The Case Study on the Customer Satisfaction Management of HYUNDAI Department Store pahng@madangajouackr cheolseon@unitelcokr
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< > Alba, Joseph, Lynch, John, Weitz, Barton, Janiszewski, Chris, Lutz, Richard, Sawyer, Alan, and Wood, Stacy, "Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces,"Journal of marketing vol61(july 1997), pp 38-53