슬라이드 1
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1 1 오라클 CPM 솔루션을통한기업경쟁력강화
2 2 목차 1. 경영상이슈검토 2. CPM 개요 4. Why Oracle CPM 솔루션?
3 3 1. 경영상이슈검토 1.1 경영관리상이슈 계획 - 예산 - 원가 - 성과 의통합성과관리체계미흡 행동지향적정보 (Actionable Information) 제공미흡 전략 - 계획 - 운영의괴리, 정합성부재 성과에대한다른관점 전략 - 계획 - 운영의괴리 X Strategy Map X Strategy Report and Analysis 통합되지못한 Costing model 성과관점 X Plan X Operations Plans
4 4 1. 경영상이슈검토 1.2 시스템상이슈 복잡한시스템구성, 분산된데이터 지체되고부정확한보고 데이터의분산이나시스템간단절, 정합성부재 부문최적화중심의성과관리 Screen Scrape Application ORB Application Message Queue Download File Application Screen Scrape Sockets Screen Scrape Transaction Silos, Incomplete, Transaction File Duplicated File Data Application Sockets Download CICS Gateway RPC File ORB APPC Application Message Enterprise is FragmentedApplication Application Message Transaction Queue Application File Message Queue Transaction Screen CICS Gateway File Scrape Application Message Download File Application APPC RPC
5 5 1. 경영상이슈검토 1.3 경영이슈에대한효과적대응필요 급변하는경영환경 어떻게경영계획및의사결정사이클을단축하고기민하게대응할수있을까? 어떻게경영변수들을통제하고적절한대응책을강구할수있을까? 책임성과투명성강화 어떻게책임경영을정착시킬수있는가? 어떻게효과적인내부통제를통한투명성확보와위험관리를통한예방경영에가능할수있는가? Sales Manufacturing Finance Human Resources Marketing Purchasing Service Project Mgmt Plan & Model Report & Analyze Execute 효과적인의사결정지원 어떻게정확하고정합성있는데이터에기초하여의사결정을내릴수있을까? 어떻게분산된데이터에접근할수있을까? 어떻게실시간성과모니터링을할수있을까? 수익성제고 어떻게정확한원가정보를획득할수있을까? 어떻게수익성증대를위한전략을효과적으로구사할수있을까?
6 6 1. 경영상이슈검토 1.4 성과관리와기업성과의관계 Metrus Group 의조사에의하면성과관리를전략적으로활용하고있는기업이그렇지않은기업들보다투자성과, 변화관리, 시장리더로서의입지등여러방면에서앞서나가고있는구체적인결과를보여주고있습니다. 항목효과적성과관리기업그외기업 3 년간투자수익달성 80% 45% 변화관리성공 97% 55% 산업내에서상위 3 위내위치 83% 52% 시장선도 74% 44% *source:metrus Group/Quality Progress Research
7 7 2. CPM 개요 2.1 성과관리의진화단계 성과관리의진화 1970년대의사결정시스템 (Decision Support System) : 특정한문제해결에중점 1980년대중역정보시스템 (Executive Information System) : 전략적인통찰력을제공하는데한계 2000년대 CPM(Corporate Performance Management) : 성과향상을위한다양한모델들등장, 정보기술의발전
8 8 2. CPM 개요 2.2 CPM 의개념 가트너그룹은 CPM 의구성요소를 방법론측면에서는균형성과관리 (BSC), 식스시그마, 가치경영 (EVA), 활동기준원가 (ABC), 지적자산관리등을포함하고, 프로세스측면에서는전략수립, 예산수립과예측, 목표설정, 성과피드백, 비즈니스활동관리등을포함한다 고정의하였습니다. Sales Manufacturing Finance Human Resources Marketing Purchasing Service Project Mgmt Plan & Model Report & Analyze Execute [CPM] = 비즈니스성과의최적화를위하여경영계획, 실행및보고의역량을효과적으로제공하는통합성과관리모델및솔루션 [ 기반기술 ] = Business Intelligence Technology
9 9 2. CPM 개요 2.3 CPM 의지향가치 신속하고, 사실지향적인경영계획및의사결정 핵심성과지표 (KPI) 를통한성과관리및예외관리 위험요인의효과적관리및내부통제 분석및보고의표준화 기업가치증대 정합성있고정확한데이터확보및관리 역할기반의셀프서비스성과및의사결정정보접근
10 How Delivers
11 CPM 의기반 : Unified Information Architecture Contracts Develop Market 공통 CPM 데이터모델 = 단일한소스 (Single source of truth) Projects HR Finance Maintain Customers, Suppliers, Products, Sell Order Plan Procure 상호연계된포괄적인 CPM 애플리케이션제공 개방형표준에기반한통합서비스 비즈니스플로우에따른모듈러 (Modular) 기반의배포 Service Make Fulfill Corporate Performance Mgmt 단일의글로벌인스턴스구축 사전정의된 KPI, 분석보고서제공
12 오라클 CPM 솔루션구성 Executives LOB Managers Business Analysts Oracle Balanced Scorecard Oracle Daily Business Intelligence OLAP Management Reporting Performance Scorecards Ad-Hoc Reporting Cost to Budget Operational Reporting Oracle Enterprise Planning & Budgeting Oracle Profitability Manager OLAP Planning & Modeling Forecasting & Modeling Profitability Analysis Goal Setting Budgeting Oracle Internal Controls Manager Internal Control & Risk Management Internal Control Risk Management Users Transaction Processing Financials, Supply Chain, Projects, PLM, Sales & Marketing, HR, Service Single Data Model AS10g / 10g Legacy Systems, 3 rd Party Apps
13 13 Relevant, Timely, Accurate 오라클 CPM 솔루션은다음의가치를제공합니다. 1. 실시간인텔리전스의구현 2. 전략의실행력강화 3. 고객및제품수익성극대화 4. 경영계획최적화및예산사이클의가속화 5. 효과적인내부통제및위험관리
14 14 Oracle Daily Business Intelligence 오라클 CPM 솔루션은다음의가치를제공합니다. 1. 실시간인텔리전스의구현 2. 전략의실행력강화 3. 고객및제품수익성극대화 4. 경영계획최적화및예산사이클의가속화 5. 효과적인내부통제및위험관리
15 15 What is Daily Business Intelligence? DBI(Daily Business Intelligence) 의 사전정의된 실시간 역할별 운영보고서에 의한신속한의사결정 Real-time Intelligence Oracle e-business Suite의데이터를실시간으로요약제공하는혁신적인아키텍처 Unified Data Model Summarize-in-Place Architecture
16 16 Intelligence Roles Users Daily Business Intelligence Needs Transaction Users Transaction Processing Business Analysts Planning & Modeling Managers / Executives Management Reporting Unified Data Transactions Summaries Plans
17 17 실시간운영인텔리전스를제공하는오라클 DBI Daily Business Intelligence (DBI) 는필요한시간및주기로 (Daily) 각업무역할을가진담당자가 (Role based) 종합적인정보의집합을개인포탈에서 (Personalized portal) 분석및모니터링가능하게제공받음으로써 (Fact based information Function / Process) 빠른의사결정을통한조치를취할수있도록지원하는실시간업무역할별인텔리전스시스템입니다. Oracle e-business Suite Oracle DBI Role-based
18 Daily Results Flexible Time Periods Flexible Comparisons Multiple Currencies Key Performance Indicators Graphs and Trends Flexible, Pre-Built Reporting Summary Results Related Links
19 Easy, Intuitive Drilldowns
20 20 혁신적인아키텍처 : 10g and E-Business Suite 11i E-Business Suite 11i - Unified Data Model No ETL load since you don t move the transactions Materialized Views Incremental refresh dramatically reduces summarization load AR Headers & Lines AR Distribution GL Account Sales Order Sales Channel Product Customer PL / SQL Incremental Refresh AR Revenue Base Summary Incremental Refresh Company Source Ledger Grp Natural Account Cost Center Company Cost Center Product Category AR Revenue by: MV Manager LOB Sales Channel Manager LOB indicates aggregation in a hierarchy FC Type FC Type Assign Financial Category (FC)
21 DBI 발전과정 DBI v5 (11i.8) 11i.9 (DBI v6) 11i.10 (DBI v7.0 & 7.1) Dashboards KPIs Intelligence Reports Capabilities / Roles 21 Procurement Mgmt Procure-to-Pay Mgmt Service Contracts Mgmt Profit and Loss Expense Mgmt Project Profitability Mgmt Project Operations Mgmt Human Resources Mgmt Marketing Mgmt Center Mgmt Lead Mgmt Opportunity Mgmt Sales Mgmt Quote Mgmt Web Store Mgmt Plan Mgmt Commodity Supplier Mgmt Commodity Spend Mgmt Product Mgmt Engineering Manufacturing Mgmt Customer Fulfillment Mgmt Shipping Mgmt Payables Mgmt Payables Status Customer Support Mgmt Inbound Telephony Mgmt Service Renewals Mgmt Capital Project Cost Mgmt Contract Project Cost Mgmt version 7.0 version 7.1 Product Mgmt Product Cost Mgmt Inventory Mgmt Product Revenue Bookings and Backlog Sales Forecast Mgmt Purchasing Performance Purchasing Status Warehouse Mgmt Transportation Mgmt Maintenance Mgmt Depot Repair Mgmt Field Service Mgmt Funds Mgmt Salary & Turnover Mgmt Workforce Budget Mgmt Open Enrollment Status Contingent Worker Mgmt Compliance Certification
22 22 Daily Business Intelligence 는 Global Single Intelligence, 통합트랜잭션및분석환경, 단일의통합데이터모델등을기본적으로통합하고지원한다는점에서차별성을제공합니다. Better Information, Better Decisions Forcasting Marketing 적시에정확한분석정보제공 역할에따른개인화 (Personalization) 트랜잭션의요약 간소화된분석보고 Reduced Complexity Sales Costing Procurement HR 트랜잭션과분석보고를위한단일의글로벌한인스턴스제공 Financials Projects Dramatic Cost Reduction 분리되어있는보고시스템의통합관리 신속하고저렴한구축 좀더저렴한운영코스트 Service Real-Time Data Analysis Consistent Organizational View ATP
23 23 Oracle Balanced Scorecard 오라클 CPM 솔루션은다음의가치를제공합니다. 1. 실시간인텔리전스의구현 2. 전략의실행력강화 3. 고객및제품수익성극대화 4. 경영계획최적화및예산사이클의가속화 5. 효과적인내부통제및위험관리
24 24 What is Balanced Scorecard? BSC(Balanced Scorecard) 는전략과지표의연계, 전략의실행력강화를가능케하는솔루션모델 전략과핵심성과지표 (KPI) 의연계관리 전략과실시간운영인텔리전스의연계 사전정의된 KPI / 트랜잭션까지의추적
25 25 BSC 모델에의한성과관리 왜 BSC 는전략실행에도움이되는가? 기업의성과를단순히재무지표뿐만이아니라고객, 내부비즈니스프로세스, 학습과성장의 4 가지관점으로종합적이고균형적으로관리하는것으로 전략과구성원들의일상업무간의균형 전략과성과지표의연계 재무와비재무지표간의균형 상하조직레벨간균형 단기와장기성과간균형추구
26 26 유연한전략적성과관리솔루션 성과관리대시보드구현 전략지도구현 전략과제의인과관계설정 전략과지표의연계
27 27 예외관리및강력한다차원분석 신호등에의한직관적인성과현황및예외사항파악 목표대비실적의현황및트렌드파악 다차원분석을통한원인추적 지표간인과관계를통한추적
28 28 평가및협업 From the latest numbers received from the regions we should be improving our revenue figures rapidly. I have some ideas that I would like to share with you in our next monthly meeting. 지표책임자의성과에대한분석및코멘트등록 지표에관한데이터이면에속한성과관련정보의등록, 공유 게시판을통한이해관계자의협업및정보공유
29 29 관련문서연계및의사소통 전략목표에대한주석부기 관련문서직접연계, 호출
30 30 실시간인텔리전스와의직접연계 Repository of Available DBI Measures BSC Customized View DBI Measure BSC 시스템에서실시간인텔리전스 (DBI) 직접연계 BSC Report Showing DBI Measure 사전정의된 DBI 지표및리포트연계 트랜잭션레벨까지직접추적
31 31 웹기반의설계및보고 Finance Scorecards KPIs Strategic Objectives Executives Web Web BSC Sales Design Access Managers 10g Operations Analysts Legacy Systems, 3 rd Party Apps Spreadsheets Web 기반의설계및운영 Oracle 또는 non-oracle data 의로딩연계
32 32 Oracle Profitability Manager 오라클 CPM 솔루션은다음의가치를제공합니다. 1. 실시간인텔리전스의구현 2. 전략의실행력강화 3. 고객및제품수익성극대화 4. 경영계획최적화및예산사이클의가속화 5. 효과적인내부통제및위험관리
33 33 고객및제품의수익성극대화 현재수익성 평가 개선기회 발견 계획및 실행 원가배부 세분화및드릴다운 미래수익성모델 예 : 원가분석 예 : 수입증대분석
34 정확한원가배부및수익성분석 제품 Map 직접비 Materials 서비스 Map 수입 Activities 고객 ( 총계정원장 ) 배부 - ABC* Materials 채널 Activities 간접비 수익성, 수입및원가산정 - 제품별 - 서비스별 - 채널별 - 지역별 - 고객별 - 기간별 수익성예측을위한원가구조모델링 34 * ABC = Activity Based Costing
35 35 세분화및드릴다운분석 제품, 고객, 채널, 지역세분화 수익성별 수입별 비용별 세부다단계드릴다운분석 Location Region Country City Customer Company Account
36 36 미래수익성모델 North America Sales Forecast Statistics: MAPE = 3.38% MAD = 199, RMSE = 286, 미래매출추정 - 표준기법사용 ( 예, Holt-Winters) - 매뉴얼예측입력 활동기준예산 (ABB) 에의한자원소요량과원가결정 고객의생애가치 (lifetime value) 계산
37 37 예 : 원가분석 효율성개선 원가모델 (Cost control) 아웃소싱 (Outsourcing) Capacity 관리 프로세스리엔지니어링 효과성개선 활동별가치분석 에러예방대교정조치 핵심대보조활동 채널진입 / 이탈 / 재구축 고원가활동발견 내부 Best practices 발견 현재활동 / 원가배부기준정의 벤치마크와활동원가비교 전략과활동연계체크 대상목표활동설정 what-if 시나리오평가 목표원가설정 목표배부설정 특정활동에배분된원가목표는개선에대한책임을명확히해준다.
38 38 예 : 수입증대분석 고수익성영역규명 저, 비수익성영역규명 What-If 시나리오평가 가격 제품 / 서비스믹스 번들링 (Bundling) 고객세분화 제품진입 / 퇴출 / 재구축 합병통합 최적의행동방향결정 목표설정 목표정보를마케팅과의사소통 Input 원가정보와의사결정사항
39 39 Oracle Enterprise Planning & Budgeting 오라클 CPM 솔루션은다음의가치를제공합니다. 1. 실시간인텔리전스의구현 2. 전략의실행력강화 3. 고객및제품수익성극대화 4. 경영계획최적화및예산사이클의가속화 5. 효과적인내부통제및위험관리
40 40 통합된경영계획및예산프로세스 1. 환경변화에따른신속한대응 환경변화를신속하고효과적으로대응하여전략계획및경영계획을 Rolling 할수있다. 2. 전략계획과예산의정합성 전략계획 - 사업계획 - 예산 - 성과관리의프로세스및데이터의정합성과일관성이확보되어있다. 3. 경영계획및예산담당자의참여및공유 계획에대한책임 (Ownership) 이정의되어있고, 계획및예산에관한이해관계자들간에전략목표및가정에대한의사소통과협업이효과적으로이루어지고있다. 4. 정해진시간내의완결성 계획수립및예산편성및관리프로세스에시간과자원의활용에있어효과적이다.
41 41 자동화된경영계획및예산프로세스 계획프로세스정의 - 규칙 (Rules) - 일정 (Schedules) - 세부과업 (Tasks) - 책임자 (Owners) 세부수행과업자동화 - 캘린다 (Calendars) - 워크시트배포 - 제출 - 가정변경에대한의사소통 - 승인절차수행 조치사항추적및현황관리
42 일관된경영계획및예산정의 5 Year Plan Business Unit 1 Plan Fiscal Year Plan Corporate Strategy Business Unit 2 Plan Quarterly Plan for Rolling 18 Months Business Unit 3 Plan 회사전체에서일관성을유지하도록비즈니스동인, 모델, 배부규칙등을공유 다양한일정별 다단계세부항목별 비즈니스단위간 42
43 43 종합적인분석제공 다중소스로부터재무적, 운영적데이터통합 - 데이터웨어하우스 (Data warehouses) - 스프레드시트 (Spreadsheets) - 기간시스템 (Legacy / proprietary systems) - 오라클애플리케이션소스 (Oracle sources) 다양한분석수행 Tools -계산템플릿 -모델링 -산업별템플릿 -표준보고서및그래프 -비정형분석 Insights -트렌드분석Trends -차이분석 -세부원인분석 -수익영향도분석 -민감도분석 Document Folder 를통한분석정보공유
44 지속적인성과모니터링 성과갱신프로세스자동화 - 다중소스로부데이터획득 - 계산과분석수행 - 롤링 (Rolling) 기반의예측및보고갱신 - 워크시트 / 경보의자동통지 협업에의한예측조정 - 워크플로우에의한사용자입력치획득 - 다중 What-if 시나리오분석 - 최적조정치결정 - 분석정보의공유 권한과역할에따른정보접근 성과현황에따른자동적인예외경보 44
45 45 Oracle Internal Controls Manager 오라클 CPM 솔루션은다음의가치를제공합니다. 1. 실시간인텔리전스의구현 2. 전략의실행력강화 3. 고객및제품수익성극대화 4. 경영계획최적화및예산사이클의가속화 5. 효과적인내부통제및위험관리
46 What is Internal Controls Manager? Sarbanes Oxley 법안에의하면, 경영진과외부감사인은회사의내부통제에대하여필수적으로보고하도록규정 내부통제및인증체계정비 경영프로세스상의다양한위험의통합관리및통제방안마련 위험요소의통합적관리 46
47 47 경영환경변화와경영위험 재무보고에대한기업의책임 벌금등에의한제재 수치정확성에대한개인의책임 언론의부정적평가 주식시장퇴출 CEO, CFO 의개인적책임 내부통제및절차의공개 재무보고기한의단축 기업가치하락 / 파산 경영진이허위사실을알고있었을경우최고 1 백만달러벌금과 10 년의징역 경영진이의도적으로재무제표를왜곡한경우최고 5 백만달러의벌금에 20 년징역
48 오라클내부통제솔루션 기업의업무프로세스에내재된위험에대한내부감사결과및프로세스의인증상황을재무제표의재무항목별, 조직별, 프로세스별등다양한형태로제공하여기업전체의위험관리및내부통제활동의유효성에대한조망을할수있도록하는솔루션 Visibility 경영핵심정보의가시성확보및실시간획득 Control 법규, 규정, 업무절차준수및프로세스의위험발생가능성을사전에통제 Efficiency 통합된업무시스템을통해원가절감및시간단축등의업무효율성개선 48
49 49 대상프로세스통합관리 프로세스모델링 특정프로세스계층과연계된조직생성 계층별리스크, 통제요소, 감사절차첨부 조직과프로세스의연계 절차문서와프로세스의연계 사업기능별프로세스통제요소검토 재무계정과비즈니스프로세스의연계 프로세스변동관리 프로세스변화, 승인, 검토권한제약 리스크와통제요소관리 리스크라이브러리에리스크, 통제요인등록 리스크와복수프로세스연계 복수리스크타입생성 리스크타입별리스크분류 리스크의발생가능성과영향도정의 통제요소과복수리스크의연계 통제요소별통제요인분류 통제요소에대한물리적증거획득 통제자동화타입명시
50 50 감사프로젝트수행 감사프로젝트관리 감사프로젝트범위설정 감사과업수행 통제요인, 리스크및프로세스평가 감사절차와단계정의 감사절차를프로젝트템플릿상의과업연계 발견, 조치, 이슈및사건관리 ` 발견, 해결방안및이슈정의 책임자에게발견, 해결방안및이슈할당 오라클워크플로우를통한발견, 해결방안 세부토론을통한협업수행 사건의추적관리
51 51 프로세스및재무제표인증 프로세스인증생성 조직단위인증생성 프로세스, 리스크, 통제요소변화검토 하위프로세스인증상태검토 비즈니스프로세스인증 인증 (Certification) 을생성 프로세스, 리스크, 통제요인변화검토 재무제표의핵심계정에대한평가 재무제표인증 다양한내부통제보고서 감사수행결과 조직별프로세스요약 통제요소가없는리스크 감사절차가없는통제요소 리스크가없는통제요소 리스크통제매트릭스 조직별인증내역 중요한계정 / 프로세스
52 52 4. Why Oracle CPM 솔루션? 4.1 외부의시각 What Analysts are Saying DBI provides more than just canned reporting. In a major move towards decision process automation, Oracle has given users out-ofthe-box access to business analytics that also include support for collaborative decision making and predefined and customizable workflows that guide users through a decision making process. Henry D. Morris, Dan Vesset With Daily Business Intelligence, firms will be able toreach across previously isolated business and IT silos, accomplishing cross-functional business goals that were previously beyond their grasp. From Daily Business Close Leverages Business Intelligence to Fulfill Executive Agenda Oracle enjoys a special position within the BI marketplace, by virtue of its ability to deliver strong enterprise applications, database solutions, and application server technology. From Integrated Business Intelligence Report
53 53 4. Why Oracle CPM 솔루션? 4.2 고객의시각 What Customers are Saying With the implementation of Oracle Balanced Scorecard, we have defined and formalized key strategic objectives to run our company, to make the best decisions and become more proactive. Laurent Singer, IT Director With Oracle CPM Solution we can now analyze the sales performance for specific products, customers, sales reps, and territories on the fly. Discussions and decisions no longer are delayed for days while reports are written. We have all the answers in real time. Donnamarie Senn, Promotional Markets Director We decided to improve efficiency using Oracle s Corporate Performance Management solution because we wanted up-to-date sales figures, accurate information on profits, and information gathered from various sources within the company to support decision making. The system and technology have worked according to expectations. Rami Helminen, Financial Director
54 54 4. Why Oracle CPM 솔루션? 4.3 고객들..
55 4. Why Oracle CPM 솔루션? 4.4 Why Oracle CPM Solution? 경영계획, 성과관리, 수익성분석, 다차원보고, 실시간인텔리전스등 End-to-End Solution 을지원하는가? 전략 - 분석 - 운영의연계를효과적으로지원하는가? End-to-End Oracle CPM Solution OBSC->DBI->Transaction Drill-through 실시간 (Real-time) 성과관리및인텔리전스정보를제공하는가? Oracle Daily Business Intelligence CPM 을위한공통데이터모델을지원하는가? CPM Common Data Model- EPF* Scheme 역할별정보를맞춤형으로제공하는가? Role Based Intelligence Portal CPM 시장지배력및 Reference 는어떠한가? #1 CPM / Business Intelligence Vendor 55 * EPF = Enterprise Performance Foundation
56
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KAIST 00-03-03 / #1 1. NGN 2. NGN 3. NGN 4. 5. 00-03-03 / #2 1. NGN 00-03-03 / #3 1.1 NGN, packet,, IP 00-03-03 / #4 Now: separate networks for separate services Low transmission delay Consistent availability