:, *,,,,,,,. 498.,,.,.,. * 2012 ( ) (NRF-2012S1A3A2033331).. :,, 02-940-5422, tyyoo@kw.ac.kr
(Enron). 2011. (Sherron Watkins), (Oppel, 2002)., (Milliken, Morrison, & Hewlin, 2003).,.,., (Brinsfield, 2009).,, (Van Dyne, Ang, & Botero, 2003).,., (,,, 2010; Brinsfield, 2009; Milliken & Morrison, 2003; Milliken et al., 2003; Morrison & Milliken, 2000)... (Milliken & Morrison, 2003), (Milliken et al., 2003). 2000.. 2000 (,, 2013), (Milliken & Morrison, 2003; Morrison & Milliken, 2000; Pinder & Harlos, 2001).,.
,.., (Knoll & van Dick, 2013),.,...,, (, 2010; Brinsfield, 2009; Milliken & Morrison, 2003; Milliken et al., 2003; Morrison & Milliken, 2000)..,,. Milliken (2003). Milliken (2003).,,,..,. Milliken (2003),,.,.,,,,,,.,
(Knoll & van Dick, 2013).., (social exchange theory) (organizational support theory). (social exchange theory) (equity theory)., (learned helplessness),., (context favorability),,.,,,,,,,.. (,, 2013)., (Brinsfield, 2009).,. (,, 2013).,,. Pinder Harlos(2001) (employee silence).. Brinsfield(2009),,.,
(employee silence behavior),. (perceived supervisor support) (Eisenberger, Stinglhamber, Vandenberghe, Sucharski, & Rhoades, 2002; Shanock & Eisenberger, 2006). (Hutchison, Sowa, Eisenberger, & Huntington, 1986; DeConinck & Johnson, 2009)., (Hutchison et al., 1986).,., (Settoon, Bennett, & Liden, 1996).. Bowen Blackmon(2003),. Milliken (2003)..,.,.. 1...,.,, (Van Dyne et al., 2003).
, (Brinsfield, 2009).,,.. (acquiescent silence motivation), (Knoll & van Dick, 2013; Pinder & Harlos, 2001; Van Dyne et al., 2003). (, 2013)...,, (,,,,,, 2013, pp.313-314)., (,, 2009, p.263).,.,.,. Malatesta(1995),.,..,.,.,.,
.. 2.. (defensive silence motivation) (Knoll & van Dick, 2013; Van Dyne et al., 2003). (, 2013).,.,.. Dutton, Ashford, O neill, Hayes Wierba(1997),,., (Ashford, Rothbard, Piderit, & Dutton, 1998).,..,.,. Brinsfield(2009). (Settoon et al., 1996),,. Brinsfield(2009),.,.,,.
,.. 3.. (procedural justice) (Leventhal, 1980; Thibaut & Walker, 1975)., (, 2012). (Aryee, Budhwar & Chen, 2002).,.,. (equity theory).,.,.. Pinder Harlos(2001). Tangirala Ramanujam(2008), Brinsfield(2009). Duan, Lam, Chen Zhong(2010),..,.,.,..,,,
,.. 4..,..,.,.,. Brinsfield(2009), (2013).,.,..,.,.. 5.. (opportunistic silence motivation) (Knoll & van Dick, 2013)..,.
., (Edmondson, 1996)., John(1984),,,... Aryee (2002),,,., (2004),.,.,,..,..,.
,.. 6.. 1. 700. 539, 41 498., 498 314 (63.1%), 184 (36.9%). 30 197 (39.6%), 20 106 (21.3%), 40 130 (26.1%), 50 65 (13.0%). 328 (65.9%), 54 (10.8%), 82 (16.5%), 34 (6.8%). 131 (26.3%), 126 (25.3%), 85 (17.1%), / 81 (16.3%), / 48 (9.6%), 27 (5.4%). 178 (35.7%), 154 (30.9%),, 88 (17.7%), 62 (12.4%), 16 (3.2%). 1 ~36 3, 10 1 ( 8 10 ). (2013). 8,.,.. Likert 5, 8 (Cronbach s ).94., Knoll van Dick(2013) Brinsfield(2009)., 3.60 65.72%.
., Knoll van Dick(2013) 3 Brinsfield(2009) 2. 5,.,.. Likert 5, 5 (Cronbach s ).90., Knoll van Dick(2013) 3 Brinsfield (2009) 3. 6,.,.. Likert 5, 6 (Cronbach s ).93., Knoll van Dick(2013) 3 Brinsfield(2009) 2. 5,.,.. Likert 5, 5 (Cronbach s ).88., Hutchison (1986) Survey of Perceived Organization Support(SPOS) Eisenberger, Cummings, Armeli Lynch(1997).,. (Rhoades & Eisenberger, 2002). 8,.,,.. Likert 5, 8 (Cronbach s ).92. Colquitt (2001). 7,.,.. Likert 5, 7
(Cronbach s ).93.., (Cronbach`s ), SPSS 18.0., AMOS 18.0, (item-parceling).,..,, RMSEA, GFI NFI, CFI, TLI. p.05,. RMSEA.05,.08,.10,. GFI NFI, CFI, TLI.90 (, 2010;, 2013;,, 2011)., Bias-corrected bootstrap.,,, 1., (r=-.52, p<.01), (r=-.54, p<.01). (r=.65, p<.01), (r=.62, p<.01), (r=.44, p<.01). (r=-.56, p<.01), (r=-.43, p<.01), (r=-.68, p<.01), (r=-.23, p<.01). AMOS 18.0.,
1 2 3 4 5 6 7 8 9 10 11 1-2 -.18** - 3 -.10* -.28** - 4 -.28**.51**.17** - 5 -.17**.85** -.25**.56** - 6 -.09*.07.05.06.11* (.92) 7 -.13**.05.07.02.10*.61** (.93) 8.15** -.04 -.04 -.00 -.08 -.56** -.68** (.90) 9.07 -.03 -.01 -.04 -.10* -.43** -.39**.57** (.93) 10.07 -.06.06 -.08 -.11* -.32** -.23**.39**.51** (.88) 11.18** -.08 -.04 -.10* -.11* -.52** -.54**.65**.62**.44** (.94) (M) - 37.31 2.69 2.16 120.84 3.30 2.97 3.02 2.78 2.36 3.12 (SD) - 9.05.76 1.14 106.77.80.86.88.77.81 1. ( ). 2. =1, =2; =1, =2, 4 =3, =4, =5; =1, =2, =3, =4, =5 ;. N=498, *p<.05, **p<.01. ( =-.332, p<.001), ( =-.349, p<.001). =128.40(df=51, p<.001), RMSEA =.06, GFI=.96, NFI=.98, CFI=.99, TLI=.98, RMSEA.06.90., 1 4.. 1 2, 2-(a), 2-(b), 2-(c) 2, 3. 1 2-(a).,. 2, =1256.01(df=340, p<.001), RMSEA=.07, GFI=.84, NFI=.90, CFI=.92, TLI
=.91, RMSEA.07.90. 2 1. 2-(b) 2,. 2, =1258.39(df=341, p<.001), RMSEA=.07, GFI=.84, NFI=.90, CFI =.92, TLI=.91, RMSEA.07.90.,. 2-(c),
df RMSEA GFI NFI CFI TLI ECVI 1 1256.01*** 340.07.84.90.92.91 2.793 2 1258.39*** 341.07.84.90.92.91 2.794 1267.17*** 342.07.84.89.92.91 2.807 N=498, ***p<.001. 2, =1267.17(df=342, p<.001), RMSEA=.07, GFI =.84, NFI=.89, CFI=.92, TLI=.91, RMSEA.07.90. 2, 3. (nested model),. (ECVI; expected cross-validation index), 1, 2., 3., 1., =11.16( df=2, p<.01). 1., 1
df 1-11.16 2 1 1-2 2.38 1 2 N=498 2., =2.38( df=1, p>.05). 1 2. 2,. 2-(b),. Bias-corrected bootstrap, 4. Sobel, (Cheung & Lau, 2008)., (, 2010)., ( =-.264, p<.001). ( =-.274, p<.001)., Bootstrap, 2, 3, Estimate SE 95% > -.264***.04 [-.348, -.194] > -.274***.05 [-.374, -.186] N=498, ***p<.001
5, 6., ( =-.257, p<.001) ( =-.469, p<.001). ( =-.274, p<.001) ( =-.573, p<.001).., 5. 1. 2., ( =-.244, p<.001) ( =-.417, p<.001).,. ( =-.222, p<.001) ( =-.519, p<.001).,..163***.065.054 1.109*.034**.045.014 -.012.015 -.116* -.110* -.091 2 -.244*** -.417***.469***.171*** -.519*** -.222***.048*** N=498, *p<.05, **p<.01, ***p<.001
.,,.,,.,..,. (Hutchison et al., 1986; DeConinck & Johnson, 2009).,,.,.,.,,,.,.,.,,., ( =-.257, p<.001) ( =-.469, p<.001)..,. (Brinsfield, 2009; Duan et al., 2010; Tangirala & Ramanujam, 2008),
.,.,.,.,,.,.,.,,., ( =-.274, p<.001) ( =-.573, p<.001)...,,.,.,.,.,,.
, Knoll Van Dick(2013).,..,.,.,,,....,...,.., (common method bias).. (Brinsfield, 2009),..,..
.,.,..,,, (,, 2009).,,..,,.,,,.,,,,, (2013). (10 ). :. (2010). AMOS 18.0. :., (2009).,,. (3), 345-371., (2009).. :. (2013)... (2013). :. (2012). (10 ). :., (2004).,,. (1), 93-132., (2011). 18.0/19.0. :. (2013). :. (1), 1-17., (2013). :. (1), 73-101.,, (2010). :
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: The Mediating Effect of Silence Motivation on the Relationships among Employee Silence Behavior, Perceived Supervisor Support, and Perceived Procedural Justice A-Reum Jo Tae-Yong Yoo Kwangwoon University The purposes of this study were to investigate the relationship between perceived supervisor support and employee silence behavior, the mediating roles of acquiescent silence motivation and defensive silence motivation in the relationship between perceived supervisor support and employee silence behavior, the relationship between perceived procedural justice and employee silence behavior, and the mediating roles of acquiescent silence motivation and opportunistic silence motivation in the relationship between perceived procedural justice and employee silence behavior. Using the survey research method, data were collected from 498 employees who were working in a variety of organizations in Korea. The results of this study showed that perceived supervisor support is negatively related with employee silence behavior. And the relationship between perceived supervisor support and employee silence behavior is partially mediated by acquiescent silence motivation and defensive silence motivation. Also, perceived procedural justice is negatively related with employee silence behavior. The relationship between perceived procedural justice and employee silence behavior is fully mediated by acquiescent silence motivation and opportunistic silence motivation. Based on these results, we discussed the implications of study, limitations, and the suggestions for future research. Key words : employee silence behavior, silence motivation, perceived supervisor support, erceived procedural justice