Corporate PPT Template

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규필 한
5 years ago
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2 ASC Director ASC / CRM Oracle Korea

3 Sales Service Solution ERP

4 Agenda Extended ERP CRM Oracle CRM Oracle CRM

5 Extended ERP

9 Extended ERP

10 CRM

11 CRM

12 CRM

13 Oracle CRM

14 Oracle CRM Design Concept

15 Oracle CRM Product Strategy

16 Oracle E-Business Suite

17 Oracle CRM Solution Analytical Applications Business Applications Interaction Channels Customer Model Common Components E-Business Suite Shared Components E-Business Foundation Marketing Intelligence Marketing Trade Management Telephony Predictive Dialer, Call Center Connectors Universal Work Queue Territories Escalation Manager Trading Community Orders istore Product Catalog Contracts Customer Intelligence & Interaction Center Intelligence Incentive Comp. Sales Intelligence Field Sales (OSO) Quoting Center Scripting Interaction History Resources Tasks Customers Online Pricing Engine Billing Proposal Adv. Pricing Interaction Blending Adv. Inboud Adv. Outbound ebusiness Platform Mobile Field Service/ Wireless Option Wireless (WAP) User Management Calendar Assignment Manager Configurator Quotes Common Application Architecture & Schema Service & Contracts Intelligence Field Service isupport Adv. Scheduler Inventory Setup Online Service Contracts Tele- Sales Tele- Service Mobile (Laptop, PDA) Knowledge Base Notes 1-to-11 Fulfillment Workflow Demand Depot Repair Spares Mgt.

18 Integrated CRM Solution ERP Applications Operational Single Customer Data Cust 1 data 1 data 2 data 3 C ust 2 C ust Cust 3 1 data 1 data 2 data 3 C ust C 4 ust 2 C ust C 5 ust 3 Cust C 6 ust 4 data 1 data 2 data 3 C ust C 7 ust 5 C ust Cust 8 6 data 1 data 2 data 3 C ust C 9 ust 7 C ust C 10 ust 8 C ust 9 C ust 10 Analytical CRM Customer Warehouse

19 Oracle Marketing

20 Oracle Sales

21 Oracle Service

22 Oracle Interaction Center

23 TCA(Trading Community Arch.) & (Classification) (Person Party (Organization (Party Relationship) Profile) Party Profile) (Customer Account) (Relationship Party) (Person Party) (Organization Party) (Group Party) (PARTY: & & & ) (Account Site) & (Party Contact Use) (Party Site) (Party Relationship) (Account Site Use) (Contact Point) (Party Site Use)

24 Oracle CRM

25 ERP Solution Develop Product Development Solution Plan Planning Solution Oracle ERP Solution Procure Manufacture Fulfill Procurement Solution Manufacturing Solution Fulfillment Solution Oracle CRM Solution Service Service Solution Maintain Maintenance Solution

26 Product Development Solution I n te r n al E xt e r n a l Engineering Marketing Customers Suppliers Design Collaboration Knowledge & Change Mgmt Repository Ver.. 4 Secure Access w o r k f l o w d r I v e n Analyze Requirements Select Suppliers Create HL/Detail Design Negotiate & Cost Prototype & Test Release to Mfg Process Improvement Manufacturing Purchasing Planning Order Management Service

27 Planning Solution Customers Suppliers Supplier Visibility Portal Collaborative Demand Plan Demand Planning Process Collaborative Forecasting Exceptions Portal Collaborative Supply Plan t = hours Supply Planning Process Internet Exceptions Demand Planning Adv. Supply Chain Pln. Inventory Optimization Global Order Promising

28 Procurement Solution Demand Planning & Scheduling Design & Engineering Self-Service Service Integrated Intelligence RFx Auction Offers Approval Procurement Process Automation Purchase Order Quotes Bids Counteroffers Sourcing Receipt Payment / Reconciliation (Collaboration) Portal Messaging: XML / EDI EFT/Check Statement Suppliers Banks

29 Manufacturing Solution Sample Analyze Adjust Order Management Product Development Planning Purchasing / Warehouse Mgmt Discrete/ Repetitive/ Lot-based Process CTO ETO MTS Mixed Mode Flow Project Suppliers Subcontractors

30 Order Fulfillment Solution Web Store Call Center Sales Service Contract Release XML/EDI Order Tracking Carrier Management Purchasing Planning Manufacturing Finance Warehouse Management Transportation Management

31 Service Solution Self- Service Phone Rapid Resolution Customer/Prod Info, Knowledge Base Delivery Options Identify & Verify Secure Access Agent Assisted Analyze Exchanges Workflow Automation Proactive Service Prioritize Plan & Schedule Service Parts Logistics Contract Entitlements Repair / Resolve Intelligence Field Service In-House Repair Debrief Close & Bill Messaging (XML/EDI) Shipping / Receiving Mfg Inventory Human Resources Billing

32 Maintenance Solution Maintenance Requirements Engineering Specifications Production Schedules Self-Service Create W/O Planning: Planning: Maintenance Maintenance ( ( ) ) Planning: Planning: Predictive Predictive ( ) ( ) Dynamic Plan Adjustments Approve HR: Skills Execution: Workflow Driven Dispatch Meter Readings Planned Usage Complete Estimated Life Inspection Limits Unplanned Unplanned Purchasing Inventory Benefits: Optimize Utilization Maximize Safety & Compliance

33 PL

34 / / N 2

36 Oracle CRM

37 CRM Front Office CRM Source: Insight Technology Group

38 Q U E S T I O N S A N S W E R S

歯목차45호.PDF

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