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1 Journal of the Society of Korea Industrial and Systems Engineering Vol 27 No 4 pp59 68 December 2004 환경친화적물류시스템의환경물류연구 * A Study of the Reverse Logistics Information Factors for Environmental Conscious Logistics System Hyun-Soo Kim School of Advanced Industrial Engineering Kyonggi University Recently shifting channel power is forcing supply chain to take back products As you can imagine returned product has always been a problem for all parties in the supply chain due to the disruption in operations and a headache in processing returned products Therefore every member of supply chain should respond to reverse logistics activities particularly for the return handling process Under such a strong demand of efficient and cost effective reverse logistics activities particularly for the return handling process the information system should be implemented and participated in intensively This study analyzed the reverse logistics information factors for environmental conscious logistics system limited to returns from customers/consumers The results provide reverse logistics information factors based on the return handling process which can be used as benchmarking for companies seeking implementation of an efficient return handling system reverse logistics reverse logistics information factors return handling process 1 서론1) 21 3 ( ; 1998 ) ( ; 2001 ) ( ; 2003 ) [28] [67915] 2 문헌조사 * 2003

2 김현수 < 그림 1> 환경친화적물류시스템 [5] (IT) < 1 > ( ; forward logistics) ] [1] (reverse logistics) [ [14] 50 [20] [6] [5614]

3 환경친화적물류시스템의환경물류연구

4 김현수 3 환경친화적물류시스템의물류정보화필요성 [1318] 4 반품처리관련환경물류시스템 [12] < 1> [3426] [23] < 2 > < 2> [2] 41 반품신청을위한환경물류 < 3 > / /

5 환경친화적물류시스템의환경물류연구 < 그림 2> 반품처리관련환경물류시스템의프로세스 FAX / < 그림 3> 반품신청채널의형태 / < 1>

6 김현수 42 반품관련자료입력을위한환경물류 Rogers Tibben-Lembke gatekeeping' gatekeeping (3PL) [20] gatekeeping < 2> < 표1> 반품신청을위한환경물류및 < 3> < 표 3> 반품신청고객관련환경물류정보화요소 ( ) < 표2> 반품신청접수채널관련환경물류정보화요소 ) ( ) ( ( / ) ( ) ( ) ( FAX ) ( ) ( / ) ( )

7 환경친화적물류시스템의환경물류연구 < 4> < 표 4> 반품신청제품관련환경물류정보화요소 43 반품신청의승인관련환경물류 ( ) ( ) ) ( < 4> gatekeeping' < 그림 4> 반품신청의승인검토프로세스

8 김현수 44 실제적반품접수관련환경물류 FAX [2934] [303133] (return goods authorization RGA) < 5> [27] < 표 5> 반품신청승인관련환경물류정보화요소

9 환경친화적물류시스템의환경물류연구 [32] < 6> < 표6> 반품접수관련환경물류정보화요소 < 8> (3PL) [11] 45 최종접수된반품의상태분석을위한환경물류 < 표 8> 반품의실제적접수후상태분석관련환경물류정보화요소 ( ) < 7> ABC < 표 7> 반품의실제적접수후상태확인관련환경물류정보화요소 5 결 론

10 김현수 50 [20] 참고문헌 [1] 7 ; 2001 [2] ; 2002 pp [3] Andel T; Reverse Logistics A Second Chance to Profit Transportation & Distribution July 1997 [4] Andel T and Aichlmayr M; Turning Returns into Cash Transportation & Distribution August 2002 [5] Bardi EJ Raghunathan TS and Bagchi PK; Logistics Information Systems The Strategic Role of Top Management Journal of Business Logistics 15(1) [6] Barry J Girard G and Perras C; Logistics Shifts into Reverse Journal of European Business September/October 1993 [7] Cairncross F; How Europe's Companies Position to Recycle Harvard Business Review March-April 1992 [8] Daugherty PJ Myers MB and Richey RG; Information Support for Reverse Logistics The influence of Relationship Commitment Journal of Business Logistics 23(1) [9] Fabbe-Costes N; Information management in the logistics service industry A strategic response to the reintegration of logistical activities Transport Logistics 1(2) [10] Guiltinan JP and Nwokoye NG; Developing Distribution Channels and Systems in the Energing Recycling Industries International Journal of Physical Distribution 6(1) [11] Shear H; Applying Reverse Logistics Processes to the Real World A Retail Case Study of Sears and Genco Council of Logistics Management Conference 2003 [12] Higginson JK and Libby T; Managing the Reverse Flow CMA Magazine June 1997 [13] Jedd M; Going Forward with Reverse Logistics Inbound Logistics August [14] Lewis I and Talalayevsky A; Logistics and Information Technology A Coordination Perspective Journal of Business Logistics 18(1) [15] La Londe BJ and Master JM; Emerging Logistics Strategies Blueprints for the Next Century International Journal of Physical Distribution & Logistics Management 24(7) [16] Pohlen TL and Farris II MT; Reverse Logistics in Plastics Recycling International Journal of Physical Distribution and Logistics Management 22( 7) [17] Richardson H; Logistics in reverse Industry Week 250(6) [18] Ritzer J; Returns Gatekeeping Seen as Key to Efficient Reverse Logistics STORES February 1998 [19] Rogers DS; Going Backwards a Stud of Reverse Logistics Trends ad Practices Council of Logistics Management Annual Conference Oct [20] Rogers DS and TIbben-Lembke RS; Going Backwards Reverse Logistics Trends and Practices Reverse Logistics Executive Council

11 [21] Rogers DS and Tibben-Lembke RS; An Examination of Reverse Logistics Practices Journal of Business Logistics 22(2) [22] Ross JR; Shifting Logistics into Reverse Transport Topics 1 January [23] Roy A; How Efficient is Your Reverse Supply Chain? ICFAI Press January 2003 [24] Stock JR; Reverse Logistics Council of Logistics Management Oak Brook IL 1992 [25] Stock JR; Development and Implementation Reverse of Logistics Program Council of Logistics Management Oak Brook IL 1998 [26] Walker WT; Rethinking the Reverse Supply Chain SCM Review 4(2) 2000 [27] [28] [29] [30] [31] [32] [33] archives/archive/ html [34] 환경친화적물류시스템의환경물류연구

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untitled Logistics Strategic Planning pnjlee@cjcci.or.kr Difference between 3PL and SCM Factors Third-Party Logistics Supply Chain Management Goal Demand Management End User Satisfaction Just-in-case Lower