CONTENTS 04 이사회의장메시지 05 CEO 메시지 I. Overview of kt's Sustainability 06 kt 기업개요 13 거버넌스 17 이해관계자참여 18 윤리경영 20 리스크매니지먼트 22 중대성평가 24 Special Issue II. GiG

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1 ABOUT THIS REPORT kt. 보고기간및경계 보고기간 ,. 1, , 3. GiGAtopia kt Integrated Report 2015 보고경계, 510. kt (K-IFRS) kt., GRI(Global Reporting Initiative) G4 23. 보고기준및검증 보고기준 GRI G4 (Comprehensive), (IIRC) <IR> (framework). 보고서검증,. 보고서특징, kt.,, kt., (KPI), Special Issue.,. 보고서문의처. 178 kt CSV Tel : 02)

2 CONTENTS 04 이사회의장메시지 05 CEO 메시지 I. Overview of kt's Sustainability 06 kt 기업개요 13 거버넌스 17 이해관계자참여 18 윤리경영 20 리스크매니지먼트 22 중대성평가 24 Special Issue II. GiGAtopia_Create the Future 32 GiGAtopia 시대개막 42 GiGAtopia로여는미래세상 50 고객최우선경영 58 GiGA Story를통한공유가치창출 III. Sustainable Value 68 동반성장확대 73 지역사회가치창출 80 인재경영 90 친환경경영 Appendix 101 지속가능성주요지표 104 제 3 자검증의견서 커버스토리 kt GiGAtopia kt ICT GiGAtopia kt

3 연결을넘어가치창조, GiGAtopia 가장빠르고혁신적인 ICT 서비스를통해편리함을넘어편안한세상으로, kt 가새로운미래를만들어갑니다.

4 이사회의장메시지 3 (IoT) kt GiGA kt kt GiGA ICT kt kt kt GiGA Island CSV 5 (DJSI World) kt 1 IT 2015 kt kt kt는혁신적인정보통신기술을통해우리의삶을풍요롭게할것입니다. 이사회의장송도균 04 kt Integrated Report

5 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue CEO 메시지 2014 kt 1 kt GiGAtopia IoT 5 kt GiGA (hidden champion) K-Champ GiGAtopia 3 K-Champ ICT kt ICT kt GiGA GiGA Island 1 DMZ GiGA School ICT 3 GiGA Island 2 GiGA kt (MWC) G 2018 ICT 70 ICT kt GiGAtopia ICT 국민기업의자부심으로전세계 ICT 시장을선도해나가겠습니다. CEO 황창규 kt Integrated Report 05

6 kt 기업개요 기업현황및주요연혁 1981 kt 2009 KTF,. kt GiGA /IoT, ICT. kt ~2014 년서비스별이용자수 (: ) 유선전화 구분 무선통신 * 초고속인터넷 IPTV 합계 PSTN** VoIP ,502 15,318 3,348 8,037 4,030 47, ,454 14,513 3,505 8,067 4,968 47, ,328 13,849 3,411 8,129 5,859 48,576 *: CDMA+WCDMA+LTE **PSTN: ( ),, ISDN, DID 회사명 설립연도 대표이사 본사소재지 90 kt 의자산 / 역량 1 위 (586 만명 ) 유료방송가입자 1 (olleh tv, kt skylife) 위 T커머스이용액 / 가맹점수 (kth, kt skylife) 1 위 (BC card) 2 위 UV(Unique Visitor) (genie, kt music) 기프티쇼 ( 모바일상품권 ) (277만명) 2 위 (kt mhows) 3 위 보안업계 (kt telecop) 인터넷미디어렙 1 위 (nasmedia) 150 조 BC card 매입액 5 개 종목서비스 (kt sports),, e-,, 06 kt Integrated Report

7 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue 계열사현황 (: , :, ) 계열회사주요사업 ( 업종 ) 매출액자본총액임직원수 kt powertel 1,049 1, kt linkus 1, kth,, 1,361 1, kt submarine kt commerce 5, kt mhows (, ) kt rental 10,098 3, kt telecop 2,570 1,448 2,829 kt capital 1,734 2, kt m&s 8, ,911 nasmedia kt music,,, sofnics, kt ds IT, 3, ,256 kt cs 4,380 1,419 10,968 kt is 4,507 1,480 10,205 kt skylife, 6,228 4, skylife TV, kt estate 2,802 13, kt WIC 12 2,612 6 BC card 32,746 8, CENTIOS ksds, Ustream Korea kt sat 1,392 4, kt media hub 3, best partners kt sports ,, 5(, ENSWERS,, kt NexR, kt innoedu), 2014 kt Integrated Report 07

8 경영이념및전략 비전체계 미션 ICT 를기반으로세계에서가장빠르고혁신적인통신과융합서비스를제공, 국민의편익을도모하는최고의국민기업 비전 Global No.1 목표 GiGAtopia 실현 핵심가치 1 등 kt Single kt 고객최우선 정도경영 1 08 kt Integrated Report

9 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue GiGAtopia 란? 인간과모든사물이 GiGA 인프라로연결되어, 편리함을넘어편안함을누릴수있는세상을말합니다. kt 는 GiGAtopia 실현을통해 Global No.1 kt 로도약해나가겠습니다. 유무선 GiGA 선도 ICT 융합서비스발굴육성 고객최우선경영 GiGA 5G GiGA /IoT 5 (,,,, ) 1 경영혁신지속, 그룹경영본격화 국가 ICT 산업경쟁력강화에기여하는진정한국민기업 K-Champ, GiGA GiGA Island, GiGA School ICT 09 kt Integrated Report

10 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue Global No.1 kt kt 의우수한통신경쟁력에기반한혁신적인글로벌서비스를제공하며, kt- 중소기업간상생협력을통한해외동반진출로글로벌 GiGAtopia 실현 ICT IT ( VPN IP IDC ) kt 유무선 GiGA 선도 ICT 융합서비스발굴육성 고객최우선경영 kt GiGAtopia (Big Data) IoT(Internet of Things ) (Cloud) ICT kt GiGA ICT 5 Total CS 650 Total CS LTE LTA-A(4G) // 5G ICT / CS A/S GiGA WiFI WiFI GiGA WiFI Home ICT Product 1 kt GiGA internet 100M 10 GiGA internet ( 2 10 ) IPTV GiGAtopia TV Full-HD VOD(Video on Demand) No 1 IPTV HD 4 UHD GiGA UHD TV IoT / IoT TV GiGA IoT Home Fitness GiGA IoT Home Cam GiGA IoT Home Manager IoT GiGAtopia 실현 R&D 핵심추진분야 R&D kt GiGA 2020 GiGAtopia 5G GiGA OLT NFV/SDN LTE VPN 1-pair 500Mbps ICT (FTTH Overlay) 1G OLT(Optical Line Terminal) 1G/10G SDN UTM 2 0 LTE VPN 1 1-Pair 200Mbps GiGA Wire 2 MPTCP LTE+WiFI LTE 3 3 LAN 2-Pair 500Mbps GiGA UTP - : : R&D( ) ( ) 593 4, , , kt Integrated Report 10 kt Integrated Report 11

11 kt 기업개요 - 경제성과 매출액 K-IFRS. 구분 , , ,991.7 * 4, , , , , ,421.7 * K-IFRS (: ) 사업별매출액 (: ) 구분 무선매출 유선매출 미디어 콘텐츠매출 금융렌털매출 상품매출기타매출합계 , , , , , , , , , , , , , , , , , , , , ,421.6 * 이해관계자별가치분배 임직원보상 ( 억원 ) 정부납입액 *( 억원 ) 24,811 25,524 20,717 7,617 5,024 5, 협력사현금결제금액 ( 억원 ) 사회공헌지출액 *( 억원 ) 28,024 29,800 19, kt *,,, 정부의재정지원,,, 420,., 2,380. kt. 12 kt Integrated Report

12 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue 거버넌스 투명한지배구조 kt (Global Standard). (CEO), kt. (CGS) ESG(Environment Social Governance) A+. kt 지배구조모델 지배구조개선및투명경영추진노력 투명한지배구조 01 이사회의독립성 02 주주가치제고 03 전문경영인의책임경영 이사회구성및운영의독립성 CEO ( 73%),, 사외이사선임절차의투명성 사외이사에게특별권한부여 CEO CEO 주주환원, 주주보호 / 주주권보호 CEO 선임및경영계약 CEO CEO CEO 보상및해임 CEO CEO 이사회구성의독립성및다양성 CEO Customer ( ). (BOD Diverstiy) (the complementarity of skills). kt ( ),,., kt. kt Integrated Report 13

13 거버넌스 이사회구성현황 ( : ) 구분성명 ( 성별 ) 주요경력역할 ( 소속위원회기재 ) ( ). CEO. R&D. ( ) ( ). kt Customer. kt T&C. kt. kt GSS ( ).., ( ) ( ) ( ) ( ) ( ) ( ) ( ) 이사회내위원회운영 5 2,. 이사회내위원회현황 ( : ) 구분구성설치목적및권한사항 4, CEO, 1, 1 kt( 14 kt Integrated Report

14 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue 이사회운영및평가 kt ( ) 37.,.. 이사회운영개요 이사회개최횟수 11 회 이사회평균참석률 98 % 이사회평가결과 (5 점만점 ) 4.1 점 이사회활동현황 회차 개최일자 의안내용 사외이사참석수 ( 정원 ) ( ) ( ) 3 7(7) kt ( ) 12 7(7) kt ( ) 6(7) ( ) 1 8(8) ( ) 2 8(8) kt ( ) 2 8(8) ( ) 7(8) ( ) 2 8(8) Seoul ( ) 8(8) ( ) 2 8(8) kt ( ) 2 8(8) ,,,, 전문경영인책임경영과성과보상체계 CEO. CEO CEO, CEO CEO CEO.. 이사의보수한도및현황 ( : , : ) 구분 2014 년주총승인한도 지급총액 1인당평균지급액 (3 ) (4 ) (4 ) , 2014, 1 kt Integrated Report 15

15 지속가능경영선도 kt. UN (SDGs),, 10. kt DJSI % Gold Class. kt 2009 DJSI DJSI Korea DJSI World, 지속가능경영의사결정체계 kt,.,,,, 5, () 이사회 CEO 지속가능경영위원회 사무국 ( 홍보실 ) 전략기획실윤리경영실재무실 Customer 부문고객최우선경영실마케팅부문미래융합사업추진실 CR 부문정보보안단융합기술원 미래융합사업추진실네트워크부문 kt estate 인재경영실그룹인재개발아카데미경영지원실구매전략실 홍보실 CR 부문 투명경영 고객경영 환경경영 상생협력 사회공헌 지배구조개선윤리경영투명경영 서비스혁신제품혁신정보보호 그린 IT 추진에너지절감환경규제대응 공정한인사고용및노사공정거래 사회봉사공익사업사회협력 16 kt Integrated Report

16 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue 이해관계자참여 이해관계자정의 kt, kt. kt.,,,,,. 이해관계자참여를통한가치증진 kt. kt,,. 이해관계자정의및참여유형 구분관심영역참여유형및참여빈도 고객 VOC (200, 3, 4~5 ) (1 2 ) (60, 6) (100, 1 ) 주주 / ( 1 ) CEO ( 1 ) ( 1, ) IR( 1~2 ) / (NDR, ) IR 협력사 ICT CEO (1 ), ( 1 ) SCM(Supply Chain Management) ( 1 ) () ( 1 ) () () 임직원 ( 1 ),, (, ) ( ) kt 119() // / 지역사회 () ( ) IT(, ) (, SNS, ) (105, 1 ) 환경 () ( 2, Scope 1, 2 Scope 3) kt Integrated Report 17

17 윤리경영 신윤리경영원칙 내재화 kt ,,. 1 등 kt 신윤리경영원칙 1.,,,, kt 5,. 고객최우선 준법경영 기본충실 원칙 1. 고객을최우선가치로삼는다 원칙 2. 각종법규와기준을엄격히준수한다 ,. 원칙 3. 기본과원칙에충실한다. 3-1.,. 3-2.,. 주인의식 원칙 4. 스스로회사와내가하나라는주인의식을가진다. 4-1., 사회적책임 원칙 5. 국민기업으로서사회적책임과의무를다한다. 5-1., ,. 윤리경영추진사항 Clean kt Clean 365 ( ) () FAQ Clean 365 Hot-Line 윤리경영직강 kt 년월별윤리경영직강주제 5 월 6 월 7 월 8 월 9 월 11 월 12 월 (1 3 ) 18 kt Integrated Report

18 인사말 >> kt 기업개요 >> 거버넌스 >> Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue 그룹사윤리경영내재화 kt.. (synovation). 조세준수 kt 세금전략 년윤리경영위반사항조치 kt 1 (Compliance Audit) ,. kt,. kt., 투명한대외공시 kt, (dart.fss.or.kr). / /. kt %, 24.2%( ).. kt,,,. 법규준수및심결현황 kt (CP)., ( ),,. 규제기관심결현황 kt , 20. kt.,. 구분 일자 심결결과 행정부처 , , , kt Integrated Report 19

19 리스크매니지먼트 장기전략리스크정립,,, (megatrend). kt. kt /. 중장기전략리스크리스크정의비즈니스영향대응방안 (Intensifying Competition),, (quality), GiGA GiGA, 5G, 5G 5,,, (Enabling Technology) GiGA GiGA, 5G, UHD TV (Value-Chain) GiGA 1,, G /, K-Champ 통합리스크관리 kt,,., 리스크관리체계재정립 kt 2014.,. Owner Owner, (TF). (ERM) /. (database). 20 kt Integrated Report

20 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue 리스크관리및대응프로세스 사전리스크관리 ( 각부서, 상시 ) 발생리스크대응 ( 리스크주관 (owner) 부서, 발생시 ) 예상리스크 Realization 리스크발생 (owner) 탐지분석통제 인지대응평가 KM* *KM: Knowledge Management:,, DB 리스크사전예방 리스크사전예방활동 서비스출시전리스크사전검토 2010,,,, VOC 사전검토를통한리스크발생요인감소 VOC 1,547 ( ) 1, *VOC: 리스크관리역량강화리스크자체진단,, 년 1, 년 , 리스크교육강화 / 2014 년 2015 년 kt Integrated Report 21

21 중대성평가 중대성평가원칙 GRI G4 (IIRC) IR kt. (Stakeholder Inclusiveness), (Sustainability Context), (Materiality), (Completeness). 중대성평가프로세스 STEP 1 Identification STEP 2 Prioritization STEP 3 Validation 지속가능성배경 중대성 완전성 kt 2014 kt 지속가능성관련이슈도출 kt,, 중요이슈타당성검증 이해관계자참여 이해관계자인터뷰이해관계자설문조사신뢰성검토 kt STEP 1 내외부환경분석을통한지속가능경영관련이슈식별 kt, GRI (Aspects) IIRC. kt. [ 미디어자료분석 ] kt 2013~2014 6,076 [ 동종업계분석 ] [ 대내외경영자료분석 ] kt [ 이해관계자인터뷰 ] ISO kt 6 22 kt Integrated Report

22 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue STEP 2 중대성평가를통한중요이슈도출 kt 5,469 kt , kt 2 ( ). 3,. 중요이슈도출 Important Very Important Extremely Important * kt Green IT * ( ) IoT ICT *, kt kt STEP 3 타당성검증 kt. kt,,,. 중요이슈보고 중요이슈 중대측면 내부 보고경계 외부 보고페이지 신규중요이슈 IoT ICT Extremely Important Very Important Important ( ) 28 () 27 / IoT 42 ICT 42, 59, ( ) 38, 68, kt, 26, , 99 58, 58, Green IT ( ), 44, 94 25, 45 kt Integrated Report 23

23 Special Issue 01 Context 존경받는국민기업 kt. kt,. kt,. Progress 국가대표통신기업 kt. 1 1, 2009 kt. 국민기업으로서 kt의경쟁력 54.9% 63.5% kt. kt. 네트워크 네트워크인프라 보편적역무 65 만 km 131 만 km kt submarine 3 기 LTE * 11 만개 공중전화, 도서 / 선박통신 * LTE : SKT6.5, LGU+5.5 ( ) 경영자원 인력 자산 가입자 고객채널 6 만 * 38.1 조 ( 6.2 ) kt estate 0.8 억명 ** 1 등 / 2 등 (2014 KS-CQI ) * : kt CEO 46 +ktcs/is ** : kt (BC,, ) 24 kt Integrated Report

24 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue Special Issue 인터넷상용화개시 (kornet) 1997 PCS 상용서비스개시 2008 IPTV 시대개막 TV 2014 올레 GiGA internet 상용화 1Gbps (100Mbps x 10 ) 가구 1 전화보급 1, 무궁화위성발사성공 초고속인터넷시장주도 스마트혁명선도 iphone 국민기업으로서 kt가만들어가는미래 kt kt kt,,. kt GiGAtopia,,. GiGAtopia 평창동계올림픽 국가적재난재해대응선도 GiGA 5G Interview with stakeholder CSV. kt ICT 김성주총재 대한적십자사 kt, - - CSV. kt,.. kt Integrated Report 25

25 Special Issue 02 Context 혁신경영. kt 1 kt Progress 임파워먼트 kt. kt,. kt. 1 등워크숍 kt ,. 임파워먼트강화를위한프로그램 1 등워크숍찾아가는임파워링세미나 Yellow card 제도 (9~11 ) EFT(Empowering Facilitator) CEO, In-house 컨설팅을통한혁신강화 NCG(Nomad Consulting Group) kt In-house, 2011 Cross-Functional , 228. Yellow Card, 5 NCG Lessons Learned , 년 NCG 프로젝트수행현황 영역 (Domain) 건수주요프로젝트 48 GiGA 18 / IT VOD Connected Space (,, ) DB Project Knowledge Bank, NCG Project Knowledge Bank 26 kt Integrated Report

26 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue Context 공정경쟁노력,. kt,. Special Issue 03 Progress 공정경쟁자율준수프로그램 kt (commitment) (compliance officer) kt 자율준수 프로그램의 7 대요소 (compliance manual),. 단말기유통법의성공적시장안착에기여 (%) (/MNP/) 투명한유통질서확립을위한노력 ( ). kt.. 상품및서비스차별화 고객지향신규서비스출시, 6 GiGA WiFI ( KB, ) 2 ~6 1~ MNP 요금제할인강화 단말출고가인하 kt Integrated Report 27

27 Special Issue 04 Context 고객정보보호및보안강화 kt ,. kt 1 kt. Progress 보안인력및조직강화 kt (CISO) (CIO)... 시스템고도화 kt.,,,. 정보보호및보안체계 글로벌수준의정보보안서비스를제공함으로써고객 / 임직원 / 사회에신뢰를주며사업경쟁력강화에기여 4 대보호영역 Risk based 현장 Single 보안 사용자보호 해커 고객정보보호 기업정보보호 망보안 서비스보호 / 가치제공 고객 내부자 Internet 보안 / Infra 보안 Compliance 협력직원 Governance / Policy / Process / Compliance 규제기관 3 대범위 내부 협력사 그룹사 %.. 28 kt Integrated Report

28 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 인사말 >> kt 기업개요 >> 거버넌스 >> 이해관계자참여 >> 윤리경영 >> 리스크매니지먼트 >> 중대성평가 >> Special Issue Special Issue 주요정보보호및보안사항, ISMS(Information Security Management System). 04 구분 세부사항,, DRM(Digital Right Management), DLP(Data Loss Prevention) DB (Secure Coding) 정보보호를위한고객서비스 kt., 주요소비자정보보호서비스 구분 세부사항 ( : ( : MMS ( : kt Integrated Report 29

29 GiGAtopia_ Create the Future GiGAtopia 시대개막 GiGAtopia로여는미래세상고객최우선경영 GiGA Story를통한공유가치창출 30 kt Integrated Report

30 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 유무선통신시장선도 >> 미래기술리더십 >> 고객가치제고 >> CSV 관점의사회가치제고 kt Integrated Report 31

31 GiGAtopia 시대개막 32 kt Integrated Report

32 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 GiGAtopia 시대개막의중요성 kt,. Material Issue kt GiGAtopia. kt kt 의 GiGAtopia 시대개막 lot ICT ICT GiGA GiGA 37.9% GiGA internet GiGA internet GiGA internet 62 9,000, 10 GiGA internet IoT,, kt 의경쟁력 Core Competency Performance Index GiGA 네트워크 LTE 1 (21.3Mbps)* LTE 91%* 5G GiGA UHD tv IPTV 1 (600, ) GiGA IoT IoT 2 /837 ( ) GiGAtopia 동반생태계조성 207 7, ,400, IoT,, 5G 1,200 글로벌 GiGAtopia 3,334 (2014 ) GiGA APG NOC, NPC * 2014 LTE 미래전략 kt ,000 GiGA GiGA ICT. GiGA, 1 kt. kt Integrated Report 33

33 GiGA Network kt LTE. IoT. kt ( ) GiGAtopia 5G GiGA. kt 의네트워크기술진화 LTE LTE LTE-A LTE-A 4 LTE X1 LTE X2 LTE X3 LTE-A X4 10MHz 75Mbps 20 MHz 150Mbps 20MHz 10MHz 225Mbps 20MHz 10MHz 10MHz 10MHz 300Mbps UHD 1 ( 18GB) 100 ( 3GB) 전국망커버리지광대역 LTE-A 4 서비스출시 kt 2013 LTE. LTE LTE-A ( 225Mbps), 9 2.1GHz LTE 4 LTE-A 4 ( 300Mbps) kt LTE (150Mbps) 3rd (300Mbps) 2nd(225Mbps) (150Mbps) LTE LTE LTE LTE LTE LTE LTE kt 3rd (300Mbps) 2nd(225Mbps) (75Mbps) LTE LTE LTE LTE LTE LTE LTE Interview with stakeholder. kt (Resource). IT (growth engine). (IoT), GiGA, kt 5. 양종인상무 한국투자증권 34 kt Integrated Report

34 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 5G 시대를이끌어갈네트워크인프라구축 5G. 5G. kt 5G. 5G. kt 5G LTE-A Het Net GiGA WiFI GiGA 10 GiGA 600Mbps 867Mbps 1Gbps 10Gbps UHD 1 ( 18GB) 100 ( 3GB) (170 ) 2 24 (144 ) LTE-A Het Net ( ) kt LTE-A GiGA WiFI LTE-A Het Net MWC (Mobile World Congress) LTE, LTE 8 600Mbps 10 GiGA internet ( ) kt WIS(World IT Show) 2014 GiGA 1Gbps GiGA internet. GiGA internet Mbps 10 1Gbps. GiGA WiFI AP 867Mbps. (UHD),,. GiGA Wire ( ) kt 300Mbps GiGA GiGA Wire. GiGA,. Macro Cell ( :F1) Ultra-Dense Small Cell ( :F2) Hotspot Small Cell ( :F3) Gbps ( ) kt 2014 (ITU) 10Gbps kt GiGA internet 10Gbps, Gbps K. kt 10Gbps. *Het Net, ( ) ( ) kt-, 5G ( ) kt Het Net* CA(Carrier Aggregation, ). 5G UDN(Ultra-Dense Network, ).,,. kt Integrated Report 35

35 GiGA UHD tv kt GiGA UHD tv UHD UHD GiGA UHD tv. kt GiGA IPTV (Mash-Up). 고객편익을위한서비스품질제고 kt. UHD TV UHD. (web),.,, 4, TV 3 GiGA UHD tv. 콘텐츠생태계활성화 kt GiGA UHD tv IPTV. kt /,,. IPTV kt,. IPTV,,,, kt. kt,,. IPTV PP CP IPTV API*, SDK**,olleh tv VOD, olleh OPEN IPTV *API(application programming interface): **SDK(software development kit): 미디어시장선도 tv kt IPTV ( ) (3 ) kt GiGA UHD tv GiGA, GiGA, 5 6, GiGA kt Integrated Report

36 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 GiGA IoT IoT(Internet of Things). IoT kt IoT. IoT 를통한스마트라이프 (Smart Air care service) kt IoT. 1,000,. / () / GiGA (Beacon) IoT (), (,, ). IoT, kt. DB ID ID ID 글로벌표준 IoT 기반생태계구축 kt IoT Data GSMA( ), ( ), Axiata( ) IoT (IDE : IoT Data Ecosystem). IoT kt, 2014 IoT ,000. kt IoT IoT, IoT IoT. kt Integrated Report 37

37 K-Champ 의글로벌진출허브 GiGAtopia K-Champ. kt,. kt GiGA. 동반성장프로그램 2014 ( olleh.com) 14 GiGA internet (M) - One Stop Review (M+1) ( olleh.com), (Mobile world Congress, ) : ( ) , GSMA(Global System for Mobile communications Association) 4 3, LTE , , ,, 1 24 / 3 1,400, BM (NIPA) 8, // /M2M/IoT, 38 kt Integrated Report

38 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 창조경제를위한창업지원 kt ,,,. * IoT 5G -> -> -> <SW >, <> kt < > 1:1, kt IoT, MS IoT < IoT > IoT, <5G > G 5G : (Financial) (Technique) kt, IoT,, 5G kt 150,, 1,050. kt ( 2,000 ). 우수스타트업의글로벌진출지원 kt (,, ) ( 8,, ). 1 MWC, CES. () () () NTT () KIC() ( ) ( ) ( ) () kt() 8() () () ( ) () kt Integrated Report 39

39 글로벌 GiGAtopia kt, ICT. GiGA, 4G 5G, ICT. 글로벌 GiGAtopia 구현 kt.. 100MHz 4G GiGA. (2 :, ), NGN GiGAtopia kt 4G LTE GiGA 5 16 (~ ) (10 ) (4 ) (4 ) (2) (2) (2),, / IT,,, / IT,, IT / / / GiGA kt GiGA. kt ICT , (, ). 40 kt Integrated Report

40 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 글로벌 GiGA 인프라구축 kt GiGA 5G. APG NOC APG(Asia Pacific Gateway),,,,, 1 1,000km kt 13. kt APG APG NOC(Network Operation Center) APG. APG 2016, 5G. APG NOC NPC NCP(New Cross Pacific) 1 4,000km, 6. kt NCP. NCP NOC NCP NOC. ( ) ICT ,203 3, ,929 3, ,744 3,334 kt Integrated Report 41

41 GiGAtopia 로여는미래세상 42 kt Integrated Report

42 Overview of kt's Sustainability Introduction GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 GiGAtopia 로여는미래세상의중요성. kt IoT ICT. Material Issue IoT ICT kt 의 GiGAtopia 로여는미래세상, kt-meg(micro Energy Grid),,, kt, IoT, 5. kt 의경쟁력 Core Competency Performance Index 스마트에너지 통합보안 17 차세대미디어 K-live ( ) : 8 / 5 6,000 헬스케어 지능형교통관제 (,, ) 1 UBI(Usage-based Insurance) 미래전략 kt 5 ICT. ICT, ICT. kt Integrated Report 43

43 스마트에너지. kt ICT GiGAtopia. 토털에너지관리솔루션 kt-meg kt kt-meg(micro Energy Grid). kt-meg ICT,, --. kt,, 12,. ICT (Electricity) (Heat) (Gas) (Water) 스마트에너지사업기반확보 사업경쟁력강화 GiGAtopia MW, (AMI). kt LTE (AMI) kt , BIC(Big Data, IoT, Cloud). 3 LTE kt - MEG, IoT 스마트에너지 사업의 Value 2014 성과 사업목표 이해관계자편익 15% ,359, ,158 : : : 44 kt Integrated Report

44 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 통합보안,. kt ICT. Safety 차원의포괄적인서비스 kt ICT Security Safety. kt, (kt, kt estate). Intelligent Sensing / Care - + MDM (Mobile Device Management) // /NW Sensor CCTV Security lot Safety CCTV/ (SOC),, /, kt IoT. kt, kt kt, Centios. Safety ICT,, / Safety,. kt ICT. 통합보안 사업의 Value CCTV (SW),. kt HD IP-CCTV IoT,,, // / 성과 SOC, HD 17 사업목표 2017 Safety 1 이해관계자편익 : :, :, kt Integrated Report 45

45 차세대미디어,. kt 1 OTT(Over The Top), (hologram). 차세대미디어사업 TV TV PC,,,,. OTT* / Curation K-live Virtual Culture kt / (kt, kt skylife kth ) *OTT : 3 OTT(Over The Top) kt OTT.. TV.. K-live K-live.. Live Gallery Live Club VR/AR Amusement 차세대미디어 사업의 Value 2014 성과 K-live ( 8, 5 6,000, MOU 3 ) 사업목표 ,379 이해관계자편익 : : : 46 kt Integrated Report

46 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 헬스케어 (pre/post care). kt (personal healthcare), ICT, (bioinformatics), (wellness),. kt 헬스케어플랫폼 kt IoT,,. kt * 의료 ICT * (life log): (Personal Healthcare),. kt,. ICT ICT,,, ICT. ICT. (Bioinformatics). kt,,.. (Wellness) kt,,. 헬스케어 사업의 Value 2014 성과 (,, ) 사업목표 No.1 이해관계자편익 :, : : kt Integrated Report 47

47 지능형교통관제, IT IT, IT. kt GiGA IoT IT. 지능형교통플랫폼 kt, IoT. kt,. Status CCTV,, /, ITS, /,,,,,, ABS/TCS/ VDC,,, /,, /,,,,, Insurance Tolling Parking // Safe / Eco / / (Telematics) IT,,,. kt, (FMS),. kt. (C-ITS). UBx(Usage-based X) IoT (Usage) kt (UBx: Usage- Based X). 지능형교통관제 사업의 Value 2014 성과 1 UBI(Usage-based Insurance) 사업목표 ( 10% ) 이해관계자편익 : :, : : 48 kt Integrated Report

48 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 kt Integrated Report 49

49 50 kt Integrated Report 고객최우선경영

50 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 고객최우선경영의중요성 kt. Material Issue kt 의고객최우선경영 1 1 B2C, B2B /,,, Total CS CS 2 3 CS,, / AS 1. / 3 /. kt 의경쟁력 Core Competency Performance Index 고객만족도 (NCSI) (KS-CQI) 차별화된상품및서비스제공 브랜드가치창출 2015 LTE if 미래전략 kt B2C B2B.. kt Integrated Report 51

51 최고의고객서비스 kt. kt 4,. 고객최우선관점의 Total CS 추진 4 (CS,, Product, ) 650 (2015 1,700) B2B B2C,. kt,. Total CS 1 // (ARPU), Hidden Needs 2 kt kt Mind,,, Pain Point 3, 1,, 고객최우선상품 ,,. ( 285 ) , 2014,, 82% 100., GiGA WiFI (AP) (Wibro egg). 52 kt Integrated Report

52 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 GiGA WiFI (AP),,, GiGA WiFI (AP) LTE,,, (OTM),, UI/UX GiGAtopia 1 kt GiGAtopia , 46, 13 고객최우선서비스 kt (KPC) (NCSI) 16 1, 5 1, 3 1. (KSA) (KS-CQI) 1, 2. (NCSI) ( ) (KS-CQI) ( ) (2 위 ) (1 ) (1 위 ) 76.5 IPTV (2위 ) 73(2위 ) (2 ) (1 위 ) (1 위 ) 고객커뮤니케이션 ( ) ATT( ) (1) 188 (%) 20 /ARS VOC() / ARS VOC self (%) , , (1) ( ) (1) VOC kt VOC.. APP VOC. kt kt. 1 1,000 //, VOC.,, /. self.. Self (1) kt Integrated Report 53

53 최고의고객서비스 kt, kt. kt 만의혁신적인서비스 (chip) (Financial) (Technique). kt (Tapsign) / +., + () (PC/Mobile) / T kt TV. kt kth k TV. kt (, IPTV,, ) No.1,. ( ) Bictainment kt (wizzap) ///.,,,. GiGA GiGA WiFI wizzap NFC (wizzap) 54 kt Integrated Report

54 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 고객별맞춤서비스 kt. : 65, TV : TV ( ) :, 10, :, : 1583(kt ) e- 클린활동 kt e-, e- e,,,, PC PC, /, / PC 365 일안정적인서비스제공 kt /.,., kt ,,,. kt kt kt Integrated Report 55

55 브랜드가치창출 kt 2011 (olleh).. 소비자참여형통합마케팅커뮤니케이션 (IMC) 활동 kt IMC(Integrated Marketing Communication).,, (consumedia). GiGA 캠페인으로 GiGAtopia 시대의개막선언 2014 kt PR GiGA ICT GiGAtopia. GiGA. 10 GiGA,,. ( ) GiGA. GiGA internet, GiGA, GiGA UHD tv, GiGA WiFI GiGA ( ). GiGA GiGA GiGA GiGA, GiGA internet GiGA. 보다업그레이드된소비자참여형 GiGA 로캠페인 GiGA WiFI GiGA GiGA., GiGA. GiGA 56 kt Integrated Report

56 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 kt 디자인아이덴티티구축,,,, kt kt kt. GiGAtopia PR GiGAtopia PR if (Corporate Identity) (Consumer Products) 2. GiGAtopia PR (olleh) () 2 2,500, 40 if (Communication publishing) (Consumer Products). kt wiz (Brand Identity) (olleh) 2014, 2015 if. kt wiz Brand Identity 전략적브랜드관리및운영 kt. 3 kt,,. kt Integrated Report 57

57 58 kt Integrated Report GiGA Story 를통한공유가치창출

58 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 CSV 의중요성 2011 CSV(Creating Shared Value). kt CSV kt. Material Issue ICT kt 의 CSV 경영 () kt ICT, GiGA Story / (Cluster) ICT (reference) kt () ICT CSV () ICT. kt 의경쟁력 Core Competency Performance Index kt CSV. - 1 CSV, GiGA Island - GiGA Story 프로젝트 5 4,000, 6 3, , ,000,. - WIS(World IT Show) 2014 GiGA Island - 미래전략 kt GiGA Story (initiative). GiGA Story CSV. kt Integrated Report 59

59 GiGA Story 프로젝트 GiGA Story kt.,,, ICT GiGA Story. GiGA Story 프로젝트 GiGA Story GiGA ICT kt GiGAtopia CSV. kt GiGA Story GiGA,,,. 프로젝트추진계획 GiGA Story GiGA Island( ), GiGA ( ), 2014 GiGA Island GiGA School GiGA Island. GiGA, GiGA Story ICT (SDGs) GiGA Island ( ) GiGA Island( ) ICT GiGA Story GiGA ( ) GiGA School ( ) 60 kt Integrated Report

60 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 GiGA Story 를통한경제적 사회적가치창출 kt,... kt GiGA Story,, 268%. GiGA Story CSV, 1 CSV. (: ) ICT :, GiGA Island : ICT,,, PR GiGA Island ICT (, ) : : : (DB) : : : ICT (: ) ICT :, GiGA Island : ICT,,, PR GiGA Island ( ) 3.28, 3.1,, GiGA Island( ). kt Integrated Report 61

61 GiGA Island GiGA Island GiGA Story ICT. kt GiGA Island ICT CSV. GiGA Island 체계및목적 GiGA Island GiGA ICT (Virtual Bridge) GiGA Island 1, GiGA Island 2. GiGA Island ICT,,,, ICT kt GiGA (Infrastructure) GiGA internet GiGA WiFI GiGA Wire ICT 기술기반창조적민관협력지역개발모델 GiGA Island ICT --,. Interview with stakeholder 미래창조과학부관계자 kt.,. IT ICT kt. kt GiGA Island,. ICT kt. 62 kt Integrated Report

62 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 임자 GiGA Island GiGA Island ( ) ICT,. GiGA Island 10 GiGA (Virtual Bridge),,,, , GiGA Island ( ) ( 80% ) ( 68.2% vs. 83.2%) ( 1,004 ) ICT ( ) ( 26.9%) GiGA (2014 (BCN) ), IT,,.. GiGA Island, LTE GiGA internet GiGA WiFI, IT,,,, kt kt IT UHD TV / T- (IPTV ) ( ) ( ) /, ICT kt Integrated Report 63

63 백령 GiGA Island 70,. kt GiGA Island. kt LTE 4 (4T4R) 5.,. CCTV, ICT GiGA. GiGA (microwave) : 4 As-is MIMO 2 2 To-be MIMO 4 4 LTE : LTE ktsat B ICT,,,. GiGA Island ICT, GiGA LTE ( ) CCTV GiGA ( ) ( /) () GiGA IT ( ) /, IT, GiGA, LTE kt Integrated Report

64 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value GiGAtopia 시대개막 >> GiGAtopia 로여는미래세상 >> 고객최우선경영 >> GiGA Story 를통한공유가치창출 GiGA School/GiGA 창조마을 kt GiGA School, GiGA. kt ICT. GiGA School PC/ GiGA UHD TV, GiGA School, (DMZ). kt GiGA GiGA School. kt, GiGA. Smart Disk_Education Ver 2.0 Q&A, Test (poll) -, 1 Biz / CSV GiGA Smart Disk EDU GiGA UHD TV ( ) ICT DMZ 2 kt ( ) kt e GiGAtopia 3 (kt linkus ) ( ) 4 ( ) kt GiGA 창조마을 GiGA kt ICT GiGA,.,,, GiGA WiFI ICT. kt GiGA. GiGA (Smart Class) UHD TV IoT kt Integrated Report 65

65 Introduction GiGAtopia_Create the Future Sustainable Value 지역사회가치창출 >> 동반성장확대 >> 인재경영 >> 친환경경영 Sustainable Value 동반성장확대지역사회가치창출인재경영친환경경영 66 kt Integrated Report

66 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 지역사회가치창출 >> 동반성장확대 >> 인재경영 >> 친환경경영 kt Integrated Report 67

67 동반성장확대 동반성장의중요성 kt.. Material Issue kt kt 의상생경영 One-Stop Hub. One-Stop Hub kt 2010., /,. kt 의경쟁력 Core Competency Performance Index 성과공유 31 협력사경쟁력강화지원 19, ,323 지속가능한공급망관리 90.3 미래전략 kt 1,, kt. ESG ICT. 68 kt Integrated Report

68 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 협업을통한성과창출 kt.. 공동사업화를위한신규프로그램 kt (ICT) 2014 Partner s Fair, RTC.. Partner s Fair Partner s Fair kt. kt (22 ) Round Table for Convergence(RTC),,, ICT RTC.,, kt 4 2 ICT 2014 kt Integrated Report 69

69 성과공유제운영 kt , : 31 소통강화 kt, Partner s Camp. ( : 2014) 구분내용횟수 Partner s Camp, -2014, Single Partners kt,, kt. ( ) Interview with stakeholder 안창일이사 모임스톤, 협력사 kt. kt kt. kt. kt. ICT. 70 kt Integrated Report

70 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 상생경영을위한노력 kt 4.. 품질기반의협력사선정및관리 kt.. kt (TCO: Total Cost of Ownership). 공정거래를위한구매제도 kt.,., /,,. 협력사지원 kt kt (,, ). ( ) ( ) ( ) ( ) 19,136 19, , , kt 2. 2, 50%, (Test-Bed),,, , kt NIPA SW 13 SW 30%. kt 1, 2 (ISO 14001). kt 96.91%, kt Integrated Report 71

71 지속가능한공급망관리. kt,,. 지속가능공급망관리체계강화 kt (SCM). kt 2013 (ESG: Environment, Social, Governance),, / 90.3., 15 ISO14001, CO 2 13 / / 2,, 구분 평가참여협력사수 협력사지속가능평가지표 평가결과 132 ESG + Product() : ESG + Construction() : kt Integrated Report

72 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 지역사회가치창출 지역사회가치창출의중요성 CSR(Corporate Social Responsibility) CSV(Creating Shared Value).,. Material Issue ICT kt 의지역사회가치창출경영 국민기업 kt 의 CSV 모델 kt CSV kt ICT GiGA Story kt CSV kt CSV GiGA Story, IT,,. CSV IT () kt 의경쟁력 Core Competency Performance Index IT 나눔활동 IT 678 /6,070 IT 9,189 /88,991 ( ) 1,900 문화, 의료나눔활동 2,130 보편적역무제공 71,571 1, ,000 미래전략 kt... kt Integrated Report 73

73 사회공헌활동전략 kt CEO. GiGA Story. 그룹사회공헌위원회 ( ) kt,, 3 kt, 3.. kt 1 2 kt, kt kt kt ( ) CEO kt kt 사회공헌활동방향 kt GiGA ICT. kt GiGA Story,. IT IT IT,. 국민기업으로의사회적책임이행 kt 2015 kt 4 7,000 kt IT. ( ) kt kt kt 47,000 IT IT kt IT 74 kt Integrated Report

74 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 IT 나눔 kt. ICT IT,, ICT kt IT. IT 서포터즈 IT IT kt IT, 300. IT., IT.. IT. IT IT IT ( ) ( ) 165 3, , ,070 IT ( 3) ICT 를통한교육격차해소 kt 2013 ICT. ICT kt Integrated Report 75

75 동자희망나눔센터 kt ICT.,,,,, IT. 21,,. 세월호재난지원 kt 130. kt LED IT IT 720, 15 5,000. ICT 기반창업활동지원 kt (OA) IT,. 1,900. kt, 4 1 3,000. ICT 기술을활용한글로벌사회공헌 kt kt IT. kt.. kt UCC(Union Corporate Committee) UN SDGs 2012,,. kt UCC - 76 kt Integrated Report

76 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 사랑나눔 kt kt 2010 UCC kt 사랑의봉사단 kt CEO kt kt kt 꿈품센터 kt 2010 kt kt IPTV IT kt 노사랑 kt 210 YOUTH 8 kt 기업간노사공동나눔협의체 UCC kt 11 UCC kt UCC UN (SDGs) 2015 UN SDGs kt Integrated Report 77

77 문화나눔 kt.. IT,. kt 체임버홀 kt. kt, ,131., ,000. kt TV (VOD) (: ) , ,130 올레스퀘어 kt 1 3,300 IT. IT, , Interview with stakeholder 김용배추계예대교수 kt 체임버홀기획 kt. kt,. kt ( tv, IPTV), kt. 78 kt Integrated Report

78 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 공익사업 ( 보편적역무제공 ). kt,. 유선전화서비스 kt ,371 3,000. 7,., 500. 긴급통신용전화서비스 kt () (112), (119). 4,000,. 요금감면서비스 kt ,, 1, () ( ) 1, , , , , , ,248 kt Integrated Report 79

79 인재경영 인재경영의중요성 kt., kt. kt Material Issue Global No.1 kt. kt 의인재경영 kt. kt!.. kt....,.. kt... kt 의경쟁력 Core Competency Performance Index 인재확보와유지 : 18.8, : 공정한인사제도 7% (2013 ) 임직원역량강화 1 50 일과삶의균형 : 92%, : 87% 소통경영 4.78 (5 ) 미래전략 kt,. kt. 80 kt Integrated Report

80 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 인재확보와유지,,. kt,. 임직원현황. kt 2 3,235, 5.7% 3,264. 3, %. kt 2014 (, ) 0.31%.. ( ) ( ) ,538 27,161 27, , ,226 3, ( : 2014) 5,197 8,596 1, , ,372 1, ( ) 26,579 26,599 19,085 (%) ( ) ( ) (%) ( ) * :, 4,757 4,993 3, ,161 27,225 19,538 5,025 5,226 3, * ,025 5,226 3, kt Integrated Report 81

81 임직원보상 kt,. kt 172%. ( ) *( ) ( ) ,603 1, ,796 2,010 3,383 3,718 24,811 25, ,282 1,477 2,958 20,717 * 일자리창출 kt kt (,,, ) 2. (%) kt 장애인직원고용노력 kt,,. kt 477, 2014 kt 2.21%. kt. / 10.7%. 임직원권리존중 kt,,,,.,,., 90, 1, (Caring Package). 82 kt Integrated Report

82 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 공정한인사제도. kt.. 시장메커니즘에기반한배치 kt 2009 IT TM(Talent Market). TM, IT,.,. TM(Talent Market) HR 성과에따른공정한보상 kt. S, E, G, N, U G 90%., 1.,,. 1, 2 (Calibration).. ( ) 공정한승진제도 kt, 2009 / 2014 / (Pay-Band) (Quantum-Jump). /,. 포상확대 / Top-Down 식칭찬문화활성화 kt Top-Down.,.. 20~40. CEO kt. kt Integrated Report 83

83 임직원역량강화 kt 1 kt. 1 kt kt. 시장에서이기는리더양성 kt kt.,,,, 3.,, IoT,,,.. ICT, ( ), , , kt , kt DNA R&D IT Global 전문 1 R&D Academy IT Academy, Global Biz Academy () R&D IT DB, S/W IT / () () 84 kt Integrated Report

84 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 kt 2014.,.,., kt 1 MBA kt,.,. 275., 850,. 1 kt Global Business Academy PM., ICT IT, 69., R&D R&D R&D. Cross kt, (Cross). Single kt,. Cross ( ) ( ) ( ) ( ) ( ) ( ) , ,978 1,216 39,332 * , ,363 1, ,332 (H) () * kt Integrated Report 85

85 일과삶의균형 kt (Great Work Place). 휴직제도 kt /. 0~8 ( 2),,. kt 2014,. 전직지원프로그램 kt 2 kt.,,, ,000,, /,,. 여성생애주기케어링패키지프로그램,, / /.,,,,.,,,. ( ) (%) 12 (%) :, 86 kt Integrated Report

86 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 / // / 8, 6 (,,,,, ), /, / ( ) 유연근무제확대 kt. 2014, IT/, (Core-time) ( ) * 일家양득캠페인 kt..... kt Integrated Report 87

87 소통경영. kt,. 고충처리시스템 kt119 ( ) , kt kt119,,, 4,390 kt119 3,073 ( ) , One-Stop kt 119 ( ~ 6 ) 상생의노사관계 kt %. 1 kt,,, 1., ,, 24, (ARS SMS,, OC ) Interview with stakeholder 황성관사무총장 kt 노동조합 kt., 1 kt,, 24.., kt kt. 3 31, 8 kt. 11 (UCC). kt kt. 88 kt Integrated Report

88 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 임직원안전및보건 kt!!... 통합적안전관리능력강화 kt... 예방적안전ㆍ보건체계구축및안전한기업문화조성,,,, (safety). 4, (,,, ) 4. (2/4) kt. 1,,.. 실제적인안전교육및건강생활실천문화확산 East 4 () AED 93. kt,.. 직원건강관리및질병예방 1 ( ),.., (/ / / / ).,.,.,. kt Integrated Report 89

89 친환경경영 친환경경영의중요성.. kt. Material Issue Green IT kt 의친환경경영 kt Green kt, Green korea Green of kt, Green by kt, Green Paradigm by kt 3 sub-vision.. 5. Green kt, Green korea Green of kt IT kt IT / Green by kt Green Paradigm by kt IT /, kt 의경쟁력 Core Competency 미래전략 Performance Index 친환경경영 2014 CDP: : tCO 2 eq/ 온실가스감축 tco 2 eq ( % ) 에너지효율화 80 자원재활용 2,807,124 ( % ) 36,148 ( % ) 친환경제품 / 서비스 kt Green kt, Green Korea Green Global 1.. 1,163,265tCO 2 eq 9,286 정책참여및인증 2 ( 1, 1 ) 전자파기준준수 10% 99.2% 90 kt Integrated Report

90 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 온실가스감축. kt %.. 온실가스배출량관리 kt 2009 kt %. kt. Scope, 1 Scope.,. Scope Ⅰ,Ⅱ 배출량관리 kt (Scope, ). kt,,. kt.. kt,,,, LNG,, (). /, IDC, 95%. kt tco 2 eq %, 2,460,536Mwh %. (: tco 2 eq) Scope I Scope ,251 1,035,575 1,098, ,481 1,037,293 1,097, ,073 1,044,655 1,088,728 (: Mwh) ,536, ,527, ,460,536 kt Integrated Report 91

91 온실가스감축 Scope Ⅲ 배출량관리 kt Green Korea Scope, Scope. Scope kt (kt ) (kt ) Scope (kt,, ) 3. kt 1. kt. WRI Corporate Value Chain(Scope ) Accounting and Reporting Standard, ,963tCO 2 eq , (: tco 2 eq) 3,935 1,269 1,472 30,925 48,197 47,240 37,390 49,938 48,963 kt B2C. olleh tv,,. kt,, 3. (, ), ,508tCO 2 eq. (: tco 2 eq) ,873 40,783 35,026 89, , , , , , , , , kt Integrated Report

92 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 Scope Scope kt ( ),,. ( ), ( ), LCI DB. (: tco 2 eq)) , ,931 8,551 1,677 ( ) ,048 22,495 17, (+ ) ,897 35,368 23,916 kt 온실가스감축성과 tco 2 eq 0.8%, %. kt Scope, Scope. kt Scope 1. (: tco 2 eq) kt Integrated Report 93

93 에너지효율화 kt Green kt Green Korea. Simple Network. kt,, 24. kt IDC,. kt Fan/Motor Fan/motor. / kt IDC. / /. Simple Network kt Simple Network.,.. ONT RN OLT ONT RN Ntopia SW 50Km ONU 20Km RN 10Km SER FTTH (4Km 20Km) 94 kt Integrated Report

94 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 신재생에너지발전 ( 태양광 ) kt Mwh 259tCO 2 eq, RPS 1 7,000. (: kwh) 1/4 2/4 3/4 4/4 99, , , , ,173 9,174 11,050 8,962 8,679 37, , , , , ,038 신재생에너지활용 ( 지열 ) 화상회의 kt kt (Video Conferencing) , kt ,623tCO 2 eq, , , : 1.7 : 전사에너지절감캠페인시행. kt,. kt. kt Integrated Report 95

95 자원재활용. kt.. 용수사용량관리 2014 kt 280 7, %. 64.7tCO 2 eq. (, ), kt. kt. (: ) 2,904,958 3,000,742 3,002,193 2,807, 폐기물배출량관리 kt 2012.,,, R&R , %. (: ) 90,678 73,137 63,213 53,867 50,024 36,273 36, kt Integrated Report

96 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 친환경제품 / 서비스 kt., kt kt ( IT ), %. kt olleh biz BEMS (Building Energy Management System) kt olleh biz BEMS.,,. kt olleh biz BEMS BC,,. BEMS. kt olleh biz BEMS // SG-BEMS WEB UI BACK-UP TCP / IP SG-BEMS DATA Gathering DATA DATA Logic DATA Gathering DATA DATA Field device ON/OFF Gathering / SG-BEMS BEMS (kwh) (kwh) BEMS (kwh) BEMS (kwh) base year project year kt Integrated Report 97

97 kt 친환경주소변경서비스 kt,, kt.,,. ( 1 ). kt. 10% ,000,, 60. kt moving One Stop service 에너지효율화사업 kt,.,,,, LED. 2014, 142toe, 850tCO 2 eq. 전자청구서확대 kt (,, ) , UI/UX,,.. kt 1,. 친환경제품및서비스제공성과 kt Green Korea, ,163,265tCO 2 eq. kt Scope, 107%. kt Scope, Zero Carbon Company. (: tco 2 eq) ,167 16,592 81,204 IT 85, , ,222 & 911, , ,144 New Growth 3,925 3,456 1,695 1,002,617 1,116,790 1,163, kt Integrated Report

98 Overview of kt's Sustainability GiGAtopia_Create the Future Sustainable Value 동반성장확대 >> 지역사회가치창출 >> 인재경영 >> 친환경경영 정책참여및인증. kt, IT. 규제대응 ( 온실가스 에너지목표관리제 ) kt kt, R&R. kt ( ), ( ), ( ).. 녹색인증 kt IT kt , ICT. 전자파기준준수 (,, ). 전자파강도측정 10,257 ( ) 1% 1~5% 4,494 전자파정보제공및이해관계자의견수렴 전자파연구 2014 () 15, ~10% 10~20% 20~30% 30% kt. ( (SAR: Specific Absorption Rate),., ( ) 2 9, % 99.2%. kt. 1.6w/kg. kt. 100%,., kt / ( kt Mobile EMF Forum. ETRI, , 2 (1 : 2000~2004, 2 : 2007~2012 ). 3-3 (2014~ ). kt Integrated Report 99

99 Introduction GiGAtopia_Create the Future Sustainable Value 지역사회가치창출 >> 동반성장확대 >> 인재경영 >> 친환경경영 Appendix 지속가능성주요지표제3자검증의견서 GRI Content Index UNGC Index 협회가입현황주요수상현황 100 kt Integrated Report

100 지속가능성주요지표 경제성과 (, K-IFRS ) 19,266,545 19,663,014 19,991,656 (*) 4,589,830 4,147,585 3,430,017 10,517,419 9,968,449 8,750,934 24,040,489 24,878,084 25,024,568 34,557,908 34,846,533 33,775,502 11,266,766 11,187,738 9,992,244 10,073,167 10,793,885 11,992,970 21,339,933 21,981,623 21,985,214 1,564,499 1,564,499 1,564,499 1,440,258 1,440,258 1,440,258 10,646,383 10,046,883 8,571,130 1,325 24,538 25,790-1,343,286-1,320,943-1,260, ,796 1,109,675 1,449,320 13,217,975 12,864,910 11,790,288 34,557,908 34,846,533 33,775,502 23,856,375 23,810,599 23,421,673 22,647,142 22,971,256 23,713,326 1,209, , ,653 18,079 6,601 18,198 1,414,842-5,258-1,237, ,869 54, ,877 1,136,973-60, ,176 () 31, ,105,439-60, ,176 주주환원 / 구성 / 배당사항 * ,000 5,000 5,000 () 1,105,439-60, ,176 () 4, , , ,112 - ()(/ ) % ( /) % (2014) /% 16,249, % /% 117,006, % /% 22,082, % /% 1,663, % () /% 36,659, % /% 4,299, % /% 63,151, % /% 261,111, % *,, kt Integrated Report 101

101 사회성과 IT ,779 98,351 51,191 36,600 20,812 7,714 26,579 26,599 19,538 4,757 4,993 3, (%) 4,757(15.2%) 4,993(15.8%) 3,697(16.5%) (%) 148(4.74%) 188(5.59%) 133(5.7%) (%) 824(2.54%) 809(2.51%) 477(2.05%) % % % ,336 31,592 22, % % % % / 804/59, /51,978 1,216/39,332 / 121/100, /60,363 1,246/244, (NCSI) IPTV kt Integrated Report

102 환경성과 ( ) ton 3,000,742 3,002,193 2,807,124 ton 821 4,960 5,859 ton 367 2,203 2,648 ton 32,900 13,092 14,898 ton 4,678 7,740 6,587 ton 2,495 3,624 3,682 ton 1, ton 7,210 2,186 2,427 ton 50,024 36,273 36,148 Scope 1 tco e 63,251 60,481 44,073 Scope 2 tco e 1,035,575 1,037,293 1,044,655 tco e 1,098,826 1,097,774 1,088,728 Scope 3 tco e 2, tco e 3,935 1,269 1,472 tco e 30,925 48,197 47,240 tco e 44,873 40,783 35,026 tco e 89, , ,790 tco e 270, , ,692 Scope3 tco e tco e tco e 11, tco e tco e tco e tco e 2,931 8,551 1,677 ( ) tco e tco e tco e 25,048 22,495 17,828 tco e tco e Scope 3 tco e 485, , ,387 () tco e 1,167 16,592 81,204 IT tco e 85, , ,692 & tco e 911, , ,144 New Growth tco e 3,925 3,456 1,695 tco e 1,002,617 1,116,790 1,163,265 / 689/4, /9, /5,477 GR * / 7/ /494 0 / 823/5, /9, /5,477 * GR 2014 kt Integrated Report 103

103 제 3 자검증의견서 kt 이해관계자귀중 ( ) kt 2015 kt ( ) 3. 책임과독립성 kt.,. 검증기준 AA1000AS(2008) Type 1 (Moderate Level),,, Type 2. AA1000APS(2008),,. GRI G4 Guideline. 제한사항 2014,.,,.,. 검증방법. 1. GRI G4 Guidelines Comprehensive Option. 2. GRI G4 Guidelines 검증결과 kt. kt GRI G4 (Comprehensive). (General Standard Disclosures) Comprehensive, (Specific Standard Disclosures) (Material Issues) (Aspects) & (Indicators). Material Issues Aspects Indicators PR8 / PR3~PR5 EC7~EC8 (IoT),, G4-34~G4-55 SO3~SO5 PR6~PR7 EC5~EC6, kt,, EC1~EC4, EC7~EC8 SO6 G4-24~G4-27 PR1~PR2, SO1~SO2 LA1~LA2 Green IT ( ), EN3~EN7, EN27~EN kt Integrated Report

104 1. 포괄성 (Inclusivity) : 이해관계자의참여. kt. kt,,,,, 6,,. 200, SCM kt 119,. 2. 중요성 (Materiality) : 주요이슈의선정및보고. kt. kt,,,,, ,. 5, kt. 3. 대응성 (Responsiveness) : 이슈에대한조직의대응. kt,,. kt 8,,., CSV. 권고사항 kt,. 1. : kt.,,. 2. : kt, 510.,. 3. : kt., 홍순직 AA1000 Account Ability.. * AA1000AS(2008) : AA1000 Assurance Standard(2008), Accountability,,. * AA1000APS(2008) : AA1000 AccountAbility Principles Standard(2008) Accountability AA1000. kt Integrated Report 105

105 GRI Content Index GENERAL STANDARD DISCLOUSURES General Standard Disclosure Page External Assurance Strategy and Analysis G4-1 ( : CEO, ) 4~5 G4-2, 4~5 p Organizational Profile G4-3 6 G4-4, 10~11 G4-5 6 G4-6 40~41 G4-7 6~7 G4-8 (,, ). 9~11 - G ( ) ( ) - ( ) - About this Report, 12, 81 A. p B. C. /, G4-10 D. E. 81 F. ( : ) G G G4-13,,, -,, -,, ( ) -,, ( ) 7( ) Organizational Profile: Commitments to External Initiative G ~21 G4-15,,,, 16, 110 p G4-16 ( ) 110 Identified Material Aspects and Boundaries G4-17 G4-18 A. B. A. B. About this Report, 7 22~23 G G / - G4-17, a. G4-17 b. G p kt Integrated Report

106 G ,,, - 23 G4-22 About this Report p G4-23 Stakeholder Engagement G G G4-26, 17 G4-27,. 17, 52~53 Report Profile p G4-28 ( ). About this Report G4-29 ( ) About this Report G4-30 (, ) About this Report p G4-31 About this Report Report Profile: GRI Content Index A. '' G4-32 B. GRI C.,. GRI About this Report p , '' Report Profile: Assurance G4-33 A. B. C. About this Report p D. Governance G4-34.,, 14~16 G4-35,, 16 G4-36,,. 13~16 G4-37,,. 16 G ~14 p ,, - G4-39 (, ) 13 G4-40, - - -,, - ( ) 13~16 kt Integrated Report 107

107 G4-41 G4-42 G4-43 G4-44 G4-45 G ,,,,,,,,,, A.,,., B.,, ( ) A.,, B.,,,, 13~14 13~16 13~16 13~16 13~16 16 G4-47,, 15 G4-48, 16 G G4-50, 15 p G4-51 G4-52 G4-53 G4-54 G4-55 Ethics and Integrity A. - a. b. c. d ,, ( ) B.,,.,, ( ) ( ) ( ) 15 13~15 13, ( ) G4-56,,, 18 G4-57 (, ) 18~19 p G4-58, (,, ) kt Integrated Report

108 DMA and Indicators Page Omissions External Assurance Category: Economic Generic DMA G4-EC1 (EVG&D). ()/ (,,,, )/(' ' ) G4-EC2 90~99 G4-EC3 82 G4-EC4 12 Generic DMA G4-EC5 82 G4-EC6 81 Generic DMA G4-EC7 59~65, 73~79 G4-EC8 38~39 Category: Environmental Generic DMA 91, 94 G4-EN3 91 G4-EN4 93 G4-EN5 90 G4-EN6 94~95 G4-EN7 94~95 Generic DMA 90 G4-EN27 90, 97 G4-EN28 ( ) - Category: Social Sub-Category: Labor Practice and Decent Work Generic DMA 81 G4-LA1 (,, ) 81 G4-LA2 87 G4-LA3 86 Sub-Category: Human Rights Generic DMA G4-HR3 - Sub-Category: Society Generic DMA 59, 73 G4-SO1,, 59~95, 73~79 G4-SO2 - Generic DMA 18~19 G4-SO3 19 G4-SO4 18~19 G4-SO5 19 Sub-Category: Product Responsibility Generic DMA 28~29, 54~55, 99 G4-PR1 29, 55, 99 G4-PR2 ( ) - Generic DMA 51 G4-PR3, 10~11 12 G4-PR4 ( ) - G4-PR5 53 Generic DMA 27 G4-PR6 - G4-PR7,, ( ) 19 Generic DMA 28 G4-PR8 28 p p p p p p kt Integrated Report 109

109 UNGC Index kt 2008 UN Global Compact. kt,,, 4 10,,,. UN Global Compact (Human Rights) (Labour Standards) 3, 4, 5, 6. (Environment) 7, 8, 9. (Anti Corruption) 10. 협회가입현황 협회가입현황국내 21(),,,,,,,,,,, IT,,,,,,,,,,,,,,,,,,, (TTA), (KAIT),,,, (KTOA),, CFO, IT, CONCERT( ), u-korea 해외 WFA(Wireless Fidelity Alliance), FMCA(Fixed-Mobile Convergence Alliance), OMA(Open Mobile Alliance), WiMAX Forum, VoiceXML Forum, DSL Forum, WBA(Wireless Broadband Alliance), TMF(Telecommunication Management Forum), APT(Asia Pacific Telecommunity), ITU(International Telecommunication Union) 110 kt Integrated Report

110 주요수상현황 NCSI,, IF 2014, () 1 24 All Star MWC LTE, GSMA IPTV Smart Brand 1 (olleh) , , / () , IPTV KRCA(Korea Reader s Choice Awards) DJSI (), ( ) , (KCSI), /,, CDP 1 CDP, CDP CSR CSV 12 3 kt Integrated Report 111

111 이보고서는콩기름잉크로인쇄되었으며사용된제지는국제비정부기구 (NGO) 인 FSC 가승인하는국제환경마크를취득하였고무염소표백펄프를사용했습니다. kt Integrated Report 2015 Kor.