e- 비즈니스연구 (The e-business Studies) Volume 17, Number 1, February, 28, 2016:pp. 3~30 ISSN 1229-9936 (Print), ISSN 2466-1716 (Online) 원고접수일심사 ( 수정 ) 게재확정일 2016. 01. 08 2016. 01. 09 2016. 02. 25 ABSTRACT
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영. Introduction
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영. Literature Review 1. Emotional Intelligence
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment 2. Customer Orientation
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영 3. Turnover Intention
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment 4. Organizational Commitment
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영. Hypotheses Development and Research Model 1. Hypotheses Development 1) 감성지능과조직몰입과의관계
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment 2) 감성지능과고객지향성, 이직의도와의관계
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영 3) 조직몰입과고객지향성, 이직의도와의관계
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment 2. Research Model <Figure 1> Research Model
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영 3. Sample <Table 1> Demographic Characteristics Characteristics Frequency(n) Percentage(%) 4. Instruments
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment <Table 2> Constructs and Measurement Items Constructs Measurement Items Authors
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영. Empirical Analysis 1. Validity and Reliability Analysis ɑ ɑ <Table 3> Exploratory Factor Analysis and Reliability Test Constructs Items Factor 1 Factor 2 Factor 3 Cronbach'ɑ
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment Construct Items Factor1 Factor2 Factor3 Factor4 Cronbach'ɑ
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영 <Table 4> Confirmatory Factor Analysis and Reliability Test Constructs Measurement Items Standardized Coefficient Unstandardized Coefficient SD t-value SMC AVE CR χ χ
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment <Table 5> Correlations of the Constructs and AVE Constructs Mean SD 1 2 3 4 2. Model Fit and Results of Hypothesis χ χ <Table 6> Model Fit χ 2 (df) p χ 2 /df RMR CFI NFI TLI CFI RMSEA <Figure 2> Estimated Structural Model
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영 <Table 7> Results of Hypothesis Testing Hypothesis Path Estimate S.E t-value Results χ <Table 8> Results of Total Effect, Direct Effect and Indirect Effect Path Total Effect Direct Effect Indirect Effect
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment. Conclusion and Implications
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment References
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영
A Study on the Effects of Emotional Intelligence on Organizational Commitment, Customer Orientation and Turnover Intention in Global e-business Environment
e- 비즈니스연구 제 17 권제 1 호 2016. 2. 28. 박혜영 국문초록 국제 e- 비즈니스환경에서감성지능이조직몰입, 고객지향성, 이직의도에미치는영향 *