SK C&C Sustainability Report 2014 Our Material Issues 01 Sustainable Value Creation 01.1 p p p IT p People and Culture 0

Transcription

1 Happiness with SK C&C 2014 SK C&C

2 SK C&C Sustainability Report 2014 Our Material Issues 01 Sustainable Value Creation 01.1 p p p IT p People and Culture 02.1 p p p Winning with our Biz. Partners 03.1 Win Win p Toward Zero Emission 04.1 p Social Investment 05.1 p.49 CEO p.2 Company Overview p.4 p.8 p.9 p.10 p.12 p.14 Our Material Issues 01.Sustainable Value Creation p People and Culture p Winning with our Biz. Partners p Toward Zero Emission p Social Investment p.48 Governance p.55 p.58 p.59 Performance Summary p.62 p.63 p.65 Appendix About This Report p.67 GRI G4 Content Index p.68 External Assurance Report p.72 Greenhouse Gas Verification Report p.74 UN Global Compact, Membership, Awards and Recognition p.75

3 3 CEO 메세지,,. SK C&C 2.7%, 12.2%., 10,., 2 (DJSI) World, Industry Leader. SK C&C., SK C&C. SK C&C. IT, KDB IT., Vodafone, SingTel, China Unicom, MetLife(Asia Pacific) TopTier SK C&C,,.,, IT. SK C&C. SK C&C,.,, u..,,,. SK C&C,. SK C&C,,,.., IT, IT,,. SK C&C ISO14001 CDP,., IT IT Recycling SK C&C.. SK C&C, SK C&C 정철길

4 4 SK C&C Sustainability Report Company Overview SK C&C Chengdu Co.,Ltd._ System Integration SOC/ICT SK C&C , IT. Beyond Domestic, Beyond IT Service IT. 해외진출현황및지역별거점 SK C&C Beijing Co.,Ltd._ System Integration SOC/ICT SK C&C USA, Inc._ m 2 3, % 2,251,,, DJSI( ) World Industry Leader. SK C&C. _ IT SK C&C Shenyang Co.,Ltd._ System Integration SOC/ICT 서비스포트폴리오 SK C&C 20, IT ICT.,,., IT, Biz.. IT,,,,,,,,,,,, 주요솔루션 CORFIRE NFC USIM,, m USIM TOMS NEXCORE EM(Enterprise Mobility) SK C&C Europe Co.,Ltd._ m ISDT Limited_ / _ IT,,, 년주요성과 매출액 2.7% 영업이익 12.2% 신용등급,, AA A1 LEARNINGON WINPOS elearning,, ITS Platform MDM IT Mobile Device Management _ IT _ m 동반성장지수우수등급획득 가족친화기업선정 다우존스지속가능경영지수 (DJSI) World 편입및 ' 인더스트리리더 기업선정

5 8 SK C&C Sustainability Report History of SK C&C 비전 지속가능경영전략 1991 IT 1991 () 1991 (), () 1996 YC&C SK (12), YC&C, SK Vision 전략방향 창의와도전정신으로 Create Value for Customers, Challenge the Future 고객을위한가치창출 SK C&C 지속가능경영의근간, SKMS (SK Management System) 1979 SK SKMS SK, SK. SK C&C SKMS '.,,, ' SK, SKNET 1998 SK 12 IT, (), SK(), SK C&C 1999 SK C&C Beyond Domestic, Beyond IT 2020 SUPEX Company. IT, Biz.. Vision 모든이해관계자의지속적행복창출 Happiness with SK C&C 2000 IT 2000 Network, ISO 9001, SKY Tel SKY C&C 2001 Telsk (Telus International IT JV), CMMI 3 (Public Sector Division) 지속가능경영전략방향 2004 BS7799, JV 2005 (SK u), escm 3 ( 2.0) 2006, ISO 27001, ISO IT 서비스 Value R&D SK C&C SK SK C&C 6. Sustainable Value Creation 2007 / 2007 SK C&C Systems 2008 ITS,, ITS 2009, SK C&C USA Branch Office 보안서비스 Value / Governance / People & Culture SK C&C USA, MSCI Korea, m (FDC ) 2010 DJSI Korea Toward Zero Emission Winning with Our Biz. Partners Biz. Model KOSPI 200/, SK C&C Shenyang ISO () DJSI Korea, 2, ()( ) DJSI World, OHSAS (/), UNGC SK C&C Chengdu, SK C&C Europe KODI, (), 유통및기타 Biz. Model IT / B2B / B2C Social Investment IT IT Happy Hompany CDP, DJSI World Industry Leader, ( ) IT SKMS IT, / /

6 10 SK C&C Sustainability Report 이해관계자참여 SK C&C 와이해관계자 SK C&C,,,,,, 6, SK C&C. l l IT l l,, / / SK C&C IT, /, / (SLA) 8 VoC IT SK C&C.. SK C&C,,. /, 1:1 IT, 1:1,, u, C.I (Creative Inovator), BP, MBWA,,, CSR, / CEO / / l l l (, ) ( ) (C.I (Creative Inovator) ), l l l l NGO NGO l (,, 8 ) 4 / ( ) IT (IT, IT ) ' ' / EMS (), ESS () ( ) SK C&C. 1:1 ( u. SK C&C,. 1:1,,, u,,,, 48 %.

7 12 SK C&C Sustainability Report 중요성평가 SK C&C. GRI G4, SK C&C (Significance) (Influence). GRI G4 CSR GRI(Global Reporting Initiative) 4 중요성평가매트릭스 중요성평가결과분석, SK C&C (Materiality),,,. Impact Significance HIGH MID LOW / / / / / IT/ /CRM/ SK C&C 2 3,017, 2,251 Global Leading Company..,,,., IT. SK C&C,,. IT.,,.,, SK C&C. * MID, LOW Impact Influence 중요성평가및보고내용선정프로세스 Step 1. GRI G4 Aspect List,,, / (GRI G4 46 Aspect, 3 ) Step 2. (Significance) (Influence) Significance SK C&C Influence, SK C&C.,,,,. SK C&C.,, SK C&C.,,. IT SK C&C. Step 4. Step.1 SK C&C,,,. SK C&C,,. Step 3.,, pp.10 ~ 11 ' ' ,,,, SK C&C SK C&C IT,.

8 14 SK C&C Sustainability Report 중요이슈와지속가능경영전략 2014 SK C&C, 20 SK C&C, Sustainable Value Creation, People and Culture, Winning with our Biz. Partners, Toward Zero Emission, Social Investment 'Governance'., SK C&C. / Business & Social Context Risks Highlighted What we do to Manage the Risks and Create Opportunities 6 / 01 Sustainable Value Creation (pp.17~19) IT IT IT R&BD (pp.22~25) /(CRM) / IT/ 01 Sustainable Value Creation (pp.20~21) IT (pp.26~27) ( ) (SLM) VoC / 02 People and Culture (pp.29~30) (pp.33~35) (pp.36~37) / 03 Winning with our Biz. Partners Win Win (pp.39~41),,,, ',,, ' / 04 Toward Zero Emission (pp.43~47) / (QHSE) 05 Social Investment (pp.49~53) IT IT (, ) / Governance (pp.59~60), 4,

9 16 SK C&C Sustainability Report Sustainable Value Creation 011 경제가치창출 SK C&C IT. IT SK C&C. Our commitment SK C&C,., SK C&C. Goal & Evaluation Impacts :,, IT, 2 3,017, 2,251, 창출된경제가치 경제가치의배분 ( : ) ( : ) 422,200 1,478,439 2,301,754 2,132 SK C&C Global Leading Company.,. W 133,724 () 62, ,748 Sustainable Value Creation / / (CRM)/ IT/ 128, ,461 : l :,, l :,, l :,, : l : l :, l :,,, l :

10 18 SK C&C Sustainability Report 경제가치창출 사회적가치향상 글로벌경제기여 SK C&C IT SK C&C 5 CCTV l,, SK C&C, ( ) 1, CCTV Beyond IT. 250km.,.., IT, CCTV. 429 IT, KDB IT IT TOMS Joint Venture.,, Beyond IT.., CCTV,,, (96%). Senior Vice President,. ( : %) IT., Vodafone, SingTel, China Unicom, MetLife(Asia Pacific) TopTier. IT TOMS() 'TOMS'(Total Outsourcing Management Solution) IT, OS(), l,, ECS(Emergency Call center System). ECS, CTI(Computer Telephony Integration), (MDT, : / x 10 1, (KISA) ISMS ISO ,, ISMS( ),., Market Leadership,.. IT, IT,. PDMaster DB Nexcore OMS Dash Board IT SOL TOMS Code Inspector Anycatcher Desk IT () SLM/Tok / Mobile Data Terminal) GIS MAP. CTI: PC ITS l ITS.,,. ITS 15%. ITS CCTV,,,, SK C&C... IT 산업진흥을위한산업정책제안및참여 SK C&C,. "SK C&C 는 IT 기술력을활용한사업다각화에있어높은수준의잠재력을 ITS l ITS IT/ 가지고있는기업이라고생각합니다." 최근국내 IT산업에서는신규사업과해외시장으로의확장이중요화두로대두되고있습니다. SK C&C 는 ICT 및 NonIT 사업의확장을통해활발히신성장동력을모색중이며, IT서비스부분의기술력을기반으로한 NonIT사업등기존역량을활용한사업다각화에있어높은수준의잠재력을가지고있는기업이라고생각합니다. 그러나 SK C&C가가지는다양한기업가치는소통이없다면진정으로전달되기가어려울것입니다. 그동안 KDB 대우증권의리서치센터에서 SK C&C 기업분석을진행해오면서 SK C&C가외부이해관계자들과적극적으로소통하고있음을느꼈습니다. 이러한관점에서두번째로발간 ITS. S/W IT ( IT, ) S/W Model IT KDB 대우증권리서치센터정대로선임연구원 되는이번지속가능경영보고서는지역사회발전, 환경, 동반성장등사업적성과외적인부분에대해서도소통을강화하고투명하게미래방향성을제시한다는데의미가깊다고생각합니다.

11 20 SK C&C Sustainability Report 고객가치 1,. SK C&C,. Impacts :,, Our commitment SK C&C., VoC. 서비스품질관리 SK C&C, 8., (SLA, Service Level Agreement),. 8:,,,,,,, SL,.,. Goal & Evaluation VoC IT 고객만족도제고 IT,. IT SK C&C 1999 IT..,. CS SK C&C 1999 ISAC(Information Services Assistant Center),. ISAC(Information Services Assistant Center) 26, 73,000 90,000 IT,, 24,. OA IT IT,,. ISAC VoC () SLA IT % %, ISAC ISO20000, (Purdue) Benchmark Portal CoE(Center of Excellence) ISAC ITIL(IT Infrastructure Library) % (SLMS). SLA (, ), SL(Service Level), SL,. ITIL: IT IT. ITIL (SLA), SLA,. SLA SLA,. (SLA) SLM. SL(Service Level) SL SLM 메트라이프생명김대일전무 Input SLA SOW End No Yes SOW : Statement of Work SLA SLA / Yes SLMS SL No 기술적일반화가심화되고있는 IT 산업에서는고객관리, 사용자와개발자사이의조율능력이더욱중요한요소로작용하고있습니다. Output SLA SL Credit Earn back 메트라이프생명은 년부터애플리케이션, 네트워크, 인프라를통합적으로관리하기위한 Application & Infra IT Total Outsourcing 서비스를 SK C&C로부터제공받아왔습니다. SK C&C는지난 3년간다양한서비스운영뿐만아니라문제발생에대한빠른대응, 그리고고객및프로젝트를함께수행하는협력업체와의우수한스트림라인관리역량을보여주었습니다. 사업을수행함에있어사람간의존중과신뢰는큰힘이되며, 특히제공서비스의기술적일반화가심화되고있는 IT 산업에서는고객관리, 사용자와개발자사이의조율능력이더욱중요한요소로작용하고있습니다. 이러한점에서 SK C&C는 CR 관리툴등의서비스를제공하여메트라이프생명과의긍정적커뮤니케이션및관계관리를유지해오고있습니다. 이러한고객신뢰구축은고객이미처보지못한니즈를먼저파악하여제안하는선제적접근법과함께향후 SK C&C가고객만족을실현하고글로벌 IT기업으로성장하기위한핵심요소가될것입니다.

12 22 SK C&C Sustainability Report 연구개발및혁신 SK C&C IT. SK C&C.. Impacts :,, Our commitment R&D, IT. Goal & Evaluation / R&D 프로세스 IT () () m & USIM SK C&C,,, (Launch),, R&D.,,.,.,. 조직및인력 SK C&C R&D Global R&BD. IT, Global R&BD m. R&D ( 47, 37 ),, ( 647 ) & Wallet : Dunkin' Donuts, Vodafone, EPlus, SingTel, China Unicom TSM: Google, WireCard MasterCard GVCP(Global Vendor Certification Program), PCI DSS(Payment Card Industry Data Security Standard) SKT NFC USIM ( ) NFCeSE(embedded Secure Element) EMV(Europay, Mastercard, Visa), GP(Global Platform), Visa, MasterCard, Discover 20 SI IT, SK C&C NEXCORE Global R&BD Top Tier m, R&D PLM IPR Delivery R&D 주요활동및성과 SK C&C, m,... 기업용솔루션 SK C&C 2001 NEXCORE SI 500. NEXCORE., IT. NEXCORE,,,. NEXCORE NEXCORE. NEXCORE,,, IT. (//) NEXCORE NEXCORE ios PC (MADP, Mobile Application Development Platform). NEXCORE. NEXCORE APAC (Mulan),. NEXCORE NEXCORE ' ' ' ' ' ' ' '.,. Web

13 24 SK C&C Sustainability Report 연구개발성과관리 SK C&C m CorFire CorTSM(Trusted Service Manager) CorPay(mWallet) CorMKT() CorFire m,. CorFire Product m 커머스스마트카드 CorPay (mwallet),, CorTSM (Trusted Service Manager) ( ) Embedded, 3 GP 2.2 EMV, VISA, M/C(Mastercard). USIM, NFC USIM, NFC ese(embedded Secure Element), NFC on USIM NFC Contact USIM, M2M SIM. Smart Card Product NFC embedded SE Antenna SWP NFC ese Chip NFC SE M2M SIM Contact USIM ISO 7816 NFC USIM Contact USIM USIM SK C&C (IPR, Intellectual Property Rights),.. SK C&C,,.. Ideation Incubation R&BD,..,. (2 ) m CorMKT (Marketing),, Cellular Network M2M SIM Cellular Network M2M SIM M2M USIM () Antenna NFC ese Chip SWP ISO 7816 NFC USIM NFC USIM 128 ICT (m, S/C ) IT (SI, OS, Cloud ) NFC On USIM / NFC On microsd (,, S/W ) ISO 7816 Amp Dual I/F Chip ( ) NFC USIM SD R&D

14 26 SK C&C Sustainability Report IT 보안및개인정보보호 Goal & Evaluation / / / Zero IT.,. IT SK C&C. Impacts :, Our commitment SK C&C, SK C&C.. ISO27001 (/) ISMS / ISMS ISMS(Information Security Management System) KISA( ),. SK C&C SK. ISMS 개인정보관리체계 SK C&C, (DB, DB ). ", /." " / /. " " /." "." 정보보안관리체계 SK C&C.,,. / Level 1 Level 2 Level 3 Level 4, ISO27001 ISMS. ISO27001 ISO27001 (BSI),,,,,, Global Standard IT ISO27001, SK C&C., SK C&C. SK C&C People Assets IT Integrated Zero SK C&C.. 1., ( OS) SK C&C. SK TFT SK SK. / ",, /." ",,." SK C&C ( 1), ( 4), ( 1)., ( OS). SK,,. SK. Web Application Web Server / WAS / Config. /, / /, e WEB / WAS DB Config. / / / / DataBase / / DB /

15 28 SK C&C Sustainability Report 인재확보 SK C&C. SK C&C. Impacts :,, 02 People and Culture Our commitment SK C&C,.,,. Goal & Evaluation ( ) 우수인재채용 SK C&C,.,,. 4, % 3. ( : ) 4,344 4,013 3,819 ( : %) SK C&C. SK C&C SK C&C Happy Hompany,,,, SK C&C. Motivation () Retention / People and Culture / /

16 30 SK C&C Sustainability Report 임직원의다양성 SK C&C,,.,,,,,,,. SK C&C Beyond Domestic., HR, ,, GGroup,. SK C&C,.. ' ',. ' ', 2014 ' '. 행복한 Hompany SK C&C ' Hompany'... SK C&C. SK C&C..,,, %,.,.,,. 75% 84% 89% 89% 92% 96% Mini mini Case case SK C&C SK C&C,,.... ' '., (). 6 8, ( : %) ( :, %) 8 73 'Happy Hompany' (OT : Over Time) SK C&C, MOVE(Motivation, Ownership, Value, Environment). MOVE, DJ 5.,,., OT Ambulance. SK C&C., 13. 1,437 70% 1, %., " ". Interview 서로를배려하는가족같은분위기는지난 15년여간장기근속을가능하게한원동력중하나였습니다. Work & Life Balance Hompany: (Home) (Company) (08 ) SK C&C 상품구매팀김재연팀장 SK C&C의가장큰장점중하나는기업문화입니다. 서로를배려하는가족같은분위기는지난 15년여간장기근속을가능하게한원동력중하나였습니다. 조직의규모가커지면임직원간자연스러운만남의기회가줄어들수있는데, 회사차원에서제도나시스템개선등커뮤니케이션활성화를추진하여임직원간서로알고소통하는데많은도움이되고있습니다. 여성인력의경우, 시간을요하는 IT 업의특성상업무와육아를병행하기가어려울수도있어회사에서는유연근무제, 어린이집등지원제도를운영하고해당제도들을적극적으로활용할수있도록지속적으로보완해나가고있습니다. 여성인력의특성을고려하여일과삶의균형을지원하는한편업무, 평가, 보상에있어서는남녀간의차별없이동등한기회와기준이적용되므로남녀임직원이균형적으로성장할수있는기회가됩니다. /, / / / u, / Job Market MOVE Project / /Cafe4U/Tioom Day/ Cool Biz ' ' MOVE PJT

17 32 SK C&C Sustainability Report 안전하고건강한일터 SK C&C, (OHSAS 18001).,. SK C&C. 4 4,.,. SK C&C. SK C&C IT. 24, 365,..,, 76. ' ',.,,., MBTI(Myers Briggs Type Indicator, ). SK C&C,,,. 1,.,., 인재육성 인재육성 SK C&C 'Passion, Innovation, Expertise' 3, 'SK Values '.. SK C&C.. Impacts :,, Our commitment SK C&C.. Goal & Evaluation / / IDP(Individual Development Plan) (98% ), ICT/ % KPI SK C&C,, SK SK Values. Mini Case SK C&C.. SK Value Top Passion / / VLS / / SK Value Biz. () (%) Innovation, Expertise reuse SK /, OJT/ IDP VLS: Virtual Learning System / OJT: On the Job Training

18 34 SK C&C Sustainability Report (IDP, Individual Development Plan) l SK C&C l SK C&C,. IT SK Values l SK C&C SK 'SK Manship' 'Integrity' 'SK Man'. SK C&C,., 98%., ICT,.. New Comer _ SK C&C SK,. SKMS 'SK Values'.,,. l SK C&C.,.,, ICT.,. l, () 'Open Lab'. ( : ) 2, l SK C&C., SK. Values _ 'SK Values',. 'SK Values', CEO.. 성과평가및보상 SK C&C., (,, ) Total Compensation 'Open Lab' 1, Biz.,,., 'SK '. 'SK '.,,,. SK C&C.. SK C&C.,,. 'Job Market' l 'Job Market'. 'Job Market',., l SK,., 11. ' ' l SK C&C ' '. ' ', SK C&C KPI.. 1,,,,,. IB(Incentive Bonus): 1 Project Incentive : Project Incentive :. 2014, 121 'Job Market',.,., Performance Evaluation 1 / / % Compentency Evaluation 1

19 36 SK C&C Sustainability Report 신뢰및소통문화 SK C&C.. Impacts :,, 임직원소통과참여 SK C&C..,. Our commitment SK C&C.. Goal & Evaluation 협력적노사문화 SK C&C ', SK C&C'. CEO Letter 12 / 6 5 / 16,. CEO ' ' ' '. CEO, IT. 5. ' ' SK C&C ' ', SK C&C.,., u., SK C&C SK C&C 9, 18,,.,. / (8) 1/3 2/3 (2) 'u' SK C&C 'u' CEO. 'u',. 'C.I.'(Creative Innovator) SK C&C C.I.. C.I.,. C.I.,,. 1 1,,,,,,,.,, ' ',. (15) SoftLanding 2 / 'Idea Republic' 'u'.,,. Idea Republic %..

20 38 SK C&C Sustainability Report Win Win 환경추구 IT IT..,,, SK C&C. Impacts :,,, Our commitment SK C&C,,.. Goal & Evaluation 03 Winning with our Biz. Partners 동반성장정책 SK C&C,.,,.. 40% / 9 23,284, 94 SK C&C,.,. SK C&C IT. IT,. Biz. Biz. Winning with our Biz. Partners / CEO

21 40 SK C&C Sustainability Report 동반성장프로그램 협력회사의지속가능경영 SK C&C,, SK C&C.,, 8, 21. SK C&C 3, BP,,. SK C&C R&D SK C&C, SK C&C Partnership,.,. 2014,,, / : (/ CSR ), (/ ). BP, BP, BP. BP SK C&C, / () Comm. SK C&C R&D BP MBWA Online (,, ) 4., ( ) BP 3.. BP BP SK C&C, BP. BP,, SK C&C SK C&C BP Pool. 13 : 68 (/ ) /,,,,??? /? BP / BP, 4 ( FM ) CEO., SK C&C,,,., 'SK ' ' '. () : H/W S/W, N/W, PC, :,,?????.,, % 1,., BP(Biz. Partner). ( : ) SK CEO MBA elearning SK C&C SK C&C IT SK C&C VLS MBA 68 (80 ) ( ) () 퍼니웍김태중대표이사 동반성장을위한 SK C&C의지원과배려는퍼니웍이 SK C&C의전략비스니스파트너로서함께성장할수있는큰힘이되었습니다. 퍼니윅과 SK C&C는 2004년처음협력관계를시작하여금융사업과공공사업을중심으로 10여년동안여러협력사업을함께진행해왔습니다. 오랜협력기간을통해쌓아진믿음과신뢰를바탕으로퍼니웍과 SK C&C는긴밀한협력관계를구축할수있었으며특히보증보험징구면제와같은금융지원과교육지원등동반성장을위한 SK C&C의지원과배려는퍼니웍이 SK C&C의전략비스니스파트너로서함께성장할수있는큰힘이되었습니다. 협력회사에게도동반성장은장기성장을위한기반으로써함께노력해나가야하는부분일것이며, 동반성장뿐만아니라사회공헌, 환경경영등다른지속가능경영영역에서도협력회사의역할이확대될수있다고생각합니다. 중소기업규모의협력회사들은자체적으로이러한활동을진행하는데자원등의어려움이있기마련인데, SK C&C는김장담그기행사등의지속가능경영활동을협력회사가함께할수있도록하여참여를확대해나가고있습니다.

22 친환경경영,,. IT. SK C&C. 04 Toward Zero Emission Impacts :,, Our commitment SK C&C 5.,. Goal & Evaluation IT ISO Euro 4 : 93% Green DC A + IT : (EMS), (ESS) 친환경경영전략 SK C&C 5,. SK C&C SK C&C,,,,,... IT,,.. HR. SK C&C.. SK C&C, //. // //.,,, //,,. // //. / Toward Zero Emission /. //. / (HR)

23 44 SK C&C Sustainability Report 친환경경영의지속적추진 SK C&C, SK Happy Express SK,,. SK C&C SK C&C ISO14001, CDP, Green SK C&C SK C&C SK 15.,, Ranking 1,.. IT. l,. ISO14001 (ISO) (TC 207) 'ISO '. ISO 14001,,. l LED, LED 1, tCO2e. SK C&C,.. 2 ( 12 l, 4.5%, 1 6.4% ). IT,, (QHSE Manager) l SK C&C IT, QHSE(Quality, Health, Safety, Environment)... QHSE SK C&C,.. SK C&C Cafe4U l Cafe4U,, HR., Scope3,.. l 5., l. IT. SK C&C.,. SK C&C Euro4.. Euro4: (EU) (. 07, ) 93% "IT 선도기업으로서의역량과기술을활용한다면, 많은사람들이환경보전노력에 Interview 참여할수있도록돕고환경경영을이끌어나갈패러다임을창출할수있을것입니다." 환경실천연합회와 SK C&C 는나무심기, 토종식물심기, 위해식물제거등환경정화활동을통한기후변 화대응노력을함께전개하고있습니다. SK C&C의이러한환경정화활동은사회공헌의확장선상에서환경에접근한 공간 에대한사회공헌이기도합니다. Input Mitigation Output 기후변화가가속화되면서이에대응하기위한여러국제협약과사회적움직임에힘입어탄소배출권, 배출총량제등이출현하고있으며여기에는기업의참여가매우중요한역할을합니다. IT기업에서환경오염배출은다른제조업에비해서작다고볼수있지만상생과공존의중대한가치를인지하고 IT 선도기업으로서의역량과기술을활용한다면, 많은사람들이환경보전노력에참여할수 (LNG) () 165,802 m3 53,965Mwh 1,555gcal 131,788 () () 65Mwh 179Mwh () 25,924tCO2e ,788 사단법인환경실천연합회이경율회장 있도록돕고환경경영을이끌어나갈패러다임을창출할수있을것입니다. 나무를심는것뿐만아니라가꾸는일도중요하듯이 SK C&C의환경정책에도이와같은중장기적접근을기대하겠습니다.

24 46 SK C&C Sustainability Report 친환경사업활동 SK C&C IT., (EMS), (ESS), (AMR) IT,. SK C&C 60,243(18,224) 2.,,,,, 6. GREEN CITY, GANGNEUNG ( ) ( ) ( ) (BEMS, //) ( ) ( ) ( ),. 3, PV(Photovoltaic) 492kwh, 180,000kwh, SK C&C kwh (ESS, Energy Storage System) ESS.,,,, SK C&C EMS ESS.,,, (AMR, Automatic Meter Reading),,. TV IHD(In Home Device),. 48. SK C&C.., ESS(Energy Saving Solution) 3,000MWh 1,272 tco2e A+ 1 'Green DC'. SK C&C 7 'Green Supex'. 14,500, 7.0, 0kg/..,,. 24, 2, 3.,,.,,,. 'Green Supex' 1 1~2 / (/) 2 Cable ( ) 3 50% ( ) 4 5 OA (, ) 6, 1 (2, 3 ) 7 (Test, ).,,,.

25 48 SK C&C Sustainability Report 지역사회의성장과나눔.. Impacts :,, Our commitment SK C&C IT, IT,,. SK C&C SK C&C. Goal & Evaluation 05 Social Investment IT Social Value IT 4 IT 60, 2,880 30(99) 9,502, 887/ 사회공헌전략체계 SK C&C SK. ' ' IT IT. SK. SK C&C IT, IT, IT IT Social Value. Social Investment IT IT () /

26 50 SK C&C Sustainability Report 진정성이있는임직원노력봉사 SK C&C CEO (CSR)., IT IT IT SK C&C,,,,...,,. 4. 1,.. SNS SNS 10. SK C&C. :, (38) : (47) : (67). : (30) : / (20) IT : (26). Needs Needs IT IT SK C&C IT. 5 (,,,, ) 1~3 2,040. IT,.,, : (99, 30) : (30) IT : (20) : (45). PC : (57) : (14) : SK, (34) 4 ( 1) % 10 8 ( 2) 80 2 ( 3) 460 Process SK C&C 2005, IT 업과연계한 Social Value 제고 SK C&C IT IT 1 ( 3) 70 9 ( 3) 1,250 ( : ) Step 1 Step 2 Step 3 Step 4 / /, 2010 ' ' (99).. IT IT IT. 2,464 2,364 1,950 Interview 지역니즈와기업의특성이함께반영될수있는전략적사회공헌활동이더욱확대되기를기대합니다. PC IT., 2 7 6,050., PC. 성남시자원봉사센터조은주사무국장 성남시자원봉사센터는지역의다양한복지니즈및자원봉사에대해수요자와공급자를관리하여매칭하는역할을수행하는허브기관로서 SK C&C와도활발히사회공헌을위한연계활동을전개하고있습니다. SK C&C는 CSR팀을중심으로전략과방향성을수립하여지역사회에기여하기위해적극적으로움직이는기업입니다. 이러한전략과방향성은직원들이왜, 그리고어떻게회사가사회공헌을전개하는지에대해인식을넓혀감에따라더욱효과적으로실현될힘을얻고지역사회와의소통이전임직원들까지확산될수있을것이라고생각합니다. 또한 IT기업으로서의특성과장점을살릴수있는프로그램을더욱다양하게개발, 발전시켜지역니즈와기업의특성이함께반영될수있는전략적사회공헌활동이더욱확대되기를기대합니다.

27 52 SK C&C Sustainability Report Together with SK C&C 사회적기업 ( 재 ) 행복한웹앤미디어 SK C&C IT (). IT,. 2. BALANCING Biz. () () % (1) 12.. ( 1) (2) (2) (1) l,. 2009, ~ 5 1,800. l 1. l 4 SK C&C 3,000.. l l... l '' Self Leadership,. 1. l SK SK C&C SK,, SK.. 6,535 7,744 8, ,034 1, IT IT (, ) () (SK SK C&C ) ( 1) ( ) SK Wellpay LH MOU (4) 1(6) 2(7) (6) () SK T World

28 54 SK C&C Sustainability Report 투명한지배구조 이사회구성및현황 SK C&C Working BOD. SK C&C.. Governance SK C&C 3 4 ( 57%).,,.,.,,,,.,. SK C&C / SK C&C SK C&C Corporate Development SK C&C NICE (,,, ) 1() 3(,, ) 3(,, ), : 5 ( ) 2.6% 12.0% 0.3% 19.3% 17.3% 48.5%

29 56 SK C&C Sustainability Report 지속가능경영거버넌스 SK C&C.,, 3.,.... 2, 4. 3.,....,,,,,. SK C&C., SK C&C. SK C&C.,... SK C&C. (). 1.,, CEO. SK C&C.... CSR,,,., SK C&C '. CEO.,,.. SK C&C. / Process ( ) SK C&C. / (),, IT /, Mind, % % 95% / / CSR Trend DJSI,ESG / ( ) ( L/H/C) 2/28 6/3 7/26 10/26 CP( ) ( ) CP( ) DJSI ( ) 1 2 3~

30 58 SK C&C Sustainability Report 리스크관리 윤리경영 윤리경영추진 SK C&C,,. 통합리스크관리체계 SK C&C,,,,,,,,,,... ( ) (,, ) (, ) ( ) ( ) () ( ) ( ) / (,, ) SK C&C 'Create Value for Customers, Challenge the Future',,,,,,..,, SK C&C , Discipline. SK C&C, 2014,,. '',.. SK C&C ''., ' ',. :? CEO :? :? 사업리스크관리 SK C&C,,,.,,,,... START COMPLETE 2002~ ~ ~2010 ~ / ( ),, /FAQ / ( ) CEO /,, 3(Code, Compliance, Consensus),. CODE (CODE) (Don'ts) 3 (3C) COMPLIANCE CONSENSUS (COMPLIANCE) / (CONSENSUS) / /

31 60 SK C&C Sustainability Report 임직원교육및인식확산 SK C&C,,,,,,,.,, RM, 6, , 3, (6 ) / / (138) ,,,,,,,,, HR Performance Summary SK C&C. SK C&C. SK C&C,. ( ( ) ( ), Help Desk. 2 2 % SK C&C (Compliance Program). 4 / / /, /, / / 3, ( 1 ) / / (3)

32 62 SK C&C Sustainability Report 경제 ( : ) ( : ) R&D ( : ) ( : ) 973, , , ,212 1,047 34,914 1,194, , , ,217 58,232 24, , , , ,486 83,675 27,471 () () 8,402 8,114 7,088 1, ,899 9,640 10, % 1, ,474 1,429 3,648,189 3,927,925 4,013,970 2,866,266 3,030,471 3,101, , , ,969 74, , ,594 18,836 23,498 22, ,982 1, , , , ,621,266 5,121,976 5,002, ,781 1,191, ,275 1,383,112 1,693,131 1,845,520 2,363,893 10, ,919 2,885,073 10, ,664 2,721,795 10, ,911 환경 16,180 90,444 82,954 2,461,112 2,757,662 2,888,937 2,257,373 2,236, ,280, ,257,373 2,236,903 2,280,512 () 1,701, , , , , ,548 9,226 2,241, , , , , ,881 7,642 2,301, ,193 80, , , ,730 4,155 (, Scope3 ) 10 (,Scope3 ) TJ TJ TJ TJ TJ TJ TJ TJ TJ (13) :, SK C&C Beijing Co., Ltd., SK C&C India Pvt. Ltd., SK C&C USA, Inc., SK C&C Shenyang Co., Ltd., SK MENA B.V., SK S.E.Asia pte. Ltd.,, SK C&C Chengdu Co., Ltd., SK C&C Europe Co., Ltd., S&G Technology, SKMtek Limited, SKMtek Microelectronics(ShenZhen) Limited (3): S&G Technology (13 2 ), SKMtek Limited ('13 9 SK S.E.Asia pte. Ltd. ), SKMtek Microelectronics(ShenZhen) limited (SKMtek Limited ) TJ TJ TJ (3): () (13 3 () ), () ('13 5 ), SK Latin America Iberia S.A. ('13 10 )

33 64 SK C&C Sustainability Report 사회 Scope 1 tco2e ,344 Scope tco2e tco2e , Scope 2 tco2e 22,844 23,647 25, ,195 Scope tco2e tco2e , Scope tco2e 2,805 2, Upstream Scope1,2 & tco2e & tco2e % tco2e tco2e tco2e tco2e 1,261 1, Downstream &,,,,, tco2e % CDP(). p.74 Greenhouse Gas Verification Report ( ) % % % Ton 109, , ,788 Ton 7,047 5,858 5,915 % Ton Ton Ton % ,598, 35,938, 31,416,000 3,500,000 % ,500,000 15,000,000 15,000,000

34 66 SK C&C Sustainability Report () () Appendix () () () % () % () % () % 12 () % 50% % 12 () % 96% 74% 73% About This Report () () () % SK C&C 5. SK C&C, G4 SK C&C () () () SK C&C GRI (Global Reporting Initiatives) G4 Comprehensive, UNGC COP (Communication on Progress). Content Index pp.68~71. % % % ,978 1,950, ,237 2,363, ,023 2,464, SK C&C,. SK C&C GRI, , SK C&C 1 2, 10. SK C&C.. 5 () () 16.9% 3.9%

35 68 SK C&C Sustainability Report GRI G4 Content Index G4 : Full : Partial N/A: Not Applicable : Full : Partial N/A: Not Applicable G4 Indicator Coverage Page / Direct Answer External Assurance G4 Indicator Coverage Page / Direct Answer External Assurance G41 (CEO, ) p.2~3 G434.,, pp.57, 67, 72~73 G42, p.14~15 G435,, p.57 G43 G44, p.67 pp.4~5 G436 G437,,,,,, p.57 p.57 G45 pp.4~5 G438 pp.55~56 G46 p.5 G439 p.55 G47 G48 (,, ) pp.55, 67 p.5 G440, p.56 G49 pp.5, 62, 65 G441 p.56 G410 G411 G412 G413 G414 G415 G416,,,,,,, ( ) p.65 p.36 p.41 p.62, 67 p.75 p.75 p.75 G442 G443 G444 G445,,,,,,,,,,,,,,, ( ),,, p.57 p.56 p.56 p.57 G417, G418, G419 G420, G421, G422 G423 G424 G425 G426.,, G427. ( ). p.62 pp.12~13 p.12 pp.12~13, 67 pp.12~13, 67 p.64 p.67 p.10 p.10 pp.10~11 pp.10~11 G446 G447 G448 G449 G450 G451 G452 G453 G454 G455,,,,,,,,, (,, ) ( ), ( ), ( ) G456,,, Omission p.57 p.57 p.57 p.57 p.57 p.56 p.56 p.56 pp.59~60 G428 ( ) G429 G430 (, ) p.67 p.67 p.67 G457 G458, (,, ) : p.60 p.60 G431 p.77 G432, GRI,, pp.67~73 G433,,, pp.67~73

36 70 SK C&C Sustainability Report G4 : Full : Partial N/A: Not Applicable : Full : Partial N/A: Not Applicable Aspect Materiality G4 Indicator Coverage Page / Direct Answer External Assurance Aspect Materiality G4 Indicator Coverage Page / Direct Answer External Assurance Material Aspect (DMA: p.17) Material Aspect (DMA: p.17) Material Aspect (DMA: p.17) EC1 EC2 EC3 EC4 EC5 EC6 EC7 EC8 p.17 p.44 p.31 p.63 SK C&C / p.65 pp.49~53 p.19 Nonmaterial Aspect Material Aspect (DMA: p.33) LA6 LA7 LA9 LA10 LA11 Nonmaterial Aspect LA12 Nonmaterial Aspect LA13,,,,, (, ) 1 (, ) (, ) (,,, ) (, ) p.66 p.32 p.66 pp.34~35 p.35 p.65 SK C&C. Material Aspect (DMA: p.17) EC9 p.63 Nonmaterial Aspect LA16,, p.11 : Material Aspect (DMA: p.43) EN3 EN4 EN5 EN6 EN7 N/A p.63 Scope3, p.63 pp.45~47 p.47 Material Aspect (DMA: p.39) Material Aspect (DMA: p.11) HR10 HR11 HR12,, N/A p , p.11 EN8 p.64 Nonmaterial Aspect EN9 : Material Aspect (DMA: p.43) EN10 EN15 EN16 EN17 EN18 EN19 Nonmaterial Aspect EN23 Material Aspect EN27 (DMA: p.43) EN28 Nonmaterial Aspect EN29 Nonmaterial Aspect EN31 Nonmaterial Aspect EN34 (GHG) (Scope 1) (GhG) (Scope 2) (GhG) (Scope 3) (GhG) (GhG) () (),, N/A p.64 p.64 p.64 p.64 p.64 p.64 p.64 pp.46~47 IT 0 p.64 p.11 Material Aspect (DMA: p.49) Material Aspect (DMA: p.60) Material Aspect (DMA: p.60) Material Aspect (DMA: p.60) Material Aspect (DMA: p.60) Nonmaterial Aspect SO1 SO2 SO3 SO4 SO5 SO6 SO7 SO8 SO11,, (, /),,, p.50 p.60 p.66 p.60 p.11 : LA1 (,, ) p.65 : Material Aspect LA2 (DMA: p.29) LA3 Material Aspect LA4 (DMA: p.36) LA5 Nonmaterial Aspect ( ) pp.30~31 p.66 p.36 p.32 Nonmaterial Aspect Material Aspect (DMA: p.26) Nonmaterial Aspect PR6 PR7 PR8 PR9,, ( ), 0 0

37 72 SK C&C Sustainability Report External Assurance Report DNV ( DNV GL) (, SK C&C) 2014 (, DNV GL SK C&C, ).,.. SK C&C,,,. DNV GL. DNV GL,. SK C&C. AA0APS(2008). : SK C&C.,,,,, 6.,. DNV GL. DNV GL. :.,,, DNV GL.,, GRI G4 AA0 Assurance Standard(AS) 2008 AA0 Accountability Principles Standard(APS) 2008 Accountability (Type 1,, (, ) SK C&C. Type2, ) GRI G4 GRI G4 (In accordance Comprehensive) ( 1 12 ) SK C&C,. :,.,,,. SK C&C,. : SK C&C,, 3,. DNV GL. SK C&C. SK C&C DNV GL SK C&C AA0APS(2008) Type 1, (, ) Type 2. /,,,.,.,. DNV GL SK C&C..,. DNV GL (VeriSustainTM) AA0AS(2008).,,. SK C&C,,... ( ) (,, ),..,.,,,. DNV GL. DNV GL. DNV GL ,. DNV GL. SK C&C,.

38 74 SK C&C Sustainability Report Greenhouse Gas Verification Report UN Global Compact. SK C&C, SK C&C 5 1, UN Global Compact (UNGC). UNGC,,, UNGC,,, Global. / IPCC Guideline, WRI GHG Protocol 01:. 02:. 03:, 04:, pp.30, 36~37, 41 / SK C&C (The Universal Declaration of Human Rights). p.36 p.13 / SK C&C. ISO :, p.13 / SK C&C. EPA optional emission from commuting, business travel and product transport GHG Protocol Technical Guidance for calculating scope3 emission 06:. 7:, p.30 pp.43~47 8:, pp.43~47 9:. pp.43~47, 10:. pp.59~60. Membership Awards and Recognition (/ /) SK C&C, SK C&C. (Scope1,2,3), IT SW DB 07 ITA : : IR UN Global Compact ( ) 12 SM 13 IT 14 CDP(Carbon Disclosure Project, ) (DJSI) World 2 '

39 Happiness with SK C&C 2014 SK C&C , 343, 9 ()SK C&C CSR Tel_ Fax_ _ skcccsr@sk.com _ _ ()SK C&C _ () FSC.

40