2011
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BT. 'BT ' 2010 BT 370 267,000, 77 126 ( 1% ). 24. www.bt.com/btregion.,,..,,,. Race Online 9. 2012 100,000. BT Get IT Together. BT Retail. 5 33,000.. IT One Economy IT Katha Information Technology and E-Commerce School HIV/AIDs Infinite Family Jirira : BT IT. Settle BT 'Internet Rangers', BT ( www.bt.com/learningandskills),,. 2011 288,000 240,000. 2011.,. Hello ( www.hello.org.uk) BT 2011. Race Online (Manifesto for a Networked Nation),,. Race Online 2012 BT. BT 'Get IT Together' 10,000. 'Internet Rangers' BT 'Community Connections' BT 2014 90% 13,200. EU. EU,,,,. 2011 3 1,000 50.. 10,000 4,000 2,000. BT Citizens Online. www.btplc.com/ngb/casestudies/ Cornwall_case_study.pdf. Martha Lane Fox. BT 50 1,000 10.. Race Online BT. CSR, 65 23.. www.raceonline.org BT Troubleshooter BT. BT. 2011, NSPCC/ChildLine 25. www.bt.com/betterfuture. 6
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2/ BT 2.5% 2012 2% 1997 59% BT,,,,,, SmartReach 270 BT BT 2012 CO2 (CO2e) BT : 2020 12 BT Group 1997 80% CO2. 2008 2011 2010 2009 59% 57% 55% BT CO2e : 100 2,000 1,800 1,600 1,400 1,200 1,000 800 600 400 200 0 0.173 1,627 0.080 888 835 787 759 1997 2008 2009 2010 2011 =CO2e/(=EBITDA + ) BT 0.077 0.074 0.070 2011 : BT Group 2010 10%. 2011 2010 2009 69% 15% 17% 2010 2009 2008 8
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3/ BT BT BT 800 BT 3,500. 10,000 2010 5 Procurement Leaders Awards CSR Award 2007 4 1 % 45 40 35 30 25 20 15 10 5 0 9.0% 17.0% 10.5% 3.0% 2008 2009 2010 2011. BT 2010 : 80% ' BT?' 2011 2010 2009 86% 86% 85% BT. 5 2010 : 2010 2011 2010 2009 3.61 3.58 3.61 BT (5 ) 2010 : 2010 2010 2011 2010 4.16 4.10 12
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. BT. 20-F 2011. CR BT 2011 2011 2010 2009 RTF (Right First Time: ) (16 ) 3% 2010 RFT 10.5% 2009 RFT 17% 2008 RFT 2010 BT 3.61 3.58 3.61 (5 ) 1 BT BT 5 4 10 4. BT 5 10 BT 5 4 10 BT 5 4 10 H&S: 1 1.80 2.25 2.09 1.60 12 1 (17 ) H&S: 12 2.21% 2.41% 2.46% 2.17% 1 BT 80% ' BT?' BT 3 100% (17 ) BT CO2 (CO2 e) BT 86% 86% 85% 70 100% 180 78 100% 100% 1% 1.9% 1.05% 1.01% (17 ) 90% 98% 96% 91% 2020 12 CO2e 1997 80% 2008 CO2e 759,000 2 53% 59% CO2e 787,000 2 52% 57% CO2e 835,000 2 49% 55% 1 BT BT Group 2010 10% (17 ) 69% 2010 15% 2009 17% 2008 BT (5 ) 2010 (5) 4.16 4.10 ( ) 1 KPI 2012. 2 CO2 3 20
2010 2010 2011 3 31 2012 2011 2010 2009 RFT. 2012. 20,076m 20,911m 21,431m 326 309 287 2011 4,887m 5,004m 5,616m (,, ) 94,158 97,798 107,201 BT 5 4 10 2.0 6.1m 5,616m 7m 2.29% BT 90.1m 95.4m 85.2m 80% ' BT?' 3 100% 1% 2011 11.3bn 12.0bn 13.0bn 86% (, ) 86% 83% 27.6m 26.4m 25.0m 2020 12 CO2e 1997 80% 2008 ( + + +. ) 243m 285m 247m BT Group 2011 20% 5.65m 1.87m 6.65m 0.96m 7.42m 1.15m (5.49m) (4.75m) 3 (4.78m) 3 2011 (5) s/ () 2.03m 2.86m 3 3.79m 3 ( ) 2.1bn 2.1bn 1.5bn BT GROUP PLC 2011 www.bt.com/betterfuture 21
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