MDM 7.1 SAP 2009 / Page 17
18 Composite Application Framework SAP NetWeaver MDM SAP NetWeaver PEOPLE INTEGRATION Multi channel access Portal Collaboration INFORMATION INTEGRATION 고객, 종업원, 공급사, 제품, 자재등필요한모든마스터데이터를관리 다양한시스템에존재하는마스터데이터를통합 (Consolidate), 정제 (Cleanse), 보강 (Enrich) 및동기화 (Syndicate) Bus. Intelligence Master Data Mgmt Knowledge Mgmt PROCESS INTEGRATION Integration Broker Business Process Mgmt APPLICATION PLATFORM J2EE ABAP DB and OS Abstraction Life Cycle Mgmt 비즈니스통찰력을위하여 business intelligence 와연계운영활용 정보의신뢰도를검증 / 보강하기위하여 Business Objects 의 DI/DQ 연동을활용 마스터데이터에대한완벽한 Governing Model 제공 전세계적으로 24 개산업군에 750 여개의고객 SAP 2009 / Page 18
19 SAP NetWeaver MDM NetWeaver MDM 구조 SAP NetWeaverPortal iviews UWL Guided Procedure Portal / Web 환경 검색 / 조회 데이터관리 OCI Import Server 파싱 구조적매핑 값매필 레코드매칭 키매핑 사용자환경 데이터매니저 임포트매니저 신디게이터 Master Data Server MDM 주요 Services Memory Cache Database Abstraction 리포지토리관리 전용 C/S 환경 이미지매니저 퍼블리셔 Syndication Server 추출 구조적매핑 Value Mapping Number Assignment 키매핑 SAP BOBJ XI 3.0 Data Services MDM Enrichment Controller DB Views SAP NetWeaver PI SAP NetWeaver AS SAP NetWeaver PI Inbound Processing API / Monitoring Outbound Processing SAP NetWeaver PI MDM Adapter SAP 2009 / Page 19
20 SAP NetWeaver MDM NetWeaver MDM 핵심기능 Master Data Integration 중앙의 MDM 저장소와로컬비즈니스어플리케이션간정보교환지원 (Information Exchange) 원격시스템으로부터데이터추출및동기화지원 (Extract & Syndication) 마스터데이터접근을위한 API 및웹서비스제공 Master Data Operation 마스터데이터처리를위한관리도구제공 마스터데이터규칙및처리를위한기능제공 Master Data Quality 전사적인마스터데이터의고품질수준을보장하기위한품질관리기능제공 이기종시스템간일관된마스터데이터를유지하기위한양질의마스터데이터제공 SAP 2009 / Page 20
21 SAP NetWeaver MDM NetWeaver MDM 솔루션특징 다양한마스터데이터를단일플랫폼에서관리 주요마스터데이터모델 ( 제품 / 자재, 고객, Vendor, 직원, Business Partner, Article 등 ) 및주요 Business Contents 제공 Product Business Partner Customer 유연한데이터모델링지원을통한복잡한데이터분류및계층구조의처리 다양한시나리오처리를위한구조 (Consolidation, Harmonization, Central Management) Material MDM Data Models Supplier 개방형 ( 플랫폼, Database, 최신기술적용및다양한 API) 아키텍쳐 마스터데이터와연관된 Contents 를비즈니스로활용 (Catalog, Web Publish, Catalog Book) 다양한검색조건의제공및빠른검색속도 Article Employee SAP 2009 / Page 21
22 SAP NetWeaver Master Data Management 4. MDM Scenarios SAP 2009 / Page 22
23 MDM Scenarios Customer Data Integration Rich Product Content Management Supplier Management/Global Spend Mgmt Employee/Human Resource Mgmt Global Data Synchronization Information Quality Management (BI-MDM) Central Mgmt using Guided Procedures Procurement Catalog Mgmt (SRM-MDM) Chart of Account Integration SAP 2009 / Page 23
24 MDM Scenario - Spare Parts Management 시나리오개요 기존에보유중인 Spare Part 를신규구매하지않도록사용가능한아이템을찾아낼수있는단일데이터소스구축필요 비즈니스요구사항및당면과제 회사가가진모든예비부품에대한뷰부정확세계각국에흩어진구성품및예비부품정보통합필요부품과구성품의속성, 모양, 치수, 분류별웹기반검색필요부품에대해일관적이고정확한전체지식을가진인력필요 MDM 솔루션요구사항 데이터저장, 분류, 검색기능백만건이상의대용량데이터처리능력계층적분류체계와분류별속성체계지원 SAP 2009 / Page 24
25 MDM Scenario - Spare Parts Management - 고객사례 : KONE Legacy MD Tool SAP USA SAP EUR SAP ASIA 단일소스 MDM 품목코드화 (+ 고객, 업체 ) 일반데이터 & 속성 중복제거 데이터유지보수 ( 신규코드생성 ) PLM SAP EUR SAP USA SAP ASIA Spare part Systems Single Box 통합이후해외 SAP 및레거시에서는신규코드생성하지않음 NonSAP SAP 2009 / Page 25
26 MDM Scenario - Spare Parts Management 텍스트로검색 - 웹검색유사 - And/or 기능포함 - 빠른결과조회! SAP 2009 / Page 26
27 MDM Scenario - Spare Parts Management 분류체계를통해검색을구조화 - 업계분류기준과반영 - 속성값은 category 에따라종속 SAP 2009 / Page 27
28 MDM Scenario - Spare Parts Management 중복데이터의파악및병합 SAP 2009 / Page 28
29 MDM Scenario - Chart of Account Integration 시나리오개요 회계시스템의관리대상이되는표준계정과목을여러시스템간에통합해야함. 비즈니스요구사항및당면과제 정확한계정정보를획득하기위한단일소스를확보하기위해대규모기업에게는하나의중앙저장소가필수 올바른재무의사결정을위해서는계정데이터의정확성이관건 계정데이터를중앙에서관리하여비용절약 통합된데이터를바탕으로정확한분석을실행하여개선된비즈니스의사결정지원 MDM 솔루션요구사항 모든계정에대한 360 뷰 계정데이터관리및유지용이성 하나의변경건에대한전사적전파 CoA 를기준으로데이터분석의정확성및신뢰성확보 SAP 2009 / Page 29
30 MDM Scenario - Chart of Account Integration 중앙에서글로벌 Chart of Accounts 변경 모든로컬 CoA 담당자에게매핑작업공지 로컬담당자매핑완료 BCS 로해당데이터전달 중앙에서글로벌 CoA 수정 워크플로우를통한수정사항전달 Global local 계정매핑 확인완료 매핑결과배포 MDM SAP Enterprise Portal SAP Guided Procedure (Workflow) SAP NetWeaver Process Integration SAP Non- SAP SAP 2009 / Page 30
31 MDM 기반의기준정보관리체계혁신 효율성과통찰력, 유연성확보를위한지속성장가능한 IT 인프라확보 Simon Sechang Oh Representative Consultant CEO TOBEway Suite 2311, 23F, Prime Center, 546-5, Guui Gwangjin, Seoul , Korea T E change@tobeway.com W SAP 2007 / Page 31
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