Service industries Director Apps Sales Consulting Oracle Corporation
Applications -
ERP ERP ERP
/ Commoditized Offerings ( / Hard Competition) / Human capital
ERP Competitive Advantage
ERP ERP IT cost savings / Process efficiencies Global Best Practice / Process effectiveness / /
ERP (ERP ) ERP (Link Management), IT (=ERP)
ERP, ERP ( : ) Initiatives ERP
ERP, Initiative Owner Initiative Owner (from process owner to initiative owner) ERP,, ERP system Initiative Owner Network Management Initiative Owner Networking From Activity Manager to Network Manager
ERP, ERP,, KPI
ERP Modular-based Integration Industry-free or cross industry ROI proven KPI AIM for BF I-discovery Business Flow
: Integrated, but Modular Sales HR Planning Purchasing Finance Sales HR Planning Purchasing Finance Sales HR Planning Purchasing Finance Sales HR Planning Custom Purchasing Finance
: Cross-industry Discrete Manufacturing Industrial Manufacturing High Technology - Semiconductor - Complex Equipment - Consumer Electronics Automotive - Supplier - OEM Aerospace & Defense Consumer Products Life Sci: Medical Devices : Support for Industry Specific Business Flow Asset Intensive Communications Transportation Utilities Energy Service Banking Professional Services Eng & Construction Retail Process Manufacturing Life Sci: Pharma / Biotech Consumer Packaged Goods Chemicals Public Services Government Healthcare Provider Higher Education
: Cross-industry : communication industry Evolution of Oracle Applications in Communications Current Differentiators Service Fulfillment Network Asset Tracking Number Portability Install Base Relationships Customer Relationships Service Request Fault Linkage SR Status Propagation Runtime Order Attributes Field Service Management New with 11i.9 Service Order Fulfillment MACD Quote-to-Provisioning (Call Center) Quote-to-Provisioning (Field Sales) Enhanced Marketing Campaign Management Enhanced Consumer Market Analytics Proposal Generation and Management Future Direction Service Order Fulfillment MACD MACD in Order Mgmt. MACD in istore External Billing System Integration APIs MACD: Move, Add, Change, Disconnect
: : ROI effectiveness Major Cost Differences (Average per Customer $K) Acquisition & Implementation Costs License Fees Upgrade Fees Application Hardware Database Hardware External Labor Costs Other Costs* Maintenance Costs Annual Maintenance Fee Oracle $1,315 - $256 $53 $1,927 $2,816 $264 * Other Costs include other hardware, internal labor costs and training $1,538 $376 $717 $331 $5,045 $4,238 $308 Source: Current Analysis Oracle / SAP Cost and Satisfaction Study Jan 2003 Oracle costs 48% less than Oracle costs 14% less than
: i-discovery Executive workshop idiscovery / sponsorship : idiscovery for ERP Executive Workshop ERP? Solution Value Assessment Sponsorship Architecture & Blueprint??,,
: i-discovery Process Map Executive Workshop Solution Value Assessment Architecture & Blueprint Performance Targeting Mapping ROI Process, EWS AS-IS TO-BE IT Infra, IT, CRM
: Business Flow Business Flow What is an OBM (oracle Business Model) Business Flow? - - (procure-to-pay, order-to-cash, account-to reporting ) - - Plus,
: Business Flow OBM Business Flow Plan Source Make Market Sell Support Opportunity to Global Forecast Forecast to Plan Plan to Campaign Design to Build for Discrete Manufacturing Campaign To Results Call to Order Click to Order Call to Resolution Click to Resolution Order to Delivery Dispatch to Repair Performance Mgt FLOWS Negotiate to Receipt Internet Expense To Payment Back Office People to Paycheck Contract to Renewal Incentive to Payment Project to Profit Depot to Repair Accounting to Financial Reports Operational Mgt BUSINESS PROCESS Work Mgt PROCEDURES APPLICATIONS Develop Sell Plan Enterprise Market Management Management Procure Finance Projects Finance Service HR Projects HR Manufacture Fulfill Maintenance
: Business Flow Process Requisition to Receipt Indirect Inspect to Disposition Expense Report to Invoice Order to Drop Shipment Order to Buy Shipment Customer Return to Credit Customer Return to Replacement Planning Compensation to Commission KPI Flow Value Statement PR5890 Manage Prepayments Reduce Invoice payments by prepayments. PR1922 Modify Existing Invoice Distributions Modify accounting record (I.e. cost center, natural account). Modify allocation of invoice to specific accounts. PR1010 Manage Supplier KPI Invoices Invoices are received through the internet, electronically or as paper. The invoice is matched to PO, validated and approved. PR1011 Manage Recurring Supplier Invoices Recurring invoices (i.e. rent, utilities) generated and approved for payment. PR1931 Manage Evaluated Receipts Validate Invoice. Cash Forecasting to Funds Transfer PR5889 Approve Supplier Invoice Approve or reject invoices for processing and payment. Supplier Return to Debit PR3200 Issue Employee KPI Expense Payments A payment batch is generated and expense reimbursement payments are distributed to employees. PR1022 Issue Supplier KPI Payments A payment batch is generated and payments are distributed to suppliers. Payments can be EFT, Wire, Check. PR1013 Resolve Supplier KPIInvoice Holds Determine whether hold can be removed so invoice can be paid. PR1015 Process Supplier Credit Memos Apply credit memos for overpayment and for material that has been returned. Bank Statement to Cash Reconciliation Subledger Journals to Post Receipt to Assets Bank Statement to Cash Reconciliation Subledger Journals to Post Enterprise Roles Accounts Payable Clerk
: Business Flow Procedure
: Business Flow AIM for BF Definition Elaboration Build Transition Production Project Planning Determine Exception Dispositions Update Flows Determine Exception Dispositions Update Flows Prepare Production Environment Update Procedures Update Procedures Conduct CRP 1 (Familiarization & Mapping) Update Setups Update Test Script Prepare CRP 2.x Environment Update Setups Update Test Script Prepare CRP 3.x Environment Convert and Verify Data Identify Exceptions Conduct CRP 2.x Identify Exceptions Conduct CRP 3.x Identify Exceptions Perform Acceptance Test Conduct COA WS Conduct MO WS Design Extensions Perform Systems Integration Test Begin Production Maintain System Conduct TCA WS Prepare Custom Test Scripts Create and test Custom Extensions Propose Future Direction
: Business Flow Automate using leading practice business flows,,,,,, end-to-end flow starting point IT,, KPI Flow
ERP ; process effectiveness ERP : Initiative Owner Business Flow
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