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Anytime, Anywhere Syclo 기반의설비관리최적화 Presales 이효상이사 September 14, 2012

Partners Consumers Partners Consumers 1. Mobile 자산관리 Compare WITHOUT/ WITH an effective mobile strategy Community Community Plant Operator Maintenance Engineer Plant Operator Maintenance Engineer Executive Field Tech Executive Field Tech Service Manager Sales Rep Service Manager Sales Rep Businesses Communication 부족 데이터공유미흡 정비현황가시성부족 의사결정지연 실수및사고발생 규제미준수에따른벌금및페널티발생 정확한리소스관리어려움 Businesses 실시간의사결정지원 360 degree view 작업안전및안정적인자산운영 각종규제준수 불필요한비용감소 이해관계자만족도향상 관련환경영향최소화 2012 Cordial All rights reserved. 3

Benefits of Mobility to EAM 1. Mobile 자산관리 Benefits of Mobility to EAM Increased Productivity Cost reductions 작업시간평균 15-45 분절감 / 일, 작업자 정확한부품과툴제공 현장에서작업관련모든정보접근 ( 작업오더, 고장 / 정비이력, 도면, 자재가용성 ) 복수시스템에작업결과 Upload에따른수작업감소 Head office 와의대기, 의사소통, 이동시간감소 효율적인 tools, spare parts and inventory 관리 Overhead and administration costs 비용감소 효율적인예방점검에따른자산가용성증가 규제미준수에따른페널티감소 360º Views of Operations Asset Longevity 작업안전, 자산이력, 관련도면, 자재 / 파트등 모든관련정보현장에서조회 - 사고감소 - 신속한의사결정 Row 데이터공유및간편한리포팅, 정확한 Planning Just-in-time-inventory 유지 최적상태자산운영 고장시간및대응시간감소 MTBF/MTTR 간격증가 현장에서이상인지즉시오더및통지생성 2012 Cordial All rights reserved. 4

2. Syclo 소개 About Syclo 회사소개 170 여명의직원을소유하며, 16 년이상모바일비즈니스에주력해온기업 공공부문, 석유, 가스, 생명과학, 제조및기타산업등에대한높은이해도를바탕으로하는비즈니스프로세스보유 39 개국가에서 600 개이상의고객보유 EAM 와 CRM 현장서비스를위한 SAP 의혁신적인솔루션 유연성 다양한네트워크, 장치또는주변장치지원 사용자정의개발, 컨피규레이션, 배포방식 제품및기술 주요개발, 구현및관리도구 컨피규레이션과확장이가능한애플리케이션접근 MEAP 영역에서분석가들에게해당영역의리더로서인정받음 완벽한솔루션오리엔테이션 복잡한시스템에대한통합전문지식보유 광범하고다양한파트너에코시스템 글로벌전문기술지원및서비스팀 2012 Cordial All rights reserved. 6

2. Syclo 소개 Syclo Market 위치 Gartner 의 2012 년 Critical Capabilities for Mobile Application Development Platforms 평가에의하면 SAP 는비전완성도에서, Syclo 는수행능력에서가장높게평가되었습니다. 비전의완성도 : 세계 1 위 SAP 이행능력 : 세계 1, 2 위 SAP, Syclo 2012 Cordial All rights reserved. 7

2. Syclo 소개 Syclo 지원영역 Fewer steps means faster, more relevant, reliable data for new levels of efficiency 정비관리프로세스 작업분배 이해관계자업무조정 Syclo 적용영역 오더생성 작업할당 오더수행 데이터 Upload (One or Multiple Application) & 분석 오더인쇄 관리자 Sign-off 오더완료문서작업및보고서작성 Punch-list 작성 최종감독자 Sign-off 2012 Cordial All rights reserved. 8

2. Syclo Mobile 소개 & Productivity Increases Syclo 지원영역 - 상세 Work Management 자산인식 / 마스터조회 작업오더생성 / 조회 작업이력 / 도면 / 부품조회 작업오더 / 일정상세확인 작업일정확인 Inventory Management 자재가용성점검 자재입 / 출고및구매요청자동생성 구매오더진행상황확인 Perform physical and cycle counts quickly Measurement & Readings 점검일정 / 순서확인 점검결과입력 / 공유 점검이력 / 상한 / 하한확인 자산인식 / 통지생성 Trend readings, points and sequences to avoid emergencies and outages 오더생성 작업지정 오더수행 데이터 Upload & 분석 Work Management Work Management 자 작업승인 / 단계진행 작업실적입력 / 공유 Capture/ 기록 Upload 결재 (Workflow) 작업안전사항체크 Peripheral integration (GPS, Camera, Barcode) 작업완료및상태관리 작업결과복수시스템에 Upload 작업결과공유및분석 결과분석및유지보수전략갱신 Audit/compliance 대응 2012 Cordial All rights reserved. 9

2. Syclo 소개 Syclo Mobile Applications Suite Asset Management Work Orders CATS - Time & Attendance Notifications on-the-spot Measurement Documents Field Service Service Orders Customer data Territory data Entitlements Vehicle Inventory Utilities EAM & CRM Work Orders Inspections Surveys Crew reporting Meter operations Operator rounds Account Management Activity Management Opportunity Management Lead Management Contact Management Quotes and Orders Complex Apps Material Management Cycle Counts Goods Issues Stock Transfers Goods Receipt Condition Monitoring Fast Rounds & Readings Measurement Docs Integration to Data Historian Safety Warnings Approval Management Expenses & Invoices Leave, Travel, and Vacation Purchase & Service Orders Timesheets Examples Sales & Distribution Proof of Delivery Consignment Inventory Inspections Sample Tracking Track and Trace 2012 Cordial All rights reserved. 10

2. Syclo 소개업무별 Syclo Value 및 Cases SAP Work Manager Business Value Plant, network and 현장유지보수 performance 향상 작업자생산성및안전성향상 잔업 / 특근및유지보수비용감소 작업현황및작업자에대한 360 view 향상 돌발고장 (unplanned downtime) 감소 Uses Cases 유지보수작업전반에적용 ( 자산인식, 작업지시, 결과입력, 이력분석및공유등 ) 설비설치, GIS 연계, Meters 에적용 자산에대한이력, 종속성도식적으로제공 Workflows 에대한가이드제공 현장에서, 실시간통지및오더생성 작업자상태, 프로세스, 작업자위치리포팅 SAP insights and references 모바일작업관리를사용하는 Utilities 회사는 maintenance backlog 를 60% 까지감소시킴. Increased field worker productivity by 47% SAP Rounds Manager Business Value 플랜트정지및네트웍단절예방및감소 안전사고예방및감소 s 유지보수비용감소 검침 (meter) 빌링 (billing) 사이클단축 Uses Cases meter readings 현장일상점검 / 정비수행 유지보수검사수행 Environmental, Health & Safety 검사수행 규제 / 검사에대응하는검사수행 SAP insights and references 모바일검사를사용하는 Utilities 회사는사고및 고장을 70% 까지감소및예방시킴. 변전소검사싸이클을 80% 까지감소 ( 2.5 hrs. to 20 min ) 2012 Cordial All rights reserved. 11

2. Syclo 소개업무별 Syclo Value 및 Cases SAP Service Manager Business Value 작업자생산성및안전성향상 정지시간감소 Customer SLA performance 향상 서비스비용감소및최초수리율향상 (improve first time fix rates) Uses Cases 고객관리서비스전반에적용 ( 서비스지시, 결과입력, 이력분석및공유등 ) 서비스연결및중단 (Service connects and disconnects) 서비스단절에대한응대 (Respond to service outages) 고객요청 (call) 관리 (Handle) SAP Inventory Manager Business Value 고장 / 정지기간동안자재의가용성정보실시간제공 일재고감소 재고유지보수비용감소 과출고 / 손실 (theft) 관리 자산진부화 (obsolescence) 예방 Uses Cases 창고, 운송수단에대한재고관리 검사, 유지보수, 수리기간동안자재관리 반복적인수량카운트지원 (Perform cycle counts) 필요자재의입고, 이동, 출고관리 자재의선택 (pick) 및관리 (handle) SAP insights and references 모바일작업관리를사용하는 Utilities 회사는고객응답시간 20% 이상단축, SLA response times 30% 향상. SAP insights and references 창고자재관리적용경우일재고 20% 감소 A 고객은비상가스분배계약에대해만족도향상 (One customer met tight SLA s for emergency gas dispatch regulatory requirement) 2012 Cordial All rights reserved. 12

2. Syclo 소개 Syclo Apps Value Value source Realized or expected improvement from Syclo Apps Benefit Range Syclo App 매출증가 최초수리율 15% - 20% 돌발정지감소 20% - 30% Service Manager Work Manager Manual Paper Order 관리감소 90% - 100% Value of Syclo Apps 비용감소 Increase Work Order Capacity 20% - 30% 잔업 / 특근비용감소 40% 60% 재고유지비용감소 5% - 10% Work Manager Inventory Manager Service Manager 데이터수작업입력시간감소 90% - 100% Optimize the Balance Sheet Accelerate Days Sales Outstanding Spare Parts 재고감소 10% - 15% Pick Errors 감소 Service Manager Inventory Manager 2012 Cordial All rights reserved. 13

2. Syclo 소개대표적인 Syclo 지원산업및산업별세부프로세스 발전및송 / 변전석유 & 가스통신 & 운송 정전 / 단수 재고관리 운영자회진 점검 장비유지보수 일정관리 자산감사 출력관리 라인점검 변전소점검 차량유지보수 장비설치 고급내용보기 고객서비스 미터관리 건설 용량확장및리툴링 장비유지보수 소방, 안전과보안점검 송유관유지보수 라운드및측정 정유회전 자산감사 수집시스템과배관유지보수 점검 도구및부품관리 원활한연결성 환경평가 차량유지보수 오더및인보이스발행 배관코팅및검사 송유관및유전공사 공급과임대재고관리 작업관리 시설관리 라운드및측정 재고관리 자산추적및감사 점검 장비유지보수 차량유지보수 설치 수리 추가및교차판매 고객신고 계정관리 2012 Cordial All rights reserved. 14

2. Syclo 소개대표적인 Syclo 지원산업및산업별세부프로세스 Life Sciences Manufacturing SALES Asset Auditing Calibrations Inspections Rounds & Readings Inventory Management Equipment Maintenance Facilities Management Consignment Inventory Sample Tracking Surveys Field Audits Field Sales Consignment Inventory Sample Tracking Surveys Field Audits Field Sales Asset Maintenance Quality Checks Operator Rounds Storeroom Issues, Returns & Transfers PO Receiving Cycle Counts Raw Material Consumption Reporting Line Clearance Activities Equipment Use Logs Production Output Reporting Calibrations Warehouse Mgmt Environmental Audits Time & Attendance Shutdowns & Turnarounds Planning & Scheduling Fire & Safety Inspections Asset Tracking & Audits Approval Management Field Service 2012 Cordial All rights reserved. 15

3. Why Syclo? Syclo 특장점 Pre Tailored/integrated solutions Code-free Configuration Layer Pre-made 된검증된프로세스제공 ( 설비분야 38 여개 2 Level 프로세스, 80 여개 3 level 프로세스 ) 다양한 back-end 시스템에적용가능 (Maximo, Oracle EAM, SAP..) Configuration 기반의프로세스 / 데이터디자인 Coding 없이 Configuration 으로프로세스변경 True Cross-Platform Support Seamless, Reliable Integration with SAP ios, Android, Window mobile 등다양한모바일기기 / 플랫폼지원 SAP ERP/CRM 과 Preintegrated 2012 Cordial All rights reserved. 19

3. Why Syclo? Syclo 특장점 - Pre Tailored/ Integrated solutions Pre integrated solution Preintegrated to your system Preconfigured and ready to deploy Order Notification Technical Object Inventory Business Partner Pre tailored solution Create / Update / Display Order (Standalone and related to Notification) Create / Update / Display Order Operations Display Technical Object List/Detail Create / Update / Display Time Confirmation Create / Update / Display Material Confirmation Create / Update Order User Status Display Partner info Display Contract / Warranty info Change global order header data Create / Update / Display Notification (Standalone and related to Order) Create/Update Item / Task / Item / Reason / Activity to Existing / Local Notification Display Catalog of predefined failure codes Create/Update Notification User Status Display Equipment List / Detail Display Equipment Characteristic List/Detail Display Functional Location List/Detail Display Functional Location Characteristic List/Detail Display Measurement Points and Counter Display Measurement Points and Counter related to a Functional Location Display Measurement Reading Entry List Create / Update / Display Measurement Document Create New Equipment Update Equipments Update Stock when Order Transaction is Saved Support Customer Consignment Stock Local Availability Check on Storage Location Online Stock check Reserve Parts Create a PO Request Transfer Parts between locations (Van, Store, Central Warehouse) Good Movement Perform Physical count of parts / Stock Count Process returns of Unused Parts Display Spare parts list with Quotation and Price Display Partner List and Detail Display Associated Contacts Create / Update new Business Partners Display Partner Contracts and Warranties Custom tailored solutions without custom development ( 설비분야 80 개 3 Level 프로세스제공 ) Faster, low risk deployments Lower TCO Create / Update Functional Locations 2012 Cordial All rights reserved. 20

3. Why Syclo? Syclo 특장점 - Code-free Configuration Layer Syclo Editor Allows you to configure and control these features without custom coding Business Logic User Interface Data Mapping Application Flow 2012 Cordial All rights reserved. 21

3. Why Syclo? Syclo Apps vs. In-house development 비교 Syclo EAM Apps In-house development 업무개선 제공기능 요구사항반영 구축 TCO 구축기간 구축비용 유지보수비용 업그레이드 표준화된 SAP ERP 선진업무프로세스에최적화되어있어자연스럽게 BPR 등업무개선수행 EAM 의중요업무가충실히적용되어있음 패키지솔루션의제약으로사용자의요구사항이충분히반영되지못할수있음 패키지모바일솔루션에맞추어현업업무형태및 UI 를설득시키기위한노력필요 ERP 프로세스에최적화되어패키지되어있기때문에컨피규레이션만으로빠른모바일적용가능 도입초기에솔루션이나컨설팅등구축비용이개발에비해많이듬 컨피규레이션방식으로요구사항변동에빠른대응을통한유지보수비용절감 ERP 업그레이드에맞춰패키지모바일앱의업그레이드버전제공 BPR 등업무개선기회를충분히제공하지못함 개발기간및비용등으로 EAM 의일부기능위주로개발되고있음 반복재개발이가능하므로개발초기에사용자의요구사항을충실히만족시킬수있음 현업이원하는업무형태및 UI 에맞추어적용가능 개발부서의업무나기술구현지식미흡으로개발이지연될수있음 솔루션도입비용이없고개발자 Pool 이많아개발비용이패키지도입에비해상대적으로낮음 잦은요구사항의변동때문에시스템이복잡해지게되고, 많은유지보수노력과비용이필요 ERP 업그레이드에따라신규기능을모바일에적용하기위해추가개발공수필요 2012 Cordial All rights reserved. 22

4. 적용사례및예시 Syclo Implementation Planning Forms (Work Manager) Syclo 는 16 년간의모바일프로세스노하우를기반으로 표준화면 / 표준프로세스 와각각에대한 Implementation Planning Forms 을제공합니다. 이를통해사용자요구사항을명확히하고, 표준 화면 / 프로세스기반으로변경사항을적용함으로써, 시행착오를최소화하고, 빠른프로세스적용을가능케합니다. Notification Detail Order creation 2012 Cordial All rights reserved. 25

4. 적용사례및예시 Syclo Configuration Guide process Syclo 의특징인 Code-free Configuration Layer 대상 Object 및프로세스입니다. Syclo 가표준으로제공하는 38 개이상의설비관리프로세스로다양한업무를지원할수있지만, 고객의특수한사항을고려하여별도의 coding 없이 Configuration 만으로 필드선택 / 데이터필터링 / 신규필드추가 등의기능을수행하며수있습니다.. Smart Mobile Suit Configuration Framework Setting Mobile Application Setting Configuration object & process MDO 필드선택 MDO 데이터정의 Backend Change Detection Setting Mobile Data Object (MDO) Configuration MDO Filter Rules 변경 Mobile Integration Setting BAPI Wrapper Configuration Assignment of a BAPI Wrapper Security Setting Add new value Add new value 2012 Cordial All rights reserved. 26

5. Conclusion 검증된컨텐츠제공설비분야 80 여개 3 Level 프로세스제공 Code free, Configuration Layer Configuration 에의한프로젝트구현 구현기간단축, 시행착오최소화 Implementation Planning Forms Scale & Roadmap backed by SAP & solid roadmap of enhancements 2012 Cordial All rights reserved. 36

감사합니다.

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