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22 3 http://dx.doi.org/10.5859/kais.2013.22.3.59 2013 9, pp. 59 75 : SILC 1) *... ICT 3.1 ICT 3.2 ICT. 4.1 ICT 4.2 (adoption) 4.3 4.4 4.5 SILC V.. Abstract Ⅰ. 서론 (information communication technology, ICT). ICT. ICT,,,,. (integral component) (Czaja and Hiltz, 2005).,. ICT. *, woong3041@empal.com - 59 -

22 3, 2013 9 ICT. ICT.,, (, 2005). ICT., (healthcare) (, 2009). ICT (black box). (digital divide). 2012 (digital divide) ICT (, 2013).., (2012) (=(65 )/(15~64 ) * 100) 2001 10.5 2011 15.6 5.1. 5 14 2001 36.3 2011 72.8 36.5 2017 104.1. ICT (Chen and Chan, 2011; Renaud and van Biljon, 2008). ICT.. ICT (Renaud and van Biljon, 2008). ICT. ICT. ICT - 60 -

: SILC (Silver IT use Life Cycle: SILC). SILC. Ⅱ. 기존연구흐름 ICT. 1980. (technology acceptance model: TAM) (usefulness) (ease of use) (Davis 1989; Davis et al., 1989). TAM (external variables). TAM (Chen and Chan, 2012). TAM., TAM (unified model of acceptance and use of technology: UTAUT) (Venkatesh et al., 2003; 2010).. TAM TAM., Phang (2006),.. Pan Jordan- Marsh(2010) TAM (subjective norm) (facilitation condition). Czaja (2006) (computer anxiety), (fluid intelligence) (crystallized intelligence)., Arning Ziefle(2007) TAM PDA. PC (Chen and Chan, 2012; Zhou et al, 2012). TAM., Renaud van Biljon(2008) (acceptance) (adoption) - 61 -

22 3, 2013 9 (senior technology acceptance and adoption model). Barnard (2013) (rejection) (ease of learning). TAM. TAM.., Carpenter Buday(2007) 65,. (functional independence) (social impairment). Ⅲ. 노인 ICT 사용연구방향 3.1 노인 ICT 사용특성,. (, 2005). ICT ICT ICT (Gilly and Zeithaml, 1985; Zeithaml and Gilly, 1987).., ICT. ICT ICT. ICT ICT (Wang et al., 2010). ICT.,. (Peterson, 1983; Tennant and Pogson, 1995). ICT., ICT - 62 -

: SILC., ICT. (Phang et al, 2006). (usability) (Zhou et al., 2012).,...,. (Zhou et al., 2012). 3.2 노인 ICT 연구방향 ICT (Wandke et al., 2012)., PC (, 2013).. (Zhou et al, 2012). ICT... ICT.,. 20 ICT. (gerontology). (social gerontology) (psychological gerontology) - 63 -

22 3, 2013 9. (gerontological social welfare)., ICT ICT (life cycle). ICT., (acceptance) (intention) (reasoned action) ICT (automatic use), (Kim, 2009; Kim and Malhotra, 2005; Limayem et al, 2007; Venkatesh et al, 2012)...,.. Ⅳ. 주요연구이슈 4.1 기존 ICT 수용이론의새로운해석 ICT TAM ICT..,. (Chen and Chan, 2011; Pan and Jordan-Marsh, 2010). ICT.. ICT.,. ICT.. (Ahn et al, 2008). (word of mouth) (Wang et al., 2010). - 64 -

: SILC,. (, 2005). (depressive symptom), (loneliness) (social impairment). ICT (Carpenter and Buday, 2007; Phang et al., 2006; Slegers et al., 2012).,.. 4.2 채택 (adoption) 과정의고려 ICT., - (expectation confirmation theory; ECT) (Bhattacherjee, 2001; Bhattacherjee and Premkumar, 2004). (integrative framework of technology use: IFTU) (theory of belief updating), - (self-perception) (Kim and Malhotra, 2005). - 65 -

22 3, 2013 9 (Kim, 2009). ICT. ICT. UTAUT (two-dimensional adoption model) STAM(Senior Technology Acceptance and Adoption Model) (Renaud and Van Biljon, 2008). STAM ICT,,. ICT, ICT. ICT ICT..( -1 ). ICT (Zhou et al, 2012). ICT STAM (operational). STAM. STAM... Bhattacherjee ECT Kim Malhotra IFTU. ECT ICT IFTU -., ICT. STAM ICT. 4.3 지속적사용에서의이슈 ICT ICT., ICT (routine behaviors). - 66 -

: SILC ICT (Kim, 2009; Verplanken and Orbell, 2003).,. ICT. ICT ( : Carpenter and Buday 2007; Slegers, 2012) ICT.. 4.4 타성에대한고려 ICT. ICT 5., 6. ICT. ICT ICT ICT (Samuelson and Zeckhause, 1988) (inertia) (Kim and Kankanhalli, 2009; Polites and Karahanna, 2012)., (Polites and Karahanna, 2012).. (, 2005). ICT (switching costs) (attachment). (Verplanken and Orbell, 2003). (cue) (Ouellette and Wood, 1998).. (switching costs). /.,.. ICT. - 67 -

22 3, 2013 9 ICT (Kleine and Baker, 2004). (Wehmeyer, 2007).. ICT. ICT.. ICT ICT. 4.5 SILC 의제안 ICT (life cycle).. ICT. ICT ICT (quality of life). ICT., ICT (Karavuda, 2005). SILC ICT. < 2> (Silver ICT Life - 68 -

: SILC Cycle: SILC). SILC ICT / / ICT /. ICT.. Ⅴ. 방법론적고려사항 ICT (self-report).. (common method bias; CMB). CMB (Podsakoff et al., 2003)., (cognitive dissonance) (Straub and Burton- Jones, 2007). CMB. ICT (social desirability). ICT. (longitudinal) CMB (Straub and Burton-Jones, 2007).. Sleger (2012) 6. CMB. (Lee 2007; Barard et al., 2013). ICT ICT. (grounded theory) (Strauss and Corbin, 1998)., Ng (2008),. - 69 -

22 3, 2013 9 Ⅵ. 결론 ICT SILC ICT.. ICT.., ICT.. TAM ICT ICT (Ajzen, 2002). ICT.. ICT ICT. ICT.,.......... ICT. ICT. 참고문헌,,,,, 10, 1, 2009, pp. 145-158. - 70 -

: SILC, 2012,, 2012., 2013 ( ) : 2012,, 2013., -,,,, 2005. Ahn, M., Beamish, J. O., and Goss, R. C., Understanding Older Adults' Attitudes and Adoption of Residential Technologies, Family and Consumer Sciences Research Journal, Vol. 36, No. 3, 2008, pp. 243-260. Ajzen, I., Residual Effects of Past on Later Behavior: Habituation and Reasoned Action Perspectives, Personality and Social Psychology Review, Vol. 6, No. 2, 2002, pp. 107-122. Bhattacherjee, A., Understanding Information Systems Continuance: an Expectation-Confirmation Model, MIS Quarterly, Vol. 25, No. 3, 2001, pp. 351-370. Bhattacherjee, A. and Premkumar, G., Understanding Changes in Belief and Attitude toward Information Technology Usage: a Theoretical Model and Longitudinal Test, MIS Quarterly, Vol. 28, No. 2, 2004, pp. 229-254 Carpenter, B. D. and Buday, S., Computer Use among Older Adults in a Naturally occurring Retirement Community, Computers in Human Behavior, Vol. 23, 2007, pp. 3012-3024. Chen, K. and Chan, A. H. S., A Review of Technology Acceptance by Older Adults, Gerontechnolgy, Vol. 10, No. 1, 2011, pp. 1-12. Czaja, S.J. and Hiltz, S.R., Digital aids for an aging society, Communication of the ACM, Vol. 48, No. 10, 2005, pp. 43-44. Davis, F. D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, Vol. 13, No. 3, 1989, pp. 319-340. Davis, F. D., Bagozzi, R. P. and Warshaw, P. R., User Acceptance of Computer Technology: a Comparison of Two Theoretical Models, Management Science, Vol. 35, No. 8, 1989, pp. 982-1003. Gilly, M. C. and Zeithaml, V. A., The elderly consumer and adoption of technologies, Journal of Consumer Research, Vol. 12, 1985, pp. 353-357. Karavidas, M., Lim, N. K., and Katsikas, S. L., The Effects of Computers on Older Adult Users, Computers in Human Behavior, Vol. 21, 2005, pp. 697-711. Kim, H-W. and Kanakanhalli, A., Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective, MIS Quarterly, Vol. 33, No. 3, 2009, pp. 567-582. - 71 -

22 3, 2013 9 Kim, S. S. (2009), The Integrative Framework of Technology Use: an Extension and Test, MIS Quarterly, 33(3), pp.513-537. Kim, S. S. and Malhotra, N. K., Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms underlying Postadoption Phenomena, Management Science, Vol. 51, No. 5, 2005, pp. 741-755. Kim, S. S., Malhotra, N. K. and Narasimahn, S., Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison, Information Systems Research, Vol. 16, No. 4, 2005, pp. 418-432. Kleine, S.S. and Baker,S.M., An Integrative Review of Material Possession Attachment, Academy of Marketing Science Review, Vol. 2004, No. 1, http://www.amsreview.org/articles/klein e01-2004.pdf. Limayem, M., Hirt, S. G., and Cheung, C. M. K., How Habit Limits th Predictive Power of Intention: The Case of Information Systems Continuance, MIS Quarterly, Vol. 31, No. 4, 2007, pp. 705-737. Moon, J-W. and Kim, Y-G., Extending the TAM for a World-Wide-Web Context", Information & Management, Vol. 38, 2001, pp. 217-230. Ng, C., Motivation Among Older Adults in Learning Computing Technologies: A Grounded Model, Educational Gerontology, Vol. 34, 2008, pp. 1-14. Ouellette, J., and Wood, W., Habit and Intention in Everyday Life: the Multiple Processes by which Past Behavior Predicts Future Behavior, Psychological Bulletin, Vol. 124, No. 1, 1998, pp. 54-74. Pan, S. and Jordan-Marsh, M., Internet Use Intention and Adoption among Chinese Older Adults: From the Expanded Technology Acceptance Model Perspective, Computers in Human Behavior, Vol. 26, 2010, pp. 1111-1119. Peterson, D. A., Facilitating Education for Older Learners, San Fransisco, Jossey-Bass Publishers, 1983. Phang, C. W., Sutanto, J., Kankanhalli, A., Li, Y., Tan, B. C. T. and Teo, H-H., Senior citizens' acceptance of information systems: A study in the context of e-government services, IEEE transactions on Engineering Management, Vol. 53, No. 4, 2006, pp. 555-569. Podsakoff, P. M., MacKenzie, S. B., Lee, J-Y., and Podsakoff, N. P., Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies, Journal of Applied Psychology, Vol. 88, No. 5, 2003, pp. 879-903. Polites, G. L. and Karahanna, E., Shackled to the Status Quo: The Inhibiting Effects - 72 -

: SILC of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance, MIS Quarterly, Vol. 36, No. 1, 2012, pp. 21-42. Ray, S., Kim, S. S., and Morris, J. G., Online Users' Switching Costs: Their Nature and Formation", Information Systems Research, Vol. 23, No. 1, 2012, pp. 197-213. Renaud, K. and Van Biljon, J., Predicting Technology Acceptance and Adoption by the Elderly: A Qualitative Study, in the Proceedings of the Annual Research Conference of the South Afirican Instutute of Computer Scientists and Information Technologies on IT Research in Developing Countries, Wilderness, South Africa, 2008, pp. 210-219. Samuelson, W. and Zeckhauser, R., Status Quo Bias in Decision Making, Journal of Risk and Uncertainty, Vol. 1, 1988, pp. 7-59. Slegers, K., van Boxtel, M. P. J., and Jolles, J. (2012), Computers Use in Older Adults: Determinants and the Relationship with Cognitive Change over a 6 year Episode, Computers in Human Behavior, 28, pp. 1-10. Straub, D. W. and Burton-Jones, A., Veni, Vidi, Vici: Breaking the TAM Logjam, Journal of the Association for Information Systems, Vol. 8, No. 4, 2007, pp. 223-229. Stauss, A. and Corbin, J., Basics of Qualitative Research: Grounded Theory Procedure andtechniques, Thousand Oaks, CA: Sage, 1998. Tennant, M. C. and Pogoson, P., Learning and Change in the Adult Years, - A Development Perspective, Jossey-Bass A Wiley Imprint, San Fransisco, CA., 1995. Venkatesh, V. and Davis, F. D., A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Fields Studies, Management Science, Vol. 46, No. 2, 2000, pp. 186-204. Venkatesh, V., Thong, J. Y. L., and Xu, X.,, Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology, MIS Quarterly, Vol. 36, No. 1, 2012, pp. 157-178. Verplanken, B. and Orbell, S., Reflection on Past Behavior: A Self-Report Index of Habit Strength, Journal of Applied Social Psychology, Vol. 33, No. 6, 2003, pp. 1313-1330 Wandke, H., Sengpiel, M., and Sonksen, M., Myths about older people's use of information and communication technology, Gerontology, Vol. 58, 2012, pp. 564-570. Wang, L., Sato, H., R, P. L. P., Fujimura, K., GAo, Q., and Asano, Y., Chinese text - 73 -

22 3, 2013 9 spacing on mobile phones for senior citizens, Educational Gerontology, Vol. 35, 2009, pp. 77-90. Wehmeyer, K., Assessing Users Attachment to their Mobile Devices, in the Proceedings of Sixth International Conference on the Management of Bobile Business (ICMB 2007), 2007, pp. 1-8. Zeithaml, V. A. and Gilly, M. C., Characteristics affecting the acceptance of retailing technologies: A comparison of elderly and nonelderly consumers, Journal of Retailing, Vol. 63, 1987, pp. 49-68. Zhou. J., Rau, P.P., and Salvendy, G., Use and design of handheld computers for older adults: a review and appraisal, International Journal of Human- Computer Interaction, Vol. 28, 2012, pp. 799-826.. KAIST, KT. (appropriation) (automatic uses) switching costs, habits, attachment. expressive values. Behaviour & Information Technology ISR. - 74 -

: SILC <Abstract> A suggestion of the research direction for older adults ICT use behaviors: SILC Woong-Kyu Lee Although information communication technology (ICT) has been one of the most important infrastructures for our societies, it is still considered as a kind of black box having a barrier to be accepted and being not easily understood. Nevertheless, there are no proper research models or theories for explaining older adults ICT uses. The objective of this study is to suggest a direction for studying older adults ICT using behaviors. For this purpose, based on the review and analysis of current studies, main research issues are discussed and a new research framework for the research of older adults ICT use, Silver ICT users Life Cycle(SILC), is suggested. Key words: older adults, research direction and framework, SILC * 2013 9 1 1 2013 9 26. - 75 -