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클라우드기반의 SAP 교육솔루션 SAP Learning Hub 정지현부장 / SAP Education April 8, 2014

SAP 러닝허브서비스제공배경 Formal Training vs. Informal Learning Formal Training : 80% 의예산이투입되지만지식의계발에기여하는비중은 20% Informal Learning : 일반적으로 20% 미만의예산을배정하지만지식의계발에기여하는비중은무려 80%. Lesson Learned..80% 의지식은업무현장에서습득됨. 2014 SAP AG. All rights reserved. 3

Composite Applications Security and Identity Mgmt SAP 러닝허브서비스제공배경 SAP ERP 진화방향 Suite on HANA Business Suite 7 SAP R/3 ( ~ 4.6C) Industry Sol. ERP 4.* SAP Basis mysap ERP 2004 Industry Solutions SAP ERP 5.0 SAP NetWeaver PEOPLE INTEGRATION INFORMATION INTEGRATION PROCESS INTEGRATION APPLICATION PLATFORM Life Cycle Mgmt EhP EhP 4 Enh5 3 Switch Framework Enterprise Extensions Industry Extensions SAP ERP 6.0 SAP NetWeaver Composition People Processes Information Integration Application Foundation Life Cycle Mgmt Service Enabled Process Components Automation Integration Value Creation 프로세스별최적화 확장 ERP 영역과유기적통합 Enhancement Package 기반지속적개선 ERP 내모듈간연계 산업솔루션강화 SOA 기반기업의선진 Know-How 융합 Fast Innovation In-Memory 를활용한실시간경영 Cloud, Mobile 영역확장 2014 SAP AG. All rights reserved. 4

Composite Applications Security and Identity Mgmt SAP 러닝허브서비스제공배경 SAP ERP 진화방향에따른요구스킬변화 (1/3) Suite on HANA Business Suite 7 SAP R/3 ( ~ 4.6C) Industry Sol. ERP 4.* SAP Basis mysap ERP 2004 Industry Solutions SAP ERP 5.0 SAP NetWeaver PEOPLE INTEGRATION INFORMATION INTEGRATION PROCESS INTEGRATION APPLICATION PLATFORM Life Cycle Mgmt EhP EhP 4 Enh5 3 Switch Framework Enterprise Extensions Industry Extensions SAP ERP 6.0 SAP NetWeaver Composition People Processes Information Integration Application Foundation Life Cycle Mgmt Service Enabled Process Components 모듈지식 Extended, Industry Solution 지식 최신 EHP 지식 최신솔루션지식 2014 SAP AG. All rights reserved. 5

SAP 러닝허브서비스제공배경 SAP ERP 진화방향에따른요구스킬변화 (3/3) ARIBA 최신솔루션지식 Supplier Relationship Management FI/CO MM SAP ERP With Best Practices for Chemicals 확장모듈지식 Cross 모듈 & 최신 EHP 지식 2014 SAP AG. All rights reserved. 7

Economic Values? 개인컨설팅, SI 사 SAP 도입기업 빠른시장및기술변화에따라지속적으로나의경쟁력을확보하고몸값을높일수있는방법은? 컨설턴트품질유지를통한프로젝트위험감소및고객만족도상승? 컨설턴트역량다각화를통한컨설턴트인력가동율 (Utilization) 극대화? Innovation Solution 신규비즈니스를위한컨설턴트확보? 프로젝트에투입되는 PI 인력의신속한교육을통한프로젝트위험감소 시스템오픈이후, 전문 PI 조직을통한지속적인혁신추진 운영효율화를통한생산성향상 2014 SAP AG. All rights reserved. 8

Challenges Objectives 1. 방대한기술영역의최신내용에대해지속적으로오프라인교육을제공하기엔과다한교육비용 2. 제한적인교육일정으로신속한 Skill Up 불가및오프라인교육참여로인한업무단절 3. 신규기술에대한기술검토혹은 Reskilling 을위해필요한교육컨텐츠및전문가부족 1. 언제, 어디서든접근가능한교육플랫폼 2. SAP 솔루션전영역에대한교육컨텐츠및최신기술 (Delta) 에대한교육컨텐츠빠른접근 3. 목적, 수준에맞춘 Just for Me 교육 4. 최신기술에대한전문가도움 2014 SAP AG. All rights reserved. 11

What is Learning Hub? 60 titles system access 실습 교육시스템에대한실시간액세스옵션 체험 등록하면선별된컨텐츠에무료로액세스 110 free titles for instant access 10 SAP expert-led social learning 소셜러닝 온라인학습공간및소셜네트워크에참여 컨텐츠 교육과정교재, 이러닝및최신교육 (Delta) 에대한무제한액세스 ~ 2000 titles always up to date 한번의등록으로 SAP 전영역의교육컨텐츠에언제, 어디서든, 접속할수있는클라우드기반의 SAP 러닝서비스 2014 SAP AG. All rights reserved. 13

What is Learning Hub? 핸드북 elearning OKP 1,000 여개의핸드북 읽기, 둘러보기, 검색이용이한플립북포맷 일반과정과아카데미과정의교육컨텐츠제공 자격증취득을위한확실한방향안내 500여개의 elearning 자료 다양한멀티미디어컨텐츠 평가, 데모및실습포함 온라인세미나의수시업데이트 150 개이상의 OKP (Online Knowledge Product) 600 개이상의역할별러닝맵 구축, 업그레이드및운영을위한 Delta 교육에대한가장빠른접근 From overview level, e.g. SAP Overview (SAP01) SAP Hana Introduction (HA100) Overview of SAP for Banking (FS200) To advanced level, e.g. SAP Hana installation and administration Variant configuration - Modeling From overview level, e.g. SAP Navigation (SAP129) SAP CRM Solution Overview (SAPCRe) To advanced level, e.g. Business Objects Web Advanced Report Design 2014 SAP AG. All rights reserved. 14

What is Learning Hub? 제공과정리스트 Solution Category Number of Courses SAP Application 653 SAP Business Objects 237 SAP Corporate Performance Management 14 SAP Customer Relationship Management 49 SAP Enterprise Resource Planning 525 SAP for Industries 142 SAP IT Management 1 SAP NetWeaver 269 SAP Product Lifecycle Management 15 SAP Solution Manager 5 SAP Supplier Relationship Management 10 SAP Supply Chain Management 42 SAP Sustainability 1 Sybase 114 Ariba SuccessFactors Total 2,077 Delivery Type Number of Courses elearning 535 Handbook 1,080 Learning Map 462 Total 2,077 해당컨텐츠는 2014 월 4 월기준 매월신규업데이트 표기된과정은영어기준, 7 개 Language 서비스 한국어과정은 90 여개 2014 SAP AG. All rights reserved. 15

What is Learning Hub? Learning Rooms SAP 전문가가리드하고동종업계의다양한사람들과지식교류를할수있는소셜학습공간 특정주제에대한강사가배정되어오픈강의진행 러닝허브학습자는누구나자유롭게등록가능 (500명정원, 선착순마감 ) 명확한학습목표를가지고 8-10주간의웹세미나, QNA, 실습 / 테스트등학습 Activities를운영 2014 SAP AG. All rights reserved. 16

What is Learning Hub? 운영중인 Learning Rooms (2014년 3월기준 ) Name Max. Participants* Language SAP HANA Introduction & Modeling 500 EN ABAP for SAP HANA 500 EN SAP BI 500 EN ABAP Development 500 EN SAP Extended Warehouse Management 500 EN SAP Transportation Management 500 EN SAP Mobile Platform 500 EN SAP Procurement 500 EN SAP FIORI 500 EN SAP ERP Financial Accounting 500 EN 2014 SAP AG. All rights reserved. 17

What is Learning Hub? Live Access 교육에해당하는시나리오에대해실습할수있는실습서버접속환경제공 필요에따라 20-40-60 시간을개별신청및개별접속 ( 별도비용 ) 현재 SAP ERP, ABAP, SAP BO, SAP Hana Platform 등 60 여개과정에대해서지원 활용사례 : - Self-study - Internal Workshop (Physical and virtual) - Sandbox 2014 SAP AG. All rights reserved. 18

What is Learning Hub? Discovery Edition (by 30 June!) 전문가온라인 세미나구독 전체 ( 혹은일부 ) 이러닝컨텐츠 학습 이러닝학습후, 퀴즈를통한 지식점검 가장인기있는 SAP 컨설턴트양성교재의 Preview 일부커뮤니티 토론에참여 지금바로누구나 110 여개의 SAP 컨텐츠미리보기가탑재된 SAP 러닝허 브의무료체험판 Discovery Edition 에가입할수있습니다. 2014 SAP AG. All rights reserved. 19

What is Learning Hub? 컨텐츠체험과정리스트 솔루션종류 체험가능한과정수 체험범주 체험가능한과정수 BusinessObjects 13 Customer Relationship Management 3 ERP 36 HANA 8 Industry 11 Mobile 4 NetWeaver 22 Solution Manager 6 Supplier Relationship Management 2 Supply Chain Management 2 Sybase 3 Total 110 Full 39 Partial 61 기타 10 Total 110 2014 SAP AG. All rights reserved. 20

Service Edition Private Edition Public Edition Student Edition 최소 User : 300 User 이상 대상 : 대기업, 글로벌파트너 Set Up : ~ 6 weeks 리포트 : 관리자리포트, 학습자리포트제공, UI Customization Subscription : 12 Months 제공컨텐츠 : ~2,000 titles 최소 User : 20 User 이상 대상 : SAP 도입기업, 파트너 Set Up : No preparation 리포트 : 학습자리포트 Only Subscription : 12 Months 제공컨텐츠 : ~ 2,000 titles 최소 User : 20 User 이상 대상 : 대학교 Set up : No Preparation 리포트 : 학습자리포트 Only Subscription : 12 Months 제공컨텐츠 : ~145 titles 2014 SAP AG. All rights reserved. 22

향후준비서비스 Content Customization 고객이 SAP 러닝허브에있는컨텐츠를고객사내부자료와함께커스터마이제이션가능. ( 클라우드기반의 SAP WPB (Workforce Performance Builder) 활용 ) Crowdsourcing 파트너가직접컨텐츠를개발하여 SAP 러닝허브를통해서비스제공가능 Mobile offline consumption 모바일을이용하여오프라인상태에서학습지원 Reward Management 학습을독려하고학습자간지식공유를독려할수있는마일리지관리기능 2014 SAP AG. All rights reserved. 23

역량개발도달시간 Cost per course SAP Learning Hub 투자효용 VS Offline 교육 1 인당 / 과목당교육비 ( 단위 : KRW) 42% 82 % Training Cost per course Course Time to Competency SAP Learning Hub 를이용하여역량개발을활발히할수록과목당교육비용절감 5.6K 11.2K 5.6K 3.6K * N Offline 교육 1.8K 1과정 2과정 N과정 1과정 2과정 N과정 Learning Hub 3.6K/N SAP Learning Hub Time Offline 교육 Anytime, Anywhere 필요한교육만선택적으로수강할수있어역량개발시간단축 2014 SAP AG. All rights reserved. 24

Accenture 고객의소리 (Voice of Customer) 최고의 SAP 컨설턴트육성 Accenture 는 SAP Learning Hub 를통해현재보유하고있는 29 만명의컨설턴트를업계최고수준으로육성시킬수있다고자부 고객만족을통한 Market Share 극대화 최신기술에대해컨설턴트가정확하게숙지하여프로젝트를수행할수있고, 이는바로고객만족으로이어져 Market Share 를높이는데기여 지속적인컨설턴트생산성및경쟁력향상 컨설턴트가상시재교육을하고, 타모듈및신규버전솔루션에대한자발적학습을통해회사로서는생산성이향상되고개인의경쟁력도유지 Next Generation Learning 구현 회사에서추구하는다양한 Informal Learning 과결합하여차세대교육모델제시 2014 SAP AG. All rights reserved. 26

PI 조직의전문성강화를위한육성로드맵제시및교육기회제공 (1/2) PI 조직의육성로드맵 Business Transformation 전문가 현재운영프로세스에대한모니터와글로벌 BP 벤치마크를통해, 지속적으로혁신과제를도출하고 To- Be Rule & Policy, 조직및 R&R 설계할수있는전문가 프로세스관리 Cycle BIZ. 전략 PI 구축 개선 과제 도출 운영 2014 SAP AG. All rights reserved. 27

Thank you Contact information: Jee-hyun Chung Education Consulting 82-2-2193-5551, Jeeny.chung@sap.com