333
442
443 1e 1.1 eecrmeprocurement e eelectronic e e IT 321
444 online offline e front back IT
445 2000 com 1 1.2 322 e e 10 potential customers
446 1.3 e 323
447 Michael Porter 323 2 value chain enterprise resource planning ERP electroniccommerce CRM customer relationship management SCM supply chain management group ware ecollaboration expert system module subsystem ERP ERP CRM SCM ERP3 SCM CRM
448 2 2.1 324 4 Business to Customer Business to Business Business to Government
449 Government to Customer 2.2 B2G G2C B2C B2B 2.3 1 B2C CD
450 2 B2B e 325 e e 3 e eprocurement
451 eprocurement eprocurement 326
452 Back office e 3 3.1 SCM supply chain management SCMSCM cycle time
453 e capacity concurrent SCM 327
454 3.2 SCM supply chain SCM SCM demand chain SCM ERP ERP ERP ERP SCM SCM
455 4 4.1 customer relations management CRM needs mass CRM 328 mass marketing CRM CRM
456 4.2 CRM CRM CRM CRM DB CRM 329
457 CRM CRM 3210 4.3 CRM lifetime value
458 3211 CRM CRM 3212 CRM
459 4.4 data mining decision tree trial and error CRM CRM CRM CRM CRM 5 5.1
460 1 1 PC 3213 5.2 group care backup 3
461 attitude 5.3 Peter Drucker 21
462 knowledge management 5.4 backbone global standard
463 ERP 6