Journal of the Society of Korea Industrial and Systems Engineering Vol 28 No 2 pp27 5 June 2005 중소기업형 패키지에대한요인별중요도와도 * * ** * ** The importance and satisfaction levels according to factors on packages for SMEs Jae-Won Shin* Chae-Bogk Kim* Yeong Bin Cho** *School of Business Administration Kyungpook National University **School of Business Administration Fareast University This paper investigates the importance and satisfaction levels according to factors on commercial Enterprise Resource Planning() packages in the view of end users when the system is employed especially in SMEs Considering the characteristics and functions of packages five factors(vendor technology function A/S price) are obtained based on the literature review The proposed procedure consists of finding importance factors and satisfaction levels which support the selection of packages for a certain SME When a company tries to implement the system the findings in this paper suggest which package is suitable for its own business environment Keywords:evaluation methodology packages evaluation factors 1 서 론 IS/IT(Information Technology) 50% [2][6][7][16] IS(Information System) [12] [] [17]
[10] [9] [2] IT MIS(Management Information System) 2 패키지선정과정 IT IT (Business Process Reengineering) (Business Process) BPR Solution [5]
[] [8] [4] [7] [1] 핵심성공요인의선행연구분석 [15] Rockart [22] As-Is To-Be [11] BPR [1] (Critical Success Factor) Hammer Champy BPR 70% BPR [8] To-Be Process /
GAP [8] / [] Patrick [19] Peretz [20] Roger Doug [18] Watson [21] Susan [2] [14] UNI SDS / / [9] 5 ( / / ) 5 < 1> 5 [10] 4 연구모형및가설설정 < 그림 1> 패키지선정모형
5 5 4 < 1> 도입시기업의중요요인 중요요인에적합한 패키지선정 패키지의성공적도입 < 표 1> 4가지 패키지들의특징 < 그림 2> 패키지의성공적도입모형 패키지종류특징 H1 H1a H1b H1c / H1d / H1e H2 H2a H2b H2c / H2d / H2e A B C D - Reference Site - - / - Visual DB SQL - IT(EDI EIS) - - NT DBMS - - - JAVA DB SQL IT(EDI EIS) - 1 - NT (RDBMS) - C++ IT(EDI) - C/S - - - [8] 5 연구범위및연구방법 [10]
Cronbach's alpha 5 Cronbach's alpha 0990 H1c < 4> < 표 > 도입선정시각요인의중요도차이 기능적평가 1627 65 가격기간기술평가사후관리벤더평가 877 02 42 27 121 724 405 20 500 172 58 ( 4%) 5 2 51 6 Kruskal-Wallis 가설검증및분석결과 61 패키지도입선정시중요요인의차이분석 Kruskal- Wallis < 2> H1 < 표 4> 도입선정시가격/ 기간평가항목의세부요인의중요도차이 제안기간구축기소트가격컨설가 DB가 866 276 14771 002 480 185 4419 220 874 0 보수가 90 5 < 5> A B / DB C / DB D / DB D C < 표 5> 패키지도입선정시중요요인의차이 < 표 2> 도입선정시중요요인의차이 ab 기준비교 A A B C a Kruskal Wallis b 총중요도 69 297 B C D / DB / DB / DB < > 62 패키지의도차이분석 H1c H1a H1b H1d H1e
H2 < 6> H2 < 표 6> 패키지의총도차이 총도 < 표 9> 패키지의기술적평가항목의세부요인의도차이 10977 012 15 16 17 18 19 20 21 H2 2984 94 42 42 6275 099 1452 002 5269 15 11007 012 129 006 H2a-H2e < 표 10> 패키지의벤더평가항목의세부요인의도차이 < 7> / H2c H2a H2b H2d H2e ( IT ) ( ) ( ) 0 1 2 4 5 2984 94 42 42 < 11> 6275 099 1452 002 5269 15 11007 012 < 표7> 패키지의각요인도차이 < 표 11> 패키지의도의차이 기능가격기술사후벤더 1872 00 5492 19 7842 049 717 062 8299 040 < 표 8> 패키지의기능적평가항목의세부요인의도 차이 기준비교 A B A B C IT 1 2 4 5 6 7 8 5512 18 6156 104 881 02 674 001 0555 014 7825 050 157 004 17 71 MRP IT C D IT MRP IT MRP IT
A B IT C IT D B MRP IT C MRP IT 7 결 론 4 참고문헌 [1] ( ) 15(2) 1998 p 91-108 [2] 1998 pp 4-52 [] Developing A Methodology and Web-Based DSS For Package Selection in Small and Medium Enterprise 8(2) 1999 pp 219-242 [4] SDS( ) e-business uni 2001 [5] Plus 2002 [6] ; Ernst & Young 15(2) 1998 pp 59-70 [7] ; A 15(2) 1998 pp 8-90 [8] 25() 2002 pp 64-77 [9] 1997 pp 704-707 [10] (2) 1998 pp 71-86 [11] 1998 [12] 2001 pp 24-258 [1] 99 1999 pp 247-260 [14] 15(2) 1998 pp 1-18 [15] -STC 15(2) 1998 [16] 15(2) 1998 pp -44 [17] Larsen T J and E Mcguire Information system Innovation and Diffusion Issues and Direction Idea Group Publishing 1998 pp 101-10
[18] Mchaney Roger and White Doug Discrete Event simulation Software Selection An Empirical Framework Simulation & Gaming 29(2) 1999 pp 19-215 [19] Patrick Y K Chau Factors used in the selection of packaged software in small businesses Views of owners and managers Information and Management 29(2) 1995 pp 71-78 [20] Peretz Shoval and Yaacov Lugasi Models for computer system evaluation and selection Information and Management 12() 1987 pp 117-129 [21] Pitt Leyland F and Watson Richard T Service quality A measure of information systems effectiveness MIS Quarterly 19(2) 1995 pp 17-187 [22] Rockart JF Chief Executive define Their Own Data Needs Harvard Business Review Mar-Apr 1979 pp 81-9 [2] Sherer Susan Purchasing software systems Managing the risk Information and Management 24(5) 199 pp 257-266