Happiness with SK C&C 2014 SK C&C
Our Material Issues 01 Sustainable Value Creation 01.1 p.17 01.2 p.20 01.3 p.22 01.4 IT p.26 02 People and Culture 02.1 p.29 02.2 p.33 02.3 p.36
SK C&C Sustainability Report 2014 03 Winning with our Biz. Partners 03.1 Win Win p.39 04 Toward Zero Emission 04.1 p.43 CEO p.2 Company Overview p.4 p.8 p.9 p.10 p.12 p.14 Our Material Issues 01.Sustainable Value Creation p.16 02.People and Culture p.28 03.Winning with our Biz. Partners p.38 04.Toward Zero Emission p.42 05.Social Investment p.48 Governance p.55 p.58 p.59 Performance Summary p.62 p.63 p.65 05 Social Investment 05.1 p.49 Appendix About This Report p.67 GRI G4 Content Index p.68 External Assurance Report p.72 Greenhouse Gas Verification Report p.74 UN Global Compact, Membership, Awards and Recognition p.75
CEO 메세지
3, 2013,. SK C&C 2.7%, 12.2%., 10,., 2 (DJSI) World, Industry Leader. SK C&C., SK C&C. SK C&C. IT, 2013 KDB IT., Vodafone, SingTel, China Unicom, MetLife(Asia Pacific) Top-Tier. 10 1. SK C&C,,.,, IT. SK C&C. SK C&C,.,, u-. 2013.,,,. SK C&C,. SK C&C,,, 2013.., IT, IT,,. SK C&C ISO14001 2013 CDP,., IT IT Recycling. 2014 SK C&C 2013.. SK C&C,.. 2014 5 SK C&C 정철길
4 SK C&C Sustainability Report 2014 Company Overview SK C&C 1991 4, IT. 2012 Beyond Domestic, Beyond IT Service IT. 2013 2 3,017 12.2% 2,251,,, DJSI( ) World Industry Leader. SK C&C. 서비스포트폴리오 SK C&C 20, IT ICT.,,., IT, Biz.. IT,,,,,,,,,,,, 주요솔루션 CORFIRE,, m- TOMS NFC USIM USIM NEXCORE EM(Enterprise Mobility) LEARNINGON e-learning ITS Platform IT WINPOS,, MDM Mobile Device Management
5 SK C&C Chengdu Co.,Ltd._ System Integration SOC/ICT 해외진출현황및지역별거점 SK C&C Beijing Co.,Ltd._ System Integration SOC/ICT _ IT SK C&C Shenyang Co.,Ltd._ System Integration SOC/ICT _ SK C&C Europe Co.,Ltd._ m- ISDT Limited_ / IT,,, _ IT _ m-
SK C&C USA, Inc._ m- 2013 년주요성과 매출액 2.7% 동반성장지수우수등급획득 영업이익 12.2% 가족친화기업선정 신용등급,, AA A1 다우존스지속가능경영지수 (DJSI) World 편입및 ' 인더스트리리더 기업선정
History of SK C&C 1991- IT 1991 () 1991 (), () 1996 YC&C SK (12), YC&C, SK 1997 SK, SK-NET 1998 SK 12 IT, (), SK(), SK C&C 1999 2000- IT 2000 Network, ISO 9001, SKY Tel SKY C&C 2001 Telsk (Telus International IT JV), 2002 2003 CMMI 3 (Public Sector Division) 2004 BS7799, JV 2005 (SK u-), escm 3 ( 2.0) 2006, ISO 27001, ISO 20000 2007- / 2007 SK C&C Systems 2008 ITS,, ITS 2009, SK C&C USA Branch Office 2009 2010 SK C&C USA, MSCI Korea, m- (FDC ) 2010 DJSI Korea 2011 KOSPI 200/100, SK C&C Shenyang 2011 DJSI Korea, 2, ()( ) 2012 SK C&C Chengdu, SK C&C Europe -2013 Biz. Model 2012 ISO 14001 () 2012 DJSI World, OHSAS 18001 (/), UNGC 2013 KODI, (), 2013 CDP 2013, DJSI World Industry Leader, ( )
8 SK C&C Sustainability Report 2014 비전 Vision 창의와도전정신으로 Create Value for Customers, Challenge the Future 고객을위한가치창출 전략방향 SK C&C Beyond Domestic, Beyond IT 2020 SUPEX Company. IT, Biz.. IT 서비스 Value - - R&D - 보안서비스 Value - - 유통및기타 Biz. Model - - - IT / B2B / B2C
9 지속가능경영전략 SK C&C 지속가능경영의근간, SKMS (SK Management System) 1979 SK SKMS SK, SK. SK C&C SKMS '.,,, '. Vision 모든이해관계자의지속적행복창출 Happiness with SK C&C 지속가능경영전략방향 SK C&C SK SK C&C 6. Sustainable Value Creation / Governance / People & Culture Toward Zero Emission Winning with Our Biz. Partners Social Investment IT IT Happy Hompany IT SKMS IT, / /
10 SK C&C Sustainability Report 2014 이해관계자참여 SK C&C 와이해관계자 SK C&C,,,,,, 6, SK C&C. l l IT l l,, / / SK C&C - IT -, / -, - - - / - - - (SLA) - 8 - VoC - IT / l l l - (, ) - ( ) - (C.I (Creative Inovator) ) - l - (,, 8 ) - 4 - / l l l NGO - ( ) - IT (IT, IT ) NGO l - ' ' / - EMS (), ESS () - ( )
11 SK C&C.. SK C&C,,. /, 1:1 IT, 1:1,, u, C.I (Creative Inovator), BP, MBWA,, - CSR -, / - - CEO /,, SK C&C. 1:1 (http://www.skcc.co.kr/v2/customer/consultview.vw),,,,.,,, u. SK C&C,. 2013 1:1,,, u,,,, 48 100%.
12 SK C&C Sustainability Report 2014 중요성평가 SK C&C. GRI G4, SK C&C (Significance) (Influence). GRI G4 CSR GRI(Global Reporting Initiative) 4 중요성평가매트릭스 Impact Significance HIGH MID / / /CRM/ IT/ / LOW / / * MID, LOW Impact Influence 중요성평가및보고내용선정프로세스 Step 1. GRI G4 Aspect List,,, / (GRI G4 46 Aspect, 3 ) Step 2. (Significance) (Influence) Significance SK C&C Influence Step 4. Step.1 SK C&C Step 3.,, - pp.10 ~ 11 ' ' - 2014 2,,,, SK C&C
13 중요성평가결과분석, SK C&C (Materiality),,,. - SK C&C 2013 2 3,017, 2,251 Global Leading Company..,,,., IT. SK C&C,,. IT.,,.,, SK C&C., SK C&C.,,,,. SK C&C.,, SK C&C.,,. IT SK C&C.,,,. SK C&C,,. SK C&C IT,.
14 SK C&C Sustainability Report 2014 중요이슈와지속가능경영전략 / 6 / 01 Sustainable Value Creation (pp.17~19) (pp.22~25) /(CRM) / IT/ 01 Sustainable Value Creation (pp.20~21) IT (pp.26~27) 02 People and Culture (pp.29~30) (pp.33~35) (pp.36~37) / 03 Winning with our Biz. Partners Win Win (pp.39~41) / 04 Toward Zero Emission (pp.43~47) 05 Social Investment (pp.49~53) / Governance (pp.59~60)
15 2014 SK C&C, 20 SK C&C, Sustainable Value Creation, People and Culture, Winning with our Biz. Partners, Toward Zero Emission, Social Investment 'Governance'., SK C&C. Business & Social Context Risks Highlighted What we do to Manage the Risks and Create Opportunities IT IT IT R&BD ( ) (SLM) VoC /,,,, ',,, ' / (QHSE) IT IT (, ), 4,
16 SK C&C Sustainability Report 2014 01 Sustainable Value Creation SK C&C Global Leading Company.,. Sustainable Value Creation - - / - - - - / (CRM)/ - IT/
17 01-1 경제가치창출 SK C&C IT. IT SK C&C. Our commitment SK C&C,., SK C&C. Impacts :,, IT, Goal & Evaluation 2013 2 3,017, 2,251, 창출된경제가치 경제가치의배분 ( : ) ( : ) 422,200 1,478,439 2,301,754 2,132 W 133,724 () 62,636 121,748 128,862 219,461 : l :,, l :,, l :,, : l : l :, l :,,, l :
18 SK C&C Sustainability Report 2014 경제가치창출 SK C&C IT, Beyond IT. IT, 2013 KDB IT. 2014 IT TOMS IT., Vodafone, SingTel, China Unicom, MetLife(Asia Pacific) Top-Tier. 10 1, (KISA) ISMS ISO 27001.,, ISMS( ),., Market Leadership,. SK C&C 2013 5 ( )., IT. 2014 3 Joint Venture.,, Beyond IT. IT - TOMS() 'TOMS'(Total Outsourcing Management Solution) IT, OS(),. IT, IT,. PD-Master DB Nexcore OMS Dash Board IT SOL TOMS Code Inspector Anycatcher Desk IT () SLM/Tok / "SK C&C 는 IT 기술력을활용한사업다각화에있어높은수준의잠재력을 가지고있는기업이라고생각합니다." KDB 대우증권리서치센터정대로선임연구원 최근국내 IT산업에서는신규사업과해외시장으로의확장이중요화두로대두되고있습니다. SK C&C 는 ICT 및 Non-IT 사업의확장을통해활발히신성장동력을모색중이며, IT서비스부분의기술력을기반으로한 Non-IT사업등기존역량을활용한사업다각화에있어높은수준의잠재력을가지고있는기업이라고생각합니다. 그러나 SK C&C가가지는다양한기업가치는소통이없다면진정으로전달되기가어려울것입니다. 그동안 KDB 대우증권의리서치센터에서 SK C&C 기업분석을진행해오면서 SK C&C가외부이해관계자들과적극적으로소통하고있음을느꼈습니다. 이러한관점에서두번째로발간되는이번지속가능경영보고서는지역사회발전, 환경, 동반성장등사업적성과외적인부분에대해서도소통을강화하고투명하게미래방향성을제시한다는데의미가깊다고생각합니다.
19 사회적가치향상 CCTV l,, 1,100 CCTV. 250km, CCTV., CCTV,,, 10. l,, ECS(Emergency Call center System). ECS, CTI(Computer Telephony Integration), (MDT, Mobile Data Terminal) GIS MAP. CTI: PC ITS l ITS.,,. ITS 15%. ITS CCTV,,,, 글로벌경제기여 SK C&C.,. 2013 429 410(96%). Senior Vice President,. SK C&C... IT 산업진흥을위한산업정책제안및참여 SK C&C,. ( : %) : / x100 67 25 ITS l ITS ITS. IT/ - S/W - IT ( IT, ) - S/W Model - - IT
20 SK C&C Sustainability Report 2014 01-2 고객가치 1,. SK C&C,. Impacts :,, Our commitment SK C&C., VoC. Goal & Evaluation VoC IT 2013 VoC () SLA IT 고객만족도제고 IT,. IT SK C&C 1999 IT.., 2013. CS SK C&C 1999 ISAC(Information Services Assistant Center),. ISAC(Information Services Assistant Center) 26, 73,000 90,000 IT,, 24,. OA IT IT,,. ISAC 1 1 10 % %, ISAC ISO20000, (Purdue) Benchmark Portal CoE(Center of Excellence) ISAC. 2011 12 75 91 2012 18 75 90 2013 17 77 91
21 서비스품질관리 SK C&C, 8., (SLA, Service Level Agreement),. 8:,,,,,,, SL,.,. ITIL(IT Infrastructure Library) 100% (SLMS) Input Output. SLA (, ), SL(Service Level), SL, SLA SLA. SOW SLA ITIL: IT IT. ITIL (SLA) No / SLA, SLA,. Yes SLMS SLA SLA,. (SLA) SLM SL. SL(Service Level) SL SLM End Yes SL No Credit Earn back SOW : Statement of Work 기술적일반화가심화되고있는 IT 산업에서는고객관리, 사용자와개발자 사이의조율능력이더욱중요한요소로작용하고있습니다. 메트라이프생명은 2011년부터애플리케이션, 네트워크, 인프라를통합적으로관리하기위한 Application & Infra IT Total Outsourcing 서비스를 SK C&C로부터제공받아왔습니다. SK C&C는지난 3년간다양한서비스운영뿐만아니라문제발생에대한빠른대응, 그리고고객및프로젝트를함께수행하는협력업체와의우수한스트림라인관리역량을보여주었습니다. 사업을수행함에있어사람간의존중과신뢰는큰힘이되며, 특히제공서비스의기술적일반화가심화되고있는 IT 산업에서는고객관리, 사용자와개발자사이의조율능력이더욱중요한요소로작용하고있습니다. 메트라이프생명김대일전무 이러한점에서 SK C&C는 CR 관리툴등의서비스를제공하여메트라이프생명과의긍정적커뮤니케이션및관계관리를유지해오고있습니다. 이러한고객신뢰구축은고객이미처보지못한니즈를먼저파악하여제안하는선제적접근법과함께향후 SK C&C가고객만족을실현하고글로벌 IT기업으로성장하기위한핵심요소가될것입니다.
22 SK C&C Sustainability Report 2014 01-3 연구개발및혁신 SK C&C IT. SK C&C.. Impacts :,, Our commitment R&D, IT. Goal & Evaluation 2013 / IT ( 47, 37 ) (),, ( 647 ) () & m- Wallet : Dunkin' Donuts, Vodafone, E-Plus, SingTel, China Unicom TSM: Google, WireCard MasterCard GVCP(Global Vendor Certification Program), PCI- DSS(Payment Card Industry Data Security Standard) & USIM SKT NFC USIM (11 700 ) NFC-eSE(embedded Secure Element) EMV(Europay, Mastercard, Visa), GP(Global Platform), Visa, MasterCard, Discover 20 R&D 프로세스 SK C&C,,, (Launch),, R&D.,,. 조직및인력 SK C&C R&D Global R&BD. IT, Global R&BD m-. R&D,.,. - SI IT, -SK C&C -NEXCORE Global R&BD - Top Tier m-, R&D - PLM - IPR - Delivery
23 R&D 주요활동및성과 SK C&C, m-,... 기업용솔루션 SK C&C 2001 NEXCORE SI 500. NEXCORE., IT. NEXCORE,,,. NEXCORE NEXCORE. NEXCORE,,, IT. NEXCORE NEXCORE ios PC (MADP, Mobile Application Development Platform). NEXCORE. NEXCORE APAC (Mulan),. NEXCORE NEXCORE '2013 ' ' ' ' ' ' '.,. Web (//)
24 SK C&C Sustainability Report 2014 m- 커머스스마트카드 SK C&C m- CorFire CorTSM(Trusted Service Manager) CorPay(m-Wallet) CorMKT(). 2014 CorFire m-,. Embedded, 3 GP 2.2 EMV, VISA, M/C(Mastercard). USIM, NFC USIM, NFC ese(embedded Secure Element), NFC on USIM NFC Contact USIM, M2M SIM. CorFire Product CorPay (mwallet),, Smart Card Product NFC embedded SE Antenna SWP Contact USIM CorTSM (Trusted Service Manager) ( ) NFC ese Chip NFC SE M2M SIM ISO 7816 NFC USIM Contact USIM USIM m- CorMKT (Marketing),, Cellular Network M2M SIM Cellular Network M2M SIM M2M USIM () Antenna NFC ese Chip SWP ISO 7816 NFC USIM NFC USIM NFC On USIM / NFC On microsd ISO 7816 Amp Dual I/F Chip NFC USIM SD
25 연구개발성과관리 SK C&C 2013 128.. (IPR, Intellectual Property Rights),.. SK C&C,,.. Ideation Incubation R&BD,..,. (2 ) 128 ICT (m-, S/C ) IT (SI, OS, Cloud ) 99 27 2 (,, S/W ) ( ) R&D
26 SK C&C Sustainability Report 2014 01-4 IT 보안및개인정보보호 IT.,. IT SK C&C. Impacts :, Our commitment SK C&C, SK C&C.. Goal & Evaluation / / / 2013 ISO27001 (/) ISMS Zero / 정보보안관리체계 SK C&C.,,. / Level 1 Level 2 Level 3 Level 4, ISO27001 ISMS. ISO27001 ISO27001 (BSI),,,,,, 11 133 Global Standard. 2006 IT ISO27001, 2012 SK C&C., SK C&C. SK C&C People Assets IT
27 개인정보관리체계 ISMS ISMS(Information Security Management System) KISA( ),. SK C&C 2013 SK. SK C&C, (DB, DB ). ISMS ", /." " / /. " " /." "." Integrated ",, /." ",,." Zero SK C&C.. 1., ( OS) SK C&C. SK TFT SK SK. SK C&C ( 1), ( 4), ( 1)., ( OS). SK,,. SK. / Web Application Web Server / WAS /,, e Config. / / / WEB / WAS DB Config. / / / / DataBase / / DB /
28 SK C&C Sustainability Report 2014 02 People and Culture SK C&C. SK C&C SK C&C Happy Hompany,,,, SK C&C. People and Culture - - - -
29 02-1 인재확보 SK C&C. SK C&C. Impacts :,, Our commitment SK C&C,.,,. Goal & Evaluation 2013 ( ) 우수인재채용 SK C&C,.,,. 2013 4,344 2012 8.2% 3. 2013 2012 2011 ( : ) 4,344 4,013 3,819 ( : %) Motivation () Retention / / / 31 8 17 43 1 15 67 4 14
30 SK C&C Sustainability Report 2014 임직원의다양성 SK C&C,,.,,,,,,,. SK C&C Beyond Domestic., HR,. 3 156.,, G-Group,. SK C&C,.. ' ',. ' ', 2014 ' '. 행복한 Hompany SK C&C ' Hompany'.. 2013. SK C&C. SK C&C..,,,. 2014 1 24.3%,.,.,,. 2011 2012 2013 75% 84% 89% 89% 92% 96% Interview 서로를배려하는가족같은분위기는지난 15 년여간장기근속을 가능하게한원동력중하나였습니다. SK C&C의가장큰장점중하나는기업문화입니다. 서로를배려하는가족같은분위기는지난 15년여간장기근속을가능하게한원동력중하나였습니다. 조직의규모가커지면임직원간자연스러운만남의기회가줄어들수있는데, 회사차원에서제도나시스템개선등커뮤니케이션활성화를추진하여임직원간서로알고소통하는데많은도움이되고있습니다. SK C&C 상품구매팀김재연팀장 여성인력의경우, 시간을요하는 IT 업의특성상업무와육아를병행하기가어려울수도있어회사에서는유연근무제, 어린이집등지원제도를운영하고해당제도들을적극적으로활용할수있도록지속적으로보완해나가고있습니다. 여성인력의특성을고려하여일과삶의균형을지원하는한편업무, 평가, 보상에있어서는남녀간의차별없이동등한기회와기준이적용되므로남녀임직원이균형적으로성장할수있는기회가됩니다.
31 Mini mini Case case SK C&C SK C&C,,.... ' '., (). 2013 6 8,. 17 2011 - - - - 12-12 - 18 2012 2011 1 95 100 100 0 96 19 2013 2012 2 96 100 100 50 74 ( : %) ( :, %) 2013 8 100 100 100 100 73 (OT : Over Time) SK C&C, MOVE(Motivation, Ownership, Value, Environment). MOVE, DJ 5.,,., OT Ambulance. SK C&C., 13. 2013 1,437 70% 1,002. 60%., 2012 " ". 'Happy Hompany' Hompany: (Home) (Company) (08 ) Work & Life Balance - - / - - - -, - / - - - - - - - / - - / - - - u-, - / - - Job Market - MOVE Project - / - /Cafe4U/Tioom - Day/ - Cool Biz - - - - ' ' MOVE PJT
32 SK C&C Sustainability Report 2014 안전하고건강한일터 SK C&C, 2012 (OHSAS 18001).,. SK C&C. 4 4,.,. SK C&C 2013. SK C&C IT. 24, 365,. 2013.,, 76. ' ',. 2011,,., MBTI(Myers Briggs Type Indicator, ). SK C&C,,,. 2013 1,.,.,.. Mini Case SK C&C.. () 74 79 80 2011 2012 2013 (%) 99 98 99
33 02-2 인재육성. SK C&C.. Impacts :,, Our commitment SK C&C.. Goal & Evaluation 2013 / IDP(Individual Development Plan) (98% ), ICT/ / 100% KPI 인재육성 SK C&C 'Passion, Innovation, Expertise' 3, 'SK Values '. SK C&C,, SK SK Values. SK Value Top / VLS / / Passion / SK Value Biz. Innovation, Expertise reuse SK /, OJT/ IDP VLS: Virtual Learning System / OJT: On the Job Training
34 SK C&C Sustainability Report 2014 (IDP, Individual Development Plan) l SK C&C., 2013 98%. l SK C&C,. IT, ICT,.. l SK C&C.,.,, ICT.,. l, () 'Open Lab'. 2013 'Open Lab' 1, Biz.,,., 'SK '. 'SK ',,. 'Job Market' l 2013 'Job Market' 2013. 'Job Market',.,. 2014, 121 'Job Market',. ( : ) 2,743 214 194 l SK C&C.,.,,,. l SK,., 2013 11. ' ' l SK C&C ' '. ' ',,. 2013, 2014.
35 SK Values l SK C&C SK 'SK Manship' 'Integrity' 'SK Man'. New Comer _ SK C&C SK,. SKMS 'SK Values' SK. Values _ 'SK Values',. 'SK Values', CEO. 2013. 성과평가및보상 SK C&C,.,,. SK C&C., (,, ) Total Compensation SK C&C.. SK C&C. SK C&C KPI.. 1,,,,,. IB(Incentive Bonus): 1 Project Incentive : Project Incentive : 100% Performance Evaluation 1 Compentency Evaluation 1 / /
36 SK C&C Sustainability Report 2014 02-3 신뢰및소통문화 SK C&C.. Impacts :,, Our commitment SK C&C.. Goal & Evaluation 2013 CEO Letter 12 / 6 5 / 16 협력적노사문화 SK C&C ', SK C&C'.,., SK C&C SK C&C 9, 18,,.,. 1 1,,,,,,,.,, ' ',. 2013. 2012/2013 (8) 2012 2012 1/3 2013 2/3 2013 (2) (15) Soft-Landing 2 /
37 임직원소통과참여 SK C&C..,. CEO ' ' ' ' 2013. CEO, IT. 2013 5. ' ' SK C&C ' ', SK C&C.,., u-. 'u-' SK C&C. 2010 'u-' CEO. 2012 'u-',. 'C.I.'(Creative Innovator) SK C&C C.I.. C.I.,. C.I.,,. 'Idea Republic' 2013 'u-'.,,. 2013 Idea Republic 140 11%.
38 SK C&C Sustainability Report 2014 03 Winning with our Biz. Partners SK C&C IT. IT,. Winning with our Biz. Partners - /
39 03-1 Win Win 환경추구 IT IT..,,, SK C&C. Impacts :,,, Our commitment SK C&C,,.. Goal & Evaluation 2013 40% / 9 23,284, 94 동반성장정책 SK C&C,.,,. 2013. SK C&C,.,. Biz. Biz. CEO
40 SK C&C Sustainability Report 2014 동반성장프로그램 SK C&C,, SK C&C.,, 8, 21. SK C&C 3, BP,,. SK C&C R&D. / () Comm. 1. BP - SK C&C - R&D - - - - - - - BP - MBWA - On-line - - (,, ) 4., ( ) 2. 3 3. BP / - - - BP, CEO.,. - 4 - ( FM ) - - - SK C&C,,,., 'SK ' ' '.,, 100% 1,., BP(Biz. Partner). ( : ) 38.3 2011 54.6 2012 80 2013 SK CEO MBA e-learning SK C&C SK C&C IT SK C&C VLS MBA 68 (80 ) 13 76 (100 ) () 35 9 368 58 531 11 1 8 1 2 1 2
41 협력회사의지속가능경영 SK C&C, SK C&C Partnership,.,. 2014,,,. 2014 / : (/ CSR ), (/ ) BP, BP, BP. BP SK C&C,. BP BP SK C&C, BP. BP,, SK C&C SK C&C BP Pool. 13 : 68 (/ 27+ 41) () 495-30 465 344 8 19 317 839 8 49 782 /,,,,??? /?????? : H/W S/W, N/W, PC, :,, 동반성장을위한 SK C&C 의지원과배려는퍼니웍이 SK C&C 의 전략비스니스파트너로서함께성장할수있는큰힘이되었습니다. 퍼니윅과 SK C&C는 2004년처음협력관계를시작하여금융사업과공공사업을중심으로 10여년동안여러협력사업을함께진행해왔습니다. 오랜협력기간을통해쌓아진믿음과신뢰를바탕으로퍼니웍과 SK C&C는긴밀한협력관계를구축할수있었으며특히보증보험징구면제와같은금융지원과교육지원등동반성장을위한 SK C&C의지원과배려는퍼니웍이 SK C&C의전략비스니스파트너로서함께성장할수있는큰힘이되었습니다. 퍼니웍김태중대표이사 협력회사에게도동반성장은장기성장을위한기반으로써함께노력해나가야하는부분일것이며, 동반성장뿐만아니라사회공헌, 환경경영등다른지속가능경영영역에서도협력회사의역할이확대될수있다고생각합니다. 중소기업규모의협력회사들은자체적으로이러한활동을진행하는데자원등의어려움이있기마련인데, SK C&C는김장담그기행사등의지속가능경영활동을협력회사가함께할수있도록하여참여를확대해나가고있습니다.
04 Toward Zero Emission SK C&C.. Toward Zero Emission - - - /
43 04-1 친환경경영,,. IT. SK C&C. Impacts :,, Our commitment SK C&C 5.,. Goal & Evaluation 2013 ISO 14001 Euro 4 : 93% Green DC A + IT IT : (EMS), (ESS) 친환경경영전략 SK C&C 5,. SK C&C SK C&C,,,,,... IT,,.. HR. SK C&C, //. - // //. -,,, //,,. - // //. / -. - //. / (HR)
44 SK C&C Sustainability Report 2014 SK C&C,,. SK C&C,, IT. l,. 2 (2012 12 4.5%, 2013 1 6.4% ). IT IT. SK C&C. SK C&C,, Scope3. SK C&C 2012 ISO14001, 2013 CDP, 2013 Green Ranking 1,. ISO14001 (ISO) (TC 207) 'ISO 14000 '. ISO 14001,,. l IT. SK C&C,. Interview "IT 선도기업으로서의역량과기술을활용한다면, 많은사람들이환경보전노력에 참여할수있도록돕고환경경영을이끌어나갈패러다임을창출할수있을것입니다." 환경실천연합회와 SK C&C는나무심기, 토종식물심기, 위해식물제거등환경정화활동을통한기후변화대응노력을함께전개하고있습니다. SK C&C의이러한환경정화활동은사회공헌의확장선상에서환경에접근한 공간 에대한사회공헌이기도합니다. 기후변화가가속화되면서이에대응하기위한여러국제협약과사회적움직임에힘입어탄소배출권, 배출총량제등이출현하고있으며여기에는기업의참여가매우중요한역할을합니다. 사단법인환경실천연합회이경율회장 IT기업에서환경오염배출은다른제조업에비해서작다고볼수있지만상생과공존의중대한가치를인지하고 IT 선도기업으로서의역량과기술을활용한다면, 많은사람들이환경보전노력에참여할수있도록돕고환경경영을이끌어나갈패러다임을창출할수있을것입니다. 나무를심는것뿐만아니라가꾸는일도중요하듯이 SK C&C의환경정책에도이와같은중장기적접근을기대하겠습니다.
45 친환경경영의지속적추진 SK C&C. l LED, 2013 LED 1,250 47.35tCO2e. l 2012,,,,. Cafe4U l Cafe4U HR, 2013. 2013 2012 5. SK C&C 2012 Euro4. Euro4: (EU), SK Happy Express SK SK C&C SK 15.. SK C&C,. (QHSE Manager) l SK C&C QHSE(Quality, Health, Safety, Environment). QHSE,.,. l.,. 2013. (2013. 07, ) 93% Input Mitigation Output (LNG) () 165,802 m3 53,965Mwh 1,555gcal 131,788 () () 65Mwh 179Mwh 5915 145 () 25,924tCO2e 94 131,788
46 SK C&C Sustainability Report 2014 친환경사업활동 SK C&C IT., (EMS), (ESS), (AMR) IT,. SK C&C 60,243(18,224) 2.,,,,, 6. GREEN CITY, GANGNEUNG ( ) ( ) ( ) (BEMS, //) ( ) ( ) ( ),. 3, 2. 382 PV(Photovoltaic) 492kwh, 180,000kwh, SK C&C 100kwh (ESS, Energy Storage System) ESS.,,,, SK C&C EMS ESS.,,, (AMR, Automatic Meter Reading),,. TV IHD(In Home Device),. 48.
47 SK C&C. 'Green Supex'., ESS(Energy Saving Solution) 3,000MWh 1,272 tco2e 3. 2013 10 A+ 1 'Green DC'. 1 1~2 / (/) 2 Cable ( ) 3 50% ( ) 4 5 OA (, ) 6, 1 (2, 3 ) 7 (Test, ) SK C&C 7 'Green Supex'. 14,500, 7.0, 1000kg/.,,...,,.,,,.,,,. 24, 2, 3.
48 SK C&C Sustainability Report 2014 05 Social Investment SK. SK C&C IT, IT, IT. Social Investment - -
49 05-1 지역사회의성장과나눔.. Impacts :,, Our commitment SK C&C IT, IT,,. SK C&C SK C&C. Goal & Evaluation IT Social Value IT 2013 4 IT 60, 2,880 30(99) 9,502, 887/ 사회공헌전략체계 SK C&C SK. ' ' IT IT. IT Social Value - - IT - IT - () / - - - - -
50 SK C&C Sustainability Report 2014 SK C&C CEO (CSR).,.,,. 4. 1,.. Needs Needs IT IT IT,,,. - - SNS IT - SNS - IT SK C&C IT. 2013 5 (,,,, ) 1~3 2,040. 2013 IT 4 ( 1) 180 2013 8 ( 2) 80 2013 2 ( 3) 460 2013 1 ( 3) 70 IT 업과연계한 Social Value 제고 9 ( 3) 1,250 SK C&C IT IT. 2013 IT IT. 2014 IT. 2013 2012 2011 2,464 2,364 1,950 ( : ) PC IT., 2 7 6,050., 11 240 PC.
51 진정성이있는임직원노력봉사 SK C&C,. 10.. - :, (38) - : (47) - : (67) SK C&C.,.,, 2013 2012 5. 2014.. - : (30) - : / (20) - IT : (26). - : (99, 30) - : (30) - IT : (20) - : (45) 1. - PC : (57) - : (14) - : SK, (34) 85% Process Step 1 Step 2 Step 3 Step 4 / / 10 SK C&C 2005,, 2010 ' ' 3.. 2013 30 (99). Interview 지역니즈와기업의특성이함께반영될수있는전략적 사회공헌활동이더욱확대되기를기대합니다. 성남시자원봉사센터조은주사무국장 성남시자원봉사센터는지역의다양한복지니즈및자원봉사에대해수요자와공급자를관리하여매칭하는역할을수행하는허브기관로서 SK C&C와도활발히사회공헌을위한연계활동을전개하고있습니다. SK C&C는 CSR팀을중심으로전략과방향성을수립하여지역사회에기여하기위해적극적으로움직이는기업입니다. 이러한전략과방향성은직원들이왜, 그리고어떻게회사가사회공헌을전개하는지에대해인식을넓혀감에따라더욱효과적으로실현될힘을얻고지역사회와의소통이전임직원들까지확산될수있을것이라고생각합니다. 또한 IT기업으로서의특성과장점을살릴수있는프로그램을더욱다양하게개발, 발전시켜지역니즈와기업의특성이함께반영될수있는전략적사회공헌활동이더욱확대되기를기대합니다.
52 SK C&C Sustainability Report 2014 Together with SK C&C l,. 2009, 2011~2013 5 1,800. l 1. l 4 SK C&C 3,000.. l l... l '' Self Leadership,. 1. l SK SK C&C SK,, SK.. 2011 2012 2013 6,535 7,744 8,726 53 54 72 1,034 1,180 776
53 사회적기업 ( 재 ) 행복한웹앤미디어 SK C&C IT 2011 (). IT,. 2013 2. BALANCING Biz. () () 2011.12.16 31 45% - - - 2013 12 (1).. ( 1) (2) (2) (1) - IT - IT (, ) - - - - ( 1) (4) 1(6) 2(7) (6) (2013 ) 2013 12 19 31 () 2011 2012 2013 12.22 12.16 (SK SK C&C ) 12.21 SK 12.10 11.09 Wellpay 07.10 04.29 LH 02.28 1 02.10 MOU 12.17 () 10.26 2013 09.23 08.23 05.15 03.05 SK T World 02.19 2
54 SK C&C Sustainability Report 2014 Governance
55 투명한지배구조 이사회구성및현황 SK C&C Working BOD. SK C&C.. SK C&C 3 4 ( 57%).,,.,.,,,,.,. SK C&C / SK C&C SK C&C Corporate Development SK C&C 9 1 2 5 3 3 1 5 1 NICE 1 1 2 4(,,, ) 1() 3(,, ) 3(,, ), : 5 (2014 3 ) 2.6% 12.0% 0.3% 19.3% 2013 17.3% 48.5%
56 SK C&C Sustainability Report 2014 SK C&C.,, 3.,.... 2012 2, 2013 4. 3.,.... 2013,,,,,. SK C&C., SK C&C. SK C&C.,... SK C&C. / () 2011 2012 2013 13 13 14 43 46 42 98% 100% 95%,, IT /, Mind,
57 지속가능경영거버넌스 SK C&C. (). 1.,, CEO. SK C&C.... CSR,,,., SK C&C '. CEO.,,.. SK C&C. / Process / / CSR Trend DJSI,ESG / ( ) ( L/H/C) ( ) 2013 02/28 06/03 07/26 10/25 CP( ) ( ) CP( ) 2013 DJSI ( ) 2013 1 2 3~4 2014 1 2014.
58 SK C&C Sustainability Report 2014 리스크관리 SK C&C,,. 통합리스크관리체계 SK C&C,,,,,,,,,,... ( ) ( ) () (,, ) (, ) ( ) ( ) ( ) / (,, ) 사업리스크관리 SK C&C,,,.,,,,... START COMPLETE
59 윤리경영 윤리경영추진 SK C&C 'Create Value for Customers, Challenge the Future',,,,,,..,, SK C&C 2002 11 1, Discipline. SK C&C 2013, 2014,,. '',.. SK C&C ''., ' ',. - :? CEO - :? - :? 2002~2003 2004~2007 2008~2010 2011~ / (2002. 11) -, -, - /FAQ - / - 6 138 ( ) CEO / - -,, 3(Code, Compliance, Consensus),. (CODE) (Don'ts) CODE 3 (3C) COMPLIANCE CONSENSUS (COMPLIANCE) / (CONSENSUS) / /
60 SK C&C Sustainability Report 2014 임직원교육및인식확산 SK C&C 2011,,,,,,,.,, RM, 6, 138. 2013 21 1, 3, 12 16. (6 ) / / (138) 21 17 18 25 30 27,,,,,,,,, HR SK C&C. SK C&C. SK C&C,. (www.skcc.co.kr),, (02-6400-6262) (02-6400-0613), Help Desk. 2 2 100% SK C&C (Compliance Program). 4 / / /, - /, / / - 3 -, ( 1 ) / / 7 7 7 (3)
Performance Summary 61
62 SK C&C Sustainability Report 2014 경제 ( : ) 2011 2012 2013 973,077 1,194,051 988,337 208,459 441,007 259,061 542,016 512,984 491,644 185,212 157,217 126,486 1,047 58,232 83,675 34,914 24,611 27,471 1,429 - - 3,648,189 3,927,925 4,013,970 2,866,266 3,030,471 3,101,095 367,228 399,959 467,969 74,041 119,235 112,594 18,836 23,498 22,769 327 2,982 1,882 321,491 351,780 307,012 - - 649 4,621,266 5,121,976 5,002,307 980,781 1,191,942 876,275 1,383,112 1,693,131 1,845,520 2,363,893 2,885,073 2,721,795 10,000 10,000 10,000 229,919 440,664 535,911 16,180 90,444 82,954 2,461,112 2,757,662 2,888,937 2,257,373 2,236,554 2,280,072-349 440 2,257,373 2,236,903 2,280,512 1,701,764 2,241,803 2,301,755 175,732 200,727 225,193 512,228 318,705 80,373 438,250 356,182 188,955 438,250 356,117 188,864-65 91 489,548 237,881 195,730 () 9,226 7,642 4,155 (13) :, SK C&C Beijing Co., Ltd., SK C&C India Pvt. Ltd., SK C&C USA, Inc., SK C&C Shenyang Co., Ltd., SK MENA B.V., SK S.E.Asia pte. Ltd.,, SK C&C Chengdu Co., Ltd., SK C&C Europe Co., Ltd., S&G Technology, SKMtek Limited, SKMtek Microelectronics(ShenZhen) Limited (3): S&G Technology (13 2 ), SKMtek Limited ('13 9 SK S.E.Asia pte. Ltd. ), SKMtek Microelectronics(ShenZhen) limited (SKMtek Limited ) (3): () (13 3 () ), () ('13 5 ), SK Latin America Iberia S.A. ('13 10 )
63 ( : ) R&D ( : ) ( : ) 8,402 19,899 1,560 8,114-9,640 86 () 7,088-10,259 1,474 () 1,026 0.86% 288 환경 2011 2012 2013 (, Scope3 ) TJ 452 452 534 TJ 10 10 7 TJ 433 433 520 TJ 9 9 7 10 (,Scope3 ) 1 TJ TJ 0.265 0.119 0.222 0.124 0.232 0.123 10 TJ 0.006 0.003 0.003 1 TJ 0.003 0.001 0.001 10 TJ 0.255 0.215 0.226 1 TJ 0.114 0.120 0.120 10 TJ 0.005 0.004 0.003 1 TJ 0.002 0.002 0.001
64 SK C&C Sustainability Report 2014 2011 2012 2013 Scope 1 tco2e 531 288 368 Scope 1 10 1 tco2e tco2e 0.312 0.139 0.129 0.072 0.160 0.085 Scope 2 tco2e 22,844 23,647 25,423 Scope 2 10 1 tco2e tco2e 13.445 6.006 10.547 5.893 11.049 5.852 Scope tco2e - 2,805 2,792 Upstream Scope1,2 & tco2e - 872 942 & tco2e - 16 10 tco2e - 29 11 tco2e - 619 560 tco2e - 8 8 tco2e - 1,261 1,261 Downstream &,,,,, tco2e - - - 2012 CDP(). p.74 Greenhouse Gas Verification Report 2011 2012 2013 Ton 109,491 135,737 131,788 Ton 7,047 5,858 5,915 % 6 4 4 2011 2012 2013 Ton 126 161 145 Ton 73 259 94 Ton 23 13-2011 2012 2013 36,598,100 35,938,100 31,416,000 - - 3,500,000 - - 12,500,000-15,000,000 15,000,000
65 사회 2011 2012 2013 3819 4013 4,344 3176 3275 3,532 643 738 812 3577 3855 4,195 2961 3134 3,438 616 721 757 242 158 149 215 141 94 27 17 55 % 0.8 0.8 0.6 13 9 14 19 22 10 22 25 31 74 84 81 % 19 15 7 736 590 285 600 421 222 136 169 63 ( ) % 7 8 10 % 7 8 10 % 7 7 8 2011 2012 2013 388 418 359 6 6 4 3 3 1 % 50 50 25 45 58 70 9 9 6 6 5 4 % 67 56 67
66 SK C&C Sustainability Report 2014 2011 2012 2013 () 150 179 154 () 42 47 36 () 2 4 13 () 40 45 36 () % 1 2 8 () % 95 96 100 () % 100 100 100 () % 100 100 100 12 () % - 50% 100% 12 () % 96% 74% 73% 2011 2012 2013 2011 2012 2013 () 0 2 4 97 99 72 () - 0 1 0-97 98 71 () % 0.00 0.06 0.14-101 105 77 () - 0.00 0.14 0.00-197 145 110 () 0 8 141-90 109 86 () - 0 0 0-79 90 65-69 78 56-66 65 43 2011 2012 2013 2011 2012 2013 280 510 951 1 7.8 12 10 % 100 33 100 37 100 37 90,978 1,950,500 89,237 2,363,572 95,023 2,464,235 % 100 100 100 2013 79.3% 16.9% 2013 3.9%
67 Appendix About This Report SK C&C 2012 5. SK C&C, G4 SK C&C. 2014 SK C&C GRI (Global Reporting Initiatives) 2013 5 G4 Comprehensive, 3. UNGC COP (Communication on Progress). Content Index pp.68~71. 2012 1 1 2013 12 31 SK C&C,. 2013 SK C&C GRI,. 2011 1 1 2013 12 31 3, 2014 1. SK C&C 1 2, 10. SK C&C.. 2013 5 () ().. 3. 3.
68 SK C&C Sustainability Report 2014 GRI G4 Content Index G4 : Full : Partial N/A: Not Applicable G4 Indicator Coverage Page / Direct Answer External Assurance G4-1 (CEO, ) p.2~3 G4-2, p.14~15 G4-3 p.67 G4-4, pp.4~5 G4-5 pp.4~5 G4-6 p.5 G4-7 pp.55, 67 G4-8 (,, ) p.5 G4-9 pp.5, 62, 65 G4-10 p.65 G4-11 p.36 G4-12 p.41 G4-13,,, p.62, 67 G4-14 p.75 G4-15,,,, p.75 G4-16 ( ) p.75 G4-17, p.62 G4-18, pp.12~13 G4-19 p.12 G4-20, pp.12~13, 67 G4-21, pp.12~13, 67 G4-22 p.64 G4-23 p.67 G4-24 p.10 G4-25 p.10 G4-26.,, pp.10~11 G4-27. ( ). pp.10~11 G4-28 ( ) p.67 G4-29 p.67 G4-30 (, ) p.67 G4-31 p.77 G4-32, GRI,, pp.67~73 G4-33,,, pp.67~73
69 : Full : Partial N/A: Not Applicable G4 Indicator Coverage Page / Direct Answer External Assurance G4-34.,, pp.57, 67, 72~73 G4-35,, p.57 G4-36,,, p.57 G4-37,,, p.57 G4-38 pp.55~56 G4-39 p.55 G4-40, p.56 G4-41 p.56 G4-42,,,,,,,, p.57 G4-43,, p.56 G4-44,,, p.56 G4-45,, ( ),,, p.57 G4-46,, p.57 G4-47,, p.57 G4-48, p.57 G4-49 p.57 G4-50, p.57 G4-51,,, p.56 G4-52 (,, ) p.56 G4-53 ( ) p.56 G4-54, ( ) G4-55, ( ) Omission G4-56,,, pp.59~60 G4-57 p.60 G4-58, (,, ) p.60 : http://dart.fss.or.kr/dsaf001/main.do?rcpno=20140331003198
70 SK C&C Sustainability Report 2014 G4 : Full : Partial N/A: Not Applicable Aspect Materiality G4 Indicator Coverage Page / Direct Answer External Assurance Material Aspect (DMA: p.17) EC1 EC2 p.17 p.44 EC3 p.31 EC4 p.63 Material Aspect (DMA: p.17) EC5 SK C&C / EC6 p.65 Material Aspect (DMA: p.17) EC7 EC8 pp.49~53 p.19 Material Aspect (DMA: p.17) EC9 p.63 EN3 p.63 Material Aspect (DMA: p.43) EN4 EN5 N/A Scope3, p.63 EN6 pp.45~47 EN7 p.47 EN8 p.64 Non-material Aspect EN9 EN10 p.64 EN15 (GHG) (Scope 1) p.64 Material Aspect (DMA: p.43) EN16 EN17 EN18 (GhG) (Scope 2) (GhG) (Scope 3) (GhG) p.64 p.64 p.64 EN19 (GhG) p.64 Non-material Aspect EN23 p.64 Material Aspect (DMA: p.43) EN27 EN28 () N/A pp.46~47 IT Non-material Aspect EN29 0 Non-material Aspect EN31 () p.64 Non-material Aspect EN34,, p.11 : LA1 (,, ) p.65 Material Aspect (DMA: p.29) LA2 pp.30~31 LA3 p.66 Material Aspect (DMA: p.36) LA4 ( ) p.36 LA5 Non-material Aspect p.32
71 : Full : Partial N/A: Not Applicable Aspect Materiality G4 Indicator Coverage Page / Direct Answer External Assurance Non-material Aspect LA6 LA7,,,,, (, ) p.66 p.32 LA9 1 (, ) p.66 Material Aspect (DMA: p.33) LA10 pp.34~35 LA11 (, ) p.35 Non-material Aspect LA12 (,,, ) p.65 Non-material Aspect LA13 (, ) SK C&C. Non-material Aspect LA16,, p.11 : Material Aspect (DMA: p.39) HR10 HR11 N/A p.41 2014, Material Aspect (DMA: p.11) HR12,, p.11 : Material Aspect (DMA: p.49) SO1 SO2,, p.50 Material Aspect (DMA: p.60) SO3 SO4 SO5 p.60 p.66 p.60 Material Aspect (DMA: p.60) SO6 (, /) 2013 Material Aspect (DMA: p.60) SO7, Material Aspect (DMA: p.60) SO8 Non-material Aspect SO11,, p.11 : Non-material Aspect PR6 PR7,, ( ) 0 Material Aspect (DMA: p.26) PR8 0 Non-material Aspect PR9,
72 SK C&C Sustainability Report 2014 External Assurance Report DNV ( DNV GL) (, SK C&C) 2014 ( ).,. SK C&C,,,. DNV GL. DNV GL,. SK C&C. DNV GL 2013. DNV GL. DNV GL. - AA1000 Assurance Standard(AS) 2008 AA1000 Accountability Principles Standard(APS) 2008 Accountability (Type 1,, (, ) Type2, ) - GRI G4 - GRI G4 (In accordance Comprehensive) (2013 1 12 ) - 20145 SK C&C SK C&C,, 3,. DNV GL. SK C&C 2013. SK C&C,.,. DNV GL. DNV GL (VeriSustainTM) AA1000AS(2008).,,. SK C&C,,... - -,, - DNV GL. DNV GL 100. DNV GL. DNV GL. SK C&C,.
73, DNV GL SK C&C 2013,. AA1000APS(2008). : SK C&C.,,,,, 6.,. :.,,,,, GRI G4 SK C&C.,. :,.,,,. SK C&C,. : DNV GL SK C&C AA1000APS(2008) Type 1, (, ) Type 2. /,,,. SK C&C.,. - ( ) (,, ),. -. -,. -,. 2014 5,
74 SK C&C Sustainability Report 2014 Greenhouse Gas Verification Report. 2013 SK C&C, - - - IPCC Guideline, WRI GHG Protocol - ISO14064 - EPA optional emission from commuting, business travel and product transport - GHG Protocol Technical Guidance for calculating scope3 emission,. (/ /) SK C&C, SK C&C. 2013 (Scope1,2,3),. 2014 5 21 : :
75 UN Global Compact SK C&C 2012 5 1, UN Global Compact (UNGC). UNGC,,, UNGC,,, 4 10. 10 Global. 01:. 02:. 03:, 04:, 05:, 06:. 7:, 8:, 9:. 10:. / pp.30, 36~37, 41 / SK C&C (The Universal Declaration of Human Rights). p.36 p.13 / SK C&C. p.13 / SK C&C. p.30 pp.43~47 pp.43~47 pp.43~47 pp.59~60 Membership Awards and Recognition 01 IT 02 SW 03 04 05 06 DB 07 ITA 08 09 10 UN Global Compact ( ) 11 IR 12 SM 13 IT 14 CDP(Carbon Disclosure Project, ) (DJSI) World 2 '
Happiness with SK C&C 2014 SK C&C 463-844, 343, 9 ()SK C&C CSR Tel_ 02-6400-5246 Fax_ 02-6400-5239 E-mail_ skcc-csr@sk.com www.skcc.co.kr _ 2014 5 _ ()SK C&C _ () FSC.