333
466
467 1 1.1 CRM 2 331 plan do see
468 21 2 enterprise relationship management
469 332 ERM ERM CRM 1.2 1 ERM CRM ERM 333
470 event target customer email fax DMdirect mail
471 PDA 2 ERM 334 form
472 documents output documents 334
473 3 ERM 335 ERM sales opportunity
474 documents
475 1.3 ERM real time ERM open mind ERM give & take ERM ERM ERM ABM activity based management 2 2 ABC activity based costing
476 2 2.1 1 1960 IBM 360 1970 material requirement planning MRP lead time account payable MRP accounting manufacturing resource planning MRP
477 ERP enterprise resource planning MRP ERP 1990 management information system PC terminal 336 MIS ERP 3.3.6 ERP 1 1PC communication real time
478 2 ERP value chain process 337 ERP ERP 3 ERP functional
479 ERP 338 ERP 4 339 ERP
480 2.2 ERP 3310 ERP 1 3311 ERP
481 1 1 ERM ERM 2 3312
482 ERP 3 3313
483 ERM ERP
484 ERP option 4 3314 ERP BOM bill of material BOM BOM BOM BOM Capacapacity analysis Capa MRP lead time 23
485 1 12 MRP ERP
486 ERP ERM 5 3315
487
488 ERP ERP real time daily basis ERP
489 2.3 ERP ERP ERP SI 3316 SI ERP ERP ERP ERP
490 3317 ERP ERP ERP ERP ERP ERP ERP ERP Task Force ERP
491 ERP 23 Task Force ERP ERP ERP ERP ERP ERP as-is to-be gap ERP to-be 3318 ERP ERP SPEED KERP ERP
492
493
494
495 3 3.1 21 holonic holon holos one DNA 3319
496 3.2 1 DA 21 IT paradigm
497 3320 2 specific purpose a complex and unified whole interactinginterrelated or interdependent group of parts collection
498 3 inputprocessingoutput 3321 elements relation output feedback 4 system
499 subsystem function 3322 A B C D E
500 A C D B E
501 3323 3.3
502 3 3324 enterprise 1 ERM 3325 transactions
503 ERP ERP real time 21 ERM ERP 3326 ERM ERP 1) 1)
504
505 12001 2Van Horne, J., Financial Management and Policy, New York, Prentice-Hall, 1995. 3Smith, R. and J. Smith, Entrepreneurial Finance, John Wiley & Sons, 2000. 1 1997 2 8 1996 3 2000 429~450 4Stewart, T., The Quest for Value. New York, Harper Business Book Company, 1994 5 Ohlson, J. Earnings, Book Values, and Dividends in Security Valuation,Contemporary Accounting Research(Spring 1995), pp. 661~687. 11999 22000 3 1999 4Horngren, C. and Harrison, W., Accounting, New York, Prentice-Hall, 2000 12000 2 1993 3 21C1996 11996 2 3Van Horne, J., Financial Management and Policy, New York, Prentice-Hall, 1995. 4Smith, R. and J. Smith, Entrepreneurial Finance, John Wiley & Sons, 2000. 12001 2Van Horne, J., Financial Management and Policy, New York, Prentice-Hall, 1995 3Smith, R. and J. Smith, Entrepreneurial Finance, John Wiley & Sons, 2000. 1 212001 2 2000
506 3Van Horne, J., Financial Management and Policy, New York, Prentice-Hall, 1995. 1 1997 2 EVA 2000 31~20 12001 2 2000 3Van Horne, J., Financial Management and Policy, New York, Prentice-Hall, 1995. 12001 2 1990 3Van Horne, J., Financial Management and Policy, Prentice-Hall, New York, 1995. 4Hull, J., Options, Futures, and Other Derivative Securities, New York, Prentice-Hall, 1993. 1 2000 2 211994 3 1992 1 2000 22000 3 A 1995 3131~155 4ERP ABC 2000 1287~105 1 2000 22000 1 212000 2 BSC 2000 3 2000 37~96 4 Kaplan, R. and A. Atkinson. Advanced Management Accounting, New York, Prentice-Hall, 1998. 5Kaplan, R. and D. Norton, The Balanced Scorecard, Harvard Business Press, 1996. 6Kaplan, R. and D. Norton, Transforming the Balanced Scorecard from Performance
507 Measurement to Strategic Management : Part I,Accounting Horizon(March 2001), pp. 87~104. 7Kaplan, R. and D. Norton, Transforming the Balanced Scorecard from Performance Measurement to Strategic Management : Part II,Accounting Horizon(June 2001), pp. 147~160. Price Waterhouse Coopers, e-business Technology Forecast, 2000. - H.L. Capron 1999. 1992. 1989. e 2000. e ecrm 2000. MBA 1251999. GPS SCMSCM 211999. 1993. 2001. CEO 2000. Stephen G. Haines, the SYSTEMS THINKING APPROACH, St.Lucie Press2000 1999. 1996. 1994.
509 Back Issue 2001 This Economic Week McKinsey Branding, Channel Management, Digital Marketing, Markets & Competitors MBA Irving Leveson
510 Senior Digitrend itv Business Week Online Magazine Forbes PRResources CEO CEO CEOgoCEO New CEOs CEO CEO Small Business Administration Internal Revenue Service One-Stop
511 B2B/B2C Financial Marketing, Marketing to marketers Gossip Anne Holland Company Call Center CallCenter.com CallCenter econsumer.gov PRResources e-business, B2B, B2C, e-demographics, e-mail marketing, e-financial service, broadband, wireless e-business
512 Nottingham Business School HRM 20 HR Career Management, CRM, Leadership, Personal Training, Marketing Strategy Email Alert Managers Mall Online Conference ManyWorlds IT Transportation & Distribution, Supply Chain Technology News, Material Handling Management, Midrange Enterprise 4 Supply Chain Technologic Partners VenturWire New Money, Bad News, New Products, M&A, New People, New Directors Daily Newsletter CEO
513 Cahners Publishing IT PlanSourceMakeDeliver IT Society of Competitive Intelligence Professionals Competitive Intelligence EU E-biz Research,Work and Study, Countries and Regions DrEcommercee-Policy News, ethesis Penwell Supply Strategy Supply Management SCM
514 Digital Divide Asset manager BrokersInsurerexecutiveeducator Ten Hot Global Stocks, All-Star Portfolio, Emerging Markets 2001 Americas Best & Worst Wealth Creators MIT Technology Review 3 InfotechBiotechNanotechMore Voltage, Time Zones, Telephones Cross-cultural e-business
515 Buckman Library 1999 Lens Investment Management Nell Minow Robert AG Monks Investor Research Corporate Governance GlossaryAdditional Featured Reports Thomson PublicationsDow Jones Screaming Media Thomson Financials Banking Channel The Sheshunoff MergerWatch IT whatis 3 IT whatis Digital Commerce Electronic Commerce, Digital Asset Management, Media Convergence, Organizational Knowledge, Small Business Advisor, Corporate Education
516 Finance Skills CFO MoneyChimp Bell Lucent Technologys Research arm Lucents Technical Community IT eit Forum IT
161188212215 217 116 277 272 8 104 273 EVA1940208211 85 99 39 53 166 118 53 115 267 199 33 155 267 266 270 258 123 271 40206 270 291 20 20 274 249 154 254 179 254 3135198 23205 32 48 23 106 128 128 40209225 226 104 250 71 517
518 266 264275281 288 287 128 55130 282 188 10 14 25226254 195 115 26 60 94 4851 52 142 164 164 87 282 128 257 274 276 238 57 89 183 57 90 238 91 60 130 268 278 151288 163 38 250 285 28 26 31 186 27 Miller and Orr245 167 REITS real estate investment trusts 66 155
519 155 106 42 138 138 140 85 166 118 556365 127 26 202 257 274279 134 50 166 92 347 152 152 152254 64 149 85 99 128 250 56 89 41 15 184193 176 174 175 173175176 176 85 137 35128 39 273 278 274 274 95 213 156 155 155 4856 254 5658 343956198 150 230 8788 181 182 188
520 349 250 195 195 33 187 25 25226 119 180 180 152 274282 140 84 122 99 125 34 150 251 8792 119 119 250 250 250 angel139 139 139 MMFmoney market fund250 28 29 167 168 58 58 168 7 60 68247 281 281 282 266 11 14 24 154 127161 19234 236 236 105 19149 151 19264 150 250 53 94 53
521 53 236 242 285 66 130 38 137 e 143 e 20 e 230 EVA 222 EVA 215 EBO 32 57 35224 66 4866 93 154 212 16 8 194 39 230 258 123 266 52 173050 157 93 210 50 132 54 30151153 268 117 183 ROE86 54130 132 132 50 33198 240 242 143 63 267 186 115 129 239 90 8 7 167 CFO11 168
522 1748 92 41 15 13 47 69247 278 266 19 122 230 128 20 161123 127 70 70 3 129 61 63 Zeta Credit Risk 109 255 279 61 61 EPS61 250 54 130 131 131 132 126 71 133210 138 138 277 128 105 274 38 116 136 93 30 250 121 31 159 252 34207210 35210 34 89 18163164 18163 85 184 184 183
523 184 128 118 282 Q 199 18 17 154 274 265 123 2069133 122 84 183 7 213 68247 58 58 265274275 58 136 250 256 192 251 282 279 271 136 121 217 40 173196 206 281288 265 30 238 246 224 96 224 486768 278 27 105 192 271 137250 272 271 271 267 8790
524 47 190 190 85 90 252 96233 161 355 358 298 367 347 370 303351375 395 316317 378 381 390 313 315 342 397 342 377379 297376 EVA400 341 380 363 389 312 378 351 313 329 361 386 343 388 MBO344 332 356 351 bottom-up 344 350 347
525 307 340 375 303 354 388 298299 303 378 355 331 349 actual cost327 342 352 345 333 342 342 333 364 347 302 348 307 353 320 349 318 331 353 e 366 ERP 309 349 298 338 347 320 320 361 307 352 380 347 380 378 303375 348 395 398 302 371 395 381395 398 309 309 371
526 357361 309 coordination341 345 343 313 313 313 344 329 348 350 total cost312 optimization331 topdown 344 353 299 350 349 process317 309 316317363 381 368 369 377378 378 activity317320 ABC activitybased costing312 ABM activitybased management312 328329 320321 309 333 376 327 330 327 330 333 434 MIS477 411 502 487 457 455
527 CRM 447455 469 455 SCM 447452 supply chain452 DB 427 428 431 459 481482 459 431 496 434 432 455 421 modem430 461 432 firewall438 419 447 435 502 B2BBusiness to Business448 B2GBusiness to Goverment448 B2CBusiness to Customer448 427 484 Capacapacity analysis 484 476 460 482 497 496 422 498 427 twisted pair431 CRM 456 IP 434 URLuniform rexource locator436 473 SCM 453 MRPmaterial requirement planning 476 MRP material requirement planning 476 482483 444 444 496
528 495 432 422 e 450 e 443444 e 445 e 443 ERMenterprise relationship management 468 ERM 467 ERM 469 ERPenterprise resorure planning 476 ERP 447 480481 435 449 419 484 476 447 447 468 ERP enterprise resorure planning477 447 e-procurement450 448 447 463 427 IT414443 414 411 462 461 461 447 419 470 432 423 432 hacking437 473 467 475 400475 486
1 1 2 2 1 2 3 4 3 1 2 3 4 5 529
530 6 7 8
531 1 1 2 3 4 5 6 2 1 2 3 4 5 3 1
532 2 3 4 5 6 7 8
University of South Carolina 19891994 1996 SPSSWIN Easy1997 1998 1999 1999 2000 University of California at Berkeley 1999 1997 1993 1993 1990 1991 University of Washington 1994 1995 2000 SE1979~1981 1982~1988 1988~1991 1993~ 21 1999 1998 BPR 1998 1995 1992 1993