The structural relationship among professional baseball team s corporate social responsibility, team image and equity of professional baseball team s

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1 The structural relationship among professional baseball team s corporate social responsibility, team image and equity of professional baseball team s mother company Yeob Lee, Yong-Man Kim*, & Seyun Kim Dankook University [Purpose] [Methods] [Results] [Conclusions] Key words:

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5 Fig 1. Research model

6 Table 1. Characteristics of participants Variable Category n % Gender Age Occupation Male Female s s s s s and older High school student University student Office worker Self-employment Average age Unemployed Housewife Etc About 29 years old χ χ χ α

7 Table 2. Confirmatory factor analysis result Factors Questions S.E M.E C.R. AVE Cronbach s α Economic responsibility Community cultural activity Consumer protection Social contribution activity Team image Mother company image Mother company trust Mother company attitude Mother company loyalty Planning success from a long-term point of view Safe and sound fund management Productivity improvement and production cost Faithful tax payment and employment Construction and operation of sports facilities Eeducational and academic activities including programs Community development of public facilities Returning some of the profits to society Not leaking customers information Customers complaints or request for refund Making effort to abide by laws No false or exaggerated advertisement Allocating some profits to contribution activity Returning some of the profits to society Donation to charity organizations Active social contribution activities It looks luxurious in general Receiving favorable evaluation by others I am proud to be able to show my dignity It makes a positive feeling What is good is its image is always the same It looks luxurious in general Receiving favorable evaluation by others I am proud to be able to show my dignity It makes a positive feeling what is good is its image is always the same Reliable company Honest company Sincere company Trustworthy services of employees Good / Bad Positive / Negative Be favorable / Be unfriendly Like / Hate I will tell other people about its merits I will recommend it to other people I will choose the product preferentially I will use the product χ 2 = (df=629, p=.000), χ 2 /df=1.933, TLI=.941, CFI=.947, RMSEA=.054

8 Table 3. Correlation analysis result Factors Economic responsibility 1 Community cultural activity.727 ** 1 Consumer protection.715 **.715 ** 1 Social contribution activity.680 **.756 **.778 ** 1 Team image.703 **.692 **.746 **.692 ** 1 Mother company image.595 **.526 **.631 **.514 **.605 ** 1 Mother company attitude.499 **.444 **.525 **.410 **.499 **.739 ** 1 Mother company trust.505 **.452 **.457 **.392 **.498 **.652 **.718 ** 1 Mother company loyalty.517 **.477 **.519 **.460 **.517 **.699 **.706 **.663 ** 1 Table 4. Result of hypothesis test Hypothesis Estimate S.E. t adopt H 1-1 Economic responsibility Team image * O H 1-2 Community cultural activity Team image * O H 1-3 Consumer protection Team image *** O H 1-4 Social contribution activity Team image X H 2 Team image Mother company image *** O H 3 Mother company image Mother company trust *** O H 4 Mother company image Mother company attitude *** O H 5 Mother company image Mother company loyalty *** O H 6 Mother company trust Mother company loyalty *** O H 7 Mother company attitude Mother company loyalty *** O χ 2 = (df=644, p=.000), χ 2 /df=1.998, TLI=.937, CFI=.942, RMSEA=.056 α χ

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11 Ahn, J. H., & Kim, I. K. (2010). Relationship between a professional basketball team s social responsibility activities and the team s brand image: Focused on mediating effect of team reputation. Korean Journal of Sports Science, 19(2), Ahn, K. H., & Lee, G. H. (2004). The study of the effect of consumer-company identification on consumer s evaluation of company products and behavioral responses. Korea Marketing Review, 19(4), Ahn, K. H., Yoo, C. J., & Kim S. H. (2004). The study on the structural model of Avatar decoration needs, Avatar self- identification and site attitude & loyalty. Journal of Consumer Studies, 15(2),

12 Ahn, K. S., Lee, J. R., & Min, K. H. (2005). The structural relationship of brand image, brand trust, and brand loyalty. Advertising Research, 69, An, S. Y., & Han, J. S. (2016). A study on the impacts of hotel s CSV on corporate image, reliability and customer loyalty. Journal of Korea Tourism Research, 30(11), Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of brand name. New York: The Free Press. Bae, Y. E. (2018, July 16). SK s social value power through baseball. Joong-Ang Daily, Retrieved December 3, 2018, from article tagnews. Baek, J. O. (2016). Influence of coffee shop social responsibility activities to brand image and loyalty. Journal of Korea Tourism Research, 30(2), Babiak, K., & Wolfe, R. (2006). More than just a game? Corporate social responsibility and super bowl. Sport Marketing Quarterly, 15(4), Bloemer, J. M. M., & Poiesz, T. B. C. (1989). The illusion of consumer satisfaction. Journal of Satisfaction, Dissatisfaction and Complaining Behaviors, 2, Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. Journal of Marketing, 61(1), Chaudhuri, A. (1999). Does brand loyalty mediate brand equity outcomes? Journal of Marketing Theory & Practice, 7(2), Choi, J. H. (2003). Interrelationships among perceived service quality, customer attitudes, satisfaction and revisit intention in hotel service encounters. Unpublished Doctoral Dissertation, Dong-A University. Choi, S. H., Kim, C. Y., & Lee, S. H. (2009). The impact of professional baseball team s social responsibility on image and spectator s attitude. Journal of Sport and Leisure Studies, 37, Chun, T. Y., Park, N. H., & Park, J. S. (2013). The effect of purchase characteristics on positive emotion, relationship quality and repurchase in cosmetics on on-line shopping. Korea Research Academy of Distribution Information Review, 16(3), Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), Gwinner, K. P. (1997). A model of image creation and image transfer in event sponsorship. International Marketing Review, 14(3), Gwinner, K. P., & Eaton, J. (1999). Building brand image through event sponsorship: The role of image transfer. Journal of Advertising, 28(4), Han, E. K. (2003). A study on the indexation of corporate social responsibility. Korean Journal of Broadcasting and Telecommunication Studies, 17(3), Hair, Jr. J. F., Andreson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis. Englewood Cliffs, NJ: Prentice. Houston, M. J., & Nevin, J. R. (1981). Retail shopping area image: Structure and congruence between downtown and shopping center. Advances in Consumer Research, 8, Jacoby, J., & Kyner, D. B. (1973). Brand loyalty versus repeat purchase behavior. Journal of Marketing Research, 10(1), 1-9. Jung, H. S., & Yoon, H. H. (2008). An empirical study of corporate social responsibility in food service corporation using an importance-performance analysis. Journal of Food Service Management, 11(3), Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing Research, 57(1), Kim, H. J. (2002). The conceptual framework of building fashion brand equity: Focused on casual wear brand. Unpublished Doctoral Dissertation, Ewha Womans University. Kim, H. R., Yoo, K. H., Kim, N. M., & Lee, M. K (2005). Developing a scale for evaluating corporate social responsibility. Korea Marketing Association, 20(2), Kim, J., & Kim, J. (2001). A study about the cause related marketing. Korean Journal of Journalism & Communication Studies, 45, Kim. K. S. (2010). AMOS 18.0 structure equation model analysis. Seoul: Hannarae Publishing. Kim, M. C. (2011). Brand property formation of enterprise through pro basketball title sponsorship: Focused on long-term and short-term effects of sponsorship. Journal of Sport and Leisure Studies, 44, Kim, S. S., & Kim, M. H. (2011). The effects of brand image on brand trust and customer satisfaction in healthcare services. Korea Research Academy of Distribution Information Review, 14(4), Kim, S. U. (2016). The impact of corporate social responsibility on company-consumer identification, corporate image, trust,

13 attitude and purchase intention. Unpublished Doctoral Dissertation, Dong-Eui University. Kim, S. Y. (2012). The influence of professional basketball team- spectator relationship on equity of professional basketball teams parent companies. Unpublished Doctoral Dissertation, Dankook University. Kim, S. Y., & Kim Y. M.. (2013). The structural relationship of professional basketball team-spectator relationship, team attitude, team image and brand equity of parent companies. Korean Journal of Physical Education, 52(3), Kim, Y. B., & Koo, B. K. (2016). Impact of social responsibility activity of casino on the corporate image and reliability. Journal of Tourism Research, 31(1), Kim, Y. M. (2008). Structural relationships among attitude toward sponsor, social contribution activities, corporate image, attitude toward brand, and purchasing intention in professional basketball context in Korea. Korean Journal of Physical Education, 47(3), Kim, Y. M., Kim, A. R., & Kim K. H. (2012). Relationship among pro-football spectators attitude toward spectating, spectating satisfaction, team trust, team identification, sponsor identification, sponsor image, purchase intention and word-of- mouth. Korean Journal of Sport Management, 17(4), Kim, Y. M., Kim, S. Y. (2012). The structural relationship between relationship between a professional basketball club and spectators, club image, club identification, parent company identification, parent company attitude and parent company loyalty. Korean Journal of Sport Management, 17(3), Kim, Y. M., Kim, S. Y., & Kim, J. H. (2010). The influence of corporate social responsibility with professional baseball s title sponsor on using intention of title sponsor s product. Korean Journal of Physical Education, 49(1), Kim, Y. M., Lee, J. E., & Hur, J., & Kim, S. Y. (2011). The effect of sports equipment company s social responsibility on corporate image, attitude toward brand and behavior after purchasing. Journal of Sport and Leisure Studies, 44, Kim, Y. T. (2007). Effects of perceived image between corporations in trust and commitment of relationship. The Korea Contents Society, 7(10), Kwak, M. S., & Cho, K. M. (2011). The relationships among brand equity, brand value, customer satisfaction, brand attitude, and revisit intention in golf. Korean Journal of Physical Education, 50(1), Lee, H. S. (2018). A study on the determinants and outcome variables on CSR of small and medium sized enterprises (SMEs) sized enterprises (SMEs). Unpublished Doctoral Dissertation, Kyungpook National University. Lee, D. J., Lee, K. Y., & Lee, G. H. (2005). The impact of professional baseball team s cause-related marketing on team image and team loyalty. Korean Society of Sport Management, 10(4), Lee, J. S., & Kim, E. K. (2003). The relationship among image, guests satisfaction, and brand loyalty of family restaurant. Journal of Tourism & Leisure Research, 15(2), Lee, S. B. (2007). The relationships between corporate image and brand equity: A comparison of influence on brand attitude and purchase intention. Advertising Research, 76, Na, J. H. (2008). A study on the effect of consumer s attribute and global brand image on brand loyalty: Focus on cellular phone brands. Unpublished Doctoral Dissertation, Uiduk University. Nam, K. H., & Yeo, J. S. (2007). A study on the coorientation of the perception of corporate social responsibility: Centered on the employees and the consumers at the age of twenties and thirties. Journal of Consumer Studies, 18(3), Netemeyer, R. G., Boles, J. S., McKee, D. O., & McMurrian, R. (1997). An investigation into the antecedents of organizational citizenship behaviors in a personal selling context. Journal of Marketing, 61(3), Noh, J. K., Song, K. S., & Beom, S. K. (2015). The effect of the firm s product recall on brand trust, corporate trust, brand loyalty and brand recommendation intentions. The Academic Society of Global Business Administration, 12(3), Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory. New York: McGraw-Hill. Oh, J. S. (2016). The analysis of the relationship between the professional basketball team s CSR activity, corporate image, royalty and purchasing intention. Journal of Korea Sport Society, 14(4), Oh, M. Y. (2010). The effect of tobacco company s strategic CSR activities on the corporate image, company-public relationship, and attitude. Journal of Public Relations Research, 14(1), Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York: McGraw-Hill. Park, D. K. (2003). A study on the hotel customers in relationship with perceived service quality, perceived value, satisfaction, loyalty, and intention of reusing. Unpublished Doctoral Dissertation, Dong-A University. Park, H. J. (2013). Relationships among corporate social respon-

14 sibilities, trust, and performance factors: A comparative study between fair trade products and general products. Unpublished Doctoral Dissertation, Dankook University. Park, J. H., Kim, J. Y., & Kang, H. M. (2011). The structural relationship between the social contribution activities of a professional baseball team, team image and customer royalty. Journal of Korean Physical Education Association for Girls and Women, 25(4), Park, S. I. (2007). The influence of professional baseball teams loyalty for corporate image. Korean Journal of Sport Management, 12(1), Park, W. B. (2014). A study on brand equity formation of sport products company. Unpublished Doctoral Dissertation, Sangji University. Pyo, D. S., & Lee, J. S. (2015). The effects of corporate social responsibility on corporate image, trust and behavior intention in food service industry. Northeast Asia Tourism Research, 11(4), Seo, H. J. (2004). The effect of brand equity factors on brand loyalty of professional football. Unpublished Doctoral Dissertation, Dankook University. Shin, J. H., Koo, B. S., & Kim, C. Y. (2011). The effect of team image of Korean professional basketball on brand image of parent company and consumer s purchasing behavior. Journal of Sport and Leisure Studies, 46, Sohn, M. H., & Jeong, Y. G. (2016). The effects of service quality and trust on service loyalty: Focusing on the government funding research institutes on the field of scientific technology. Journal of Management & Economics, 38(1), Yim, K. T., & Chang, K. R. (2004). The effects of managing professional sport teams on corporate brand equity. Korean Journal of Sport Science, 15(3), Yoo, Y. S., Lee, J. H., & Lee, K. Y. (2008). The effect of corporate philanthropy activities in sports on corporate image: Focus on comparative analysis between the location city and the other city. Korean Journal of Physical Education, 47(1), Yoon, K., & Suh, S. H. (2003). The influence of corporate advertising and social responsibility activities on corporate image and brand attitudes. Advertising Research, 61, Yoon, K., Ryu, J. Y. (2014). The dual mediation effect of CSR trust on consumer loyalty: The role of CSV perceptions, corporate attitude and consumer-company identification. The Korean Journal of Advertising, 25(6), Yoon, M. Y. (2013). The effect of corporate mecenat activities on corporate image, corporate reputation and consumer corporate attitude. Unpublished Doctoral Dissertation, Seoul Venture University.

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